Your IP : 216.73.216.26
<?php
/****************************************************************************************
* LiveZilla objects.global.users.inc.php
*
* Copyright 2018 LiveZilla GmbH
* All rights reserved.
* LiveZilla is a registered trademark.
*
* Improper changes to this file may cause critical errors.
***************************************************************************************/
if(!defined("IN_LIVEZILLA"))
die();
require(LIVEZILLA_PATH . "_lib/objects.global.inc.php");
class BaseUser extends BaseObject
{
public $SessId;
public $UserId;
public $Language;
public $SystemId;
public $Messages = array();
public $Status = 2;
public $Type;
public $Folder;
public $SessionFile;
public $FirstActive;
public $LastActive;
public $IsDynamic = false;
public $Typing = false;
public $AutoReplies = array();
public $FullyLoaded = false;
function __construct($_userid)
{
$this->UserId = $_userid;
}
function AppendPersonalData()
{
}
}
class ChatMember
{
public $SystemId;
public $Status;
public $Declined;
public $Joined;
public $Left;
function __construct($_systemId, $_status, $_declined=false, $_joined=0, $_left=0)
{
$this->SystemId = $_systemId;
$this->Status = $_status;
$this->Declined = $_declined;
$this->Joined = $_joined;
$this->Left = $_left;
}
function GetXML()
{
return "<m i=\"" . base64_encode($this->SystemId) . "\" s=\"".base64_encode($this->Status)."\" d=\"".base64_encode(($this->Declined)?1:0)."\" />\r\n";
}
}
class UserGroup extends BaseUser
{
public $Descriptions;
public $DescriptionArray;
public $IsExternal;
public $IsInternal;
public $IsStandard;
public $PredefinedMessages = array();
public $Signatures = array();
public $Created;
public $Email;
public $ChatFunctions;
public $VisitorFilters;
public $ChatInputsHidden = array();
public $ChatInputsMandatory = array();
public $ChatInputsMasked = array();
public $ChatInputsCapitalized = array();
public $ChatPriorities = array();
public $ChatPrioritySleep;
public $TicketInputsHidden = array();
public $TicketInputsMandatory = array();
public $TicketInputsMasked = array();
public $TicketInputsCapitalized = array();
public $TicketAssignment = array();
public $TicketSenderName;
public $OpeningHours = array();
public $Members;
public $Owner;
public $TicketEmailOut;
public $TicketEmailIn = array();
public $TicketHandleUnknownEmails;
public $ChatEmailOut;
public $Position = 0;
public $SendTicketNotifier = false;
function __construct()
{
if(func_num_args() > 0)
{
$this->Id = $this->SystemId = func_get_arg(0);
$row = (func_num_args() > 1) ? func_get_arg(1) : null;
if(!empty($row))
{
if(!empty($row["dynamic"]))
{
$this->Owner = $row["owner"];
$this->IsDynamic = true;
$this->Descriptions["EN"] = $row["name"];
$this->LoadMembers();
}
else
{
$this->Descriptions = @unserialize($row["description"]);
$this->DescriptionArray = $row["description"];
$this->IsInternal = !empty($row["internal"]);
$this->IsExternal = !empty($row["external"]);
$this->IsStandard = !empty($row["standard"]);
if($row["max_chats"] < 1)
$this->MaxChatAmount = 9999;
else if($row["max_chats"] > 30)
{
$this->MaxChatsStatus = USER_STATUS_AWAY;
$this->MaxChatAmount = $row["max_chats"]-30;
}
else
$this->MaxChatAmount = $row["max_chats"];
$this->MaxChats = $row["max_chats"];
$this->Created = $row["created"];
if(!empty($row["opening_hours"]))
$this->OpeningHours = @unserialize($row["opening_hours"]);
else
$this->OpeningHours = array();
$this->Email = $row["email"];
$this->ChatPrioritySleep = !empty($row["priority_sleep"]);
$this->SendTicketNotifier = !empty($row["ticket_notifier"]);
if(isset($row["position"]))
$this->Position = $row["position"];
$this->VisitorFilters = (!empty($row["visitor_filters"])) ? @unserialize($row["visitor_filters"]) : array();
$this->ChatFunctions = str_split($row["functions"]);
$this->ChatInputsHidden = (!empty($row["chat_inputs_hidden"])) ? @unserialize($row["chat_inputs_hidden"]) : array();
$this->ChatInputsMandatory = (!empty($row["chat_inputs_required"])) ? @unserialize($row["chat_inputs_required"]) : array();
$this->TicketInputsHidden = (!empty($row["ticket_inputs_hidden"])) ? @unserialize($row["ticket_inputs_hidden"]) : array();
$this->TicketInputsMandatory = (!empty($row["ticket_inputs_required"])) ? @unserialize($row["ticket_inputs_required"]) : array();
$this->ChatInputsMasked = (!empty($row["chat_inputs_masked"])) ? @unserialize($row["chat_inputs_masked"]) : array();
$this->TicketInputsMasked = (!empty($row["ticket_inputs_masked"])) ? @unserialize($row["ticket_inputs_masked"]) : array();
$this->ChatInputsCapitalized = (!empty($row["chat_inputs_cap"])) ? @unserialize($row["chat_inputs_cap"]) : array();
$this->TicketInputsCapitalized = (!empty($row["ticket_inputs_cap"])) ? @unserialize($row["ticket_inputs_cap"]) : array();
$this->ChatPriorities = (!empty($row["priorities"])) ? @unserialize($row["priorities"]) : array();
$this->TicketAssignment = (!empty($row["ticket_assignment"])) ? @unserialize($row["ticket_assignment"]) : array();
$this->TicketEmailIn = @unserialize(@$row["ticket_email_in"]);
$this->TicketEmailOut = @$row["ticket_email_out"];
$this->TicketHandleUnknownEmails = @$row["ticket_handle_unknown"];
$this->ChatEmailOut = @$row["chat_email_out"];
$this->TicketSenderName = $row["ticket_sender_name"];
}
}
}
}
function GetTicketSenderName($_ticket)
{
$opName = "";
$_ticket->LoadStatus();
if($_ticket->Editor != null && isset($_ticket->Editor->Editor) && isset(Server::$Operators[$_ticket->Editor->Editor]))
{
$opName = Server::$Operators[$_ticket->Editor->Editor]->Fullname;
}
if($this->TicketSenderName == "1")
{
// group name
return $this->GetDescription($_ticket->Language,false);
}
else if($this->TicketSenderName == "2")
{
// operator name
return $opName;
}
else if(strpos($this->TicketSenderName,";") !== false)
{
// custom name
$parts = explode(";",$this->TicketSenderName);
$text = base64_decode($parts[1]);
$text = str_replace("%group_title%",$this->GetDescription($_ticket->Language,false),$text);
$text = str_replace(array("%name%","%operator_name%"),$opName,$text);
return $text;
}
// default mailbox name
return "";
}
function LoadMembers()
{
$this->Members = array();
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_GROUP_MEMBERS . "` WHERE `group_id`='" . DBManager::RealEscape($this->Id) . "';");
if($result)
while($row = DBManager::FetchArray($result))
$this->Members[$row["user_id"]] = !empty($row["persistent"]);
}
function IsOpeningHour($_ignoreBots=true)
{
Server::InitDataBlock(array("INTERNAL"));
if(!$_ignoreBots && $this->ContainsBot())
return true;
$sofday = time() - mktime(0,0,0);
foreach($this->OpeningHours as $hour)
{
if(date("N") == $hour[0])
{
if($sofday >= $hour[1] && $sofday <= $hour[2])
return true;
}
}
return (count($this->OpeningHours) == 0);
}
function IsHumanAvailable($_ignoreExternal=false,$_ignoreOpeningHours=false)
{
$list = $this->GetAvailableOperators($_ignoreExternal,$_ignoreOpeningHours);
return count($list) > 0;
}
function GetAvailableOperators($_ignoreExternal=false,$_ignoreOpeningHours=false)
{
$list = array();
foreach(Server::$Operators as $internaluser)
if(in_array($this->Id,$internaluser->Groups) && !$internaluser->IsBot)
{
$isex = $internaluser->IsExternal(Server::$Groups, null, array($this->Id), $_ignoreExternal,$_ignoreOpeningHours);
if($isex && $internaluser->Status < USER_STATUS_OFFLINE)
$list[] = $internaluser;
}
return $list;
}
function GetOperators()
{
$list = array();
foreach(Server::$Operators as $internaluser)
if(in_array($this->Id,$internaluser->Groups) && !$internaluser->IsBot)
{
$list[] = $internaluser;
}
return $list;
}
function ContainsBot()
{
foreach(Server::$Operators as $internaluser)
if(in_array($this->Id,$internaluser->Groups) && $internaluser->IsBot && !$internaluser->Deactivated)
return true;
return false;
}
function HasWelcomeManager()
{
foreach(Server::$Operators as $internaluser)
{
if(in_array($this->Id,$internaluser->Groups) && $internaluser->IsBot && $internaluser->WelcomeManager && !$internaluser->Deactivated)
return true;
}
return false;
}
function LoadPredefinedMessages()
{
if(DBManager::$Connected)
{
$this->PredefinedMessages = array();
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_PREDEFINED . "` WHERE `group_id`='" . DBManager::RealEscape($this->Id) . "'");
if($result)
while($row = DBManager::FetchArray($result))
$this->PredefinedMessages[strtolower($row["lang_iso"])] = new PredefinedMessage($row["lang_iso"],$row);
$this->SetDefaultPredefinedMessage();
}
}
function SetDefaultPredefinedMessage()
{
$isdefault = false;
foreach($this->PredefinedMessages as $message)
if($message->IsDefault)
$isdefault = true;
if(!$isdefault)
if(!empty($this->PredefinedMessages["en"]))
$this->PredefinedMessages["en"]->IsDefault = true;
}
function LoadSignatures()
{
if(DBManager::$Connected)
{
$this->Signatures = array();
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_SIGNATURES . "` WHERE `group_id`='" . DBManager::RealEscape($this->Id) . "'");
if($result)
while($row = DBManager::FetchArray($result))
$this->Signatures[strtolower($row["id"])] = new Signature($row);
}
}
function Load()
{
$this->LoadPredefinedMessages();
$this->LoadSignatures();
}
function GetXML()
{
if($this->IsDynamic)
{
$xml = "<v i=\"".base64_encode($this->Id)."\" n=\"".base64_encode($this->Descriptions["EN"])."\" o=\"".base64_encode($this->Owner)."\">";
foreach($this->Members as $member => $persistent)
$xml .= "<crm i=\"".base64_encode($member)."\" />";
}
else
{
$xml = "<v oh=\"".base64_encode($this->IsOpeningHour() ? "1" : "0")."\" id=\"".base64_encode($this->Id)."\" p=\"".base64_encode($this->Position)."\" desc=\"".base64_encode($this->DescriptionArray)."\" created=\"".base64_encode($this->Created)."\" email=\"".base64_encode($this->Email)."\" mc=\"".base64_encode($this->MaxChats)."\" ps=\"".base64_encode($this->ChatPrioritySleep ? "1" : "0")."\" external=\"".base64_encode($this->IsExternal)."\" internal=\"".base64_encode($this->IsInternal)."\" standard=\"".base64_encode($this->IsStandard)."\" teo=\"".base64_encode($this->TicketEmailOut)."\" tesn=\"".base64_encode($this->TicketSenderName)."\" ceo=\"".base64_encode($this->ChatEmailOut)."\" tino=\"".base64_encode($this->SendTicketNotifier ? 1 : 0)."\" thue=\"".base64_encode($this->TicketHandleUnknownEmails)."\">\r\n";
if(is_array($this->VisitorFilters))
foreach($this->VisitorFilters as $filt => $ex)
$xml .= "<vfilt ex=\"".base64_encode((is_array($ex))?serialize($ex):$ex)."\">".$filt."</vfilt>\r\n";
if(is_array($this->TicketEmailIn))
foreach($this->TicketEmailIn as $teid)
$xml .= "<tei id=\"".base64_encode($teid)."\" />\r\n";
if(is_array($this->PredefinedMessages))
foreach($this->PredefinedMessages as $premes)
$xml .= $premes->GetXML();
if(is_array($this->Signatures))
foreach($this->Signatures as $sig)
$xml .= $sig->GetXML();
if(is_array($this->OpeningHours))
foreach($this->OpeningHours as $hour)
$xml .= "<oh open=\"".base64_encode($hour[1])."\" close=\"".base64_encode($hour[2])."\">".base64_encode($hour[0])."</oh>\r\n";
}
return $xml;
}
function Save()
{
if($this->IsDynamic)
DBManager::Execute(true, "INSERT INTO `" . DB_PREFIX . DATABASE_GROUPS . "` (`id`, `name`, `owner`,`dynamic`, `description`, `opening_hours`,`chat_inputs_hidden`, `ticket_inputs_hidden`, `chat_inputs_required`, `ticket_inputs_required`, `chat_inputs_masked`, `ticket_inputs_masked`, `chat_inputs_cap`, `ticket_inputs_cap`,`visitor_filters`,`ticket_sender_name`,`ticket_email_in`,`ticket_assignment`,`priorities`,`priority_sleep`,`position`) VALUES ('" . DBManager::RealEscape($this->Id) . "', '" . DBManager::RealEscape($this->Descriptions["EN"]) . "','" . DBManager::RealEscape($this->Owner) . "',1,'','','','','','','','','','','','','','','',0,0);");
}
function Destroy()
{
DBManager::Execute(false, "DELETE FROM `" . DB_PREFIX . DATABASE_GROUPS . "` WHERE `id` = '" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
}
function RemoveMember($_id)
{
if(strpos($_id,"~")!==false)
{
$_id = explode("~",$_id);
$_id = $_id[0];
}
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_GROUP_MEMBERS . "` WHERE `user_id` LIKE '%" . DBManager::RealEscape($_id) . "%' AND `group_id` = '" . DBManager::RealEscape($this->Id) . "';");
CacheManager::FlushKey(DATA_CACHE_KEY_GROUPS);
}
function AddMember($_id,$_persistant=false)
{
DBManager::Execute(true, "REPLACE INTO `" . DB_PREFIX . DATABASE_GROUP_MEMBERS . "` (`user_id`, `group_id`, `persistent`) VALUES ('" . DBManager::RealEscape($_id) . "', '" . DBManager::RealEscape($this->Id) . "', " . (($_persistant) ? "1" : "0") . ");");
CacheManager::FlushKey(DATA_CACHE_KEY_GROUPS);
}
function GetWaitingLinks($_question,$_language, $html="", $count=0)
{
/*
$knowledgebase = false;
$answers = ChatAutoReply::GetMatches($this->AutoReplies, $_question, $_language, null, null);
if(!empty(Server::$Configuration->File["gl_knbq"]) && count($answers) == 0)
{
$root = Communication::ReadParameter("ckf","");
$answers = KnowledgeBase::GetMatches($root,$_question,Visitor::$BrowserLanguage);
$knowledgebase = true;
$color = ExternalChat::ReadTextColor();
}
if(count($answers)>0)
{
foreach($answers as $qa)
{
if((!empty($qa->ResourceId) || !empty($qa->Answer)) && $qa->Waiting)
{
$res = KnowledgeBaseEntry::GetById($qa->ResourceId);
$target = ($qa->NewWindow) ? "target=\"_blank\" " : "";
$html .= "<li>";
if($res==null)
$html .= $qa->Answer;
else if($res["type"] == 2)
$html .= "<a class=\"lz_chat_link\" href=\"". $res["value"]. "\" ".$target.">" . $res["title"]. "</a>";
else if($res["type"] == 3 || $res["type"] == 4)
$html .= "<a class=\"lz_chat_link\" href=\"". LIVEZILLA_URL . "getfile.php?id=" . $res["id"]. "\" ".$target.">" . $res["title"]. "</a>";
else
$html .= "<b>" . $res["title"]. "</b><br>" . str_replace("<a ", "<a ".$target,str_replace("<A","<a",$res["value"]));
$html .= "</li>";
}
else if($knowledgebase)
{
$ehtml = trim($qa->GetHTML($color,true,false));
if(!empty($ehtml))
$html .= $ehtml;
}
if(++$count > 5)
break;
}
if(!empty($html))
{
$html = "<div id=\"lz_chat_waiting_links\">" . LocalizationManager::$TranslationStrings["client_while_waiting"] . "<ul>" . $html . "</ul></div>";
return $html;
}
}
return "";
*/
}
function GetDescription($_language="",$_defaultId=true)
{
if(!empty($_language) && isset($this->Descriptions[strtoupper($_language)]))
return base64_decode($this->Descriptions[strtoupper($_language)]);
else if(isset($this->Descriptions[strtoupper(Server::$Configuration->File["gl_default_language"])]))
return base64_decode($this->Descriptions[strtoupper(Server::$Configuration->File["gl_default_language"])]);
else if(isset($this->Descriptions["EN"]))
return base64_decode($this->Descriptions["EN"]);
else if(is_array($this->Descriptions))
return base64_decode(current($this->Descriptions));
else if($_defaultId)
return $this->Id;
else
return "";
}
function GetServerInput($_input,$_chat=true,$default="",&$changed=false)
{
$cap = (($_chat) ? isset($this->ChatInputsCapitalized[$_input->Index]) : isset($this->TicketInputsCapitalized[$_input->Index]));
return $_input->GetServerInput($default,$changed,$cap);
}
function GetChatPriority($_operatorId)
{
if(!empty($this->ChatPriorities) && isset($this->ChatPriorities[$_operatorId]))
return $this->ChatPriorities[$_operatorId];
return 0;
}
function TextReplace($_text,$_language)
{
$_text = str_replace(array("%group_name%","%group_id%","%TARGETGROUP%"),$this->Id,$_text);
$_text = str_replace(array("%group_description%","%group_title%"),$this->GetDescription($_language),$_text);
return $_text;
}
static function RemoveNonPersistantMember($_id)
{
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_GROUP_MEMBERS . "` WHERE `user_id`='" . DBManager::RealEscape($_id) . "' AND `persistent`=0;");
if(DBManager::GetAffectedRowCount()>0)
CacheManager::FlushKey(DATA_CACHE_KEY_GROUPS);
}
static function IsDynamicGroup()
{
foreach(Server::$Groups as $group)
if($group->IsDynamic)
return true;
return false;
}
static function PersistentJoin($_userId,$_systemId,$joined=false)
{
if(UserGroup::IsDynamicGroup())
{
if(!empty(VisitorChat::$DynamicGroup))
{
if(isset(Server::$Groups[VisitorChat::$DynamicGroup]))
{
Server::$Groups[VisitorChat::$DynamicGroup]->AddMember($_systemId,false);
Server::$Groups[VisitorChat::$DynamicGroup]->LoadMembers();
$joined = true;
}
}
else
{
$gToJoin = array();
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_GROUP_MEMBERS . "` WHERE `persistent`=1 AND `user_id` LIKE '%" . DBManager::RealEscape($_userId) . "%';");
if($result)
{
while($row = DBManager::FetchArray($result))
if($row["user_id"] != $_systemId)
{
if(!isset($gToJoin[$row["group_id"]]))
$gToJoin[$row["group_id"]] = true;
}
else
{
$gToJoin[$row["group_id"]] = false;
$joined = true;
}
foreach($gToJoin as $gid => $join)
if($join)
{
Server::$Groups[$gid]->AddMember($_systemId,true);
Server::$Groups[$gid]->LoadMembers();
$joined = true;
}
}
}
}
return $joined;
}
static function RemoveFromAllChatGroups($_systemId)
{
foreach(Server::$Groups as $group)
{
if($group->IsDynamic && isset($group->Members[$_systemId]))
{
$group->RemoveMember($_systemId);
}
}
}
static function ReadParams()
{
$group = "";
if(!empty($_GET["eg"]))
{
$group = Communication::GetParameter("eg","",$c,FILTER_SANITIZE_SPECIAL_CHARS,null,32,false,false);
}
else if(!empty($_GET["group"]))
{
$group = Communication::GetParameter("group","",$c,FILTER_SANITIZE_SPECIAL_CHARS,null,32,false,false);
}
else if(!empty($_GET["intgroup"]))
{
// deprecated, compatibility
$group = Communication::GetParameter("intgroup","",$c,FILTER_SANITIZE_SPECIAL_CHARS,null,32);
}
if(!empty($group) && isset(Server::$Groups[$group]))
return $group;
return "";
}
}
class Role
{
public $Id = "";
public $Name = "";
public $Description = "";
public $Permissions = "";
function __construct()
{
if(func_num_args() == 1)
{
$row = func_get_arg(0);
$this->Id = $row["id"];
$this->Name = $row["name"];
