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<?php
/****************************************************************************************
* LiveZilla feedback.php
*
* Copyright 2018 LiveZilla GmbH
* All rights reserved.
* LiveZilla is a registered trademark.
*
* Improper changes to this file may cause critical errors.
***************************************************************************************/
define("IN_LIVEZILLA",true);
header('Content-Type: text/html; charset=utf-8');
if(!defined("LIVEZILLA_PATH"))
define("LIVEZILLA_PATH","./");
require(LIVEZILLA_PATH . "_definitions/definitions.inc.php");
require(LIVEZILLA_PATH . "_lib/functions.global.inc.php");
require(LIVEZILLA_PATH . "_definitions/definitions.dynamic.inc.php");
require(LIVEZILLA_PATH . "_definitions/definitions.protocol.inc.php");
@set_error_handler("handleError");
if(Server::InitDataProvider())
{
Server::InitDataBlock(array("DBCONFIG","INTERNAL"));
LocalizationManager::AutoLoad();
$fb_html = IOStruct::GetFile(PATH_TEMPLATES . "feedback.tpl");
$chat = VisitorChat::GetByChatId(intval(Communication::ReadParameter("cid",0)));
$ticket = Ticket::GetById(intval(Communication::ReadParameter("tid","")));
$etc = Communication::ReadParameter("etc","");
$saveFeedback = false;
if($ticket != null)
$ticket->Load(true,true);
if(Feedback::IsFlood())
{
$fb_html = str_replace("<!--title-->","<br><br><br>" . str_replace("<!--count-->",MAX_FEEDBACKS_PER_DAY,LocalizationManager::$TranslationStrings["client_feedback_max"]),$fb_html);
$fb_html = str_replace("<!--visible-->","none",$fb_html);
}
else if(!empty($_POST))
{
$userid = "";
$feedback = new Feedback(getId(32));
$saveFeedback = (isset($_POST["p_save_fb"]) && $_POST["p_save_fb"] == "1");
if($chat != null)
{
$feedback->ChatId = $chat->ChatId;
$feedback->UserId = $userid = $chat->UserId;
$feedback->GroupId = $chat->DesiredChatGroup;
$feedback->OperatorId = $chat->GetHostOperator();
$visitor = new Visitor($chat->UserId);
$visitor->LoadVisitorData();
$feedback->VisitorData = $visitor->VisitorData;
Visitor::CloseAllOverlays($chat->UserId);
$visitor->ForceUpdate();
}
else if($ticket != null)
{
$feedback->UserId = $ticket->SenderUserId;
$feedback->TicketId = $ticket->Id;
if(!empty($ticket->Editor))
{
$feedback->OperatorId = $ticket->Editor->Editor;
$feedback->GroupId = $ticket->Group;
}
$feedback->VisitorData = UserData::FromTicketMessage($ticket->Messages[0]);
$visitor = new Visitor($ticket->SenderUserId);
$visitor->ForceUpdate();
// close
$ticket->Load(true,false);
if(isset($_POST["p_close_ticket"]) && !empty($_POST["p_close_ticket"]))
{
if($ticket->Salt == Encoding::Base64UrlDecode($_POST["p_close_ticket"]))
{
if($ticket->Editor != null && $ticket->Editor->Status != 2)
{
$ticket->Log(0,"",2,$ticket->Editor->Status);
$ticket->Editor->Status = 2;
$ticket->Editor->Save();
$time = SystemTime::GetUniqueMessageTime(DATABASE_TICKETS,"last_update");
$ticket->SetLastUpdate($time);
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_TICKETS);
}
}
}
}
$isSpam = (!empty(Server::$Configuration->File["gl_sfc"]) && Visitor::CreateSPAMFilter($userid,false));
if(!$isSpam)
{
$feedback->AddCriteriaDataFromServerInput();
if($saveFeedback)
$feedback->Save();
}
else
Logging::GeneralLog("Feedback matches SPAM filter rule.");
$fb_html = str_replace("<!--sub_title-->",LocalizationManager::$TranslationStrings["client_feedback_success"],$fb_html);
$fb_html = str_replace("<!--title-->","<br><br><br>" . LocalizationManager::$TranslationStrings["client_thank_you"],$fb_html);
$fb_html = str_replace("<!--visible-->","none",$fb_html);
$fb_html = str_replace("<!--ids-->","",$fb_html);
}
else
{
$inputs_html = $js_id_list = "";
foreach(Server::$Configuration->Database["gl_fb"] as $id => $criteria)
{
if(!empty($js_id_list))
$js_id_list .= ",";
$js_id_list .= "'" . $id . "'";
$inputs_html .= $criteria->GetHTML();
}
$fb_html = str_replace("<!--criteria-->",$inputs_html,$fb_html);
$fb_html = str_replace("<!--ids-->",$js_id_list,$fb_html);
$fb_html = str_replace("<!--visible-->","",$fb_html);
$fb_html = str_replace("<!--sub_title-->","",$fb_html);
// close ticket
if(isset($_GET["tid"]) && isset($_GET["close"]) && is_numeric(Encoding::Base64UrlDecode($_GET["tid"])) && isset($_GET["salt"]))
{
$fb_html = str_replace("<!--lang_client_send-->","<!--lang_client_close-->",$fb_html);
$fb_html = str_replace("<!--close_ticket-->",Encoding::Base64UrlEncode($_GET["salt"]),$fb_html);
}
else
{
$fb_html = str_replace("<!--close_ticket-->","",$fb_html);
$fb_html = str_replace("<!--lang_client_close_no_feedback-->","",$fb_html);
}
if(!empty($etc))
$fb_html = str_replace("<!--style-->","background:#" . Colors::CorrectHEX($etc),$fb_html);
if(!empty($chat) && !empty(Server::$Operators[$chat->DesiredChatPartner]) && empty($chat->GroupChat))
$fb_html = str_replace("<!--title-->",str_replace("<!--fullname-->",Server::$Operators[$chat->DesiredChatPartner]->GetPublicName(),LocalizationManager::$TranslationStrings["client_feedback_title_personal"]),$fb_html);
else
$fb_html = str_replace("<!--title-->",LocalizationManager::$TranslationStrings["client_feedback_title"],$fb_html);
}
$fb_html = str_replace(array("<!--ids-->","<!--style-->"),"",$fb_html);
exit(Server::Replace($fb_html));
}
?>