Your IP : 216.73.216.26
<?php
/****************************************************************************************
* LiveZilla objects.global.inc.php
*
* Copyright 2018 LiveZilla GmbH
* All rights reserved.
* LiveZilla is a registered trademark.
*
* Improper changes to this file may cause critical errors.
***************************************************************************************/
if(!defined("IN_LIVEZILLA"))
die();
class IOStruct
{
static function AppendToFile($_file,$_content)
{
if($_file != FILE_GENERAL_LOG && $_file != FILE_ERROR_LOG && $_file != FILE_SQL_ERROR_LOG && $_file != FILE_EMAIL_LOG && $_file != FILE_LDAP_LOG)
Logging::SecurityLog("IOStruct::AppendToFile",$_file . " (" . $_content. ")","");
$handle = @fopen($_file,"a+");
if($handle)
{
@fputs($handle,$_content);
@fclose($handle);
}
}
static function CreateFile($_filename, $_content, $_recreate, $_excludeFromLog = false)
{
if(!$_excludeFromLog)
Logging::SecurityLog("IOStruct::CreateFile",$_filename . " (" . $_content. ")","");
if(strpos($_filename,"..") === false)
{
if(file_exists($_filename))
{
if($_recreate)
{
@unlink($_filename);
}
else
return 0;
}
$handle = @fopen($_filename,"w");
if(strlen($_content)>0)
@fputs($handle,$_content);
@fclose($handle);
return 1;
}
return 0;
}
static function GetFile($_file,$data="")
{
if(@file_exists($_file) && substr_count($_file,"..") <= 1)
{
$handle = @fopen($_file,"r");
if($handle)
{
$data = @fread($handle,@filesize($_file));
@fclose($handle);
}
return $data;
}
}
static function ToBase64($_filename)
{
if(@filesize($_filename) == 0)
return "";
$handle = @fopen($_filename,"rb");
$content = @fread($handle,@filesize($_filename));
@fclose($handle);
return base64_encode($content);
}
static function IsWriteable($_dir)
{
if(!@is_dir($_dir))
@mkdir($_dir);
if(@is_dir($_dir))
{
$fileid = md5(uniqid(rand()));
$handle = @fopen ($_dir . $fileid ,"a");
@fputs($handle,$fileid."\r\n");
@fclose($handle);
if(!file_exists($_dir . $fileid))
return false;
@unlink($_dir . $fileid);
if(file_exists($_dir . $fileid))
return false;
return true;
}
else
return false;
}
static function HashMD5($_file)
{
$md5file = @md5_file($_file);
if(gettype($md5file) != 'boolean' && $md5file != false)
return $md5file;
}
static function RequireTranslation($_file)
{
global $_CONFIG, $LZLANG; // ++
IOStruct::RequireDynamic($_file,PATH_LOCALIZATION);
IOStruct::RequireDynamic(str_replace(".php",".my.php",$_file),PATH_LOCALIZATION);
}
static function RequireDynamic($_file,$_trustedFolder)
{
global $_CONFIG, $LZLANG; // ++
if(strpos($_file, "..") !== false && strpos(LIVEZILLA_PATH, "..") === false)
return false;
if(strpos(realpath($_file),realpath($_trustedFolder)) !== 0)
return false;
if(file_exists($_file))
{
require($_file);
return true;
}
return false;
}
static function IsValidUploadFile($_filename)
{
if(Str::EndsWith($_filename,".lzsc"))
return true;
if(isset(Server::$Configuration->File["gl_fuwl"]) && !empty(Server::$Configuration->File["gl_fuwl"]))
{
$extensions = explode(",",str_replace("*.","",Server::$Configuration->File["gl_fuwl"]));
foreach($extensions as $ext)
if(strlen($_filename) > strlen($ext) && substr($_filename,strlen($_filename)-strlen($ext),strlen($ext)) == $ext)
return true;
return false;
}
if(isset(Server::$Configuration->File["gl_fubl"]) && !empty(Server::$Configuration->File["gl_fubl"]))
{
$extensions = explode(",",str_replace("*.","",Server::$Configuration->File["gl_fubl"]));
foreach($extensions as $ext)
{
if(strlen($_filename) > strlen($ext) && substr($_filename,strlen($_filename)-strlen($ext),strlen($ext)) == $ext)
{
return false;
}
}
return true;
}
return true;
}
static function FilterParameter($_value,$_default,$_filter,$_filteropt,$_maxlen=0)
{
if($_maxlen>0 && strlen($_value)>$_maxlen)
$_value = substr($_value,0,$_maxlen);
if($_filter == FILTER_HTML_ENTITIES)
if($_filter == FILTER_HTML_ENTITIES)
{
return htmlentities($_value,ENT_QUOTES,"UTF-8");
}
if($_filter == null || !function_exists("filter_var"))
return $_value;
else if(!empty($_filter))
{
$var = ($_filteropt != null) ? filter_var($_value,$_filter,$_filteropt) : filter_var($_value,$_filter);
if($var!==false)
return $var;
}
return $_default;
}
static function ToBytes($_configValue)
{
$_configValue = strtolower(trim($_configValue));
$last = substr($_configValue,strlen($_configValue)-1,1);
$int = intval(str_replace(array("g","m","k"),"",$_configValue));
switch($last)
{
case 'g':
$int *= (1024*1024*1024);
break;
case 'm':
$int *= (1024*1024);
break;
case 'k':
$int *= 1024;
break;
}
return floor($int);
}
static function ReadDirectory($_dir,$_oddout)
{
$files = array();
if(!@is_dir($_dir))
return $files;
$handle=@opendir($_dir);
while ($filename = @readdir ($handle))
if ($filename != "." && $filename != ".." && ($_oddout == false || !stristr($filename,$_oddout)))
if($_oddout != "." || ($_oddout == "." && @is_dir($_dir . "/" . $filename)))
$files[]=$filename;
@closedir($handle);
return $files;
}
static function GetNamebase($_path)
{
$file = basename($_path);
if(strpos($file,'\\') !== false)
{
$tmp = preg_split("[\\\]",$file);
$file = $tmp[count($tmp) - 1];
return $file;
}
else
return $file;
}
}
class Logging
{
static function SecurityLog($_type,$_value="",$_user="")
{
if(DBManager::$Connected && defined("DB_PREFIX"))
{
$_type = Str::Cut($_type,32);
$request = @serialize($_REQUEST);
if(!DEBUG_MODE)
$_value = Str::Cut($_value,512);
else
$_value = Str::Cut($_value,3000);
if(!DEBUG_MODE)
$request = Str::Cut($request,1024);
else
$request = Str::Cut($request,3000);
DBManager::Execute(true, "INSERT INTO `" . DB_PREFIX . DATABASE_ADMINISTRATION_LOG . "` (`id`,`type`,`value`,`trace`,`time`,`user`,`ip`) VALUES ('" . DBManager::RealEscape(getId(32)) . "','" . DBManager::RealEscape($_type) . "','" . DBManager::RealEscape($_value) . "','" . DBManager::RealEscape($request) . "','" . DBManager::RealEscape(time()) . "','" . DBManager::RealEscape($_user) . "','" . DBManager::RealEscape(Communication::GetIP(true)) . "');");
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_ADMINISTRATION_LOG . "` WHERE `time`<'" . DBManager::RealEscape(time() - 2592000) . "';");
}
}
static function IsMailFlood()
{
$result=DBManager::Execute(true, "SELECT `ip` FROM `" . DB_PREFIX . DATABASE_ADMINISTRATION_LOG . "` WHERE `type`='Communication::SendMail' AND `ip`='" . DBManager::RealEscape(Communication::GetIP(false)) . "' AND `time`>" . intval(time() - 600));
if(($rc=DBManager::GetRowCount($result)) >= (MAX_MAIL_PER_MINUTE*10))
{
if(class_exists('OperatorRequest') && OperatorRequest::IsValidated())
{
Logging::EmailLog("Possible spam (".$rc.") over IP: " . Communication::GetIP(true));
return false;
}
else
{
Logging::EmailLog("Email blocked, possible spam (".$rc.") over IP: " . Communication::GetIP(true));
return true;
}
}
return false;
}
static function IsFileFlood()
{
$result = DBManager::Execute(true, $q = "SELECT `ip` FROM `" . DB_PREFIX . DATABASE_ADMINISTRATION_LOG . "` WHERE (`type` LIKE '%Upload::%' OR `type` LIKE '%::CreateFile%') AND `ip`='" . DBManager::RealEscape(Communication::GetIP(true)) . "' AND `time`>" . intval(time() - 86400));
$rc = DBManager::GetRowCount($result);
if($rc >= MAX_FILE_UPLOADS_PER_DAY)