$this->Description = $row["description"];
$this->Permissions = $row["permissions"];
}
}
function GetXML()
{
return "<r i=\"".base64_encode($this->Id)."\" d=\"".base64_encode($this->Description)."\" n=\"".base64_encode($this->Name)."\" p=\"".base64_encode($this->Permissions)."\" />";
}
function Save()
{
DBManager::Execute(true, "REPLACE INTO `" . DB_PREFIX . DATABASE_ROLES. "` (`id`, `name`, `description`, `permissions`) VALUES ('" . DBManager::RealEscape($this->Id) . "', '" . DBManager::RealEscape($this->Name) . "','" . DBManager::RealEscape($this->Description) . "', '" . DBManager::RealEscape($this->Permissions) . "')");
}
function Destroy()
{
DBManager::Execute(false, "DELETE FROM `" . DB_PREFIX . DATABASE_ROLES . "` WHERE `id` = '" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
}
}
class Operator extends BaseUser
{
public $Firstname = "";
public $Lastname = "";
public $Webspace = 0;
public $ClientSystemId;
public $Token;
public $Password;
public $PasswordChangeRequest;
public $Description;
public $LCAFile;
public $Authenticated = false;
public $ExternalChats;
public $ExternalChatCount = -1;
public $PermissionSet;
public $Groups = array();
public $GroupsArray = array();
public $GroupsAway = array();
public $GroupsHidden;
public $PredefinedMessages = array();
public $Signatures = array();
public $InExternalGroup;
public $Level = 0;
public $ProfilePicture;
public $ProfilePictureTime = 0;
public $LastChatAllocation;
public $LastActiveDB;
public $CanAutoAcceptChats;
public $LoginIPRange = "";
public $WebsitesConfig;
public $SignOffRequest;
public $IsBot = false;
public $WelcomeManager = false;
public $WelcomeManagerOfferHumanChatAfter = 0;
public $WelcomeMessage = "";
public $Deactivated;
public $ClientWeb = false;
public $AppClient = false;
public $AppDeviceId = "testid";
public $AppBackgroundMode = true;
public $AppOS = "";
public $MobileExtends = array();
public $FirstCall = true;
public $PictureFile;
public $ChatFile;
public $LDAP = false;
public $Color;
public $Updated = 0;
public $SaveUpdated = false;
public $UserAPIURL = "";
public $StatusText = "";
public $Skills = "";
public $Location = "";
public $Roles = "";
public $CalculatedPermissionSet = null;
public $Languages = "";
function __construct()
{
if(func_num_args() == 2)
{
$this->LastActive = 0;
$this->SystemId = func_get_arg(0);
$this->UserId = func_get_arg(1);
$this->ExternalChats = array();
$this->Type = 1;
$this->GroupsHidden = array();
if(defined("FILE_CHAT"))
{
$this->PictureFile = $this->GetOperatorPictureFile();
$this->ChatFile = FILE_CHAT . "?operator=".urlencode($this->UserId);
}
}
}
function SignOff($_init=true)
{
if($_init && ($this->LastActive < (time()-Server::$Configuration->File["timeout_clients"])))
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_OPERATORS . "` SET `updated`=".time().",`sign_off`=0,`status`=2,`token`='' WHERE `system_id`='" . DBManager::RealEscape($this->SystemId) . "' LIMIT 1; ");
else if($_init && $this->Status != USER_STATUS_OFFLINE)
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_OPERATORS . "` SET `updated`=".time().",`sign_off`=1,`status`=2,`token`='' WHERE `system_id`='" . DBManager::RealEscape($this->SystemId) . "' LIMIT 1; ");
else if(!$_init)
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_OPERATORS . "` SET `updated`=".time().",`sign_off`=0 WHERE `system_id`='" . DBManager::RealEscape($this->SystemId) . "' LIMIT 1; ");
}
function GetAutoReplies($_question,$_chat,$_visitor,&$_apiREQobject,&$_apiRESobject)
{
$html = "";
$root = Communication::ReadParameter("ckf","");
$kbresults = KnowledgeBase::GetMatches($root,$_question,Visitor::$BrowserLanguage,true);
//$merged = array();
if($this->IsBot)
{
$searchKB = false;
if(!empty($this->UserAPIURL))
{
$_apiREQobject = array();
$loutREQobj = Post::GetLastAPIObject($_chat->ChatId, "request");
$loutRESobj = Post::GetLastAPIObject($_chat->ChatId, "response");
if($loutREQobj != null)
$_apiREQobject["RequestNumber"] = $loutREQobj->RequestNumber+1;
else
$_apiREQobject["RequestNumber"] = 0;
if($loutRESobj != null)
$_apiREQobject["ResponseTo"] = $loutRESobj->Id;
else
$_apiREQobject["ResponseTo"] = "";
$_apiREQobject["Value"] = $_question;
$_apiREQobject["BotId"] = $this->SystemId;
$_apiREQobject["BotName"] = $this->Fullname;
$_apiREQobject["VisitorName"] = $_visitor->VisitorData->Fullname;
$_apiREQobject["VisitorId"] = $_visitor->UserId;
$_apiREQobject["GroupId"] = $_chat->GroupId;
$_apiREQobject["Language"] = $_visitor->Language;
$_apiREQobject["HumanAvailable"] = false;
$_apiREQobject["KBMatchCount"] = count($kbresults);
if($loutRESobj != null && isset($loutRESobj->Tag))
$_apiREQobject["Tag"] = $loutRESobj->Tag;
if(isset(Server::$Groups[$_chat->GroupId]) && Server::$Groups[$_chat->GroupId]->IsHumanAvailable())
$_apiREQobject["HumanAvailable"] = true;
$_apiREQobject["Operators"] = array();
$_apiREQobject["Customs"] = $_visitor->VisitorData->Customs;
foreach(Server::$Operators as $op)
{
$obObj = array();
$obObj["Id"] = $op->UserId;
$obObj["Status"] = $op->Status;
$obObj["Fullname"] = $op->Fullname;
$obObj["Groups"] = $op->Groups;
$_apiREQobject["Operators"][] = $obObj;
}
$response = Communication::CallUserAPI($this->UserAPIURL,array("livezilla_user_api_request"=>json_encode($_apiREQobject)));
if($response != null)
{
$_apiRESobject = json_decode($response);
$autoReply = new ChatAutoReply($_apiRESobject->Id,"string",$_apiRESobject->Value);
if(isset($_apiRESobject->Select))
$autoReply->Select = $_apiRESobject->Select;
$html .= $this->ProcessBotUserAPIReplies($autoReply,$_apiRESobject,$_visitor);
if(isset($_apiRESobject->SearchKB) && $_apiRESobject->SearchKB)
{
//if(!empty($autoReply->Answer))
// $html .= "<br><br>";
$searchKB = true;
}
}
else
$searchKB = true;
}
else
{
sleep(1);
$searchKB = true;
}
if($searchKB && $_question != "[__[EXIT]__]")
{
$_question = str_replace(array("!",",",".","?","=",")","(","-","_",":","#","~","�"),"",strtolower($_question));
$answers = ChatAutoReply::GetMatches($kbresults, $_question, Visitor::$BrowserLanguage, $_chat, $this);
$html .= $this->FormatBotAutoReplies($_chat,$answers);
}
}
return (strlen($html)>0) ? $html : null;
}
function ProcessBotUserAPIReplies($_autoReply,$_apiRESobject,$_visitor)
{
$html = $_autoReply->Answer;
$js = "";
if(isset($_apiRESobject->Data))
{
$_visitor->VisitorData->LoadFromBotAPI($_apiRESobject);
$_visitor->ApplyVisitorData();
global $OVERLAY;
$OVERLAY->RepollRequired = true;
}
if(isset($_autoReply->Select))
foreach($_autoReply->Select as $option)
{
$html .= "<div onclick=\"";
if(isset($option->url))
$html .="window.open('".$option->url."');OverlayChatWidgetV2.APIButtonClick('".base64_encode($option->return)."');";
if(isset($option->script))
$html .= "eval(lz_global_base64_decode('".base64_encode($option->script)."'));";
if(isset($option->action))
{
$operatorid = (isset($option->operator)) ? "'" . ($option->operator) . "'" : "null";
$groupid = (isset($option->group)) ? "'" . ($option->group). "'" : "null";
if($option->action == "chat")
{
$html .= "OverlayChatWidgetV2.ExitBotChat(true,true,1);OverlayChatWidgetV2.InitChat(".$operatorid.",".$groupid.");";
}
else if($option->action == "message")
$html .= "OverlayChatWidgetV2.SetMode('ticket',true,".$groupid.");";
}
if(isset($option->return))
$html .= "OverlayChatWidgetV2.APIButtonClick('".base64_encode($option->return)."');";
$html .= "lz_stop_propagation(arguments[0]);\" class=\"lz_chat_bot_button\">".$option->title."</div>";
}
if(isset($_apiRESobject->Action))
{
$operatorid = (isset($_apiRESobject->Operator)) ? "'" . $_apiRESobject->Operator . "'" : "null";
$groupid = (isset($_apiRESobject->Group)) ? "'" . $_apiRESobject->Group . "'" : "null";
if($_apiRESobject->Action == "chat")
$js .= "OverlayChatWidgetV2.ExitBotChat(true,true,2);OverlayChatWidgetV2.InitChat(".$operatorid.",".$groupid.");";
else if($_apiRESobject->Action == "message")
$js .= "OverlayChatWidgetV2.SetMode('ticket',true,".$groupid.");";
}
if(isset($_apiRESobject->Block))
{
$js .= "OverlayChatWidgetV2.InputState(false,".To::BoolString($_apiRESobject->Block).");";
}
if(!empty($js))
VisitorMonitoring::$Visitor->AddFunctionCall($js,false);
return $html;
}
function FormatBotAutoReplies($_chat,$_answers,$_alternate=true,$html="",$single="")
{
$tth = "";
if(!empty(Server::$Groups[$_chat->DesiredChatGroup]) && Server::$Groups[$_chat->DesiredChatGroup]->IsHumanAvailable())
{
$resultpc = DBManager::Execute(false, "SELECT * FROM `" . DB_PREFIX . DATABASE_POSTS . "` WHERE `chat_id`='" . DBManager::RealEscape($_chat->ChatId) . "' AND `repost`=0 AND `receiver`='" . DBManager::RealEscape($this->SystemId) . "';");
if($this->WelcomeManager && DBManager::GetRowCount($resultpc) >= $this->WelcomeManagerOfferHumanChatAfter && $this->WelcomeManagerOfferHumanChatAfter < 6)
{
$tth = "<div class=\"lz_chat_bot_button keep_alive\" onclick=\"OverlayChatWidgetV2.ExitBotChat(true,true,3);OverlayChatWidgetV2.InitChat();\">".LocalizationManager::$TranslationStrings["client_talk_to_human"]."</div>";
}
}
$lm = (empty(Server::$Configuration->File["gl_dtfbc"])) ? "<br><br><div onclick=\"OverlayChatWidgetV2.SetMode('ticket',true);\" class=\"lz_chat_bot_button keep_alive\">".LocalizationManager::$TranslationStrings["client_leave_a_message"]."</div>" : "";
if(count($_answers)==0)
{
if(empty($lm))
$tth = "<br><br>" . $tth;
return LocalizationManager::$TranslationStrings["client_no_bot_result"] . $lm . $tth;
}
else if(count($_answers)>0)
{
$html .= LocalizationManager::$TranslationStrings["client_your_result"] . "<br>";
$html .= "<ul class=\"lz_chat_bot_resource\">";
foreach($_answers as $qa)
{
if(!empty($qa->ResourceId))
{
$res = KnowledgeBaseEntry::GetById($qa->ResourceId);
$inWidget = !empty($res["in_widget"]);
$target = (!$inWidget) ? "target=\"_blank\" " : "";
$html .= "<li class=\"lz_chat_bot_button\">";
if($res["type"] == 1)
$html .= KnowledgeBase::GetURL($res["id"],"",$res["title"],array(),true,true);
else if($res["type"] == 2)
$html .= "<a class=\"lz_chat_link\" href=\"". $res["value"]. "\" ".$target.">" . $res["title"]. "</a>";
else if($res["type"] == 3 || $res["type"] == 4)
$html .= "<a class=\"lz_chat_link\" href=\"". LIVEZILLA_URL . "getfile.php?id=" . $res["id"]. "\" ".$target.">" . $res["title"]. "</a>";
else
$html .= "<b>" . $res["title"]. "</b><br><br>" . str_replace("<a ", "<a ".$target,str_replace("<A","<a",$res["value"]));
$html .= "</li>";
}
else if(!empty($qa->Answer))
{
$single = $qa->Answer . "<br><br>";
break;
}
}
$html .= "</ul>";
}
if(!empty($single))
$html = $single;
$html = Server::$Groups[$_chat->DesiredChatGroup]->TextReplace($html,Visitor::$BrowserLanguage);
$html = $_chat->TextReplace($html);
$html = $this->TextReplace($html);
$html = Configuration::Replace($html);
return $html . (($_alternate) ? (LocalizationManager::$TranslationStrings["client_bot_result_found"] . $lm . $tth) : "");
}
function FormatHumanAutoReplies($_chat,$_answers)
{
/*
foreach($_answers as $qa)
if($qa->Send || $qa->SendInactivityTimeInternal > -1 || $qa->SendInactivityTimeExternal > -1)
{
$html = "";
if(empty($qa->Answer))
{
$res = KnowledgeBaseEntry::GetById($qa->ResourceId);
$target = ($qa->NewWindow) ? "target=\"_blank\" " : "";
if($res["type"] == 2)
$html .= "<a class=\"lz_chat_link\" href=\"". $res["value"]. "\" ".$target.">" . $res["title"]. "</a>";
else if($res["type"] == 3 || $res["type"] == 4)
$html .= "<a class=\"lz_chat_link\" href=\"". LIVEZILLA_URL . "getfile.php?id=" . $res["id"]. "\" ".$target.">" . $res["title"]. "</a>";
else
$html .= str_replace("<a ", "<a ".$target,str_replace("<A","<a",$res["value"]));
}
else
$html = $qa->Answer;
$html = Server::$Groups[$_chat->DesiredChatGroup]->TextReplace($html,Visitor::$BrowserLanguage);
$html = $_chat->TextReplace($html);
$html = $this->TextReplace($html);
$html = Configuration::Replace($html);
return $html;
}
return null;
*/
}
function Save($_create=false)
{
if($_create)
{
DBManager::Execute(true, "INSERT INTO `" . DB_PREFIX . DATABASE_OPERATORS . "` (`id`, `system_id`, `firstname`, `lastname`, `email`, `permissions`,`webspace`,`updated`,`status`, `level`, `ip`, `typing`, `groups_status`, `reposts`, `groups`, `languages`, `groups_hidden`, `websites_users`, `websites_config`, `mobile_ex`, `image`, `api_url`, `welcome_message`, `skills`, `location`, `roles`) VALUES ('" . DBManager::RealEscape($this->UserId) . "','" . DBManager::RealEscape($this->SystemId) . "','" . DBManager::RealEscape($this->Firstname) . "','" . DBManager::RealEscape($this->Lastname) . "','" . DBManager::RealEscape($this->Email) . "','" . DBManager::RealEscape($this->PermissionSet) . "','" . DBManager::RealEscape($this->Webspace) . "',".time().", '" . DBManager::RealEscape($this->Status) . "', 1, '" . DBManager::RealEscape($this->IP) . "', '" . DBManager::RealEscape($this->Typing) . "', '" . DBManager::RealEscape(serialize($this->GroupsAway)) . "','" . DBManager::RealEscape(serialize(/*$this->Reposts*/array())) . "','" . DBManager::RealEscape(base64_encode(serialize($this->Groups))) . "','" . DBManager::RealEscape($this->Language) . "','YTowOnt9','YTowOnt9','YTowOnt9','a:0:{}','','','','" . DBManager::RealEscape($this->Skills) . "','" . DBManager::RealEscape($this->Location) . "','" . DBManager::RealEscape($this->Roles) . "');");
$this->ChangePassword($this->Password);
}
else
{
$ca = (count($this->ExternalChats)==0) ? ",`last_chat_allocation`=0" : "";
if($this->SaveUpdated)
{
$this->SaveUpdated = false;
$this->AppClient = !empty($_POST["p_app"]);
$this->ClientWeb = !empty($_POST["p_web"]);
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_OPERATORS . "` SET `updated`=" . time() . ",`first_active`='" . DBManager::RealEscape($this->FirstActive) . "',`groups_status`='" . DBManager::RealEscape(serialize($this->GroupsAway)) . "',`typing`='" . DBManager::RealEscape($this->Typing) . "',`level`='" . DBManager::RealEscape($this->Level) . "',`status`='" . DBManager::RealEscape($this->Status) . "',`ip`='" . DBManager::RealEscape(Communication::GetIP(true)) . "',`lweb`='" . DBManager::RealEscape($this->ClientWeb ? 1 : 0) . "',`lapp`='" . DBManager::RealEscape($this->AppClient ? 1 : 0) . "',`last_active`=" . time() . $ca . " WHERE `system_id`='" . DBManager::RealEscape($this->SystemId) . "' LIMIT 1; ");
}
else
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_OPERATORS . "` SET `last_active`=" . time() . " WHERE `system_id`='" . DBManager::RealEscape($this->SystemId) . "' LIMIT 1;");
}
}
function SetStatusText($_text)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_OPERATORS . "` SET `status_info`='" . DBManager::RealEscape($_text) . "' WHERE `system_id`='" . DBManager::RealEscape($this->SystemId) . "' LIMIT 1;");
}
function GetPublicName(){
if(isset(Server::$Configuration->File["gl_sfnc"]) && Server::$Configuration->File["gl_sfnc"] === "0")
$name = $this->Firstname;
else
$name = $this->Fullname;
return $name;
}
function Delete()
{
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_OPERATORS . "` WHERE `id`='" . DBManager::RealEscape($this->UserId) . "' LIMIT 1;");
}
function SetDynamicValues($_row)
{
$this->AppClient = !empty($_row["lapp"]);
$this->AppBackgroundMode = !empty($_row["mobile_background"]);
$this->AppDeviceId = @$_row["mobile_device_id"];
$this->AppOS = @$_row["mobile_os"];
$this->ClientWeb = !empty($_row["lweb"]);
$this->ClientSystemId = @$_row["client_system_id"];
$this->Token = @$_row["token"];
$this->LastActiveDB =
$this->LastActive = $_row["last_active"];
$this->Updated = isset($_row["updated"]) ? $_row["updated"] : 0;
$this->Deactivated = ($_row["sign_off"]==2);
$this->SignOffRequest = !empty($_row["sign_off"]);
if(!empty($_row["mobile_ex"]))
$this->MobileExtends = @unserialize($_row["mobile_ex"]);
$this->Typing = $_row["typing"];
$this->FirstActive = ($_row["first_active"]<(time()-@Server::$Configuration->File["timeout_clients"]))?time():$_row["first_active"];
$this->LastChatAllocation = $_row["last_chat_allocation"];
$this->Status = $_row["status"];
if($_row["status"] != USER_STATUS_OFFLINE)
{
if(!empty($_row["mobile_device_id"]) && !empty($_row["mobile_os"]) && strpos($_row["mobile_os"],"desk") === false && $_row["last_active"]>(time()-(30*86400)) && Server::IsAvailable())
$this->LastActive = time();
else if($_row["last_active"]<(time()-Server::$Configuration->File["timeout_clients"]) && !$this->IsBot)
$this->Status = USER_STATUS_OFFLINE;
else if($_row["last_active"]<(time()-(Server::$Configuration->File["poll_frequency_clients"]+30)) && !$this->IsBot)
$this->Status = USER_STATUS_AWAY;
}
$this->PasswordChangeRequest = !empty($_row["password_change_request"]);
$this->UserAPIURL = isset($_row["api_url"]) ? $_row["api_url"] : "";
}
function SetValues($_row)
{
$this->Email = $_row["email"];
$this->Webspace = $_row["webspace"];
$this->Level = $_row["level"];
$this->Description = $_row["description"];
$this->Firstname = @$_row["firstname"];
$this->Lastname = @$_row["lastname"];
$this->Fullname = trim($this->Firstname . " " . $this->Lastname);
$this->Language = $_row["languages"];
$this->ProfilePicture = $_row["image"];
$this->Groups = @unserialize(base64_decode($_row["groups"]));
if(isset($_row["max_chats"]))
{
if($_row["max_chats"] < 1)
$this->MaxChatAmount = 9999;
else if($_row["max_chats"] > 30)
{
$this->MaxChatsStatus = USER_STATUS_AWAY;
$this->MaxChatAmount = $_row["max_chats"]-30;
}
else
$this->MaxChatAmount = $_row["max_chats"];
$this->MaxChats = $_row["max_chats"];
}
if(!empty($this->Groups))
array_walk($this->Groups,"b64dcode");
$this->GroupsHidden = @unserialize(base64_decode($_row["groups_hidden"]));
if(!empty($this->GroupsHidden))
array_walk($this->GroupsHidden,"b64dcode");
$this->GroupsArray = $_row["groups"];
$this->PermissionSet = $_row["permissions"];
$this->CanAutoAcceptChats = (isset($_row["auto_accept_chats"])) ? $_row["auto_accept_chats"] : 1;