{
Logging::GeneralLog("Unusual high amount of file uploads (at least ".$rc." in 24 hours) coming from IP: " . Communication::GetIP(false).". This attempt was blocked.");
return true;
}
return false;
}
static function DebugLog($_log)
{
if(Is::Defined("DEBUG_MODE"))
Logging::GeneralLog($_log);
}
static function DatabaseLog($_log)
{
Logging::GeneralLog(date("d.m.y H:i:s") . " - " . $_log,FILE_SQL_ERROR_LOG);
}
static function EmailLog($_log)
{
Logging::GeneralLog(date("d.m.y H:i:s") . " - " . $_log,FILE_EMAIL_LOG);
}
static function LDAPLog($_log)
{
Logging::GeneralLog(date("d.m.y H:i:s") . " - " . $_log,FILE_LDAP_LOG);
}
static function GeneralLog($_log,$_file=null)
{
if(empty($_file))
$_file = FILE_GENERAL_LOG;
if(@file_exists($_file) && @filesize($_file) > 5000000)
@unlink($_file);
$_log = Str::Cut($_log,100000,true);
IOStruct::AppendToFile($_file,$_log."\r\n");
}
static function ErrorLog($_message)
{
$_message = Str::Cut($_message,100000,true);
if(defined("FILE_ERROR_LOG"))
{
if(@file_exists(FILE_ERROR_LOG) && @filesize(FILE_ERROR_LOG) > 5000000)
@unlink(FILE_ERROR_LOG);
IOStruct::AppendToFile(FILE_ERROR_LOG,$_message . "\r");
if(!empty(Server::$Response))
{
if(!isset(Server::$Response->Exceptions))
Server::$Response->Exceptions = "";
Server::$Response->Exceptions .= "<val err=\"".base64_encode(trim($_message))."\" />";
}
}
else
Server::$Response->Exceptions = "";
}
static function BackTrace()
{
//Logging::DebugLog(count(debug_backtrace()) . " . " . debug_backtrace()[1]['function'] . " - " . debug_backtrace()[1]['file'] . " - " . debug_backtrace()[1]['line']);
}
}
class SystemTime
{
private static $StartTime;
static function GetMicroTime()
{
$time = str_replace(".","",microtime());
$time = explode(" " , $time);
return $time;
}
static function GetMicroTimeFloat($_microtime)
{
list($usec, $sec) = explode(" ", $_microtime);
return ((float)$usec + (float)$sec);
}
static function GetSystemTimezone()
{
if(!empty(Server::$Configuration->File["gl_tizo"]))
return Server::$Configuration->File["gl_tizo"];
$iTime = time();
$arr = @localtime($iTime);
$arr[5] += 1900;
$arr[4]++;
if(!empty($arr[8]))
$arr[2]--;
$iTztime = @gmmktime($arr[2], $arr[1], $arr[0], $arr[4], $arr[3], $arr[5]);
$offset = doubleval(($iTztime-$iTime)/(60*60));
$zonelist =
array
(
'Kwajalein' => -12.00,
'Pacific/Midway' => -11.00,
'Pacific/Honolulu' => -10.00,
'America/Anchorage' => -9.00,
'America/Los_Angeles' => -8.00,
'America/Denver' => -7.00,
'America/Tegucigalpa' => -6.00,
'America/Chicago' => -6.00,
'America/New_York' => -5.00,
'America/Bogota' => -5.00,
'America/Caracas' => -4.30,
'America/Halifax' => -4.00,
'America/St_Johns' => -3.30,
'America/Argentina/Buenos_Aires' => -3.00,
'America/Sao_Paulo' => -3.00,
'Atlantic/South_Georgia' => -2.00,
'Atlantic/Azores' => -1.00,
'Europe/Dublin' => 0,
'Europe/Belgrade' => 1.00,
'Europe/Helsinki' => 2.00,
'Africa/Johannesburg' => 2.00,
'Asia/Kuwait' => 3.00,
'Asia/Tehran' => 3.30,
'Asia/Muscat' => 4.00,
'Asia/Kabul' => 4.30,
'Asia/Yekaterinburg' => 5.00,
'Asia/Kolkata' => 5.30,
'Asia/Katmandu' => 5.45,
'Asia/Dhaka' => 6.00,
'Asia/Rangoon' => 6.30,
'Asia/Krasnoyarsk' => 7.00,
'Asia/Brunei' => 8.00,
'Asia/Seoul' => 9.00,
'Australia/Darwin' => 9.30,
'Australia/Canberra' => 10.00,
'Asia/Magadan' => 11.00,
'Pacific/Fiji' => 12.00,
'Pacific/Tongatapu' => 13.00
);
$index = array_keys($zonelist, $offset);
if(sizeof($index)!=1)
return false;
return $index[0];
}
static function SetSystemTimezone()
{
if(function_exists("date_default_timezone_set"))
if(SystemTime::GetSystemTimezone() !== false)
@date_default_timezone_set(SystemTime::GetSystemTimezone());
}
static function GetTimeDifference($_time)
{
$_time = (time() - $_time);
//if(abs($_time) <= 5)
// $_time = 0;
return $_time;
}
static function GetLocalTimezone($_timezone,$ltz=0)
{
$template = "%s%s%s:%s%s";
if(isset($_timezone) && !empty($_timezone))
{
$ltz = $_timezone;
if($ltz == ceil($ltz))
{
if($ltz >= 0 && $ltz < 10)
$ltz = sprintf($template,"+","0",$ltz,"0","0");
else if($ltz < 0 && $ltz > -10)
$ltz = sprintf($template,"-","0",$ltz*-1,"0","0");
else if($ltz >= 10)
$ltz = sprintf($template,"+",$ltz,"","0","0");
else if($ltz <= -10)
$ltz = sprintf($template,"",$ltz,"","0","0");
}
else
{
$split = explode(".",$ltz);
$split[1] = (60 * $split[1]) / 100;
if($ltz >= 0 && $ltz < 10)
$ltz = sprintf($template,"+","0",$split[0],$split[1],"0");
else if($ltz < 0 && $ltz > -10)
$ltz = sprintf($template,"","0",$split[0],$split[1],"0");
else if($ltz >= 10)
$ltz = sprintf($template,"+",$split[0],"",$split[1],"0");
else if($ltz <= -10)
$ltz = sprintf($template,"",$split[0],"",$split[1],"0");
}
}
return $ltz;
}
static function GetUniqueMessageTime($_database,$_column)
{
$time = time();
while(true)
{
$result=DBManager::Execute(true, "SELECT `" . $_column . "` FROM `" . DB_PREFIX . $_database . "` WHERE `" . $_column . "`=" . intval($time) . ";");
if(DBManager::GetRowCount($result) > 0)
$time++;
else
break;
}
return $time;
}
static function GetRuntime($_token=null)
{
global $RUDB;
if($_token==null)
{
$_token = getId(10);
$RUDB[$_token] = microtime(true);
return $_token;
}
else
{
$time_end = microtime(true);
return $execution_time = ($time_end - $RUDB[$_token]);
}
}
static function FormatTimeSpan($_seconds,$_negative=false)
{
if($_seconds < 0)
{
$_negative = true;
$_seconds *= -1;
}
$days = floor($_seconds / 86400);
$_seconds = $_seconds - ($days * 86400);
$hours = floor($_seconds / 3600);
$_seconds = $_seconds - ($hours * 3600);
$minutes = floor($_seconds / 60);
$_seconds = $_seconds - ($minutes * 60);
$string = "";
if($days > 0)$string .= $days.".";
if($hours >= 10)$string .= $hours.":";
else if($hours < 10)$string .= "0".$hours.":";
if($minutes >= 10)$string .= $minutes.":";
else if($minutes < 10)$string .= "0".$minutes.":";
if($_seconds >= 10)$string .= $_seconds;
else if($_seconds < 10)$string .= "0".$_seconds;
if($_negative)
return "-" . $string;
return $string;
}
static function GetExecutionTime($_start=true)
{
if($_start)
{
SystemTime::$StartTime = microtime(true);
}
else
{
return microtime(true) - SystemTime::$StartTime;
}
}
}
class Encoding
{
static function Base64UrlDecode($_input)
{
return base64_decode(str_replace(array('_','-',','),array('=','+','/'),$_input));
}
static function Base64UrlEncode($_input)
{
return str_replace(array('=','+','/'),array('_','-',','),base64_encode($_input));
}
static function IsBase64Encoded($_data,$_url=false)
{
if($_url)
$_data = str_replace(array('_','-',','),array('=','+','/'),$_data);
if(preg_match('%^[a-zA-Z0-9/+]*={0,2}$%', $_data))
return true;
else
return false;
}
static function ToUTF8($_string,$_autoDetect=true)
{
if($_autoDetect && function_exists("mb_detect_encoding"))
{
$charset = mb_detect_encoding($_string);
if(strtoupper($charset) == "UTF-8" && !Encoding::IsUTF8($_string))
{
$charset = "";
}
if(!empty($charset))
{
if(function_exists("mb_convert_encoding"))
{
@ini_set('mbstring.substitute_character', "none");
$_string = mb_convert_encoding($_string, "utf-8", strtoupper($charset));
}
else
$_string = iconv(strtoupper($charset), "utf-8" . '//IGNORE', $_string);
return $_string;
}
}
return utf8_encode($_string);
}