$this->LoginIPRange = $_row["login_ip_range"];
$this->IsBot = !empty($_row["bot"]);
$this->FirstCall = ($_row["first_active"]<(time()-@Server::$Configuration->File["timeout_clients"]));
$this->Password = $_row["password"];
$this->SetDynamicValues($_row);
$this->Level = $_row["level"];
$this->IP = $_row["ip"];
$this->LDAP = !empty($_row["ldap"]);
$this->Color = @$_row["color"];
$this->StatusText = @$_row["status_info"];
$this->Skills = @$_row["skills"];
$this->Location = @$_row["location"];
$this->Roles = @$_row["roles"];
if(!empty($_row["groups_status"]))
$this->GroupsAway = @unserialize($_row["groups_status"]);
if($this->IsBot)
{
$this->FirstCall =
$this->FirstActive =
$this->LastActive = time();
$this->Status = USER_STATUS_ONLINE;
$this->WelcomeManager = !empty($_row["wm"]);
$this->WelcomeManagerOfferHumanChatAfter = $_row["wmohca"];
$this->WelcomeMessage = $_row["welcome_message"];
}
if(empty($this->GroupsAway))
$this->GroupsAway = array();
}
function Load()
{
$this->LoadPredefinedMessages();
$this->LoadSignatures();
}
function LoadUnCacheables()
{
if(DBManager::$Connected)
{
$result = DBManager::Execute(false, "SELECT * FROM `" . DB_PREFIX . DATABASE_OPERATORS . "` WHERE `system_id`='" . DBManager::RealEscape($this->SystemId) . "';");
if($result && $row = DBManager::FetchArray($result))
$this->SetDynamicValues($row);
}
}
function SetLastChatAllocation()
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_OPERATORS . "` SET `updated`=".time().",`last_chat_allocation`='" . DBManager::RealEscape(time()) . "' WHERE `system_id`='" . DBManager::RealEscape($this->SystemId) . "' LIMIT 1; ");
}
function GetExternalObjects()
{
$result = DBManager::Execute(true, $d = "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` AS `t1` INNER JOIN `" . DB_PREFIX . DATABASE_VISITOR_CHAT_OPERATORS . "` AS `t2` ON `t1`.`chat_id`=`t2`.`chat_id` WHERE `t1`.`exit`=0 AND `t2`.`status`<9;");
if($result)
while($row = DBManager::FetchArray($result))
{
$chat = new VisitorChat($row);
if($chat->LastActive<(time()-Server::$Configuration->File["timeout_chats"]) && !(!empty($chat->OperatorId) && Server::$Operators[$chat->OperatorId]->IsBot))
$chat->ExternalClose();
else if($row["user_id"] == $this->SystemId)
$this->ExternalChats[$chat->SystemId] = $chat;
}
}
function HasAccessToTicket($_ticket)
{
return ($this->GetPermission(PERMISSION_TICKETS) != PERMISSION_NONE && ($this->IsInGroup($_ticket->Group) || $this->GetPermission(PERMISSION_TICKETS) == PERMISSION_FULL));
}
function HasAccessToEmail($_group)
{
return ($this->GetPermission(22) != PERMISSION_NONE && ($this->IsInGroup($_group) || $this->GetPermission(22) == PERMISSION_FULL));
}
function IsInPushMessageState()
{
return (!empty($this->AppDeviceId) && $this->AppBackgroundMode);
}
function IsInGroupWith($_comparer)
{
if(!isset($_comparer->Groups))
return in_array($_comparer->SystemId,$this->Groups);
foreach($this->Groups as $gid)
if(in_array($gid,$_comparer->Groups))
return true;
return false;
}
function IsInGroup($_groupId)
{
return in_array($_groupId,$this->Groups);
}
function IsAvailableForChat()
{
return $this->Status < USER_STATUS_OFFLINE && ($this->LastActive > (time()-Server::$Configuration->File["timeout_clients"]));
}
function PrioritySleep($_groupId)
{
if($this->IsBot)
return false;
if(isset(Server::$Groups[$_groupId]) && Server::$Groups[$_groupId]->ChatPrioritySleep)
{
$myPrio = (isset(Server::$Groups[$_groupId]->ChatPriorities[$this->SystemId])) ? Server::$Groups[$_groupId]->ChatPriorities[$this->SystemId] : 0;
foreach(Server::$Groups[$_groupId]->ChatPriorities as $systemId => $prio)
{
if(!isset(Server::$Operators[$systemId]))
continue;
if($systemId == $this->SystemId || Server::$Operators[$systemId]->IsBot)
continue;
if(!Server::$Operators[$systemId]->IsInGroup($_groupId))
continue;
if($prio > $myPrio && Server::$Operators[$systemId]->IsAvailableForChat() && Server::$Operators[$systemId]->GetMaxChatAmountStatus(Server::$Groups[$_groupId]) != USER_STATUS_AWAY)
return true;
}
}
return false;
}
function MobileSleep()
{
if($this->IsBot)
return false;
if(!empty($this->MobileExtends))
{
foreach($this->MobileExtends as $sid)
if(isset(Server::$Operators[$sid]) && Server::$Operators[$sid]->LastActive > (time()-Server::$Configuration->File["timeout_clients"]) && Server::$Operators[$sid]->Status != USER_STATUS_OFFLINE)
{
return true;
}
}
return false;
}
function GetMaxChatAmountStatus($_group=null)
{
if($this->IsMaxChatAmount() && $this->GetExternalChatAmount() >= $this->MaxChatAmount)
{
return $this->MaxChatsStatus;
}
else if($_group != null && $_group->IsMaxChatAmount() && $this->GetExternalChatAmount() >= $_group->MaxChatAmount)
{
return $_group->MaxChatsStatus;
}
return $this->Status;
}
function IsExternal($_groupList, $_exclude=null, $_include=null, $_ignoreExternal=false, $_ignoreOpeningHours=false, $_ignoreStatus=false)
{
if($this->IsBot)
$_ignoreOpeningHours = true;
if($this->Deactivated)
return false;
Server::InitDataBlock(array("GROUPS"));
if(!empty($this->Groups))
foreach($this->Groups as $groupid)
if(isset(Server::$Groups[$groupid]) && !Server::$Groups[$groupid]->IsDynamic)
if($_ignoreStatus || ((((Server::$Groups[$groupid]->IsOpeningHour()||$_ignoreOpeningHours) && !in_array($groupid,$this->GroupsAway) && $this->GetMaxChatAmountStatus(Server::$Groups[$groupid]) != USER_STATUS_AWAY))))
{
$group_incl = !empty($_include) && in_array($groupid,$_include);
$group_excl = (!empty($_exclude) && in_array($groupid,$_exclude)) || (!$group_incl && empty($_exclude) && !empty($_include));
if(!empty($_groupList[$groupid]) && ($_groupList[$groupid]->IsExternal || $_ignoreExternal) && ($group_incl || !$group_excl))
{
$this->InExternalGroup = true;
if($this->MobileSleep())
return false;
if(!empty(VisitorChat::$DynamicGroup))
if(isset(Server::$Groups[VisitorChat::$DynamicGroup]) && !isset(Server::$Groups[VisitorChat::$DynamicGroup]->Members[$this->SystemId]))
return false;
return true;
}
}
return $this->InExternalGroup=false;
}
function GetGroupList($_excludeAwayGroups=false)
{
if(!$_excludeAwayGroups)
return $this->Groups;
else
{
$groupl = array();
foreach($this->Groups as $groupid)
if(!in_array($groupid,$this->GroupsAway))
$groupl[] = $groupid;
return $groupl;
}
}
function GetChatPriority($_groupObj)
{
if($this->IsInGroup($_groupObj->Id))
return $_groupObj->GetChatPriority($this->SystemId);
return 0;
}
function GetExternalChatAmount()
{
if($this->Status == 2)
return 0;
if($this->LastActive<(time()-Server::$Configuration->File["timeout_clients"]))
return 0;
if($this->ExternalChatCount > -1)
return $this->ExternalChatCount;
$result = DBManager::Execute(true, "SELECT COUNT(*) as `ccount` FROM `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` AS `t1` INNER JOIN `" . DB_PREFIX . DATABASE_VISITOR_CHAT_OPERATORS . "` AS `t2` ON `t1`.`chat_id`=`t2`.`chat_id` WHERE `t1`.`exit`=0 AND `t1`.`internal_declined`=0 AND `t2`.`status`<9 AND `t2`.`user_id`='" . DBManager::RealEscape($this->SystemId) . "';");
if($row = DBManager::FetchArray($result))
return $this->ExternalChatCount = $row["ccount"];
return $this->ExternalChatCount = 0;
}
function LoadSignatures()
{
if(DBManager::$Connected)
{
$this->Signatures = array();
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_SIGNATURES . "` WHERE `operator_id`='" . DBManager::RealEscape($this->SystemId) . "'");
if($result)
while($row = DBManager::FetchArray($result))
$this->Signatures[strtolower($row["id"])] = new Signature($row);
}
}
function IsVisitorFiltered($_visitor, $blmatch=false, $wlmatch=false, $iswl=false)
{
$filtered = empty(Server::$Configuration->File["gl_vmac"]) && !$_visitor->IsInChat(true);
if(!$filtered && !empty(Server::$Configuration->File["gl_hide_inactive"]))
$filtered = !$_visitor->IsActivity(null,true,false);
foreach($this->Groups as $groupid)
{
if(empty(Server::$Groups[$groupid]->VisitorFilters))
return $filtered;
foreach(Server::$Groups[$groupid]->VisitorFilters as $value => $filter)
{
$value = str_replace("*","",base64_decode($value));
$urlmatch=false;
if($filter=="Whitelist")
$iswl = true;
foreach($_visitor->Browsers as $BROWSER)
{
if(count($BROWSER->History)==0)
$BROWSER->LoadHistory();
for($i = 0;$i < count($BROWSER->History);$i++)
if(strpos(strtolower($BROWSER->History[$i]->Url->GetAbsoluteUrl()),strtolower($value)) !== false)
$urlmatch = true;
}
if($filter=="Blacklist" && $urlmatch)
$blmatch = true;
if($filter=="Whitelist" && $urlmatch)
$wlmatch = true;
}
}
if($blmatch)
return true;
if($wlmatch)
return false;
if($iswl)
return true;
return $filtered;
}
function ValidateLoginAttempt($_clear=false)
{
if(DBManager::$Connected)
{
if(!empty($this->LoginIPRange))
{
$match = false;
$ranges = explode(",",$this->LoginIPRange);
foreach($ranges as $range)
if(Communication::GetIP(true) == trim($range) || OperatorRequest::IPMatch(Communication::GetIP(true),trim($range)))
$match = true;
if(!$match)
return false;
}
if(!empty($_POST[POST_INTERN_AUTHENTICATION_PASSWORD]))
{
$result = DBManager::Execute(true, "SELECT `id`,`password` FROM `" . DB_PREFIX . DATABASE_OPERATOR_LOGINS . "` WHERE `ip`='" . DBManager::RealEscape(Communication::GetIP(true)) . "' AND `user_id`='" . DBManager::RealEscape($this->UserId) . "' AND `time` > '" . DBManager::RealEscape(time() - 86400) . "';");
if(DBManager::GetRowCount($result) >= MAX_LOGIN_ATTEMPTS)
{
if(!$_clear)
{
$this->DeleteLoginAttempts();
return $this->ValidateLoginAttempt(true);
}
return false;
}
}
}
else
return false;
return true;
}
function ValidateUpdateSession($_token,$_clientSystemId)
{
$this->Token = $_token;
$this->ClientSystemId = $_clientSystemId;
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_OPERATORS . "` SET `updated`=".time().",`ip`='".DBManager::RealEscape(Communication::GetIP(true))."',`client_system_id`='" . DBManager::RealEscape($this->ClientSystemId) . "',`token`='" . DBManager::RealEscape($this->Token) . "' WHERE `system_id`='" . DBManager::RealEscape($this->SystemId) . "' LIMIT 1;");
}
function ValidateLoginAuthentication()
{
if(isset($_POST["p_ldap"]) && !empty(Server::$Configuration->File["gl_ldap"]) && !empty($_POST[POST_INTERN_AUTHENTICATION_PASSWORD]) && Server::$Operators[$this->SystemId]->LDAP)
{
require_once(LIVEZILLA_PATH . "_lib/objects.ldap.inc.php");
$ldapAuth = LDAPManager::ValidateUser($this->UserId,Encoding::Base64UrlDecode($_POST[POST_INTERN_AUTHENTICATION_PASSWORD]));
if($ldapAuth === true)
{
define("VALIDATED_FULL_LOGIN",true);
return true;
}
}
else if(!empty($this->Password) || isset($_POST["p_ldap"]))
{
if(!empty($_POST[POST_INTERN_AUTHENTICATION_PASSWORD]))
{
if(!empty($this->Password))
{
if($this->Password == $_POST[POST_INTERN_AUTHENTICATION_PASSWORD])
{
// 1.) v2 api login >= 5.4.x.;
// 2.) v2 comp login when no pw hash api
// 3.) pw reset fallback
define("VALIDATED_FULL_LOGIN",true);
return true;
}
if(hash("sha256",$this->Password) == $_POST[POST_INTERN_AUTHENTICATION_PASSWORD])
{
// v2 login >= 5.4.x.;
define("VALIDATED_FULL_LOGIN",true);
return true;
}
if(Server::IsPasswordAPI())
{
if(password_verify($_POST[POST_INTERN_AUTHENTICATION_PASSWORD], $this->Password))
{
// v3 login >= 7.0.6.x.;
define("VALIDATED_FULL_LOGIN",true);
return true;
}
if(password_verify(hash("sha256",$_POST[POST_INTERN_AUTHENTICATION_PASSWORD]), $this->Password))
{
// v3 api login >= 7.0.6.x.;
define("VALIDATED_FULL_LOGIN",true);
return true;
}
}
else
{
/*
if($this->Password == hash("sha256",$_POST[POST_INTERN_AUTHENTICATION_PASSWORD]))
{
// v2 api login >= 7.0.6.x. without hash for PHP < 5.5;
return true;
}
*/
}
}
}
if(!empty($this->Token) && !empty($_POST[POST_INTERN_AUTHENTICATION_TOKEN]))
{
if($this->IsValidToken($_POST[POST_INTERN_AUTHENTICATION_TOKEN]))
{
define("VALIDATED_TOKEN",true);
return true;
}
}
}
return false;
}
function IsValidToken($_token)
{
if(!empty($_token) && !empty($this->Token))
if(hash("sha256",$this->Token) == $_token)
return true;
return false;
}
function SaveLoginAttempt($_password)
{
if(DBManager::$Connected)
DBManager::Execute(true, "INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_OPERATOR_LOGINS . "` (`id` ,`user_id` ,`ip` ,`time` ,`password`) VALUES ('" . DBManager::RealEscape(getId(32)) . "', '" . DBManager::RealEscape($this->UserId) . "', '" . DBManager::RealEscape(Communication::GetIP(true)) . "', '" . DBManager::RealEscape(time()) . "', '" . DBManager::RealEscape($_password) . "');");
}
function DeleteLoginAttempts()
{
if(DBManager::$Connected)
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_OPERATOR_LOGINS . "` WHERE `time`<" . (time() - 86400) . " AND `ip`='" . DBManager::RealEscape(Communication::GetIP(true)) . "' AND `user_id`='" . DBManager::RealEscape($this->UserId) . "';");
}
function ChangePassword($_password,$_isHashed=false)
{
if(OperatorRequest::IsValidated() && Is::Defined("VALIDATED_FULL_LOGIN"))
{
if(empty($_password))
return;
Logging::SecurityLog("Operator->ChangePassword",$_password,Is::Defined("CALLER_SYSTEM_ID"));
if(!$_isHashed)
$_password = $this->HashPassword($_password);
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_OPERATORS . "` SET `updated`=".time().",`password`='" . DBManager::RealEscape($_password) . "' WHERE `system_id`='" . DBManager::RealEscape($this->SystemId) . "' LIMIT 1;");
}
}
function SetPasswordChangeNeeded($_active=true)
{
if(OperatorRequest::IsValidated() && Is::Defined("VALIDATED_FULL_LOGIN"))
{
Logging::SecurityLog("Operator->SetPasswordChangeNeeded",intval($_active ? 1 : 0),Is::Defined("CALLER_SYSTEM_ID"));
$this->PasswordChangeRequest = $_active;
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_OPERATORS . "` SET `updated`=".time().",`password_change_request`=".intval($_active ? 1 : 0)." WHERE `system_id`='" . DBManager::RealEscape($this->SystemId) . "' LIMIT 1;");
}
}
function HashPassword($_password)
{
if(Server::IsPasswordAPI())
return password_hash($_password, PASSWORD_DEFAULT);
return $_password;
}
function CalculatePermissions()
{
$cpermissions = "";
$permissionset = "";
$roles = explode(",",$this->Roles);
foreach($roles as $key)
{
if(!isset(Server::$Roles[$key]))
continue;
$role = Server::$Roles[$key];
$rperms = str_split($role->Permissions);
foreach($rperms as $index => $rkey)
{
$dp = strlen($permissionset) > $index ? intval(substr($permissionset,$index,1)) : 0;
$rp = intval(substr($role->Permissions,$index,1));
if($rp > $dp)
{
$cpermissions .= $rp;
}
else
{
$cpermissions .= $dp;
}
}
$permissionset = $cpermissions;
$cpermissions = "";
}
return $permissionset;
}
function GetPermission($_type, $_fallBack=PERMISSION_NONE)
{
if($this->CalculatedPermissionSet == null)
$this->CalculatedPermissionSet = $this->CalculatePermissions();
if(strlen($this->CalculatedPermissionSet)>$_type)
return substr($this->CalculatedPermissionSet,$_type,1);
return $_fallBack;
}
function GetOperatorPictureFile()
{
$url = "picture.php?operator=".urlencode($this->UserId);
return $url;
}
function GetLoginReply($_extern,$_oocount=0)
{
foreach(Server::$Operators as $internaluser)
if($internaluser->Status != USER_STATUS_OFFLINE && !$internaluser->IsBot)
$_oocount++;
return "<login>\r\n<login_return t=\"".base64_encode($this->Token)."\" oo=\"".base64_encode($_oocount)."\" group=\"".base64_encode($this->GroupsArray)."\" name=\"".base64_encode($this->Fullname)."\" loginid=\"".base64_encode($this->ClientSystemId)."\" cp=\"".base64_encode($this->PasswordChangeRequest)."\" level=\"".base64_encode(0)."\" sess=\"".base64_encode($this->SystemId)."\" extern=\"".base64_encode($_extern)."\" perms=\"".base64_encode($this->PermissionSet)."\" phpv=\"".base64_encode(@phpversion())."\" sip=\"".base64_encode(@$_SERVER["SERVER_ADDR"])."\" uip=\"".base64_encode(@$_SERVER["REMOTE_ADDR"])."\" /></login>";
}
function SaveMobileParameters()
{
if(!Server::IsServerSetup())
{
$cos = (!empty($_POST["p_app_os"])) ? $_POST["p_app_os"] : "";
$cbg = (!empty($_POST["p_app_background"])) ? 1 : 0;
$cdi = (!empty($_POST["p_app_device_id"])) ? $_POST["p_app_device_id"] : "";
if($this->AppDeviceId != $cdi || empty($this->AppBackgroundMode)!=empty($cbg) || $this->AppOS!=$cos)
{
if(empty($this->AppBackgroundMode)!=empty($cbg) && empty($cbg))
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_PUSH_MESSAGES . "` WHERE `device_hash`='" . DBManager::RealEscape(md5($this->AppDeviceId)) . "'; ");
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_OPERATORS . "` SET `updated`=".time().",`mobile_os`='" . DBManager::RealEscape($cos) . "',`mobile_device_id`='" . DBManager::RealEscape($cdi) . "',`mobile_background`='" . DBManager::RealEscape($cbg) . "' WHERE `system_id`='" . DBManager::RealEscape($this->SystemId) . "' LIMIT 1; ");
}
}
}
function AddPushMessage($_chatId, $_chatPartnerId, $_chatPartnerName, $_pushKey, $_pushValue="")
{
if(!empty(Server::$Configuration->File["gl_mpm"]) && ($this->LastActiveDB<(time()-Server::$Configuration->File["poll_frequency_clients"]*3)) && $this->Status != 2)
{
/*
$_pushValue = Str::EscapePushMessage($_pushValue);
if($_pushValue===null)
return;
*/
if(!defined("IS_PUSH_MESSAGE"))
define("IS_PUSH_MESSAGE",true);
$text = ($_pushKey == 0) ? ("Someone wants to chat with you") : ("New Chat Message");
$text = Str::Cut($text,90,true);
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_PUSH_MESSAGES . "` WHERE `sent`=1 AND `created` < " . DBManager::RealEscape(time() - 60));
DBManager::Execute(true, "INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_PUSH_MESSAGES . "` (`id`, `created`, `device_id`, `device_hash`, `device_os`, `chat_id`, `chat_partner_id`, `push_key`, `push_value`, `IP`) VALUES ('" . DBManager::RealEscape(getId(32)) . "', " . time() . ", '" . DBManager::RealEscape($this->AppDeviceId) . "', '" . DBManager::RealEscape(md5($this->AppDeviceId)) . "', '" . DBManager::RealEscape($this->AppOS) . "', '" . DBManager::RealEscape($_chatId) . "', '" . DBManager::RealEscape($_chatPartnerId) . "', '" . DBManager::RealEscape($_pushKey) . "', '" . DBManager::RealEscape($text) . "', '" . DBManager::RealEscape(Communication::GetIP()) . "');");