static function IsUTF8($_string)
{
if(function_exists("iconv"))
return @iconv('utf-8', 'utf-8//IGNORE', $_string) == $_string;
else
return false;
}
static function EncryptFile($_data)
{
if(!function_exists("openssl_encrypt") || !function_exists("hash_hmac"))
return $_data;
$key = Server::$Configuration->File["gl_lzid"];
$ivlen = openssl_cipher_iv_length($cipher="AES-128-CBC");
$iv = openssl_random_pseudo_bytes($ivlen);
$ciphertext_raw = openssl_encrypt($_data, $cipher, $key, $options=OPENSSL_RAW_DATA, $iv);
$hmac = hash_hmac('sha256', $ciphertext_raw, $key, $as_binary=true);
$_data = base64_encode( $iv.$hmac.$ciphertext_raw );
return "AES-128-CBC_" . $_data;
}
static function DecryptFile($_data)
{
if(!function_exists("openssl_encrypt") || !function_exists("hash_hmac"))
return $_data;
if(strpos($_data,"AES-128-CBC_") !== 0)
return $_data;
$key = Server::$Configuration->File["gl_lzid"];
$_data = str_replace("AES-128-CBC","",$_data);
$c = base64_decode($_data);
$ivlen = openssl_cipher_iv_length($cipher="AES-128-CBC");
$iv = substr($c, 0, $ivlen);
$hmac = substr($c, $ivlen, $sha2len=32);
$ciphertext_raw = substr($c, $ivlen+$sha2len);
$original_plaintext = openssl_decrypt($ciphertext_raw, $cipher, $key, $options=OPENSSL_RAW_DATA, $iv);
$calcmac = hash_hmac('sha256', $ciphertext_raw, $key, $as_binary=true);
if(function_exists("hash_equals") && hash_equals($hmac, $calcmac))
return $original_plaintext;
else if(!function_exists("hash_equals"))
return $original_plaintext;
else
return null;
}
}
class Configuration
{
public $File;
public $Database;
public static $Loaded = false;
function __construct()
{
$this->File = array();
$this->Database = array();
}
function LoadFromFile($_default=true)
{
global $_CONFIG;
if($_default)
{
if(file_exists(FILE_CONFIG))
require_once(FILE_CONFIG);
}
$isB64 = !isset($_CONFIG["b64"]);
if(!empty($_CONFIG) && is_array($_CONFIG))
foreach($_CONFIG as $key => $value)
if(is_array($value) && is_int($key))
{
foreach($value as $skey => $svalue)
if(is_array($svalue))
foreach($svalue as $sskey => $ssvalue)
$this->File[$skey][$sskey] = ($isB64) ? base64_decode($ssvalue) : $ssvalue;
else
$this->File[$skey] = ($isB64) ? base64_decode($svalue) : $svalue;
}
else if(is_array($value))
{
foreach($value as $skey => $svalue)
$this->File[$key][$skey] = ($isB64) ? base64_decode($svalue) : $svalue;
}
else
$this->File[$key] = ($isB64) ? base64_decode($value) : $value;
//SystemTime::SetSystemTimezone();
}
function LoadFromDatabase($_extended,$_prefix,$_retries=0)
{
global $_CONFIG;
if(!$_extended)
{
$serverKeys = array("gl_licl","gl_pr_nbl","gl_pr_ngl","gl_pr_csp","gl_crc3");
$result = DBManager::Execute(true, "SELECT * FROM `" . $_prefix . DATABASE_CONFIG . "` ORDER BY `key` ASC;");
while($row = DBManager::FetchArray($result))
{
if(strpos($row["key"],"gl_input_list_")===0)
{
$this->File["gl_input_list"][str_replace("gl_input_list_","",$row["key"])] = $row["value"];
$_CONFIG[0]["gl_input_list"][str_replace("gl_input_list_","",$row["key"])] = base64_encode($row["value"]);
}
else if(strpos($row["key"],"gl_licl_")===0)
{
$_CONFIG["gl_licl"][str_replace("gl_licl_","",$row["key"])] = base64_encode($row["value"]);
}
else if(in_array($row["key"],$serverKeys))
{
$this->File[$row["key"]] = $row["value"];
$_CONFIG[$row["key"]] = base64_encode($row["value"]);
}
else
{
$this->File[$row["key"]] = $row["value"];
$_CONFIG[0][$row["key"]] = base64_encode($row["value"]);
}
}
if(count($this->File) < 100)
{
if($_retries < 3)
{
sleep(2);
$this->LoadFromDatabase($_extended,$_prefix,++$_retries);
return;
}
//else
// Logging::DebugLog("Config read problem, settings count too low: " . count($this->File));
}
else
self::$Loaded = true;
if(!defined("STATS_ACTIVE"))
define("STATS_ACTIVE", !empty($this->File["gl_stat"]));
if(!isset($this->File["gl_lcut"]))
$this->File["gl_lcut"] = 0;
if(!isset($_CONFIG[0]["gl_kbtf"]))
$_CONFIG[0]["gl_kbtf"] = base64_encode(base64_encode(IOStruct::GetFile(PATH_TEMPLATES . "kb_footer.tpl")));
if(!isset($this->File["gl_kbtf"]))
$this->File["gl_kbtf"] = base64_encode(IOStruct::GetFile(PATH_TEMPLATES . "kb_footer.tpl"));
if(!isset($this->File["gl_kbth"]))
$_CONFIG[0]["gl_kbth"] = base64_encode(base64_encode(IOStruct::GetFile(PATH_TEMPLATES . "kb_header.tpl")));
if(!isset($this->File["gl_kbth"]))
$this->File["gl_kbth"] = base64_encode(IOStruct::GetFile(PATH_TEMPLATES . "kb_header.tpl"));
SystemTime::SetSystemTimezone();
}
else
{
if(!empty(CacheManager::$ActiveManager) && CacheManager::$ActiveManager->GetData(116,Server::$Configuration->Database,false))
return;
if(!DBManager::$Connected)
return;
if(!empty($this->File["gl_ccac"]))
$this->Database["cct"] = array();
$this->Database["gl_email"] = array();
$result = DBManager::Execute(true, "SELECT * FROM `" . $_prefix . DATABASE_MAILBOXES . "`;");
while($row = @DBManager::FetchArray($result))
$this->Database["gl_email"][$row["id"]] = new Mailbox($row);
$this->Database["gl_sm"] = array();
/*
$result = DBManager::Execute(false, "SELECT * FROM `" . $_prefix . DATABASE_SOCIAL_MEDIA_CHANNELS . "` ORDER BY `last_connect` ASC;");
if($result)
while($row = @DBManager::FetchArray($result))
{
if($row["type"] == "6")
$this->Database["gl_sm"][$row["id"]] = new FacebookChannel($row["group_id"]);
else if($row["type"] == "7")
$this->Database["gl_sm"][$row["id"]] = new TwitterChannel($row["group_id"]);
$this->Database["gl_sm"][$row["id"]]->SetValues($row);
}
*/
$this->Database["gl_fb"] = array();
$result = DBManager::Execute(true, "SELECT * FROM `" . $_prefix . DATABASE_FEEDBACK_CRITERIA_CONFIG . "` ORDER BY `type` ASC,`id` ASC;");
if($result)
while($row = @DBManager::FetchArray($result))
$this->Database["gl_fb"][$row["id"]] = new FeedbackCriteria($row);
$this->Database["gl_tsd"] = array();
$result = DBManager::Execute(true, "SELECT * FROM `" . $_prefix . DATABASE_TICKET_SUBS . "` ORDER BY `id` ASC;");
if($result)
while($row = @DBManager::FetchArray($result))
$this->Database["gl_tsd"][$row["id"].$row["type"].$row["parent_id"]] = new TicketSubDefinition($row);
if(Is::Defined("STATS_ACTIVE"))
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_GOALS . "` ORDER BY `ind` ASC"))
while($row = DBManager::FetchArray($result))
$this->Database["gl_go"][$row["id"]] = new Goal($row);
if(!empty(CacheManager::$ActiveManager))
CacheManager::$ActiveManager->SetData(DATA_CACHE_KEY_DBCONFIG,Server::$Configuration->Database);
}
}
static function Replace($_text)
{
$_text = str_replace(array("%website_name%","%SERVERNAME%"),Server::$Configuration->File["gl_site_name"],$_text);
$_text = str_replace("%company_logo_url%",Server::$Configuration->File["gl_cali"],$_text);
$_text = str_replace("%localdate%",date("Y-m-d"),$_text);
$_text = str_replace("%localtime%",date("H:i:s"),$_text);
return Server::Replace($_text,true,false);
}
static function GetCodeById($_id)
{
if(strlen($_id)==32)
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_CODES . "` WHERE `id`='" . DBManager::RealEscape($_id) . "';");
while($row = @DBManager::FetchArray($result))
return $row["code"];
}
return null;
}
static function ApplyTagsToConfig($_tagList)
{
if(empty($_tagList))
return;
if(!isset(Server::$Configuration->File["gl_tags"]))
Server::$Configuration->File["gl_tags"] = "";