}
}
function GetInputMaskLevel($_inputIndex,$_chat=true)
{
$lvl = 100;
foreach($this->Groups as $groupid)
if(isset(Server::$Groups[$groupid]))
{
if(Server::$Groups[$groupid]->IsDynamic)
continue;
if($_chat)
$lvl = (isset(Server::$Groups[$groupid]->ChatInputsMasked[$_inputIndex])) ? min($lvl,Server::$Groups[$groupid]->ChatInputsMasked[$_inputIndex]) : 0;
else
$lvl = (isset(Server::$Groups[$groupid]->TicketInputsMasked[$_inputIndex])) ? min($lvl,Server::$Groups[$groupid]->TicketInputsMasked[$_inputIndex]) : 0;
}
return ($lvl==100) ? 0 : $lvl;
}
function TextReplace($_text)
{
$_text = str_replace(array("%operator_name%","%name%"),$this->Fullname,$_text);
$_text = str_replace(array("%operator_firstname%","%firstname%"),$this->Firstname,$_text);
$_text = str_replace(array("%operator_lastname%","%lastname%"),$this->Lastname,$_text);
$_text = str_replace(array("%id%","%operator_id%"),$this->UserId,$_text);
$_text = str_replace(array("%operator_email%"),$this->Email,$_text);
return $_text;
}
function AffectsStatistic($_allowBot=false)
{
return (($_allowBot || !$this->IsBot) /*&& $this->GetPermission(46) == PERMISSION_NONE*/);
}
static function GetSystemId($_userId)
{
if(is_array(Server::$Operators))
foreach(Server::$Operators as $sysId => $intern)
if($intern->UserId == $_userId)
return $sysId;
return null;
}
static function GetUserId($_systemId)
{
foreach(Server::$Operators as $sysId => $intern)
if($sysId == $_systemId)
return $intern->UserId;
return null;
}
static function IPValidate()
{
foreach(Server::$Operators as $op)
{
if(Communication::GetIP(true) == $op->IP && !empty($op->IP))
return true;
}
return false;
}
static function PrepareConnection()
{
if(isset($_POST[POST_INTERN_REQUEST]) && $_POST[POST_INTERN_REQUEST]==CALLER_TYPE_INTERNAL)
{
Server::$Response = new Response();
if(!isset($_POST[POST_INTERN_ADMINISTRATE]))
{
header("Content-Type: text/xml; charset=UTF-8");
if(!Server::IsAvailable() && $_POST[POST_INTERN_SERVER_ACTION]==INTERN_ACTION_LOGIN && !isset($_POST[POST_INTERN_ACCESSTEST]))
{
Server::$Response->SetValidationError(LOGIN_REPLY_DEACTIVATED);
exit(Server::$Response->GetXML());
}
}
}
}
static function ReadParams()
{
if(!empty($_POST[POST_EXTERN_REQUESTED_INTERNID]))
return Communication::GetParameter(POST_EXTERN_REQUESTED_INTERNID,"",$c,FILTER_SANITIZE_SPECIAL_CHARS,null,32);
else if(!empty($_GET["operator"]))
{
$userid = Communication::GetParameter("operator","",$c,FILTER_SANITIZE_SPECIAL_CHARS,null,32,false,false);
$sysid = Operator::GetSystemId($userid);
if($sysid != null)
return $userid;
if(isset(Server::$Operators[$userid]))
return Server::$Operators[$userid]->UserId;
}
//deprecated, compatibility
else if(!empty($_GET["intid"]))
{
$userid = Communication::GetParameter("intid","",$c,FILTER_SANITIZE_SPECIAL_CHARS,null,32);
$sysid = Operator::GetSystemId($userid);
if($sysid != null)
return $userid;
if(isset(Server::$Operators[$userid]))
return Server::$Operators[$userid]->UserId;
}
return "";
}
static function ValidateToken($_token)
{
foreach(Server::$Operators as $op)
if($op->IsValidToken($_token))
return true;
return false;
}
static function GetSystemOperator(){
$sop = new Operator();
$sop->UserId =
$sop->Name =
$sop->SystemId = SYSTEM;
return $sop;
}
}
class Visitor extends BaseUser
{
public $Browsers;
public $ChatRequests = null;
public $Response;
public $IsChat = false;
public $SystemInfo;
public $Resolution;
public $Host;
public $Visits = 1;
public $VisitsDay = 1;
public $VisitId;
public $VisitLast;
public $GeoCity;
public $GeoCountryName;
public $GeoCountryISO2;
public $GeoRegion;
public $GeoLongitude = -522;
public $GeoLatitude = -522;
public $GeoTimezoneOffset = "+00:00";
public $GeoISP;
public $GeoResultId = 0;
public $StaticInformation = false;
public $ExitTime;
public $Browser;
public $OperatingSystem;
public $Javascript;
public $Signature;
public $SignatureMismatch;
public $IsCrawler;
public $HasAcceptedChatRequest;
public $HasDeclinedChatRequest;
public $Comments = null;
public $RecentVisits = null;
public $FirstCall = true;
public $VisitorData;
public $Edited = 0;
public $Device = 0;
public $ScreenSharingStream;
public static $IsActiveOverlayChat;
public static $OpenChatExternal;
public static $BrowserLanguage;
public static $PollCount = -1;
function __construct()
{
$this->VisitorData = new UserData();
$this->VisitId = getId(7);
$this->Browsers = array();
$this->UserId = func_get_arg(0);
$this->FirstActive = time();
$this->VisitLast = time();
}
function GetRecentXML()
{
$xml = "<rdl v=\"".base64_encode($this->UserId)."\">";
if(is_array($this->RecentVisits))
{
$this->LoadComments();
$xml .= $this->GetCommentsXML();
$this->LoadChatRequests();
$xml .= $this->GetInvitesXML();
foreach($this->RecentVisits as $entrance => $visit_id)
$xml .= "<rv id=\"".base64_encode($visit_id)."\" e=\"".base64_encode($entrance)."\" />\r\n";
}
$xml .= "</rdl>";
return $xml;
}
function LoadRecentVisits()
{
$result = DBManager::Execute(true, "SELECT `entrance`,`visit_id` FROM `" . DB_PREFIX . DATABASE_VISITORS . "` WHERE `visit_id`!='" . DBManager::RealEscape($this->VisitId) . "' AND `id`='" . DBManager::RealEscape($this->UserId) . "' ORDER BY `entrance` DESC;");
while($row = DBManager::FetchArray($result))
{
$this->RecentVisits[$row["entrance"]] = $row["visit_id"];
}
}
function Load()
{
if(func_num_args() == 1)
{
$this->SetDetails(func_get_arg(0),false);
}
else
{
$result = DBManager::Execute(true, "SELECT *,(SELECT count(*) FROM `" . DB_PREFIX . DATABASE_VISITORS . "` WHERE `id`='" . DBManager::RealEscape($this->UserId) . "') as `dcount` FROM `" . DB_PREFIX . DATABASE_VISITORS . "` WHERE `id`='" . DBManager::RealEscape($this->UserId) . "' ORDER BY `entrance` DESC;");
if(DBManager::GetRowCount($result) >= 1)
$this->SetDetails(DBManager::FetchArray($result),true);
}
}
function SetDetails($_data,$_self,$_userData=true)
{
$this->FirstCall = ($_data["closed"] > 0);
$this->VisitId = $_data["visit_id"];
$this->Edited = $_data["edited"];
if($_self && $this->FirstCall)
{
$this->Visits = $_data["visits"]+1;
$this->VisitId = $_data["visit_id"] = getId(7);
$this->VisitsDay = $_data["dcount"]+1;
$this->FirstActive = time();
}
else
{
$this->Visits = $_data["visits"];
if($_self)
$this->VisitsDay = $_data["dcount"];
else
$this->Id = $_data["id"];
$this->FirstActive = $_data["entrance"];
}
$this->VisitLast = $_data["visit_last"];
$this->ExitTime = $_data["closed"];
$this->IP = $_data["ip"];
$this->SystemInfo = $_data["system"];
$this->Language = $_data["language"];
$this->Device = @$_data["device"];
$this->Resolution = $_data["resolution"];
$this->Host = $_data["host"];
$this->GeoTimezoneOffset = $_data["timezone"];
if(!empty($_data["longitude"]))
{
$this->GeoLongitude = $_data["longitude"];
$this->GeoLatitude = $_data["latitude"];
}
if(!empty($_data["city"]))
$this->GeoCity = $_data["city"];
$this->GeoCountryISO2 = $_data["country"];
if(isset($_data["countryname"]))
$this->GeoCountryName = $_data["countryname"];
$this->GeoRegion = $_data["region"];
$this->GeoResultId = $_data["geo_result"];
$this->GeoISP = $_data["isp"];
$this->Browser = $_data["browser"];
$this->OperatingSystem = $_data["system"];
$this->Javascript = $_data["js"];
$this->ScreenSharingStream = $_data["ss_stream"];
if($_userData)
{
$this->VisitorData->Id = @$_data["data_id"];
if(isset($_data["h_fullname"]))
$this->VisitorData->SetDetails($_data,'data_id');
}
}
function GetEntranceTime()
{
$t = time();
foreach($this->Browsers as $browser)
{
$et = ($browser->History != null && isset($browser->History[0])) ? $browser->History[0]->Entrance : $t;
$t = min($t,$et);
}
return $t;
}
function GetXML($row)
{
$xml = "<v i=\"".base64_encode($this->Id)."\" sss=\"".base64_encode($this->ScreenSharingStream)."\" ed=\"".base64_encode($this->Edited)."\" e=\"".base64_encode($this->FirstActive)."\" res=\"".base64_encode($this->Resolution)."\" ip=\"".base64_encode($this->IP)."\" tzo=\"".base64_encode($this->GeoTimezoneOffset)."\" lat=\"".base64_encode($this->GeoLatitude)."\" long=\"".base64_encode($this->GeoLongitude)."\" city=\"".base64_encode($this->GeoCity)."\" ctryi2=\"".base64_encode($this->GeoCountryISO2)."\" region=\"".base64_encode($this->GeoRegion)."\" js=\"".base64_encode($this->Javascript)."\" lang=\"".base64_encode($this->Language)."\" vts=\"".base64_encode($this->Visits)."\" ho=\"".base64_encode($this->Host)."\" gr=\"".base64_encode($this->GeoResultId)."\" isp=\"".base64_encode($this->GeoISP)."\" sys=\"".base64_encode($this->OperatingSystem)."\" dt=\"".base64_encode($this->Device)."\" bro=\"".base64_encode($this->Browser)."\" vl=\"".base64_encode($this->VisitLast)."\">";
$ud = new UserData($row["h_fullname"],$row["h_email"],$row["h_company"],$row["h_phone"],@unserialize($row["h_customs"]),$row["h_text"]);
$xml .= $ud->GetXML();
$this->LoadComments();
$xml .= $this->GetCommentsXML();
$this->LoadChatRequests();
$xml .= $this->GetInvitesXML();
return $xml . "</v>";
}
function GetInvitesXML(){
$xml = "";
if(!empty($this->ChatRequests))
foreach($this->ChatRequests as $invite)
$xml .= $invite->GetXML();
return $xml;
}
function GetCommentsXML()
{
$xml = "";
if(!empty($this->Comments))
foreach($this->Comments as $cid => $carray)
$xml .= " <c id=\"".base64_encode($cid)."\" c=\"".base64_encode($carray["created"])."\" o=\"".base64_encode($carray["operator_id"])."\">".base64_encode($carray["comment"])."</c>\r\n";
return $xml;
}
function LoadBrowsers($_expired=false)
{
$this->Browsers = array();
$limiter = (!$_expired) ? " AND `last_active` > ".(time()-Server::$Configuration->File["timeout_track"])." " : "";
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_BROWSERS . "` WHERE `visit_id`='" . DBManager::RealEscape($this->VisitId) . "' AND `visitor_id`='" . DBManager::RealEscape($this->UserId) . "'" . $limiter . "ORDER BY `created` ASC;"))
{
$this->FullyLoaded = true;
while($row = DBManager::FetchArray($result))
{
$browser = $this->CreateBrowser($row,$_expired);
$this->Browsers[count($this->Browsers)] = $browser;
}
}
}
function CreateBrowser($_row,$_loadHistory=false,$_loadChat=true)
{
if(empty($_row["is_chat"]))
{
$browser = new VisitorBrowser($_row["id"],$_row["visitor_id"],$_loadHistory);
$browser->Query = (!empty($_row["query"])) ? CacheManager::GetDataTableValueFromId(DATABASE_VISITOR_DATA_QUERIES,"query",$_row["query"]) : "";
}
else
{
$browser = new VisitorChat($_row["visitor_id"],$_row["id"],false);
if($_loadChat)
{
$browser->Load();
if($browser->LastActive<(time()-Server::$Configuration->File["timeout_chats"]) && !empty($browser->OperatorId) && !Server::$Operators[$browser->OperatorId]->IsBot)
{
$browser->CloseChat();
$browser->CloseWindow();
}
}
}
$browser->Created = $_row["created"];
$browser->Overlay = !empty($_row["overlay"]);
$browser->OverlayContainer = !empty($_row["overlay_container"]);
$browser->LastActive = $_row["last_active"];
return $browser;
}
function ApplyOverlayInputValues($group)
{
$newData = (!empty($this->VisitorData)) ? new UserData($this->VisitorData->Fullname,$this->VisitorData->Email,$this->VisitorData->Company,$this->VisitorData->Phone,$this->VisitorData->Customs,$this->VisitorData->Text) : new UserData();
$newData->LoadFromLogin($group);
if($this->VisitorData->IsDifference($newData))
{
$this->VisitorData = $newData;
return true;
}
return false;
}
function LoadComments()
{
$this->Comments = array();
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_COMMENTS . "` WHERE `visitor_id`='" . DBManager::RealEscape($this->UserId) . "' ORDER BY `created` DESC;"))
while($row = DBManager::FetchArray($result))
$this->Comments[$row["id"]] = array("created"=>$row["created"],"operator_id"=>$row["operator_id"],"comment"=>$row["comment"]);
}
function SaveComment($_operatorId,$_comment)
{
DBManager::Execute(true, "INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_VISITOR_COMMENTS . "` (`id`, `visitor_id`, `created`, `operator_id`, `comment`) VALUES ('" . DBManager::RealEscape(getId(32)) . "','" . DBManager::RealEscape($this->UserId) . "','" . DBManager::RealEscape(time()) . "','" . DBManager::RealEscape($_operatorId) . "','" . DBManager::RealEscape($_comment) . "');");
$this->ForceUpdate();
}
function RemoveComment($_comment)
{
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_VISITOR_COMMENTS . "` WHERE `visitor_id`='" . DBManager::RealEscape($this->UserId) . "' AND `comment`='" . DBManager::RealEscape($_comment) . "';");
$this->ForceUpdate();
}
function ForceUpdate()
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITORS . "` SET `edited`='" . DBManager::RealEscape(time()) . "' WHERE `id`='" . DBManager::RealEscape($this->UserId) . "' ORDER BY `entrance` DESC LIMIT 1;");
}
function SetLanguage($_lang)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITORS . "` SET `language`='" . DBManager::RealEscape($_lang) . "' WHERE `id`='" . DBManager::RealEscape($this->UserId) . "' ORDER BY `entrance` DESC LIMIT 1;");
}
function IsInChatWith($_operator)
{
if(is_array(Server::$Chats))
foreach(Server::$Chats as $chat)
{
if($chat->UserId == $this->UserId && $chat->LastActive > (time()-Server::$Configuration->File["timeout_track"]) && $chat->LastActive > (time()-Server::$Configuration->File["timeout_chats"]) && !$chat->Closed)
if(isset($chat->Members[$_operator->SystemId]))
return true;
}
return false;
}
function Save($_resolution="",$_color="",$_timezone="",$_lat=0,$_long=0,$_countryiso2="",$_city="",$_region="",$_geotimezone="",$_isp="",$_geosspan=0,$_grid=1,$_js=true,$_fromCookie=false)
{
if($this->FirstCall)
{
if(!Is::Null(Cookie::Get("visits")) && $this->Visits==1)
$this->Visits = Cookie::Get("visits")+1;
Cookie::Set("visits",$this->Visits);
if(!Is::Null(Cookie::Get("last_visit")))
$this->VisitLast = Cookie::Get("last_visit");
Cookie::Set("last_visit",time());
$this->IP = Communication::GetIP();
$this->SystemInfo = ((isset($_SERVER["HTTP_USER_AGENT"])) ? trim($_SERVER["HTTP_USER_AGENT"]) : "");
$localization = LocalizationManager::GetBrowserLocalization();
$this->Language = $localization[0];
if(!empty($localization[1]))
$this->GeoCountryISO2 = $localization[1];
$this->Resolution = (!empty($_resolution) && count($_resolution) == 2 && !empty($_resolution[0]) && !empty($_resolution[1])) ? $_resolution[0] . " x " . $_resolution[1] : "";
$this->Resolution .= (!empty($_color)) ? " (" . $_color . " Bit)" : "";
$this->GeoTimezoneOffset = SystemTime::GetLocalTimezone($_timezone);
$this->GeoResult = 0;
if(!empty(Server::$Configuration->File["gl_use_ngl"]) && $_js)
{
if(!Is::Null(Cookie::Get("geo_data")) && !Is::Null(Cookie::Get(GEO_LATITUDE)))
{
$this->GeoLatitude = Cookie::Get(GEO_LATITUDE);
$this->GeoLongitude = Cookie::Get(GEO_LONGITUDE);
$this->GeoCountryISO2 = Cookie::Get(GEO_COUNTRY_ISO_2);
$this->GeoCity = Cookie::Get(GEO_CITY);
$this->GeoRegion = Cookie::Get(GEO_REGION);
$this->GeoTimezoneOffset = Cookie::Get(GEO_TIMEZONE);
$this->GeoISP = Cookie::Get(GEO_ISP);
$_fromCookie = true;
}
else if(!empty($_lat) && $_lat > -180)
{
Cookie::Set(GEO_LATITUDE,$this->GeoLatitude = $_lat);
Cookie::Set(GEO_LONGITUDE,$this->GeoLongitude = $_long);
Cookie::Set(GEO_COUNTRY_ISO_2,$this->GeoCountryISO2 = $_countryiso2);
Cookie::Set(GEO_CITY,$this->GeoCity = $_city);
Cookie::Set(GEO_REGION,$this->GeoRegion = $_region);
Cookie::Set(GEO_TIMEZONE,$this->GeoTimezoneOffset = $_geotimezone);
Cookie::Set(GEO_ISP,$this->GeoISP = $_isp);
Cookie::Set("geo_data",time());
}
else if(!empty($_lat))
{
$this->GeoLatitude = $_lat;
$this->GeoLongitude = $_long;
}
GeoTracking::SpanRemove(false);
if($_fromCookie)
$this->GeoResultId = 6;
else if(!Is::Null($span=GeoTracking::SpanExists()))
{
if($span > (time()+CONNECTION_ERROR_SPAN))
$this->GeoResultId = 5;
else
$this->GeoResultId = 4;
}
else
{
if($_lat == -777)
$this->GeoResultId = 5;
else if($_lat == -522)
$this->GeoResultId = 2;
else if($_grid != 4)
$this->GeoResultId = 3;
else
$this->GeoResultId = $_grid;
}
}
else
$this->GeoResultId = 7;
Server::InitDataBlock(array("COUNTRIES"));
if(isset(Server::$CountryAliases[$this->GeoCountryISO2]))
$this->GeoCountryISO2 = Server::$CountryAliases[$this->GeoCountryISO2];
$detector = new DeviceDetector();
$detector->DetectBrowser($this->Host);
if($detector->AgentType == AGENT_TYPE_BROWSER || $detector->AgentType == AGENT_TYPE_UNKNOWN)
{
$detector->DetectOperatingSystem($this->Host);
$bid = $this->GetBrowserId($detector->Browser,$detector->AgentType);
$oid = $this->GetOSId($detector->OperatingSystem);
$this->CreateSignature();
$devicetype = 0;
if($detector->IsTablet)
$devicetype = 1;
else if($detector->IsMobile)
$devicetype = 2;
DBManager::Execute(true, $d= "INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_VISITORS . "` (`id`, `entrance`, `host`,`ip`,`system`,`browser`, `visits`,`visit_id`,`visit_last`,`resolution`, `language`, `country`, `city`, `region`, `isp`, `timezone`, `latitude`, `longitude`, `geo_result`, `js`, `signature`, `data_id`, `device`) VALUES ('" . DBManager::RealEscape($this->UserId) . "', '" . DBManager::RealEscape(time()) . "', '" . DBManager::RealEscape($this->Host) . "', '" . DBManager::RealEscape($this->IP) . "', '" . DBManager::RealEscape($oid) . "','" . DBManager::RealEscape($bid) . "', '" . DBManager::RealEscape($this->Visits) . "', '" . DBManager::RealEscape($this->VisitId) . "','" . DBManager::RealEscape($this->VisitLast) . "', '" . DBManager::RealEscape(CacheManager::GetDataTableIdFromValue(DATABASE_VISITOR_DATA_RESOLUTIONS, "resolution", $this->Resolution, false, 32)) . "', '" . DBManager::RealEscape(substr(strtoupper($this->Language), 0, 5)) . "','" . DBManager::RealEscape($this->GeoCountryISO2) . "', '" . DBManager::RealEscape(CacheManager::GetDataTableIdFromValue(DATABASE_VISITOR_DATA_CITIES, "city", $this->GeoCity, false)) . "', '" . DBManager::RealEscape(CacheManager::GetDataTableIdFromValue(DATABASE_VISITOR_DATA_REGIONS, "region", $this->GeoRegion, false)) . "', '" . DBManager::RealEscape(CacheManager::GetDataTableIdFromValue(DATABASE_VISITOR_DATA_ISPS, "isp", utf8_encode($this->GeoISP), false)) . "', '" . DBManager::RealEscape($this->GeoTimezoneOffset) . "', '" . DBManager::RealEscape($this->GeoLatitude) . "', '" . DBManager::RealEscape($this->GeoLongitude) . "', '" . DBManager::RealEscape($this->GeoResultId) . "', '" . DBManager::RealEscape($_js ? 1 : 0) . "', '" . DBManager::RealEscape($this->Signature) . "', '" . DBManager::RealEscape($this->VisitorData->Save()) . "', " . intval($devicetype) . ");");
if($this->VisitsDay > 1 && DBManager::GetAffectedRowCount() == 1)
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITORS . "` SET `visit_latest`=0 WHERE `id`='" . DBManager::RealEscape($this->UserId) . "' AND `visit_id`!='" . DBManager::RealEscape($this->VisitId) . "';");
}
else if(STATS_ACTIVE)
{
$this->IsCrawler = true;
Server::$Statistic->ProcessAction(ST_ACTION_LOG_CRAWLER_ACCESS,array($this->GetCrawlerId($detector->Browser),null));
}
}
else if(isset($_GET["pto"]))
{
$localization = LocalizationManager::GetBrowserLocalization();
if(is_array($localization) && !empty($localization[0]) && $localization[0] != $this->Language)
{
$this->SetLanguage($localization[0]);
$this->ForceUpdate();
}
}
}
function ResolveHost()
{
$this->Host = Communication::GetHost();
}
function CreateSignature()
{
$sig = @$_SERVER["HTTP_USER_AGENT"].@$_SERVER["HTTP_ACCEPT"].@$_SERVER["HTTP_ACCEPT_LANGUAGE"].@$_SERVER["HTTP_ACCEPT_CHARSET"];
$this->Signature = md5(Communication::GetIP() . $sig);
}
function GetCrawlerId($_crawler)
{
return CacheManager::GetDataTableIdFromValue(DATABASE_VISITOR_DATA_CRAWLERS,"crawler",$_crawler);
}
function GetOSId($_osname)
{
return CacheManager::GetDataTableIdFromValue(DATABASE_VISITOR_DATA_SYSTEMS,"system",$_osname);
}
function GetBrowserId($_browser)
{
return CacheManager::GetDataTableIdFromValue(DATABASE_VISITOR_DATA_BROWSERS,"browser",$_browser);
}
function SaveTicket($_group,$_country,$_cmb=false,$_custom=true,$_url="",$changed=false)
{
$this->Load();
$isSpam = (!empty(Server::$Configuration->File["gl_sft"]) && Visitor::CreateSPAMFilter($this->UserId));
$group = Server::$Groups[$_group];
$browserLangDetect = true; //!((isset(Server::$Configuration->File["gl_dsbl"]) && !Server::$Configuration->File["gl_dsbl"]));
$lang = strtoupper((!empty($this->Language) && $browserLangDetect) ? $this->Language : Server::$Configuration->File["gl_default_language"]);
$plang = LocalizationManager::ReadParams();
if(!empty($plang))
$lang = strtoupper($plang);
$pdm = PredefinedMessage::GetByLanguage($group->PredefinedMessages,$lang);
if($pdm != null)
$lang = $pdm->LangISO;
$ticket = null;
$message = null;
$saveTicket = true;
if(!(isset(Server::$Configuration->File["gl_mmvt"]) && empty(Server::$Configuration->File["gl_mmvt"])))
{
$existingOpenTicket = Ticket::GetOpenByUserId($this->UserId,$this->FirstActive);
if($existingOpenTicket != null)
{
if($existingOpenTicket->Group == $_group)
{
$ticket = $existingOpenTicket;
$message = new TicketMessage(getId(32),true);
$ticket->Messages[] = $message;
$ticket->Language = $lang;
$ticket->SetLanguage($lang);
$saveTicket = false;
}
}
}
if($ticket == null)
{
$ticket = new Ticket(CacheManager::GetObjectId("ticket_id",DATABASE_TICKETS),$lang);
$message = $ticket->Messages[0];
$message->Id = $ticket->Id;
}
$message->IP = Communication::GetIP();
$email = $group->GetServerInput(Server::$Inputs[112],false,"",$changed);
Server::InitDataBlock(array("FILTERS"));
if(Server::$Filters->MatchEmail($email,""))
{
$this->AddFunctionCall("lz_chat_mail_callback(true);",false);
return false;
}
if(!isTicketFlood() && !$isSpam && !(defined("FILTER_ALLOW_TICKETS") && !FILTER_ALLOW_TICKETS))
{
Chat::SetTicketId("",$this->UserId,$ticket->Id);
Server::InitDataBlock(array("INPUTS"));
$ticket->SenderUserId = $message->SenderUserId = $this->UserId;
$ticket->Group = $_group;
$ticket->Channel = ($_cmb) ? 2 : 0;
$message->Fullname = $this->Browsers[0]->Fullname = $group->GetServerInput(Server::$Inputs[111],false,"",$changed);
$message->Email = $this->Browsers[0]->Email = $email;
$message->Company = $this->Browsers[0]->Company = $group->GetServerInput(Server::$Inputs[113],false,"",$changed);
$message->Phone = $this->Browsers[0]->Phone = $group->GetServerInput(Server::$Inputs[116],false,"",$changed);
$message->Text = $group->GetServerInput(Server::$Inputs[114],false,"",$changed);
$message->CallMeBack = $_cmb;
$message->Country = $_country;
$message->EmailId = getId(32);
$message->ChannelId = getId(32);
$message->Edited = $message->Created = time();
$message->AttachTemporaryFiles($this->UserId);
if(empty($_url))
$_url = Visitor::GetLastURLFromVisitor($this->UserId);
$message->Subject = $_url;
$this->Browsers[0]->DesiredChatGroup = $ticket->Group;
$this->Browsers[0]->SetCookieGroup();
if($_custom)
{
foreach(Server::$Inputs as $index => $input)
{
if($input->Active && $input->Custom)
{
$value = $group->GetServerInput($input,false,"",$changed);
if($input->Type != "File" && (!empty($value)||$value==="0"))
{
$message->Customs[$index] = $value;
$this->Browsers[0]->Customs[$index] = $value;
}
}
}
$ud = new UserData($message->Fullname,$message->Email,$message->Company,$message->Phone,$message->Customs);
$ud->Save();
$ud->SaveToCookie();
}
if(Server::$Configuration->File["gl_adct"] == 1 || !(!empty(Server::$Configuration->File["gl_rm_om"]) && Server::$Configuration->File["gl_rm_om_time"] == 0))
{
if($saveTicket)
{
$ticket->Save();
$ticket->AutoAssignEditor();
}
else
{
$message->Save($ticket->Id);
}
$ticket->SetLastUpdate(time());
}
$this->AddFunctionCall("lz_chat_mail_callback(true);",false);
if(!empty($_POST[POST_EXTERN_REQUESTED_INTERNID]) && !empty(Server::$Operators[Operator::GetSystemId(Encoding::Base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID]))]))
{
$TicketEditor = new TicketEditor($ticket->Id);
$TicketEditor->Editor = Operator::GetSystemId(Encoding::Base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID]));
$TicketEditor->Status = 0;
$TicketEditor->Save();
}
if(!empty(Server::$Configuration->File["gl_mpm"]))
foreach(Server::$Operators as $operator)
if($operator->IsInPushMessageState())
if($operator->HasAccessToTicket($ticket))
$operator->AddPushMessage($ticket->Id, $this->SystemId, $message->Fullname, 2, $message->Text);
return $ticket;
}
else
$this->AddFunctionCall("lz_chat_mail_callback(false);",false);
return false;
}
function AddFunctionCall($_call,$_overwrite=false,$_prepend=false)
{
$spacer = "";//\r\n\r\n";
if(empty($this->Response))
$this->Response = "";
if($_prepend)
$this->Response = $spacer . $_call . $spacer . $this->Response;
else if($_overwrite)
$this->Response = $spacer . $_call;
else
$this->Response .= $spacer . $_call;
}
function AddBrowser($_browser)
{
for($i=0;$i<count($this->Browsers);$i++)
{
if($this->Browsers[$i]->BrowserId == $_browser->BrowserId)
{
$this->Browsers[$i] = $_browser;
return;
}
}
$this->Browsers[$i] = $_browser;
}
function GetBrowser($_bid)
{
for($i=0;$i<count($this->Browsers);$i++)
{
if($this->Browsers[$i]->BrowserId == $_bid)
{
return $this->Browsers[$i];
}
}
return null;
}
function IsActivity($_browser,$_noBotChats=false,$_fromDatabase=true)
{
if($this->IsInChat($_noBotChats,null,$_fromDatabase))
return true;
if($_browser != null && $_browser->IsActivity())
return true;
else if($_browser == null)
foreach($this->Browsers as $browser)
if($browser->IsActivity())
return true;
return false;
}
function IsInChat($_noBotChats=false,$_browser=null,$_fromDatabase=false)
{
if(!$_fromDatabase)
{
foreach($this->Browsers as $browser)
{
if($browser->Type == BROWSER_TYPE_CHAT && $browser->LastActive > (time()-Server::$Configuration->File["timeout_chats"]) && (!empty($browser->ChatId) || $browser->Waiting) && !$browser->Declined)
{
if(!$_noBotChats || (!empty($browser->OperatorId) && !Server::$Operators[$browser->OperatorId]->IsBot) || $browser->Waiting)
if(!(!empty($_browser) && $_browser->BrowserId == $browser->BrowserId) || Str::EndsWith($browser->BrowserId,"_OVL"))
{
return true;
}
}
if(is_array(Server::$Chats))
foreach(Server::$Chats as $chat)
{
if($chat->UserId == $this->UserId && $chat->LastActive > (time()-Server::$Configuration->File["timeout_track"]) && $chat->LastActive > (time()-Server::$Configuration->File["timeout_chats"]) && !$chat->Closed)
return true;
}
}
}
else
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` WHERE `visitor_id`='" . DBManager::RealEscape($this->UserId) . "' AND `last_active` > " . (time() - Server::$Configuration->File["timeout_chats"]) . " AND (`status` > 0 OR `waiting`=1) AND `internal_declined`=0 AND `exit`=0;");
while($row = DBManager::FetchArray($result))
{
if(!$_noBotChats || (!empty(Server::$Operators[$row["request_operator"]]) && !Server::$Operators[$row["request_operator"]]->IsBot) || !empty($row["waiting"]))
if(!(!empty($_browser) && $_browser->BrowserId == $row["browser_id"]) || Str::EndsWith($row["browser_id"],"_OVL"))
return true;
}
}
return false;
}
function GetLastChatOperator($_noBotChats=false)
{
$result = DBManager::Execute(true, "SELECT `chat_id`,`internal_id` FROM `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` WHERE `external_id` = '" . DBManager::RealEscape($this->UserId) . "';");
while($row = DBManager::FetchArray($result))
if(!$_noBotChats || (!empty(Server::$Operators[$row["internal_id"]]) && !Server::$Operators[$row["internal_id"]]->IsBot))
return $row["internal_id"];
return "";
}
function WasInChat($_checkArchive=true)
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` WHERE `visitor_id`='" . DBManager::RealEscape($this->UserId) . "' AND `chat_id`>0;");
if($row = DBManager::FetchArray($result))
{
return true;
}
if($_checkArchive)
{
$lco = $this->GetLastChatOperator(false);
if(!empty($lco))
return true;
}
return false;
}
function GetChatRequestResponses()
{
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_CHAT_REQUESTS . "` WHERE `receiver_user_id`='" . DBManager::RealEscape($this->UserId) . "' ORDER BY `closed` ASC,`created` DESC;"))
{
while($row = DBManager::FetchArray($result))
{
if(!empty($row["declined"]))
$this->HasDeclinedChatRequest = true;
if(!empty($row["accepted"]))
$this->HasAcceptedChatRequest = true;
}
}
}
function LoadChatRequests($_timeout=false)
{
if(!is_array($this->ChatRequests))
{
$this->ChatRequests = array();
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_CHAT_REQUESTS . "` WHERE `receiver_user_id`='" . DBManager::RealEscape($this->UserId) . "' ORDER BY `created` DESC;"))
while($row = DBManager::FetchArray($result))
{
if(!empty($row["declined"]))
$this->HasDeclinedChatRequest = true;
if(!empty($row["accepted"]))
$this->HasAcceptedChatRequest = true;
$request = new ChatRequest($row);
$found = false;
foreach($this->Browsers as $browser)
if($browser->BrowserId == $row["receiver_browser_id"])
{
if($browser->ChatRequests == null)
$browser->ChatRequests = array();
$browser->ChatRequests[] = $request;
$found=true;
}
if($_timeout && !$found && empty($this->Canceled) && !$request->Closed)
$request->Cancel("Timeout","1");
$this->ChatRequests[] = $request;
}
}
}
function GetInputData($_inputIndex,$_chat=true)
{
$data = array(111=>$this->VisitorData->Fullname,112=>$this->VisitorData->Email,113=>$this->VisitorData->Company,114=>$this->VisitorData->Text,116=>$this->VisitorData->Phone);
if(isset($data[$_inputIndex]))
$value = $data[$_inputIndex];
else if(isset($this->VisitorData->Customs[$_inputIndex]))
$value = $this->VisitorData->Customs[$_inputIndex];
else
return "";
if(isset(Server::$Operators[CALLER_SYSTEM_ID]))
{
$lvl = Server::$Operators[CALLER_SYSTEM_ID]->GetInputMaskLevel($_inputIndex,$_chat);
if($lvl > 0)
return OperatorRequest::MaskData($value,$lvl);
}
return $value;
}
function TextReplace($_text)
{
Server::InitDataBlock(array("COUNTRIES"));
$_text = str_replace("%external_ip%",$this->IP,$_text);
$_text = str_replace("%location_city%",CacheManager::GetDataTableValueFromId(DATABASE_VISITOR_DATA_CITIES,"city",$this->GeoCity,false,true),$_text);
$_text = str_replace("%location_country_iso%",$this->GeoCountryISO2,$_text);
$_text = str_replace("%location_country%",@Server::$Countries[$this->GeoCountryISO2],$_text);
$_text = str_replace("%location_region%",CacheManager::GetDataTableValueFromId(DATABASE_VISITOR_DATA_REGIONS,"region",$this->GeoRegion,false,true),$_text);
$_text = str_replace(array("%external_name%","%USERNAME%"),$this->VisitorData->Fullname,$_text);
$nameparts = explode(" ",$this->VisitorData->Fullname);
if(count($nameparts)>2)
{
$_text = str_replace(array("%external_firstname%"),trim($nameparts[0]),$_text);
$nameparts[0] = "";
$_text = str_replace(array("%external_lastname%"),trim(implode(" ",$nameparts)),$_text);
}
else if(count($nameparts)==2)
{
$_text = str_replace(array("%external_firstname%"),trim($nameparts[0]),$_text);
$_text = str_replace(array("%external_lastname%"),trim($nameparts[1]),$_text);
}
else if(count($nameparts)==1)
{
$_text = str_replace(array("%external_firstname%","%USERNAME%"),trim($nameparts[0]),$_text);
$_text = str_replace(array("%external_lastname%","%USERNAME%"),"",$_text);
}
else
{
$_text = str_replace(array("%external_firstname%","%USERNAME%"),"",$_text);
$_text = str_replace(array("%external_lastname%","%USERNAME%"),"",$_text);
}
$_text = str_replace(array("%external_email%","%USEREMAIL%"),$this->VisitorData->Email,$_text);
$_text = str_replace(array("%external_company%","%USERCOMPANY%"),$this->VisitorData->Company,$_text);
$_text = str_replace("%external_phone%",$this->VisitorData->Phone,$_text);
//$_text = str_replace(array("%question%","%USERQUESTION%","%mailtext%"),$this->VisitorData->Text,$_text);
foreach(Server::$Inputs as $index => $input)
if($input->Active && $input->Custom)
{
if($input->Type == "CheckBox")
$_text = str_replace("%custom".($index)."%",((!empty($this->VisitorData->Customs[$index])) ? LocalizationManager::$TranslationStrings["client_yes"] : LocalizationManager::$TranslationStrings["client_no"]),$_text);
else if(!empty($this->VisitorData->Customs[$index]))
$_text = str_replace("%custom".($index)."%",$input->GetClientValue($this->VisitorData->Customs[$index]),$_text);
else
$_text = str_replace("%custom".($index)."%","",$_text);
}
else
$_text = str_replace("%custom".($index)."%","",$_text);
return $_text;
}
function ReloadGroups($_overlay=false,$_preSelect=true)
{
Server::InitDataBlock(array("INTERNAL","FILTERS"));
$grParam = UserGroup::ReadParams();
$opParam = Operator::ReadParams();
if(!empty($this->Browsers[0]->GroupId) && Visitor::$IsActiveOverlayChat)
$this->Browsers[0]->DesiredChatGroup = $this->Browsers[0]->GroupId;
else if(!empty($grParam) && empty($this->Browsers[0]->DesiredChatGroup))
$this->Browsers[0]->DesiredChatGroup = $grParam;
if(!empty($opParam))
$this->Browsers[0]->SetDesiredChatPartner(Operator::GetSystemId($opParam));
$groupbuilder = new GroupBuilder($this->Browsers[0]->DesiredChatGroup,$this->Browsers[0]->DesiredChatPartner);
$groupbuilder->Generate($this,true);
if(in_array($this->Browsers[0]->DesiredChatGroup,$groupbuilder->GroupValues["groups_hidden"]))
$this->Browsers[0]->DesiredChatGroup = $grParam;
if(!empty($opParam))
$this->Browsers[0]->SetDesiredChatPartner(Operator::GetSystemId($opParam));
$_preSelect = ($_preSelect) ? Encoding::Base64UrlEncode($this->Browsers[0]->DesiredChatGroup) : "";
$this->AddFunctionCall("OverlayChatWidgetV2.SetGroups(\"" . $groupbuilder->Result . "\",'". $_preSelect ."');",false,$_overlay);
}
function LoadVisitorData()
{
$result = DBManager::Execute(true, "SELECT *,`t2`.`id` AS `id` FROM `" . DB_PREFIX . DATABASE_VISITORS . "` AS `t1` INNER JOIN `" . DB_PREFIX . DATABASE_USER_DATA . "` AS `t2` ON `t1`.`data_id`=`t2`.`id` WHERE `t1`.`id`='" . DBManager::RealEscape($this->UserId) . "';");
if($result)
if($row = DBManager::FetchArray($result))
{
$vd = new UserData();
$vd->SetDetails($row);
$this->VisitorData = $vd;
return !$vd->IsEmpty();
}
return false;
}
function ApplyVisitorData()
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITORS . "` SET `data_id`='" . DBManager::RealEscape($this->VisitorData->Save()) . "' WHERE `id`='" . DBManager::RealEscape($this->UserId) . "';");
if(DBManager::GetAffectedRowCount()>0)
$this->ForceUpdate();
}
function ToggleScreenSharing($_browserId)
{
DBManager::Execute(true, $d = "UPDATE `" . DB_PREFIX . DATABASE_VISITORS . "` SET `ss_stream`='" . DBManager::RealEscape($_browserId) . "' WHERE `id`='" . DBManager::RealEscape($this->UserId) . "' ORDER BY `entrance` DESC LIMIT 1;");
}
static function CreateSPAMFilter($_userId,$_base64=true)
{
if(!empty(Server::$Configuration->File["gl_sfa"]))
{
$filterkeys = array(0=>Server::$Configuration->File["gl_sfv"]);
if(strpos(Server::$Configuration->File["gl_sfv"],",") !== -1)
$filterkeys = explode(",",Server::$Configuration->File["gl_sfv"]);
foreach($filterkeys as $fvalue)
{
$fvalue = trim($fvalue);
foreach($_GET as $gvalue)
{
$ivalue = ($_base64) ? Encoding::Base64UrlDecode($gvalue) : $gvalue;
if(Is::WildcardMatch($fvalue,$ivalue,true))
{
Filter::Create(Communication::GetIP(),$_userId,"AUTO SPAM Filter: " . $fvalue);
return true;
}
}
foreach($_POST as $pvalue)
{
$ivalue = ($_base64) ? Encoding::Base64UrlDecode($pvalue) : $pvalue;
if(Is::WildcardMatch($fvalue,$ivalue,true))
{
Filter::Create(Communication::GetIP(),$_userId,"AUTO SPAM Filter: " . $fvalue);
return true;
}
}
}
}
return false;
}
static function IDValidate($_id="")
{
if(empty($_id))
return getId(USER_ID_LENGTH);
else if(strlen($_id) != USER_ID_LENGTH)
return getId(USER_ID_LENGTH);
else if(function_exists("ctype_alnum") && !ctype_alnum($_id))
return getId(USER_ID_LENGTH);
return $_id;
}
static function GetLastURLFromVisitor($_visitorId)
{