$ctList = explode(",",Server::$Configuration->File["gl_tags"]);
$etlist = explode(",",$_tagList);
$missing = "";
foreach($etlist as $tag)
{
if(!in_array($tag,$ctList))
{
$missing .= "," . $tag;
}
}
if(!empty($missing))
{
if(!empty(Server::$Configuration->File["gl_tags"]))
Server::$Configuration->File["gl_tags"] .= $missing;
else
Server::$Configuration->File["gl_tags"] = substr($missing,1,strlen($missing));
Server::SetConfigValue("gl_tags",Server::$Configuration->File["gl_tags"]);
Server::SetConfigValue("gl_lcut",time());
CacheManager::FlushKey(DATA_CACHE_KEY_DBCONFIG);
}
}
static function DoNotTrack()
{
if(!Is::Null(Cookie::Get("no_tracking")))
return true;
if(isset($_SERVER['HTTP_DNT']) && !empty($_SERVER['HTTP_DNT']) && Server::$Configuration->File["gl_dnt"])
if($_SERVER['HTTP_DNT'] === "1" || strtolower($_SERVER['HTTP_DNT']) == "on")
return true;
return false;
}
}
class Server
{
public static $Statistic;
public static $Configuration;
public static $Languages;
public static $Countries;
public static $CountryAliases;
public static $Events = null;
public static $Inputs;
public static $Operators;
public static $Groups;
public static $Visitors;
public static $Response;
public static $Filters;
public static $Chats;
public static $Roles;
static function CheckPhpVersion($_ist,$_ond,$_ird)
{
$array = explode(".",phpversion());
if($array[0] > $_ist)
return true;
else if($array[0] == $_ist)
{
if($array[1] > $_ond || ($array[1] == $_ond && $array[2] >= $_ird))
return true;
return false;
}
return false;
}
static function DefineURL($_file)
{
$url = "";
$url_pr = "";
if(isset(Server::$Configuration->File["gl_url_detect"]) && !Server::$Configuration->File["gl_url_detect"] && isset(Server::$Configuration->File["gl_url"]) && !empty(Server::$Configuration->File["gl_url"]))
{
$url = Server::$Configuration->File["gl_url"];
$url_pr = str_replace(array("http:","https:"),"",strtolower(Server::$Configuration->File["gl_url"]));
}
else if(isset($_SERVER["HTTP_HOST"]) && !empty($_SERVER["HTTP_HOST"]))
{
$host = $_SERVER["HTTP_HOST"];
$path = $_SERVER["PHP_SELF"];
if(!empty($path) && !Str::EndsWith(strtolower($path),strtolower($_file)) && strpos(strtolower($path),strtolower($_file)) !== false)
{
if(empty(Server::$Configuration->File["gl_kbmr"]))
{
Logging::DebugLog(serialize($_SERVER));
exit("err 888383; can't read \$_SERVER[\"HTTP_HOST\"] and \$_SERVER[\"PHP_SELF\"]");
}
}
define("LIVEZILLA_DOMAIN",Communication::GetScheme() . $host);
define("LIVEZILLA_DOMAIN_PR","//" . $host);
$url = LIVEZILLA_DOMAIN . str_replace($_file,"",htmlentities($path,ENT_QUOTES,"UTF-8"));
$url_pr = LIVEZILLA_DOMAIN_PR . str_replace($_file,"",htmlentities($path,ENT_QUOTES,"UTF-8"));
}
if(!Str::EndsWith($url,"/"))
{
$url .= "/";
$url_pr .= "/";
}
$url = str_replace("/api/v2","",$url);
$url_pr = str_replace("/api/v2","",$url_pr);
define("LIVEZILLA_URL",$url);
define("LIVEZILLA_URL_PR",$url_pr);
}
static function DisableMagicQuotes()
{
if (function_exists("get_magic_quotes_gpc") && get_magic_quotes_gpc())
{
$process = array(&$_GET, &$_POST, &$_COOKIE, &$_REQUEST);
while (list($key, $val) = each($process)) {
foreach ($val as $k => $v) {
unset($process[$key][$k]);
if (is_array($v)) {
$process[$key][stripslashes($k)] = $v;
$process[] = &$process[$key][stripslashes($k)];
} else {
$process[$key][stripslashes($k)] = stripslashes($v);
}
}
}
unset($process);
}
}
static function GetIdentification()
{
if(isset($_POST[POST_INTERN_AUTHENTICATION_CLIENT_SYSTEM_ID]))
return Communication::GetParameter(POST_INTERN_AUTHENTICATION_CLIENT_SYSTEM_ID,"",$nu,FILTER_SANITIZE_SPECIAL_CHARS,null,32,false,false);
else if(isset($_GET[GET_TRACK_BROWSERID]))
return Communication::GetParameter(GET_TRACK_BROWSERID,"",$nu,FILTER_SANITIZE_SPECIAL_CHARS,null,32);
else if(isset($_POST[POST_EXTERN_USER_BROWSERID]))
return Communication::GetParameter(POST_EXTERN_USER_BROWSERID,"",$nu,FILTER_SANITIZE_SPECIAL_CHARS,null,32);
return "";
}
static function RunCronJobs($_fromApi,$_forceMaintain=false,$_forceEmailout=false,$_forceEmailin=false,$_forceSMin=false)
{
if(isset($_POST["p_shout"]))
{
return true;
}
Server::InitDataBlock(array("DBCONFIG"));
$cj_maintain = (isset(Server::$Configuration->File["gl_cj_maintain"])) ? Server::$Configuration->File["gl_cj_maintain"] : 0;
$cj_email_out = (isset(Server::$Configuration->File["gl_cj_email_out"])) ? Server::$Configuration->File["gl_cj_email_out"] : 0;
$cj_email_in = (isset(Server::$Configuration->File["gl_cj_email_in"])) ? Server::$Configuration->File["gl_cj_email_in"] : 0;
$cj_sm_in = (isset(Server::$Configuration->File["gl_cj_sm_in"])) ? Server::$Configuration->File["gl_cj_sm_in"] : 0;
$cj_visitors = (isset(Server::$Configuration->File["gl_cj_visitors"])) ? Server::$Configuration->File["gl_cj_visitors"] : 0;
$cj_rep_re_calc = (isset(Server::$Configuration->File["gl_rep_re_calc"])) ? Server::$Configuration->File["gl_rep_re_calc"] : 0;
$action = false;
if($cj_visitors < (time() - 120) || $_forceMaintain)
{
$action = true;
Server::SetCronjobTime("gl_cj_visitors");
Server::CloseVisitorSessions();
}
else if($cj_maintain < (time() - 45000) || $_forceMaintain)
{
$action = true;
Server::SetCronjobTime("gl_cj_maintain");
require_once(LIVEZILLA_PATH . "_lib/functions.internal.optimize.inc.php");
DatabaseMaintenance::Maintain();
if(!$_fromApi)
return true;
}
// API path violates IO security rule ("..") when loading post template; access permitted
if($cj_email_out < (time() - 60) && !$_fromApi)
{
$action = true;
Server::SetCronjobTime("gl_cj_email_out");
if(empty(Server::$Configuration->File["gl_rm_chats"]) || !empty(Server::$Configuration->File["gl_rm_chats_time"]))
{
Chat::CloseChats();
Communication::SendChatTranscripts();
}
if(!$_fromApi)
return true;
}
if(count(Server::$Configuration->Database["gl_email"])>0)
if($cj_email_in < (time() - (120-(count(Server::$Configuration->Database["gl_email"])*20))) || $_forceEmailin)
{
$action = true;
Server::SetCronjobTime("gl_cj_email_in");
$downloadInitiated = Communication::DownloadEmails($_fromApi);
if($downloadInitiated && !$_fromApi)
return true;
}
if(count(Server::$Configuration->Database["gl_sm"])>0)
{
$callTime = (120-(count(Server::$Configuration->Database["gl_sm"])*20));
$callTimeAPI = 60;
if($cj_sm_in < (time() - $callTime) || ($_forceSMin && $cj_sm_in < (time() - $callTimeAPI)))
{
$action = true;
Server::SetCronjobTime("gl_cj_sm_in");
$downloadInitiated = Communication::DownloadSocialMedia($_fromApi);
if($downloadInitiated && !$_fromApi)
return true;
}
}
if((STATS_ACTIVE && !$action && $cj_rep_re_calc < (time() - StatisticProvider::$UpdateInterval)))
{
Server::SetCronjobTime("gl_rep_re_calc");
CacheManager::FlushKey(DATA_CACHE_KEY_STATS);
Server::$Statistic = new StatisticProvider();
$report = new StatisticYear(date("Y"),0,0,0,0);
$report->Update();
}
return true;
}
static function CloseVisitorSessions()
{
$resultbr = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_BROWSERS . "` WHERE `closed`=0 AND `last_active` < " . intval(time() - Server::$Configuration->File["timeout_track"]) . ";");
if($resultbr)
{
while($rowbr = DBManager::FetchArray($resultbr))