$result = DBManager::Execute(true, "SELECT `untouched` FROM `" . DB_PREFIX . DATABASE_VISITOR_BROWSERS . "` AS `t1` INNER JOIN `" . DB_PREFIX . DATABASE_VISITOR_BROWSER_URLS . "` AS `t2` ON `t1`.`id`=`t2`.`browser_id` WHERE `untouched` NOT LIKE '%/chat.php%' AND `t1`.`visitor_id`='" . DBManager::RealEscape($_visitorId) . "' ORDER BY `t2`.`entrance` DESC LIMIT 1;");
while($row = DBManager::FetchArray($result))
return $row["untouched"];
return "";
}
static function Build($_fullList=false,$_sqlwhere="",$_limit="",$_created=0)
{
if(DBManager::$Connected)
{
Server::InitDataBlock(array("COUNTRIES"));
Server::$Visitors = $tvisitors = $tbrowsers = array();
if(!$_fullList)
$_sqlwhere = " WHERE `closed`=0";
$result = DBManager::Execute(true, "SELECT *,`t1`.`id` AS `id` FROM `" . DB_PREFIX . DATABASE_VISITORS . "` AS `t1` INNER JOIN `" . DB_PREFIX . DATABASE_VISITOR_DATA_CITIES . "` AS `t3` ON `t1`.`city`=`t3`.`id` INNER JOIN `" . DB_PREFIX . DATABASE_VISITOR_DATA_REGIONS . "` AS `t4` ON `t1`.`region`=`t4`.`id` INNER JOIN `" . DB_PREFIX . DATABASE_VISITOR_DATA_ISPS . "` AS `t5` ON `t1`.`isp`=`t5`.`id` INNER JOIN `" . DB_PREFIX . DATABASE_VISITOR_DATA_SYSTEMS . "` AS `t6` ON `t1`.`system`=`t6`.`id` INNER JOIN `" . DB_PREFIX . DATABASE_VISITOR_DATA_RESOLUTIONS . "` AS `t8` ON `t1`.`resolution`=`t8`.`id` INNER JOIN `" . DB_PREFIX . DATABASE_USER_DATA . "` AS `t9` ON `t1`.`data_id`=`t9`.`id`" . $_sqlwhere . " ORDER BY `entrance` ASC" . $_limit . ";");
if(!$result)
return 0;
while($row = DBManager::FetchArray($result))
{
$fa = $row["entrance"];
if(isset($tvisitors[$row["id"]]))
$fa = min($tvisitors[$row["id"]]->FirstActive,$fa);
if(!empty(Server::$Countries[$row["country"]]))
$row["countryname"] = Server::$Countries[$row["country"]];
if(!isset($vcount[$row["id"]]))
$vcount[$row["id"]]=0;
$vcount[$row["id"]]++;
$row["dcount"] = $vcount[$row["id"]];
$visitor = new Visitor($row["id"]);
$visitor->Load($row);
$visitor->FirstActive = $fa;
$tvisitors[$row["id"]] = $visitor;
$tvisitors[$row["id"]]->FirstActive = min($tvisitors[$row["id"]]->FirstActive,$row["entrance"]);
}
$minEntrance = time();
if($_fullList)
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_BROWSERS . "` WHERE `created` > " . intval($_created) . " ORDER BY `created` ASC;");
else
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_BROWSERS . "` WHERE `last_active` > " . intval(time() - @Server::$Configuration->File["timeout_track"]) . " ORDER BY `created` ASC;");
if($result)
while($row = DBManager::FetchArray($result))
{
if(isset($tvisitors[$row["visitor_id"]]) && ($tvisitors[$row["visitor_id"]]->VisitId == $row["visit_id"] || $_fullList))
{
$browser = $tvisitors[$row["visitor_id"]]->CreateBrowser($row,false,false);
$tbrowsers[$browser->BrowserId] = $browser;
$minEntrance = min($minEntrance,$row["created"]);
}
}
if($_fullList)
{
if($result = DBManager::Execute(true, "SELECT `" . DB_PREFIX . DATABASE_VISITOR_BROWSER_URLS . "_sorted`.`browser_id`,`" . DB_PREFIX . DATABASE_VISITOR_BROWSER_URLS . "_sorted`.`title` as `url_title`,`treftitle`.`title` as `ref_title`,`turldom`.`domain` as `url_dom`,`turlpath`.`path` as `url_path`,`trefdom`.`domain` as `ref_dom`,`trefpath`.`path` as `ref_path`,`entrance`,`params`,`untouched`,`ref_untouched` FROM (SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_BROWSER_URLS . "` ORDER BY `entrance` ASC) AS `" . DB_PREFIX . DATABASE_VISITOR_BROWSER_URLS . "_sorted` INNER JOIN `" . DB_PREFIX . DATABASE_VISITOR_DATA_PAGES . "` AS `turl` ON `" . DB_PREFIX . DATABASE_VISITOR_BROWSER_URLS . "_sorted`.`url`=`turl`.`id` INNER JOIN `" . DB_PREFIX . DATABASE_VISITOR_DATA_PAGES . "` AS `tref` ON `" . DB_PREFIX . DATABASE_VISITOR_BROWSER_URLS . "_sorted`.`referrer`=`tref`.`id` INNER JOIN `" . DB_PREFIX . DATABASE_VISITOR_DATA_DOMAINS . "` AS `trefdom` ON `tref`.`domain`=`trefdom`.`id` INNER JOIN `" . DB_PREFIX . DATABASE_VISITOR_DATA_DOMAINS . "` AS `turldom` ON `turl`.`domain`=`turldom`.`id` INNER JOIN `" . DB_PREFIX . DATABASE_VISITOR_DATA_PATHS . "` AS `trefpath` ON `tref`.`path`=`trefpath`.`id` INNER JOIN `" . DB_PREFIX . DATABASE_VISITOR_DATA_PATHS . "` AS `turlpath` ON `turl`.`path`=`turlpath`.`id` INNER JOIN `" . DB_PREFIX . DATABASE_VISITOR_DATA_TITLES . "` AS `treftitle` ON `tref`.`title`=`treftitle`.`id`;"))
while($row = DBManager::FetchArray($result))
if(isset($tbrowsers[$row["browser_id"]]))
$tbrowsers[$row["browser_id"]]->History[] = new HistoryURL($row);
}
else
{
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_BROWSER_URLS . "` WHERE `entrance` >= " . intval($minEntrance) . " ORDER BY `entrance` ASC;"))
while($row = DBManager::FetchArray($result))
if(isset($tbrowsers[$row["browser_id"]]))
$tbrowsers[$row["browser_id"]]->History[] = new HistoryURL($row,true);
}
foreach($tbrowsers as $i => $browser)
{
$tbrowsers[$i]->SetFirstCall(count($browser->History)==0);
if(isset($tvisitors[$browser->UserId]))
{
if($_fullList && count($browser->History)==0)
continue;
$tvisitors[$browser->UserId]->Browsers[count($tvisitors[$browser->UserId]->Browsers)] = $browser;
}
}
foreach($tvisitors as $vid => $visitor)
if(count($visitor->Browsers)>0)
Server::$Visitors[$vid] = $visitor;
return count($tvisitors);
}
return 0;
}
static function GetNoName($_basename)
{
$mod = 111;
for ($i = 0; $i < strlen($_basename); $i++)
{
$digit = substr($_basename,$i,1);
if(is_numeric($digit))
{
$mod = ($mod + ($mod * (16 + $digit)) % 1000);
if ($mod % 10 == 0)
$mod += 1;
}
}
return substr($mod,strlen($mod)-4,4);
}
static function CloseAllOverlays($_visitorId)
{
}
}
class VisitorBrowser
{
public $DesiredChatGroup;
public $DesiredChatPartner;
public $BrowserId;
public $History;
public $ChatRequests = array();
public $OverlayBox;
public $Alert;
public $Type = BROWSER_TYPE_BROWSER;
public $Query;
public $Code = "";
public $VisitId;
public $FirstActive;
public $LastActive;
public $Overlay;
public $OverlayContainer;
public $UpdateParams = array();
public $Created;
public $Closed;
private $FirstCall = true;
function __construct($_browserid,$_userid,$_history=true)
{
$this->BrowserId = $_browserid;
$this->UserId = $_userid;
$this->SystemId = $this->UserId . "~" . $this->BrowserId;
if($_history)
{
$this->FirstCall = $this->LoadHistory();
}
}
function GetFirstCall()
{
return $this->FirstCall;
}
function SetFirstCall($_value)
{
$this->FirstCall = $_value;
}
function LoadHistory()
{
$firstCall = true;
$this->History = array();
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_BROWSER_URLS . "` WHERE `" . DB_PREFIX . DATABASE_VISITOR_BROWSER_URLS . "`.`browser_id`='" . DBManager::RealEscape($this->BrowserId) . "' ORDER BY `" . DB_PREFIX . DATABASE_VISITOR_BROWSER_URLS . "`.`entrance` ASC;"))
while($row = DBManager::FetchArray($result))
{
$hu = new HistoryURL($row, true);
$this->History[] = $hu;
/*
if($row["closed"]==0)*/
$firstCall = false;
}
return $firstCall;
}
function SetQuery($_referrer,$issearchengine=false,$parammatch=false,$encoding="")
{
$parts = parse_url(strtolower($_referrer));
$uparts = explode("&",@$parts["query"]);
foreach(HistoryUrl::$SearchEngines as $sparam => $engines)
foreach($uparts as $param)
{
$kv = explode("=",$param);
$parammatch = ($kv[0] == $sparam && !empty($kv[1]));
foreach($engines as $engine)
{
if(isset($parts["host"]) && Is::WildcardMatch($engine,$parts["host"]))
$issearchengine = true;
if($issearchengine && $parammatch)
{
if(empty($encoding))
foreach(HistoryUrl::$SearchEngineEncodings as $enc => $eengines)
foreach($eengines as $eengine)
if($eengine==$engine)
$encoding = $enc;
$this->Query = (empty($encoding)) ? urldecode(trim($kv[1])) : html_entity_decode(@iconv($encoding,"UTF-8",urldecode(trim($kv[1]))), ENT_QUOTES, 'UTF-8');
if(!empty($this->Query) && Is::Null(Cookie::Get("sp")))
Cookie::Set("sp",$this->Query);
$this->UpdateParams["query"] = $this->GetQueryId($this->Query,$_referrer);
DBManager::Execute(true, $d = "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_BROWSERS . "` SET `query`='" . DBManager::RealEscape($this->UpdateParams["query"]) . "' WHERE `id`='" . DBManager::RealEscape($this->BrowserId) . "' LIMIT 1;");
return true;
}
}
}
return $issearchengine;
}
function GetQueryId($_query,$_referrer,$_maxlength=255,$_self=false)
{
if(empty($_query))
$_query = "";
if(!$_self && $_maxlength != null && strlen($_query) > $_maxlength)
$_query = substr($_query,0,$_maxlength);
$result = DBManager::Execute(false, "INSERT INTO `" . DB_PREFIX . DATABASE_VISITOR_DATA_QUERIES . "` (`id`, `query`) VALUES (NULL, '" . DBManager::RealEscape($_query) . "');");
if(!$_self && !empty($_query) && !$result && !Is::Null(DBManager::GetErrorCode()) && DBManager::GetErrorCode() != 1062)
$this->GetQueryId(utf8_encode(urldecode($_query)),$_referrer,$_maxlength,true);
$row = DBManager::FetchArray(DBManager::Execute(true, "SELECT `id` FROM `" . DB_PREFIX . DATABASE_VISITOR_DATA_QUERIES . "` WHERE `query`='" . DBManager::RealEscape($_query) . "';"));
return $row["id"];
}
function Load()
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_BROWSERS . "` WHERE `id`='" . DBManager::RealEscape($this->BrowserId) . "';");
if(DBManager::GetRowCount($result) >= 1)
$this->SetValues(DBManager::FetchArray($result),true);
}
function Save()
{
if($this->Type==1 || strpos($this->BrowserId,'_OVL') !== false)
return false;
if($this->FirstCall && $res = DBManager::Execute(true, "INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_VISITOR_BROWSERS . "` (`id`, `visitor_id`, `visit_id`, `created`, `last_active`, `is_chat`,`pre_message`,`overlay`,`overlay_container`) VALUES ('" . DBManager::RealEscape($this->BrowserId) . "','" . DBManager::RealEscape($this->UserId) . "','" . DBManager::RealEscape($this->VisitId) . "','" . DBManager::RealEscape(time()) . "','" . DBManager::RealEscape(time()) . "','" . DBManager::RealEscape($this->Type) . "',''," . ($this->Overlay ? 1 : 0) . "," . ($this->OverlayContainer ? 1 : 0) . ");"))
{
$rowsInserted = DBManager::GetAffectedRowCount();
if($rowsInserted == 0)
{
//Logging::ErrorLog("Can't save browser: " . $this->BrowserId . " / " . $this->UserId . " / " . @$_GET["ue"]);
return false;
}
}
else if(!$this->FirstCall)
{
$fields = "";
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_BROWSERS . "` SET `last_active`=" . time() . $fields . " WHERE `closed`=0 AND `id`='" . DBManager::RealEscape($this->BrowserId) . "' AND `visitor_id`='" . DBManager::RealEscape($this->UserId) . "' LIMIT 1;");
if(DBManager::GetAffectedRowCount()==0)
{
$this->Load();
if($this->Closed>0)
{
//Logging::ErrorLog("Browser is closed 27: " . $this->BrowserId . " / " . $this->UserId . " / " . @$_GET["ue"]);
return false;
}
}
}
return true;
}
function Destroy()
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_BROWSERS . "` SET `last_active`=`last_active`-" . DBManager::RealEscape(Server::$Configuration->File["timeout_track"]) . " WHERE `id`='" . DBManager::RealEscape($this->BrowserId) . "' LIMIT 1;");
}
function Close()
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_BROWSERS . "` SET `closed`=" . time() . " WHERE `id`='" . DBManager::RealEscape($this->BrowserId) . "' LIMIT 1;");
}
function IsActivity()
{
if(count($this->History)==0)
$this->LoadHistory();
if(count($this->History) > 0 && $this->History[count($this->History)-1]->Entrance >= (time()-((Server::$Configuration->File["gl_inti"]*60))))
return true;
return false;
}
function TextReplace($_text)
{
$_text = str_replace("%searchstring%",$this->Query,$_text);
if(count($this->History) > 0)
{
$_text = str_replace("%page_title%",$this->History[count($this->History)-1]->Url->PageTitle,$_text);
$_text = str_replace("%url%",$this->History[count($this->History)-1]->Url->GetAbsoluteUrl(),$_text);
}
return $_text;
}
function SetValues($_row)
{
$this->BrowserId = $_row["id"];
$this->VisitId = $_row["visit_id"];
$this->Created = $_row["created"];
$this->LastActive = $_row["last_active"];
$this->Closed = $_row["closed"];
}
function GetXMLV2($_visitorId)
{
return "<b v=\"".base64_encode($_visitorId)."\" vi=\"".base64_encode($this->VisitId)."\" id=\"".base64_encode($this->BrowserId)."\" c=\"".base64_encode($this->Closed)."\" e=\"".base64_encode($this->Created)."\" l=\"".base64_encode($this->LastActive)."\" />";
}
function ReplaceLoginDetails($_user,$_reset=false,$_fileUploads=false,$values="",$keys="",$comma="",$files="")
{
Server::InitDataBlock(array("INPUTS"));
foreach(Server::$Inputs as $index => $input)
{
$data = $input->GetValue($_user);
$data = (!empty($data)) ? $data : $input->GetServerInput();
//if($index == 114)
// $data = "";
$values .= $comma . $input->GetJavascript($data);
$keys .= $comma . "'".$index."'";
if($_fileUploads)
{
$iffiles = "";
$ifcomma = "";
if($input->Type == "File" && $input->Active)
{
$tfiles = KnowledgeBase::GetTemporaryTicketFiles($_user->UserId,$index);
foreach($tfiles as $tfile)
{
$iffiles .= $ifcomma . "['" . md5($tfile["id"]) . "','" . base64_encode($tfile["title"]) . "']";
$ifcomma = ",";
}
}
$files .= $comma . "[".$iffiles."]";
}
$comma = ",";
}
if($_reset)
$_user->AddFunctionCall("LiveZillaData.InputFieldValues=null;LiveZillaData.InputFieldIndices=null;",false);
$_user->AddFunctionCall("if(LiveZillaData.InputFieldIndices==null)LiveZillaData.InputFieldIndices = [".$keys."];",false);
$_user->AddFunctionCall("if(LiveZillaData.InputFieldValues==null)LiveZillaData.InputFieldValues = [".$values."];",false);
if($_fileUploads && !empty($files))
$_user->AddFunctionCall("LiveZillaData.InputFieldFiles = [".$files."];",false);
return $_user;
}
static function FromCache($_uid,$_bid)
{
$browser = new VisitorBrowser($_bid,$_uid,true);
return $browser;
}
}
class VisitorChat extends VisitorBrowser
{
public $Waiting;
public $Chat;
public $Type = BROWSER_TYPE_CHAT;
public $ConnectingMessageDisplayed = null;
public $Members;
public $TranscriptEmail;
public $ChatId;
public $ResponseTime;
public $ArchiveCreated = 0;
public $Activated;
public $Closed;
public $GroupId;
public $Declined = 0;
public $InternalActivation;
public $ExternalClosed;
public $InternalClosed;
public $OperatorId;
public $LastActive = 0;
public $Priority = 2;
public $AllocatedTime = 0;
public $ChatTicketId = "";
public $CallMeBack = false;
public $InitChatWith;
public $TranslationSettings;
public $FirstCall = true;
public $Typing;
public $Status;
public $HistoryCounts;
public $GroupChat;
public $Subject;
public $Exit;
public static $DynamicGroup;
public static $Router;
function __construct()
{
$loadParentHistory=true;
if(func_num_args() == 2)
{
$this->UserId = func_get_arg(0);
$this->BrowserId = func_get_arg(1);
$this->FirstCall = true;
}
else if(func_num_args() == 3)
{
$this->UserId = func_get_arg(0);
$this->BrowserId = func_get_arg(1);
$this->FirstCall = false;
$loadParentHistory = false;
}
else if(func_num_args() == 4)
{
$this->UserId = func_get_arg(0);
$this->BrowserId = func_get_arg(1);
$this->DesiredChatGroup = func_get_arg(2);
$this->SetDesiredChatPartner(func_get_arg(3));
$this->FirstCall = true;
}
else if(func_num_args() == 1)
{
$this->SetValues(func_get_arg(0));
}
parent::__construct($this->BrowserId,$this->UserId,$loadParentHistory);
}
function GetChatXML($_visitorId)
{
$atts = array();
$atts["v"] = $_visitorId;
$atts["a"] = $this->AllocatedTime;
$atts["i"] = $this->ChatId;
$atts["f"] = $this->FirstActive;
$atts["l"] = $this->LastActive;
$atts["p"] = $this->Priority;
$atts["s"] = $this->Subject;
$atts["b"] = $this->BrowserId;
$atts["t"] = $this->Typing;
$atts["e"] = $this->Exit;
$atts["c"] = $this->Closed;
$atts["w"] = $this->Waiting;
$atts["tid"] = $this->ChatTicketId;
$atts["dcg"] = $this->DesiredChatGroup;
$atts["dcp"] = $this->DesiredChatPartner;
$atts["cmb"] = $this->CallMeBack;
$atts["ai"] = $this->InternalActivation;
$atts["ae"] = true;
$atts["ce"] = $this->ExternalClosed;
$atts["ci"] = $this->InternalClosed;
$atts["di"] = $this->Declined;
$innerXML = "";
$this->LoadMembers();
if(is_array($this->Members))
foreach($this->Members as $member)
$innerXML .= $member->GetXML();
return To::XMLTag("c",$innerXML,$atts);
}
function SetTranslation($_value)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` SET `translation`='" . DBManager::RealEscape($_value) . "' WHERE `chat_id`='" . DBManager::RealEscape($this->ChatId) . "' LIMIT 1;");
}
function SetCookieGroup()
{
if(!empty($this->DesiredChatGroup))
Cookie::Set("login_group",$this->DesiredChatGroup);
}
function SetCallMeBackStatus($_cmb)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` SET `call_me_back`=" . intval($_cmb) . " WHERE `chat_id`='" . DBManager::RealEscape($this->ChatId) . "' LIMIT 1;");
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` SET `call_me_back`=" . intval($_cmb) . " WHERE `chat_id`='" . DBManager::RealEscape($this->ChatId) . "' LIMIT 1;");
}
function Load()
{
$this->Status = CHAT_STATUS_OPEN;
$this->LastActive = time();
$this->Members = array();
$historyEntry = false;
$count = 0;
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` WHERE `visitor_id`='" . DBManager::RealEscape($this->UserId) . "' AND `browser_id`='" . DBManager::RealEscape($this->BrowserId) . "' ORDER BY `first_active` DESC LIMIT 2;");
if($result)
while($row = DBManager::FetchArray($result))
{
if(empty($row["external_close"]))
{
$this->FirstCall = !empty($row["exit"]);
$this->SetValues($row);
}
if($historyEntry && empty(Server::$Configuration->File["gl_save_op"]))
continue;
if(!empty($row["request_operator"]) && empty($this->DesiredChatPartner))
$this->SetDesiredChatPartner($row["request_operator"]);
if(!empty($row["request_group"]) && empty($this->DesiredChatGroup))
$this->DesiredChatGroup = $row["request_group"];
$historyEntry = true;
$count++;
}
$this->LoadMembers();
}
function LoadMembers()
{
if(empty($this->ChatId))
return;
Server::InitDataBlock(array("INTERNAL"));
$result = DBManager::Execute(true,"SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_CHAT_OPERATORS . "` WHERE `status`<9 AND `chat_id`='" . DBManager::RealEscape($this->ChatId) . "' ORDER BY `status` DESC, `dtime` DESC;");