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_BROWSER_URLS . "` SET `closed`=".time()." WHERE `browser_id` = '" . DBManager::RealEscape($rowbr["id"]) . "';");
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_BROWSERS . "` SET `closed`=".time()." WHERE `id` = '" . DBManager::RealEscape($rowbr["id"]) . "';");
}
}
$resultv = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITORS . "` WHERE `closed`=0 AND NOT EXISTS (SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_BROWSERS . "` WHERE `visitor_id` = `" . DB_PREFIX . DATABASE_VISITORS . "`.`id` AND `visit_id` = `" . DB_PREFIX . DATABASE_VISITORS . "`.`visit_id` AND `closed`=0);");
if($resultv)
{
while($rowv = DBManager::FetchArray($resultv))
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITORS . "` SET `closed`=".time()." WHERE `closed`=0 AND `id` = '" . DBManager::RealEscape($rowv["id"]) . "';");
}
}
}
static function SetCronjobTime()
{
$key = func_get_arg(0);
$time = func_num_args()>1 ? func_get_arg(1) : time();
Server::SetConfigValue($key,intval($time));
CacheManager::FlushKey(DATA_CACHE_KEY_DBCONFIG);
}
static function SetConfigValue($_key,$_value)
{
DBManager::Execute(true, "REPLACE INTO `" . DB_PREFIX . DATABASE_CONFIG . "` (`key`,`value`) VALUES ('" . DBManager::RealEscape($_key) . "','" . DBManager::RealEscape($_value) . "');");
}
static function InitDataProvider($connection=false)
{
if(!isset(Server::$Configuration->File["gl_db_prefix"]))
return false;
if(!defined("DB_PREFIX"))
define("DB_PREFIX",Server::$Configuration->File["gl_db_prefix"]);
DBManager::$Connector = new DBManager(Server::$Configuration->File["gl_db_user"], Server::$Configuration->File["gl_db_pass"], Server::$Configuration->File["gl_db_host"],Server::$Configuration->File["gl_db_name"],Server::$Configuration->File["gl_db_prefix"]);
if(!empty(Server::$Configuration->File["gl_db_ext"]))
DBManager::$Extension = Server::$Configuration->File["gl_db_ext"];
if(DBManager::$Extension == "mysqli" && !function_exists("mysqli_connect"))
DBManager::$Extension = "mysql";
if(DBManager::$Connector->InitConnection())
$connection = true;
if($connection)
{
Server::$Configuration->LoadFromDatabase(false,Server::$Configuration->File["gl_db_prefix"]);
if(!isset(Server::$Configuration->File["gl_caen"]))
Server::$Configuration->File["gl_caen"] = 1;
if(!Server::IsServerSetup() && !Is::Defined("IN_API"))
Server::InitCacheManager();
}
else
Logging::DatabaseLog("No connection to database");
return $connection;
}
static function InitCacheManager()
{
if(CacheManager::CachingAvailable(Server::$Configuration->File["gl_caen"]) !== false)
{
$gttl = min(Server::$Configuration->File["poll_frequency_clients"],Server::$Configuration->File["poll_frequency_tracking"])*2;
$tttl = abs(min(Server::$Configuration->File["timeout_clients"],Server::$Configuration->File["timeout_chats"])-5);
$sttl = 3600;
$static_ttl = 3600;
CacheManager::$ActiveManager = new CacheManager(md5(Server::$Configuration->File["gl_lzid"].Server::$Configuration->File["gl_db_prefix"].Server::$Configuration->File["gl_db_pass"].Server::$Configuration->File["gl_db_user"].Server::$Configuration->File["gl_db_name"]),$gttl,array(DATA_CACHE_KEY_EVENTS=>array("EVENTS",128,$static_ttl),DATA_CACHE_KEY_OPERATORS=>array("INTERNAL",256,$tttl,true),DATA_CACHE_KEY_ROLES=>array("ROLES",128,$tttl,true),DATA_CACHE_KEY_GROUPS=>array("GROUPS",256,$static_ttl,true),DATA_CACHE_KEY_FILTERS=>array("FILTERS",128,$static_ttl,true),DATA_CACHE_KEY_DBCONFIG=>array("DBCNF",128,$static_ttl),DATA_CACHE_KEY_STATS=>array("STATS",1,$sttl,true),DATA_CACHE_KEY_DATA_TIMES=>array("DUT",1,$static_ttl)));
CacheManager::$ActiveManager->Read();
}
}
static function UnloadDataProvider()
{
if(!empty(CacheManager::$ActiveManager) && !Server::IsServerSetup())
CacheManager::$ActiveManager->Close();
DBManager::Close();
}
static function InitStatisticProvider()
{
require_once(LIVEZILLA_PATH . "_lib/objects.stats.inc.php");
Server::$Statistic = new StatisticProvider();
}
static function InitDataBlock($_fields)
{
if(!DBManager::$Connected)
return false;
if(in_array("DBCONFIG",$_fields) && empty(Server::$Configuration->Database))Server::$Configuration->LoadFromDatabase(true,Server::$Configuration->File["gl_db_prefix"]);
if((in_array("INTERNAL",$_fields) || in_array("GROUPS",$_fields)) && empty(Server::$Operators))
{
Server::LoadInternals();
if(Is::Defined("IS_FILTERED") && FILTER_ALLOW_TICKETS && !FILTER_ALLOW_CHATS)
foreach(Server::$Operators as $operator)
$operator->LastActive = $operator->Status = USER_STATUS_OFFLINE;
}
if(in_array("LANGUAGES",$_fields) && empty(Server::$Languages))Server::LoadLanguages();
if(in_array("COUNTRIES",$_fields) && empty(Server::$Countries))Server::LoadCountries();
if(in_array("INPUTS",$_fields) && empty(Server::$Inputs))DataInput::Build();
if(in_array("FILTERS",$_fields) && empty(Server::$Filters))Server::LoadFilters();
if(DBManager::$Connected)
{
if(in_array("EVENTS",$_fields) && empty(Server::$Events))Server::LoadEvents();
}
return true;
}
static function ForceUpdate($_fields)
{
if(in_array("FILTERS",$_fields))
{
CacheManager::FlushKey(DATA_CACHE_KEY_FILTERS);
Server::$Filters = array();
Server::InitDataBlock(array("FILTERS"));
}
if(in_array("INTERNAL",$_fields) || in_array("GROUPS",$_fields))
{
CacheManager::FlushKey(DATA_CACHE_KEY_OPERATORS);
CacheManager::FlushKey(DATA_CACHE_KEY_ROLES);
CacheManager::FlushKey(DATA_CACHE_KEY_GROUPS);
Server::$Groups = array();
Server::$Operators = array();
Server::$Roles = array();
Server::InitDataBlock(array("INTERNAL","GROUPS"));
}
}
static function IsServerSetup()
{
return isset($_POST[POST_INTERN_ADMINISTRATE]) || (isset($_POST[POST_INTERN_SERVER_ACTION]) && ($_POST[POST_INTERN_SERVER_ACTION] == INTERN_ACTION_GET_ICON_LIST || $_POST[POST_INTERN_SERVER_ACTION] == INTERN_ACTION_DOWNLOAD_TRANSLATION));
}
static function IsAvailable($_serverOnly=false)
{
if(!$_serverOnly && !empty(Server::$Configuration->File["gl_deac"]))
return false;
return (@file_exists(FILE_SERVER_DISABLED)) ? false : true;
}
static function InitConfiguration()
{
Server::$Configuration = new Configuration();
Server::$Configuration->LoadFromFile();
}
static function LoadLanguages()
{
global $LANGUAGES;
require_once(LIVEZILLA_PATH . "_lib/objects.languages.inc.php");
Server::$Languages = $LANGUAGES;
}
static function LoadCountries()
{
global $COUNTRIES,$COUNTRY_ALIASES;
require(LIVEZILLA_PATH . "_lib/objects.countries.inc.php");
Server::$Countries = $COUNTRIES;
Server::$CountryAliases = $COUNTRY_ALIASES;
}
static function LoadInternals()
{
if(DBManager::$Connected)
{
if(!empty(CacheManager::$ActiveManager) && CacheManager::$ActiveManager->GetData(DATA_CACHE_KEY_OPERATORS,Server::$Operators) && CacheManager::$ActiveManager->GetData(DATA_CACHE_KEY_GROUPS,Server::$Groups) && CacheManager::$ActiveManager->GetData(DATA_CACHE_KEY_ROLES,Server::$Roles))
if(is_array(Server::$Operators) && is_array(Server::$Groups) && !empty(Server::$Operators) && !empty(Server::$Groups))
{
return;
}
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_OPERATORS . "` ORDER BY `bot` ASC, `firstname` ASC;");
while($row = @DBManager::FetchArray($result))
{
if(!empty($row["system_id"]))
{
Server::$Operators[$row["system_id"]] = new Operator($row["system_id"],$row["id"]);
Server::$Operators[$row["system_id"]]->SetValues($row);
}
}
$result = DBManager::Execute(false, "SELECT * FROM `" . DB_PREFIX . DATABASE_GROUPS . "` ORDER BY `position` ASC;");
if(!$result)
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_GROUPS . "`;");
if($result)
while($row = DBManager::FetchArray($result))
if(empty(Server::$Groups[$row["id"]]))
Server::$Groups[$row["id"]] = new UserGroup($row["id"],$row);
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_PREDEFINED . "`;");
if($result)
while($row = DBManager::FetchArray($result))
if(!empty(Server::$Operators[$row["internal_id"]]))
Server::$Operators[$row["internal_id"]]->PredefinedMessages[strtolower($row["lang_iso"])] = new PredefinedMessage($row["lang_iso"],$row);
else if(!empty(Server::$Groups[$row["group_id"]]))
Server::$Groups[$row["group_id"]]->PredefinedMessages[strtolower($row["lang_iso"])] = new PredefinedMessage($row["lang_iso"],$row);
if(is_array(Server::$Groups))
foreach(Server::$Groups as $group)
$group->SetDefaultPredefinedMessage();
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_SIGNATURES . "`;");
if($result)
while($row = DBManager::FetchArray($result))
if(!empty(Server::$Operators[$row["operator_id"]]))
Server::$Operators[$row["operator_id"]]->Signatures[strtolower($row["id"])] = new Signature($row);
else if(!empty(Server::$Groups[$row["group_id"]]))
Server::$Groups[$row["group_id"]]->Signatures[strtolower($row["id"])] = new Signature($row);
Server::$Roles = array();
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_ROLES . "` ORDER BY `name` ASC;");
while($row = @DBManager::FetchArray($result))
Server::$Roles[$row["id"]] = new Role($row);
if(!Is::Defined("LOGIN") && !empty(CacheManager::$ActiveManager))
{
CacheManager::$ActiveManager->SetData(DATA_CACHE_KEY_OPERATORS,Server::$Operators);
CacheManager::$ActiveManager->SetData(DATA_CACHE_KEY_GROUPS,Server::$Groups);
CacheManager::$ActiveManager->SetData(DATA_CACHE_KEY_ROLES,Server::$Roles);
}
}
if(!empty($_POST["p_groups_0_id"]) && empty(Server::$Groups) && CALLER_TYPE == CALLER_TYPE_INTERNAL && !empty(Server::$Operators))
Server::$Groups["DEFAULT"] = new UserGroup("DEFAULT");
}
static function LoadEvents()
{
if(!empty(CacheManager::$ActiveManager) && CacheManager::$ActiveManager->GetData(112,Server::$Events) && Server::$Events != null)
return;
Server::$Events = new EventList();
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_EVENTS . "` WHERE `priority`>=0 ORDER BY `priority` DESC;");
while($row = @DBManager::FetchArray($result))
{
$Event = new Event($row);
$result_urls = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_EVENT_URLS . "` WHERE `eid`='" . DBManager::RealEscape($Event->Id) . "';");
while($row_url = @DBManager::FetchArray($result_urls))
{
$EventURL = new EventURL($row_url);
$Event->URLs[$EventURL->Id] = $EventURL;
}
$result_funnel_urls = DBManager::Execute(true, "SELECT `ind`,`uid` FROM `" . DB_PREFIX . DATABASE_EVENT_FUNNELS . "` WHERE `eid`='" . DBManager::RealEscape($Event->Id) . "';");
while($funnel_url = @DBManager::FetchArray($result_funnel_urls))
{
$Event->FunnelUrls[$funnel_url["ind"]] = $funnel_url["uid"];
}
$result_actions = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_EVENT_ACTIONS . "` WHERE `eid`='" . DBManager::RealEscape($Event->Id) . "';");
while($row_action = @DBManager::FetchArray($result_actions))
{
$EventAction = new EventAction($row_action);
$Event->Actions[$EventAction->Id] = $EventAction;
if($EventAction->Type == 2 || $EventAction->Type == 22)
{
$EventAction->Invitation = new Invitation();
$result_senders = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_EVENT_ACTION_SENDERS . "` WHERE `pid`='" . DBManager::RealEscape($EventAction->Id) . "' ORDER BY `priority` DESC;");
while($row_sender = @DBManager::FetchArray($result_senders))
{
$InvitationSender = new EventActionSender($row_sender);
$EventAction->Invitation->Senders[$InvitationSender->Id] = $InvitationSender;
}
}
else if($EventAction->Type < 2)
{
$result_receivers = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_EVENT_ACTION_RECEIVERS . "` WHERE `action_id`='" . DBManager::RealEscape($EventAction->Id) . "';");
while($row_receiver = @DBManager::FetchArray($result_receivers))
$EventAction->Receivers[$row_receiver["receiver_id"]] = new EventActionReceiver($row_receiver);
}
}
if(STATS_ACTIVE)
{
$result_goals = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_EVENT_GOALS . "` WHERE `event_id`='" . DBManager::RealEscape($Event->Id) . "';");
while($row_goals = @DBManager::FetchArray($result_goals))
$Event->Goals[$row_goals["goal_id"]] = new EventAction($row_goals["goal_id"],9);
}
Server::$Events->Events[$Event->Id] = $Event;
}
if(!empty(CacheManager::$ActiveManager))
CacheManager::$ActiveManager->SetData(112,Server::$Events,true);
}
static function LoadFilters()
{
if(!empty(CacheManager::$ActiveManager) && CacheManager::$ActiveManager->GetData(DATA_CACHE_KEY_FILTERS,Server::$Filters) && Server::$Filters != null)
return;
Server::$Filters = new FilterList();
if(DBManager::$Connected)
Server::$Filters->Populate();
if(!empty(CacheManager::$ActiveManager))
CacheManager::$ActiveManager->SetData(DATA_CACHE_KEY_FILTERS,Server::$Filters,true);
}
static function Replace($_toReplace,$_language=true,$_config=true,$_selectLanguage=true,$_stats=false,$_quotes=false)
{
if($_selectLanguage)
LocalizationManager::AutoLoad();
$to_replace = array();
if($_language)
$to_replace["lang"] = LocalizationManager::$TranslationStrings;
if($_config)
$to_replace["config"] = Server::$Configuration->File;
foreach($to_replace as $type => $values)
if(is_array($values))
foreach($values as $short => $value)
if(!is_array($value))
{
if($type == "lang" && !$_stats && strpos($short,"stats_")===0)
continue;
if($_quotes && strpos($_toReplace,"<!--".$type."_".$short."-->")!==false)
{
$value = str_replace("\\'","'",$value);
$value = str_replace("'","\\'",$value);
}
$_toReplace = str_replace("<!--".$type."_".$short."-->",$value,$_toReplace);
}
else
foreach($value as $subKey => $subValue)
{
if(!is_array($subValue))
$_toReplace = str_replace("<!--".$type."_".$subKey."-->",$subValue,$_toReplace);
}
if($_language)
for($i=1;$i<=10;$i++)
$_toReplace = str_replace("<!--lang_client_custom_".str_pad($i, 2, "0", STR_PAD_LEFT)."-->","",$_toReplace);
$_toReplace = str_replace("<!--website-->","",$_toReplace);
$_toReplace = str_replace("%domain%",@Server::$Configuration->File["gl_site_name"],$_toReplace);
if(defined("LIVEZILLA_URL"))
{
$_toReplace = str_replace("<!--server-->",LIVEZILLA_URL,$_toReplace);
$_toReplace = str_replace("<!--server_pr-->",LIVEZILLA_URL_PR,$_toReplace);
}
return str_replace("<!--file_chat-->",FILE_CHAT,$_toReplace);
}
static function SetTimeLimit($_time)
{
@set_time_limit($_time);
$_time = min(max(@ini_get('max_execution_time'),30),$_time);
return $_time;
}
static function LoadLibrary($_type,$_name)
{
if($_type == "ZEND")
{
if(!defined("LIB_ZEND_LOADED"))
{
define("LIB_ZEND_LOADED",true);
$includePath = array();
if(defined("IN_API"))
$includePath[] = './../../_lib/trdp/';
else
$includePath[] = './_lib/trdp/';
$includePath[] = get_include_path();
$includePath = implode(PATH_SEPARATOR,$includePath);