while($row = DBManager::FetchArray($result))
if(isset(Server::$Operators[$row["user_id"]]))
{
$this->Members[$row["user_id"]] = new ChatMember($row["user_id"],$row["status"],!empty($row["declined"]),$row["jtime"],$row["ltime"]);
if($row["status"] < 2)
$this->OperatorId = $row["user_id"];
$this->Declined = $row["dtime"];
}
}
function GetHostOperator()
{
$fallback = "";
if(empty($this->Members))
$this->LoadMembers();
if(is_array($this->Members))
{
foreach($this->Members as $member)
if($member->Status == 0)
return $member->SystemId;
else if($member->Status == 1 && empty($fallback))
$fallback = $member->SystemId;
}
return $fallback;
}
function GetTotalWaitingTime(&$_startMarker,&$_endMarker)
{
if(!empty($this->Declined))
{
$_startMarker = 2;
$waitingTime = $this->Declined-$this->FirstActive;
}
else if($this->InternalActivation)
{
$_startMarker = 1;
$waitingTime = $this->AllocatedTime-$this->FirstActive;
}
else
{
$_startMarker = 0;
$waitingTime = $this->LastActive-$this->FirstActive;
}
if(($this->InternalActivation && $this->InternalClosed) || $this->Declined)
$_endMarker = 1;
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` WHERE `visitor_id`='" . DBManager::RealEscape($this->UserId) . "' AND `browser_id`='" . DBManager::RealEscape($this->BrowserId) . "' AND `visit_id`='" . DBManager::RealEscape($this->VisitId) . "' AND `archive_created`=2 AND `first_active`<" . intval($this->FirstActive) . ";");
while($row = DBManager::FetchArray($result))
$waitingTime += $row["last_active"]-$row["first_active"];
return max($waitingTime,0);
}
function GetTotalDuration()
{
return ($this->AllocatedTime>0 && $this->LastActive>$this->AllocatedTime) ? $this->LastActive-$this->AllocatedTime : max($this->LastActive-$this->FirstActive,10);
}
function SetValues($row)
{
$this->LastActive = $row["last_active"];
$this->AllocatedTime = $row["allocated"];
$this->Waiting = $row["waiting"];
$this->FirstActive = $row["first_active"];
$this->Subject = @$row["subject"];
if(empty(Server::$Configuration->File["gl_cmsp"]))
$this->Typing = (!empty($row["typing"]) && $row["last_active"] > (time()-30));
else
$this->Typing = $row["typing"];
$this->ChatId = $row["chat_id"];
$this->VisitId = $row["visit_id"];
$this->SetDesiredChatPartner($row["request_operator"]);
$this->DesiredChatGroup =
$this->GroupId = $row["request_group"];
$this->Priority = $row["priority"];
$this->ChatTicketId = $row["chat_ticket_id"];
$this->ArchiveCreated = $row["archive_created"];
$this->InternalActivation = !empty($row["internal_active"]);
$this->Declined = !empty($row["internal_declined"]);
$this->Closed = !empty($row["exit"]);
$this->Exit = $row["exit"];
$this->CallMeBack = $row["call_me_back"];
$this->ExternalClosed = !empty($row["external_close"]);
$this->FirstActive = $row["first_active"];
$this->InternalClosed = !empty($row["internal_closed"]);
$this->LastActive = $row["last_active"];
$this->InitChatWith = $row["init_chat_with"];
$this->UserId = $row["visitor_id"];
$this->BrowserId = $row["browser_id"];
$this->Status = $row["status"];
$this->HistoryCounts = $row["history"];
$this->GroupChat = $row["dgc"];
$this->Activated = (($this->InternalActivation) ? CHAT_STATUS_ACTIVE : CHAT_STATUS_OPEN);
$this->TranslationSettings = (!empty($row["translation"])) ? explode(",",$row["translation"]) : null;
}
function SetChatId()
{
if(isset($_POST[POST_EXTERN_CHAT_ID]) && $this->Status != CHAT_STATUS_OPEN)
{
$this->ChatId = Encoding::Base64UrlDecode($_POST[POST_EXTERN_CHAT_ID]);
}
else
{
$result = DBManager::Execute(true, "SELECT `chat_id` FROM `" . DB_PREFIX . DATABASE_INFO . "`");
$row = DBManager::FetchArray($result);
$cid = $row["chat_id"]+1;
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_INFO . "` SET `chat_id`='" . DBManager::RealEscape($cid) . "' WHERE `chat_id`='" . DBManager::RealEscape($row["chat_id"]) . "'");
if(DBManager::GetAffectedRowCount() == 0)
{
$this->ChatId = $this->SetChatId();
return $this->ChatId;
}
else
{
$this->ChatId = $cid;
}
}
$this->FirstActive = time();
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` SET `last_active`='" . DBManager::RealEscape(time()) . "',`first_active`='" . DBManager::RealEscape(time()) . "',`chat_id`='" . DBManager::RealEscape($this->ChatId) . "' WHERE `exit`=0 AND `visitor_id`='" . DBManager::RealEscape($this->UserId) . "' AND `browser_id`='" . DBManager::RealEscape($this->BrowserId) . "' ORDER BY `first_active` DESC LIMIT 1;");
if(DBManager::GetAffectedRowCount() == 0)
{
return false;
}
else
{
$this->SetTargetGroup($this->DesiredChatGroup);
}
return $this->ChatId;
}
function SetStatus($_status)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` SET `last_active`='" . DBManager::RealEscape(time()) . "',`status`='" . DBManager::RealEscape($_status) . "' WHERE `chat_id`='" . DBManager::RealEscape($this->ChatId) . "';");
}
function SetPublicGroup($_groupId)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` SET `dgc`='" . DBManager::RealEscape($_groupId) . "' WHERE `visitor_id`='" . DBManager::RealEscape($this->UserId) . "' AND `exit`=0 AND `browser_id`='" . DBManager::RealEscape($this->BrowserId) . "';");
}
function SetWaiting($_waiting)
{
$this->Waiting=$_waiting;
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` SET `waiting`='" . DBManager::RealEscape((($_waiting) ? 1 : 0)) . "' WHERE `chat_id`='" . DBManager::RealEscape($this->ChatId) . "';");
}
function UpdateArchive($_tcemail)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` SET `transcript_receiver`='" . DBManager::RealEscape($_tcemail) . "' WHERE `chat_id`='" . DBManager::RealEscape($this->ChatId) . "';");
}
function JoinChat($_internalUser,$_invisible=false,$_rePost=false)
{
if(!empty($this->ChatId))
{
DBManager::Execute(false, "INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_VISITOR_CHAT_OPERATORS . "` (`chat_id`,`user_id`,`jtime`,`status`,`alloc`) VALUES ('" . DBManager::RealEscape($this->ChatId) . "','" . DBManager::RealEscape($_internalUser) . "'," . (($_invisible) ? 0 : time()) . "," . (($_invisible) ? 2 : 1) . ",0);");
if(DBManager::GetAffectedRowCount() != 1)
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_CHAT_OPERATORS . "` WHERE `chat_id`='" . DBManager::RealEscape($this->ChatId) . "' AND `user_id`='" . DBManager::RealEscape($_internalUser) . "' LIMIT 1;");
if($row = DBManager::FetchArray($result))
{
$jtime = ($_invisible && ($row["status"] == 1 || $row["status"] == 0)) ? "`jtime`" : (($_invisible) ? 0 : time());
DBManager::Execute(false, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHAT_OPERATORS . "` SET `ltime`=" . (($_invisible) ? time() : 0) . ",`jtime`=" . $jtime . ",`dtime`=0,`declined`=0,`status`=" . (($_invisible) ? 2 : 1) . " WHERE `chat_id` = '" . DBManager::RealEscape($this->ChatId) . "' AND `user_id`='" . DBManager::RealEscape($_internalUser) . "' LIMIT 1;");
}
}
if($_rePost)
{
$this->RepostChatHistory(1,$this->ChatId,$_internalUser,0,0,"",$this->ChatId);
return;
}
}
}
function LeaveChat($_internalUser)
{
if(count($this->Members)>=2 && !empty($this->Members[$_internalUser]) && $this->Members[$_internalUser]->Status == 0)
foreach($this->Members as $sysid => $member)
if($member->Status == 1)
{
$this->SetHost($sysid);
break;
}
DBManager::Execute(false, "DELETE FROM `" . DB_PREFIX . DATABASE_VISITOR_CHAT_OPERATORS . "` WHERE `chat_id` = '" . DBManager::RealEscape($this->ChatId) . "' AND `user_id`='" . DBManager::RealEscape($_internalUser) . "' AND `status`=2 LIMIT 1;");
if(!empty($this->ChatId))
DBManager::Execute(false, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHAT_OPERATORS . "` SET `status`=9,`ltime`=" . time() . " WHERE `chat_id` = '" . DBManager::RealEscape($this->ChatId) . "' AND `user_id`='" . DBManager::RealEscape($_internalUser) . "' LIMIT 1;");
}
function ValidateOperator()
{
if(!empty($this->GroupChat) || !empty(VisitorChat::$DynamicGroup) || empty($this->OperatorId))
return;
if(count($this->Members) == 1 && Server::$Operators[$this->OperatorId]->Status == USER_STATUS_OFFLINE)
{
$this->CloseChat(4);
}
else
{
foreach($this->Members as $sid => $member)
if(Server::$Operators[$sid]->Status == USER_STATUS_OFFLINE)
$this->LeaveChat($sid);
if($this->OperatorId != $this->DesiredChatPartner)
$this->SetDesiredChatPartner($this->OperatorId);
}
}
function SetHost($_internalUser)
{
if(!empty($this->ChatId))
{
DBManager::Execute(false, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHAT_OPERATORS . "` SET `status`=0 WHERE `chat_id` = '" . DBManager::RealEscape($this->ChatId) . "' AND `user_id`='" . DBManager::RealEscape($_internalUser) . "' LIMIT 1;");
if(DBManager::GetAffectedRowCount() != 1)
DBManager::Execute(false, "INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_VISITOR_CHAT_OPERATORS . "` (`chat_id`,`user_id`,`status`) VALUES ('" . DBManager::RealEscape($this->ChatId) . "','" . DBManager::RealEscape($_internalUser) . "',0);");
DBManager::Execute(false, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHAT_OPERATORS . "` SET `status`=1 WHERE `status`=0 AND `chat_id` = '" . DBManager::RealEscape($this->ChatId) . "' AND `user_id`!='" . DBManager::RealEscape($_internalUser) . "';");
}
}
function SetPriority($_priority)
{
DBManager::Execute(false, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` SET `priority`='" . DBManager::RealEscape($_priority) . "' WHERE `chat_id` = '" . DBManager::RealEscape($this->ChatId) . "' LIMIT 1;");
}
function SetDesiredChatPartner($_systemId)
{
$this->DesiredChatPartner = $_systemId;
}
function SetTargetOperator($_internalUser)
{
if(!empty($this->ChatId))
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` SET `request_operator`='" . DBManager::RealEscape($_internalUser) . "' WHERE `chat_id`=" . DBManager::RealEscape($this->ChatId) . " LIMIT 1;");
}
}
function RequestInitChat($_internalUser)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` SET `init_chat_with`='" . DBManager::RealEscape($_internalUser) . "' WHERE `browser_id` = '" . DBManager::RealEscape($this->BrowserId) . "' AND `visitor_id` = '" . DBManager::RealEscape($this->UserId) . "';");
}
function SetTargetGroup($_groupId)
{
$this->GroupId = $_groupId;
DBManager::Execute(false, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` SET `request_group`='" . DBManager::RealEscape($_groupId) . "' WHERE `chat_id` = '" . DBManager::RealEscape($this->ChatId) . "' LIMIT 1;");
}
function TakeChat($_internalUser,$_groupId,$_activate)
{
$this->SetHost($_internalUser);
$_groupId = (!empty($_groupId)) ? ",`request_group`='".DBManager::RealEscape($_groupId)."'" : "";
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHAT_OPERATORS . "` SET `status`=0,`declined`=0,`dtime`=0,`ltime`=0,`jtime`=" . time() . " WHERE `chat_id` = '" . DBManager::RealEscape($this->ChatId) . "' AND `user_id`='" . DBManager::RealEscape($_internalUser) . "' LIMIT 1;");
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_VISITOR_CHAT_OPERATORS . "` WHERE `chat_id` = '" . DBManager::RealEscape($this->ChatId) . "' AND `user_id`!='" . DBManager::RealEscape($_internalUser) . "';");
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` SET `internal_active`=".($_activate==1 ? 1 : 0).",`status`=1,`waiting`=0,`request_operator`='" . DBManager::RealEscape($_internalUser) . "'" . $_groupId . " WHERE `chat_id` = '" . DBManager::RealEscape($this->ChatId) . "' LIMIT 1;");
}
function RemoteActivate($_internalUser)
{
if(!Is::Defined("CALLER_SYSTEM_ID"))
{
define("CALLER_SYSTEM_ID",$_internalUser->SystemId);
$this->InternalActivate(null);
if($_internalUser->IsBot)
$this->ExternalActivate();
$this->SetStatus(CHAT_STATUS_ACTIVE);
}
}
function CreateSPAMFilter()
{
if(!empty(Server::$Configuration->File["gl_sfc"]) && Visitor::CreateSPAMFilter($this->UserId))
return true;
return false;
}
function CreateChat($_internalUser, $_visitor, $_host=false, $custom="", $etpl="", $_customsInTranscript=true, $_externalSelf=true, $pdm=null)
{
if(empty($this->ChatId))
return false;
if(!empty($_internalUser))
{
$this->OperatorId = $_internalUser->SystemId;
$_internalUser->SetLastChatAllocation();
}
else
$this->OperatorId = "";
$this->SetStatus(CHAT_STATUS_WAITING);
Server::InitDataBlock(array("INPUTS"));
DBManager::Execute(true,"INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_VISITOR_CHAT_OPERATORS . "` (`chat_id`,`user_id`,`jtime`,`status`) VALUES ('" . DBManager::RealEscape($this->ChatId) . "','" . DBManager::RealEscape($this->OperatorId) . "'," . time() . "," . (($_host) ? 0 : 1) . ");");
$this->CreateArchiveEntry($_internalUser, $_visitor, $custom, $etpl, $_customsInTranscript, $pdm);
if($_internalUser->IsBot)
{
$this->RemoteActivate($_internalUser);
}
else if(!empty($_internalUser->AppDeviceId) && $_internalUser->AppBackgroundMode)
{
$name = (!empty($_visitor->VisitorData->Fullname)) ? $_visitor->VisitorData->Fullname : Visitor::GetNoName($this->UserId.Communication::GetIP());
$_internalUser->AddPushMessage($this->ChatId, $this->SystemId, $name, 0);
}
return true;
}
function CreateArchiveEntry($_internalUser, $_visitor, $custom="", $etpl="", $_customsInTranscript=true, $pdm=null)
{
if(!empty($this->ArchiveCreated))
return;
if($_visitor != null)
$_visitor->Load();
if(Server::$Inputs[111]->Active)
$custom .= strip_tags(Server::$Inputs[111]->Caption) . " %efullname%\r\n";
if(Server::$Inputs[112]->Active)
$custom .= strip_tags(Server::$Inputs[112]->Caption) . " %eemail%\r\n";
if(!empty($this->Company) && Server::$Inputs[113]->Active)
$custom .= strip_tags(Server::$Inputs[113]->Caption) . " " . trim($_visitor->VisitorData->Company) . "\r\n";
if(!empty($this->Question) && Server::$Inputs[114]->Active)
$custom .= strip_tags(Server::$Inputs[114]->Caption) . " " . trim($_visitor->VisitorData->Text) . "\r\n";
if(!empty($this->Phone) && Server::$Inputs[116]->Active)
$custom .= strip_tags(Server::$Inputs[116]->Caption) . " " . trim($_visitor->VisitorData->Phone) . "\r\n";
$customs = array();
if($_visitor != null)
{
$customs = $_visitor->VisitorData->FormatChatArchiveArray();
if(is_array($_visitor->VisitorData->Customs))
foreach($_visitor->VisitorData->Customs as $cind => $value)
if(Server::$Inputs[$cind]->Active && Server::$Inputs[$cind]->Custom)
{
if(!isset(Server::$Groups[$this->DesiredChatGroup]->ChatInputsHidden[$cind]) && $_customsInTranscript)
{
if(Server::$Inputs[$cind]->Type == "CheckBox")
$custom .= strip_tags(Server::$Inputs[$cind]->Caption). " " . ((!empty($value)) ? "<!--lang_client_yes-->" : "<!--lang_client_no-->") . "\r\n";
else if(Server::$Inputs[$cind]->Type == "ComboBox")
$custom .= strip_tags(Server::$Inputs[$cind]->Caption). " " . Server::$Inputs[$cind]->GetClientValue($value) . "\r\n";
else
$custom .= strip_tags(Server::$Inputs[$cind]->Caption). " " . $value . "\r\n";
}
}
}
$tsData = array("","");
if(!empty(Server::$Groups[$this->DesiredChatGroup]->PredefinedMessages))
{
$pdm = PredefinedMessage::GetByLanguage(Server::$Groups[$this->DesiredChatGroup]->PredefinedMessages,$_visitor->Language);
if(!empty($pdm->EmailChatTranscriptBodyPlaintext))
$tsData[0] = $pdm->EmailChatTranscriptBodyPlaintext;
if(!empty($pdm->EmailChatTranscriptBodyHTML))
$tsData[1] = $pdm->EmailChatTranscriptBodyHTML;
}
for($i=0;$i<count($tsData);$i++)
{
$tsData[$i] = str_replace("%chat_id%",$this->ChatId,$tsData[$i]);
$tsData[$i] = str_replace("%details%",$custom,$tsData[$i]);
$tsData[$i] = str_replace("%external_name%","%efullname%",$tsData[$i]);
$tsData[$i] = str_replace("%external_email%","%eemail%",$tsData[$i]);
$tsData[$i] = str_replace("%external_company%",$_visitor->VisitorData->Company,$tsData[$i]);
$tsData[$i] = str_replace("%external_phone%",$_visitor->VisitorData->Phone,$tsData[$i]);
$tsData[$i] = str_replace("%question%",$_visitor->VisitorData->Text,$tsData[$i]);
$tsData[$i] = str_replace("%feedback_link%",Feedback::GetLink("cid=" . Encoding::Base64UrlEncode($this->ChatId)),$tsData[$i]);
if($_visitor != null)
$tsData[$i] = $_visitor->TextReplace($tsData[$i]);
$tsData[$i] = Configuration::Replace($tsData[$i]);
}
$code = "";
if($_visitor != null && isset($_visitor->Browsers[1]) && isset($_visitor->Browsers[1]->History[0]))
$code = $_visitor->Browsers[1]->History[0]->Url->AreaCode;
$subject = ($pdm != null) ? $pdm->SubjectChatTranscript : "";
if($_visitor != null)
$subject = Mailbox::GetSubject($subject,$_visitor->VisitorData->Email,$_visitor->VisitorData->Fullname,$this->DesiredChatGroup,$this->ChatId,$_visitor->VisitorData->Company,$_visitor->VisitorData->Phone,Communication::GetIP(),$_visitor->VisitorData->Text,Server::$Groups[$this->DesiredChatGroup]->GetDescription($_visitor->Language),$_visitor->VisitorData->Customs);
$internal = ($_internalUser != null && $_internalUser->IsBot) ? $_internalUser->SystemId : "";
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` WHERE `chat_id`='" . DBManager::RealEscape($this->ChatId) . "';");
if($result && DBManager::GetRowCount($result) == 0)
{
if(Server::$Configuration->File["gl_adct"] == 1 || (!empty(Server::$Configuration->File["gl_rm_chats_time"]) || empty(Server::$Configuration->File["gl_rm_chats"])))
{
$url = Visitor::GetLastURLFromVisitor($this->UserId,true);
if(!(($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` WHERE `chat_id`='" . DBManager::RealEscape($this->ChatId) . "';")) && $row = DBManager::FetchArray($result)))