set_include_path($includePath);
require_once 'Zend/Loader.php';
}
if(!defined($_name))
{
define($_name,true);
Zend_Loader::loadClass($_name);
}
}
}
static function SaveDBStats()
{
if(false && DBManager::$Connected && !Is::Defined("NO_DB_LOG") && CALLER_TYPE != CALLER_TYPE_INTERNAL)
{
$fdb = array();
$cqcount = DBManager::$QueryCount;
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_CONFIG . "` WHERE `key` LIKE 'gl_db_%';");
while($result && $row = DBManager::FetchArray($result))
$fdb[$row["key"]] = $row["value"];
$qmax = (!empty($fdb["gl_db_q_max"])) ? $fdb["gl_db_q_max"] : 0;
$ccount = (!empty($fdb["gl_db_c_count"]) && $fdb["gl_db_c_count"] < 1000) ? $fdb["gl_db_c_count"] : 0;
$qcount = (!empty($fdb["gl_db_q_count"]) && $fdb["gl_db_c_count"] < 1000) ? $fdb["gl_db_q_count"] : $cqcount;
$nqcount = (($ccount*$qcount)+$cqcount)/($ccount+1);
$ccount++;
DBManager::Execute(true, "REPLACE INTO `" . DB_PREFIX . DATABASE_CONFIG . "` (`key`, `value`) VALUES ('gl_db_c_count','" . intval($ccount) . "');");
DBManager::Execute(true, "REPLACE INTO `" . DB_PREFIX . DATABASE_CONFIG . "` (`key`, `value`) VALUES ('gl_db_q_count','" . $nqcount . "');");
if($cqcount > $qmax)
{
Logging::DebugLog($cqcount."---------------");
Logging::DebugLog(DBManager::$Queries);
DBManager::Execute(true, "REPLACE INTO `" . DB_PREFIX . DATABASE_CONFIG . "` (`key`, `value`) VALUES ('gl_db_q_max','" . $cqcount . "');");
}
}
}
static function IsPasswordAPI()
{
return function_exists("password_hash") && function_exists("password_verify") && defined("PASSWORD_DEFAULT");
}
static function GetVisionData()
{
SystemTime::GetExecutionTime();
$operators = $visitors = $chats = 0;
$result = DBManager::Execute(true, "SELECT count(*) AS `OPCOUNT` FROM `".DB_PREFIX.DATABASE_OPERATORS."` WHERE `last_active` > " . intval(time()-100) . ";");
if($row = DBManager::FetchArray($result))
$operators = $row["OPCOUNT"];
$result = DBManager::Execute(true, "SELECT count(*) AS `VSCOUNT` FROM `".DB_PREFIX.DATABASE_VISITORS."` WHERE `closed`=0;");
if($row = DBManager::FetchArray($result))
$visitors = $row["VSCOUNT"];
$result = DBManager::Execute(true, "SELECT count(*) AS `CHCOUNT` FROM `".DB_PREFIX.DATABASE_VISITOR_CHATS."` WHERE `chat_id`>0 AND `last_active` > " . intval(time()-100) . ";");
if($row = DBManager::FetchArray($result))
$chats = $row["CHCOUNT"];
return json_encode(array(VERSION,$operators,$visitors,$chats,SystemTime::GetExecutionTime(false)));
}
static function CallURL($_url,$_postData=null)
{
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $_url);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
//curl_setopt($ch, CURLOPT_PROXY, "127.0.0.1:8888");
if($_postData != null)
{
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS,$_postData);
}
curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
$output = curl_exec($ch);
curl_close($ch);
return $output;
}
}
class Communication
{
static function DownloadSocialMedia($_fromAPI=false)
{
$downloadInitiated = false;
if(is_array(Server::$Groups) && !empty(Server::$Configuration->Database["gl_sm"]))
{
$temporaryPruning = false;
foreach(Server::$Groups as $gid => $group)
{
foreach(Server::$Configuration->Database["gl_sm"] as $channel)
if($channel->GroupId == $gid && $channel->LastConnect < (time()-($channel->ConnectFrequency*60)))
{
$ac = $channel->SetLastConnect(time());
if($ac==0)
continue;
$downloadInitiated = true;
$newTickets = $channel->Download();
$maxUpdateTime = array();
$dcountm = 0;
foreach($newTickets as $hash => $ticket)
{
if(count($ticket->Messages)==0)
{
Logging::GeneralLog("Missing Ticket Messages: empty ticket");
Logging::GeneralLog(serialize($ticket));
continue;
}
$newMessageInTicket = false;
$dcountm += count($ticket->Messages);
$id= $groupid= $language="";
if($exists = Ticket::Exists($hash,$id,$groupid,$language))
{
$ticket->Id = $id;
$ticket->Group = $groupid;
$ticket->Language = strtoupper($language);
}
else
{
$ticket->Id = CacheManager::GetObjectId("ticket_id",DATABASE_TICKETS);
$ticket->Channel = $channel->Type;
$ticket->Language = strtoupper(Server::$Configuration->File["gl_default_language"]);
}
if(!$exists && isset($ticket->ChannelUniqueId) && !empty($ticket->ChannelUniqueId))
$exists = Ticket::UniqueChannelIdExists($ticket->ChannelUniqueId);
$ticket->Group = $gid;
$tcreated = 0;
$time = time();
foreach($ticket->Messages as $index => $message)
{
$message->Hash = $hash;
$maxUpdateTime[$message->Id] = $message->Created;
$tcreated = ($tcreated>0) ? min($tcreated,$message->Created):$message->Created;
$message->ChannelId = $message->Id;
$message->Id = (($index==0) && !$exists) ? $ticket->Id : md5($message->Id);
$message->Edited = $message->Created;
$message->TicketId = $ticket->Id;
$message->Subject = $channel->Name;
$existMessTicketId = 0;
if(!TicketMessage::Exists($message->ChannelId,$existMessTicketId))
{
$time = $message->Save($ticket->Id,true,null,$ticket);
$newMessageInTicket = true;
}
else
{
if($existMessTicketId != $message->TicketId)
{
$temporaryPruning = true;
}
}
if(!TicketMessage::Exists($message->ChannelId))
{
Logging::GeneralLog("Missing Ticket Message: " . $message->TicketId . " / " . $message->ChannelId);
Logging::GeneralLog(serialize($message));
}
}
if(!$exists)
{
$ticket->ChannelId = $channel->Id;
$ticket->Save($hash,false);
$ticket->Created = $tcreated;
}
if(!$exists || $newMessageInTicket)
{
$ticket->Reactivate();
$ticket->SetLastUpdate($time);
}
}
arsort($maxUpdateTime);
foreach($maxUpdateTime as $uid => $utime)
{
if($channel->Type == 6)
$channel->SetLastUpdate($utime);
else if($channel->Type == 7)
$channel->SetLastUpdate($uid);
break;
}
CacheManager::FlushKey(DATA_CACHE_KEY_DBCONFIG);
if(!$_fromAPI)
break 2;
}
}
if($temporaryPruning)
{
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_TICKETS . "` WHERE NOT EXISTS (SELECT * FROM `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` WHERE `ticket_id` = `" . DB_PREFIX . DATABASE_TICKETS . "`.`id`)");
}
}
return $downloadInitiated;
}
static function DownloadEmails($_fromAPI=false,$reload=false)
{
$downloadInitiated = false;
if(is_array(Server::$Groups))
foreach(Server::$Groups as $group)
{
$gmbout = Mailbox::GetById($group->TicketEmailOut);
if(is_array($group->TicketEmailIn))
foreach($group->TicketEmailIn as $mid)
if(!empty(Server::$Configuration->Database["gl_email"][$mid]) && Server::$Configuration->Database["gl_email"][$mid]->LastConnect < (time()-(Server::$Configuration->Database["gl_email"][$mid]->ConnectFrequency*60)))
{
$ac = Server::$Configuration->Database["gl_email"][$mid]->SetLastConnect(time());
if($ac==0)
continue;
$downloadInitiated = true;
$newmails = Server::$Configuration->Database["gl_email"][$mid]->Download($reload,Server::$Configuration->Database["gl_email"][$mid]->Delete);
if(!empty($newmails) && is_array($newmails))
foreach($newmails as $temail)
{
$temail->Email = (!empty($temail->ReplyTo)) ? $temail->ReplyTo : $temail->Email;
if(TicketEmail::Exists($temail->Id))
continue;
$Ticket = null;
$temail->MailboxId = $mid;
$temail->GroupId = $group->Id;
$exists = false;
if(preg_match_all("/\[[a-zA-Z\d]{12}\]/", $temail->Subject . $temail->Body . $temail->BodyHTML, $matches))
{