DBManager::Execute(true, "INSERT INTO `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` (`time`,`endtime`,`closed`,`chat_id`,`external_id`,`fullname`,`internal_id`,`group_id`,`area_code`,`html`,`plaintext`,`transcript_text`,`transcript_html`,`email`,`company`, `phone`, `call_me_back`, `iso_language`,`iso_country`,`host`,`ip`,`gzip`,`transcript_sent`,`transcript_receiver`,`question`,`customs`,`subject`,`ticket_id`,`wait`,`duration`,`accepted`,`ended`,`chat_type`,`ref_url`) VALUES ('" . DBManager::RealEscape($this->FirstActive) . "',0,0,'" . DBManager::RealEscape($this->ChatId) . "','" . DBManager::RealEscape($this->UserId) . "','','" . DBManager::RealEscape($internal) . "','','" . DBManager::RealEscape($code) . "','','','" . DBManager::RealEscape($tsData[0]) . "','" . DBManager::RealEscape($tsData[1]) . "','','','',0,'" . DBManager::RealEscape($_visitor->Language) . "','" . DBManager::RealEscape($_visitor->GeoCountryISO2) . "','" . DBManager::RealEscape(Str::Cut($_visitor->Host,63,false)) . "','" . DBManager::RealEscape($_visitor->IP) . "',0,0,'" . DBManager::RealEscape($_visitor->VisitorData->Email) . "','','" . DBManager::RealEscape(@serialize($customs)) . "','" . DBManager::RealEscape($subject) . "','" . DBManager::RealEscape($this->ChatTicketId) . "',0,0,0,0,1,'" . DBManager::RealEscape($url) . "');");
}
$this->ArchiveCreated = 1;
ChatRequest::AcceptAll($this->UserId);
}
}
function RepostChatHistory($_caller,$_chatId,$_internalSystemId,$_from=0,$_last=0,$_receiverGroup="",$_targetChatId="",$_targetReceiverGroup="",$_external=false,$_botonly=false,$_externalSelf=true)
{
}
function PostsReceived($_sender)
{
$result = DBManager::Execute(true, "SELECT COUNT(*) as `pcount`,SUM(received) as `rcount` FROM `" . DB_PREFIX . DATABASE_POSTS . "` WHERE `sender`='" . DBManager::RealEscape($_sender) . "' AND `receiver`='" . DBManager::RealEscape($this->SystemId) . "' AND `repost`=0");
if($result)
while($row = DBManager::FetchArray($result))
return $row["pcount"]+$row["rcount"];
return true;
}
function GetLastInvitationSender()
{
$result = DBManager::Execute(true, "SELECT `sender_system_id` FROM `" . DB_PREFIX . DATABASE_CHAT_REQUESTS . "` WHERE `receiver_user_id`='" . DBManager::RealEscape($this->UserId) . "' ORDER BY `created` DESC LIMIT 1");
if($result)
while($row = DBManager::FetchArray($result))
return $row["sender_system_id"];
return null;
}
function CloseChat()
{
$this->ExternalClose();
$this->Closed=true;
}
function CloseWindow()
{
$this->ExternalClose();
$this->Destroy();
}
function Save()
{
if(empty($this->UserId) || empty($this->VisitId))
{
Logging::DebugLog("Invalid Visitor Data: " . $this->UserId . " / " . $this->VisitId);
return;
}
$_new = (func_num_args() > 0) ? func_get_arg(0) : false;
if($_new)
{
$this->FirstCall = true;
$this->Status = CHAT_STATUS_OPEN;
}
if(empty($this->ChatId) && empty(Server::$Configuration->File["gl_save_op"]) && $this->BrowserId != "API")
$this->SetDesiredChatPartner("");
if(empty($this->FirstActive))
$this->FirstActive = time();
if($this->FirstCall)
{
$pdbc = 0;
$pdbt = 0;
$hc = $pdbc.";".$pdbt;
DBManager::Execute(true, "INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` (`visitor_id`,`browser_id`,`visit_id`,`priority`,`call_me_back`, `typing` ,`first_active` ,`last_active` ,`request_operator` ,`request_group` , `chat_ticket_id`, `queue_posts`, `history`, `dgc`, `subject`) VALUES ('" . DBManager::RealEscape($this->UserId) . "','" . DBManager::RealEscape($this->BrowserId) . "','" . DBManager::RealEscape($this->VisitId) . "','" . DBManager::RealEscape($this->Priority) . "'," . DBManager::RealEscape(($this->CallMeBack) ? 1 : 0) . ",'','" . DBManager::RealEscape($this->FirstActive) . "','" . DBManager::RealEscape($this->LastActive) . "','" . DBManager::RealEscape($this->DesiredChatPartner) . "','" . DBManager::RealEscape($this->DesiredChatGroup) . "','" . DBManager::RealEscape($this->ChatTicketId) . "','','" . DBManager::RealEscape($hc) . "','" . DBManager::RealEscape(VisitorChat::$DynamicGroup) . "','" . DBManager::RealEscape($this->Subject) . "');");
}
else
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` SET `typing`='" . DBManager::RealEscape(Str::Cut($this->Typing,200,true)) . "',`archive_created`=" . intval($this->ArchiveCreated) . ",`request_operator`='" . DBManager::RealEscape($this->DesiredChatPartner) . "',`chat_ticket_id`='" . DBManager::RealEscape($this->ChatTicketId) . "',`subject`='" . DBManager::RealEscape($this->Subject) . "',`last_active`='" . DBManager::RealEscape(time()) . "' WHERE `browser_id`='" . DBManager::RealEscape($this->BrowserId) . "' AND `visitor_id`='" . DBManager::RealEscape($this->UserId) . "' AND `chat_id`='" . DBManager::RealEscape($this->ChatId) . "' LIMIT 1;");
}
parent::Save();
}
function Destroy()
{
parent::Destroy();
}
function InternalDecline($_internal,$remopcount=0)
{
if(!isset($this->Members[$_internal]))
return;
foreach($this->Members as $member)
if(empty($member->Left))
$remopcount++;
if($this->Activated)
return;
DBManager::Execute(false, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHAT_OPERATORS . "` SET `declined`=1,`dtime`=" . time() . ",`ltime`=" . time() . " WHERE `chat_id`='" . DBManager::RealEscape($this->ChatId) . "' AND `user_id`='" . DBManager::RealEscape($_internal) . "' LIMIT 1;");
if($remopcount==1 || !isset($this->Members[$_internal]))
$this->UpdateUserStatus(false, false, true, false);
else if(count($this->Members)>1 && isset($this->Members[$_internal]) && $this->Members[$_internal]->Status==0)
foreach($this->Members as $sysid => $member)
if($_internal != $sysid)
{
$this->SetHost($sysid);
break;
}
}
function InternalClose()
{
$this->UpdateUserStatus(false, true, false, false);
}
function InternalActivate($_owner)
{
$activate = false;
if($_owner != null)
{
$this->LoadMembers();
if(isset($this->Members[$_owner]))
$activate = true;
}
else
$activate = true;
if($activate)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` SET `time`='" . DBManager::RealEscape(time()) . "' WHERE `closed`=0 AND `chat_id`='" . DBManager::RealEscape($this->ChatId) . "' LIMIT 1;");
$this->UpdateUserStatus(true, false, false, false);
}
}
function ExternalActivate()
{
$this->UpdateUserStatus(false, false, false, false);
}
function ExternalClose()
{
$this->UpdateUserStatus(false, false, false, true);
}
function SetExternalClosed()
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` SET `external_close`='1' WHERE `chat_id`='" . DBManager::RealEscape($this->ChatId) . "' LIMIT 1;");
}
function UpdateUserStatus($_internalActivated, $_internalClosed, $_internalDeclined=false, $_externalClose=false)
{
if(!empty($this->ChatId))
{
$this->Status = ($_externalClose || $_internalDeclined || $_internalClosed) ? CHAT_CLOSED : $this->Status;
if($_internalActivated)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` SET `internal_active`='1',`allocated`='" . DBManager::RealEscape(time()) . "' WHERE `internal_active`=0 AND `chat_id`='" . DBManager::RealEscape($this->ChatId) . "' LIMIT 1;");
if(DBManager::GetAffectedRowCount() == 1)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHAT_OPERATORS . "` SET `status`=0 WHERE `chat_id`='" . DBManager::RealEscape($this->ChatId) . "' AND `user_id`='" . DBManager::RealEscape(CALLER_SYSTEM_ID) . "';");
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHAT_OPERATORS . "` SET `status`=9,`ltime`=" . time() . ",`jtime`=0 WHERE `chat_id`='" . DBManager::RealEscape($this->ChatId) . "' AND `user_id`!='" . DBManager::RealEscape(CALLER_SYSTEM_ID) . "' AND `status`<=1;");
}
}
else
{
$where = "`chat_id`='" . DBManager::RealEscape($this->ChatId) . "'";
if($_externalClose && empty($this->InternalClosed))
$update = "`external_close`=1,`status`=2,`waiting`=0,`exit`=".intval(time()+1);
else if($_externalClose && !empty($this->InternalClosed))
$update = "`external_close`='1'";
else if($_internalClosed && empty($this->InternalClosed))
$update = "`internal_closed`='1',`exit`=".intval(time()+1);
else if($_internalDeclined && empty($this->InternalDeclined))
{
$update = "`internal_declined`='1'";
$where .= " AND `internal_active`=0";
}
else
$update = "`external_active`='1'";
if(($_internalClosed || $_externalClose) && !empty($this->AllocatedTime))
{
UserGroup::RemoveNonPersistantMember($this->SystemId);
$params = $this->CalculateChatResponseTime();
$update .= ",`response_time`=" . abs($params[0]) . ",`chat_posts`=" . abs($params[1]);
}
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` SET " . $update . " WHERE " . $where . " LIMIT 1;");
}
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` SET `endtime`=" . $this->LastActive . ((!empty($this->AllocatedTime)) ? (",`time`=" . $this->AllocatedTime) : "") . " WHERE `chat_id`='" . DBManager::RealEscape($this->ChatId) . "' LIMIT 1;");
}
}
function CalculateChatResponseTime($start=0,$postcount=0)
{
$durations = array();
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_POSTS . "` WHERE `chat_id`='" . DBManager::RealEscape($this->ChatId) . "' ORDER BY `time` ASC;");
if($result)
while($row = DBManager::FetchArray($result))
{
if(empty($start) && strpos($row["sender"],"~") !== false)
$start = max($this->AllocatedTime,$row["time"]);
else if(strpos($row["sender"],"~") === false)
{
$postcount++;
if(!empty($start))
{
$durations[] = $row["time"]-$start;
$start = 0;
}
}
}
if(count($durations) > 0)
return array(0=>floor(array_sum($durations) / count($durations)),1=>$postcount);
else
return array(0=>0,1=>$postcount);
}
function IsMaxWaitingTime($_queue=false)
{
if(!$_queue)
{
if(!empty(Server::$Configuration->File["gl_mcwt"]) && $this->Status == CHAT_STATUS_WAITING && is_array($this->Members) && empty($this->InternalActivation))
foreach($this->Members as $member)
if((time()-$member->Joined) > Server::$Configuration->File["gl_mcwt"])
{
return true;
}
}
else
{
if(!empty(Server::$Configuration->File["gl_mqwt"]) && (time()-$this->FirstActive) > (Server::$Configuration->File["gl_mqwt"]*60))
{
return true;
}
}
return false;
}
function GetForwards()
{
$list = array();
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_CHAT_FORWARDS . "` WHERE `target_group_id`='" . DBManager::RealEscape($this->DesiredChatGroup) . "' AND `visitor_id`='" . DBManager::RealEscape($this->UserId) . "' AND `browser_id`='" . DBManager::RealEscape($this->BrowserId) . "' ORDER BY `created` ASC;");
while($row = DBManager::FetchArray($result))
$list[] = new Forward($row);
return $list;
}
function GetMaxWaitingTimeAction($_queue=false)
{
if($this->IsMaxWaitingTime($_queue))
{
if(Server::$Configuration->File["gl_alloc_mode"] != ALLOCATION_MODE_ALL && !empty(Server::$Configuration->File["gl_mcwf"]))
return "FORWARD";
else if(Server::$Configuration->File["gl_mcwf"] != 1)
return "MESSAGE";
}
return false;
}
function GetLastActiveChatId()
{
$result = DBManager::Execute(true, "SELECT `chat_id` FROM `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` WHERE `chat_id`>0 AND `status`>1 AND `browser_id`='" . DBManager::RealEscape($this->BrowserId) . "' AND `visitor_id`='" . DBManager::RealEscape($this->UserId) . "' ORDER BY `chat_id` DESC LIMIT 1;");
if($result)
if($row = DBManager::FetchArray($result))
return $row["chat_id"];
return 0;
}
function FindOperator($_router,$_user,$_allowBots=false,$_requireBot=false,$_exclude=null,$_closeOnError=true)
{
$_router->TargetGroupId = $this->DesiredChatGroup;
$_router->PreviousOperatorSystemId = $this->DesiredChatPartner;
$result = $_router->Find($_user,$_allowBots,$_requireBot,$_exclude,false);
$this->SetDesiredChatPartner($_router->TargetOperatorSystemId);
if(!$result && $_closeOnError)
$this->CloseChat(3);
if($_router->IsPredefined)
$this->SetTargetOperator($this->DesiredChatPartner);
return $result;
}
function CorrectInvalidTarget($_botmode)
{
if(!empty($this->DesiredChatPartner) && Server::$Operators[$this->DesiredChatPartner]->IsBot && !$_botmode)
$this->SetDesiredChatPartner("");
}
function SetTargetOperatorId($_router,$_user,$_allowBots=false,$_requireBot=false,$_exclude=null,$_closeOnError=true,$_isForward=false,$_botmode=false)
{
$this->CorrectInvalidTarget($_botmode);
$this->FindOperator($_router,$_user,$_allowBots,$_requireBot,$_exclude,$_closeOnError,false);
if($this->Status > CHAT_STATUS_OPEN && !$this->Closed)
{
$this->SetDesiredChatPartner($this->OperatorId);
}
// init chat
else if(!empty($this->InitChatWith) && Server::$Operators[$this->InitChatWith]->Status < USER_STATUS_OFFLINE)
{
$_user->AddFunctionCall("OverlayChatWidgetV2.__ModeBot = false;",false);
$_user->AddFunctionCall("OverlayChatWidgetV2.InputState(false);",false);
$this->SetDesiredChatPartner($this->InitChatWith);
}
// chat invite
else if(!empty($_user->Browsers[1]->ChatRequests) && !$_user->Browsers[1]->ChatRequests[0]->IsAnswered(true))
{
$gs = "";
$routToAutoInviteSender = false;
if(!empty($_user->Browsers[1]->ChatRequests[0]->EventActionId))
{
Server::InitDataBlock(array("EVENTS"));
$eva = Server::$Events->GetActionById($_user->Browsers[1]->ChatRequests[0]->EventActionId);
$gs = $eva->Invitation->GetGroupSender();
$routToAutoInviteSender = empty(Server::$Configuration->File["gl_iada"]);
}
if(empty($gs) || $routToAutoInviteSender)
{
$routToManualInviteSender = (empty(Server::$Configuration->File["gl_imda"]) && empty($_user->Browsers[1]->ChatRequests[0]->EventActionId));
if($routToManualInviteSender || $routToAutoInviteSender)
{
if(!Server::$Operators[$_user->Browsers[1]->ChatRequests[0]->SenderSystemId]->IsBot)
$this->SetDesiredChatPartner($_user->Browsers[1]->ChatRequests[0]->SenderSystemId);
}
else
$this->SetDesiredChatPartner("");
}
}
// default allocation
else
{
// just dont ovwr
}
}
function CreateAutoForward($_user)
{
if(Server::$Configuration->File["gl_alloc_mode"] == ALLOCATION_MODE_ALL)
return false;
$currentOperator = '';
$lastForward = null;
$iaf = false;
$allForwards = $this->GetForwards();
foreach($allForwards as $forward)
{
if($forward->Created > (time()-(Server::$Configuration->File["gl_mcwt"]+10)))
$iaf = true;
}
foreach($this->Members as $member)
$currentOperator = $member->SystemId;
if(!$iaf)
{
$targets = array();
$this->FindOperator(VisitorChat::$Router,$_user,false,false,array($currentOperator=>$currentOperator),false,false);
$isTargetAvailable = (count(VisitorChat::$Router->OperatorsAvailable)>=2 || (count(VisitorChat::$Router->OperatorsAvailable)==1 && !empty($currentOperator) && !isset(VisitorChat::$Router->OperatorsAvailable[$currentOperator])));
if($isTargetAvailable)
{
$forwardedToCount = array();
foreach(VisitorChat::$Router->OperatorsAvailable as $opsysId => $ccount)
{
$lastForwardToTime = $ccount;
foreach($allForwards as $forward)
{
if($forward->TargetSessId == $opsysId)
{
$lastForwardToTime = max($forward->Created,$lastForwardToTime);
if(!isset($forwardedToCount[$opsysId]))
$forwardedToCount[$opsysId] = 0;
$forwardedToCount[$opsysId]++;
}
}
$targets[$opsysId] = $lastForwardToTime;
}
if(count($forwardedToCount)>0)
$forwardedToCount = min($forwardedToCount);
else
$forwardedToCount = 0;
if(!empty(Server::$Configuration->File["gl_mcfc"]) && is_numeric(Server::$Configuration->File["gl_mcfc"]))
if(Server::$Configuration->File["gl_mcfc"] <= $forwardedToCount)
return false;
if(!empty($targets))
{
asort($targets);
foreach($targets as $targetsysid => $time)
{
if($targetsysid != $currentOperator)
{
$forward = new Forward($this->ChatId,$this->DesiredChatPartner);
$forward->InitiatorSystemId = $currentOperator;
$forward->ReceiverUserId = $this->UserId;
$forward->ReceiverBrowserId = $this->BrowserId;
$forward->TargetSessId = $targetsysid;
$forward->TargetGroupId = $this->DesiredChatGroup;
if($lastForward != null && $lastForward->TargetSessId == $forward->TargetSessId)
return true;
$forward->Save();
$post = new Post(getId(32),"",$currentOperator,$targetsysid."[__[auto_forward:".$this->ChatId."]__]",time(),"","");
$post->ReceiverGroup = $this->SystemId;
$post->Save();
return true;
}
}
}
}
}
return true;
}
function ShowQueueInformation($_visitor,$_chatPosition,$_chatWaitingTime,$_html)
{
$_visitor->AddFunctionCall("OverlayChatWidgetV2.ShowQueueMessage(".$_chatPosition.",".min($_chatWaitingTime,30).",'".base64_encode($_html)."');",false);
}
function ShowConnecting($_visitor,$_resume=false)
{
if($_resume)
$_visitor->AddFunctionCall("lz_chat_show_connected(false,true);",false);
else
$_visitor->AddFunctionCall("lz_chat_show_connected(".To::BoolString(empty(VisitorChat::$DynamicGroup)).",false);",false);
}
function TextReplace($_text)
{
$_text = parent::TextReplace($_text);
$_text = str_replace(array("%chat_id%","%CHATID%"),$this->ChatId,$_text);
return $_text;
}
static function FromCache($_uid,$_bid)
{
$br = new VisitorChat($_uid,$_bid);
$br->Load();
return $br;
}
static function GetByChatId($_chatId)
{
if(!empty($_chatId))
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` WHERE `chat_id`='" . DBManager::RealEscape($_chatId) . "';");
if($result)
if($row = DBManager::FetchArray($result))
return new VisitorChat($row);
}
return null;
}
static function GetBySystemId($_systemId)
{
$parts = explode("~",$_systemId);
if(count($parts)==2)
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` WHERE `visitor_id`='" . DBManager::RealEscape($parts[0]) . "' AND `browser_id`='" . DBManager::RealEscape($parts[1]) . "' ORDER BY `chat_id` DESC;");
if($result)
if($row = DBManager::FetchArray($result))
return new VisitorChat($row);
}
return null;
}
static function GetByUserId($_userId)
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` WHERE `visitor_id`='" . DBManager::RealEscape($_userId) . "' ORDER BY `chat_id` DESC;");
if($result)
if($row = DBManager::FetchArray($result))
return new VisitorChat($row);
return null;
}
static function IsChatBrowserIdAvailable($_browserId, $_allowExisting=true)
{
if(empty($_browserId))
return false;
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_BROWSERS . "` WHERE `id`='" . DBManager::RealEscape($_browserId) . "';");
if($result)
if($row = DBManager::FetchArray($result))
{
if(!$_allowExisting)
return false;
if(!empty($row["overlay_container"]) || empty($row["is_chat"]))
return false;
}
return true;
}
static function ApplyDynamicGroup()
{
if(!empty($_GET[GET_EXTERN_PUBLIC_CHAT_GROUP]))
{
$tgroup = Communication::ReadParameter(GET_EXTERN_PUBLIC_CHAT_GROUP,"");
if(isset(Server::$Groups[$tgroup]) && Server::$Groups[$tgroup]->IsDynamic)
VisitorChat::$DynamicGroup = $tgroup;
}
}
}
?>