if(empty(Server::$Configuration->File["gl_avhe"]))
$temail->BodyHTML = "";
foreach($matches[0] as $match)
{
$id=$groupid=$language="";
if($exists=Ticket::Exists($match,$id,$groupid,$language))
{
$Ticket = new Ticket($id,"");
$Ticket->Load(false,true);
$lastOutgoing = true;
if(count($Ticket->Messages) > 0)
if($Ticket->Messages[count($Ticket->Messages)-1]->Type != 1)
$lastOutgoing = false;
$Ticket = new Ticket($id,true);
$Ticket->ChannelId = $mid;
$Ticket->Group = $groupid;
$Ticket->Language = strtoupper($language);
$Ticket->Messages[0]->Type = (($gmbout != null && $temail->Email == $gmbout->Email) || $temail->Email == Server::$Configuration->Database["gl_email"][$mid]->Email) ? 1 : 3;
$Ticket->Messages[0]->Text = $temail->Body;
if(!empty(Server::$Configuration->File["gl_avhe"]))
$Ticket->Messages[0]->HTML = $temail->BodyHTML;
$Ticket->Messages[0]->Email = (!empty($temail->ReplyTo)) ? $temail->ReplyTo : $temail->Email;
$Ticket->Messages[0]->ChannelId = $temail->Id;
$Ticket->Messages[0]->Fullname = $temail->Name;
$Ticket->Messages[0]->Subject = $temail->Subject;
$Ticket->Messages[0]->Hash = strtoupper(str_replace(array("[","]"),"",$match));
$Ticket->Messages[0]->Created = $temail->Created;
$Ticket->Messages[0]->EmailCC = $temail->CC;
$Ticket->Messages[0]->Save($id,false,null,$Ticket);
$Ticket->LoadStatus();
$Ticket->Reactivate();
$isClosed = $Ticket->Editor != null && $Ticket->Editor->Status == 2;
$isPending = $Ticket->Editor != null && $Ticket->Editor->Status == 4;
$Ticket->SetLastUpdate(time(),$lastOutgoing || $isClosed || $isPending);
break;
}
}
}
if(!$exists)
{
if($group->TicketHandleUnknownEmails == 1)
{
$temail->Save();
}
else if($group->TicketHandleUnknownEmails == 0)
{
$temail->Save();
$temail->Destroy();
$Ticket = new Ticket(CacheManager::GetObjectId("ticket_id",DATABASE_TICKETS),true);
$Ticket->ChannelId = $mid;
$Ticket->Group = $group->Id;
$Ticket->Channel = 1;
$Ticket->Language = strtoupper(Server::$Configuration->File["gl_default_language"]);
$Ticket->Messages[0]->Id = $Ticket->Id;
$Ticket->Messages[0]->Type = 3;
$Ticket->Messages[0]->Text = $temail->Body;
if(!empty(Server::$Configuration->File["gl_avhe"]))
$Ticket->Messages[0]->HTML = $temail->BodyHTML;
$Ticket->Messages[0]->Email = (!empty($temail->ReplyTo)) ? $temail->ReplyTo : $temail->Email;
$Ticket->Messages[0]->ChannelId = $temail->Id;
$Ticket->Messages[0]->Fullname = $temail->Name;
$Ticket->Messages[0]->Created = $temail->Created;
$Ticket->Messages[0]->Subject = $temail->Subject;
$Ticket->Messages[0]->Attachments = $temail->Attachments;
$Ticket->Messages[0]->EmailCC = $temail->CC;
$Ticket->Messages[0]->SaveAttachments();
$Ticket->Save();
$Ticket->AutoAssignEditor();
$Ticket->SetLastUpdate(time());
LocalizationManager::AutoLoad(strtolower(Server::$Configuration->File["gl_default_language"]),true);
$Ticket->SendAutoresponder(new Visitor(""),new VisitorBrowser("",false));
LocalizationManager::AutoLoad("",true);
}
}
foreach($temail->Attachments as $attid => $attdata)
{
if(strpos($attdata[0],".") === false)
{
file_put_contents(PATH_UPLOADS . $attdata[0],$attdata[2]);
$tags = (count($attdata) > 3) ? $attdata[3] : "";
KnowledgeBase::CreateEntry("SYSTEM", $attid, $attdata[0], 3, $attdata[1], 0, 100, 0,$tags);
if(!$exists && $group->TicketHandleUnknownEmails == 1)
$temail->SaveAttachment($attid);
if(!empty($Ticket))
$Ticket->Messages[0]->ApplyAttachment($attid);
}
}
}
if($reload)
Server::$Configuration->Database["gl_email"][$mid]->SetLastConnect(0);
if(!$_fromAPI)
return $downloadInitiated;
}
}
return $downloadInitiated;
}
static function SendChatTranscripts()
{
$result = DBManager::Execute(false, "SELECT * FROM `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` WHERE `chat_type`=1 AND `endtime`>0 AND `closed`>0 AND `transcript_sent`=0 LIMIT 1;");
if($result)
while($row = DBManager::FetchArray($result))
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` SET `transcript_sent`=1 WHERE `chat_id`='" . DBManager::RealEscape($row["chat_id"]) . "' LIMIT 1;");
Communication::SendChatTranscript($row);
}
if(!empty(Server::$Configuration->File["gl_rm_chats"]) && Server::$Configuration->File["gl_rm_chats_time"] == 0)
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` WHERE `transcript_sent` = '1';");
}
static function SendChatTranscript($row,$_custom=false,$_customReceivers="")
{
if(empty($row["transcript_html"]) && empty($row["transcript_text"]))
return;
$receiverList = (!$_custom) ? $row["transcript_receiver"] : $_customReceivers;
Server::InitDataBlock(array("INTERNAL","INPUTS"));
$defmailbox = Mailbox::GetDefaultOutgoing();
$tData = array($row["transcript_text"],$row["transcript_html"]);
for($i=0;$i<count($tData);$i++)
{
if($i == 1 && empty($tData[$i]))
continue;
$tData[$i] = str_replace(array("%fullname%","%efullname%"),$row["fullname"],$tData[$i]);
$tData[$i] = str_replace(array("%email%","%eemail%"),$row["email"],$tData[$i]);
$tData[$i] = str_replace("%rating%",Feedback::GetRatingAVG($row["chat_id"]),$tData[$i]);
$subject = $row["subject"];
$customs = @unserialize($row["customs"]);
$fakeSender = "";
foreach(Server::$Inputs as $index => $input)
if($input->Active && $input->Custom && !isset(Server::$Groups[$row["group_id"]]->TicketInputsHidden[$index]))
{
$cv="";
if($input->Type == "CheckBox")
$cv = ((!empty($customs[$input->Name])) ? "<!--lang_client_yes-->" : "<!--lang_client_no-->");
else if(!empty($customs[$input->Name]) || $input->Type == "ComboBox")
$cv = $input->GetClientValue(@$customs[$input->Name]);
$tData[$i] = str_replace("%custom".$index."%",$cv,$tData[$i]);
}
$tData[$i] = Server::Replace($tData[$i]);
$tData[$i] = Mailbox::FinalizeDataBlock($tData[$i],$i==1);
}
$mailbox=null;
if(!empty($row["group_id"]) && isset(Server::$Groups[$row["group_id"]]) && !empty(Server::$Groups[$row["group_id"]]->ChatEmailOut))
$mailbox = Mailbox::GetById(Server::$Groups[$row["group_id"]]->ChatEmailOut);
$mailbox = (!empty($mailbox)) ? $mailbox : $defmailbox;
if($mailbox != null && (!empty(Server::$Configuration->File["gl_soct"]) || $_custom) && !empty($receiverList))
Communication::SendEmail($mailbox, $receiverList, "", "", $mailbox->Email, $tData[0], $tData[1], $subject);
if(!$_custom)
{
if(!empty(Server::$Configuration->File["gl_scto"]))
{
Server::InitDataBlock(array("INTERNAL"));
$receivers = array();
$resulti = DBManager::Execute(true, "SELECT `user_id` FROM `" . DB_PREFIX . DATABASE_VISITOR_CHAT_OPERATORS . "` WHERE `chat_id`='" . DBManager::RealEscape($row["chat_id"]) . "' AND `ltime`=0;");
if($resulti)
while($rowi = DBManager::FetchArray($resulti))
{
if(!empty(Server::$Operators[$rowi["user_id"]]) && !in_array($rowi["user_id"],$receivers))
$receivers[] = $rowi["user_id"];
else
continue;
Communication::SendEmail($mailbox, Server::$Operators[$receivers[count($receivers) - 1]]->Email, "", "", $mailbox->Email, $tData[0], $tData[1], $subject);
}
}
if(!empty(Server::$Configuration->File["gl_sctg"]))
{
Server::InitDataBlock(array("GROUPS"));
Communication::SendEmail($mailbox, Server::$Groups[$row["group_id"]]->Email, "", "", $mailbox->Email, $tData[0], $tData[1], $subject);
}
if(!empty($mailbox) && !empty(Server::$Configuration->File["gl_scct"]))
{
if(!empty(Server::$Configuration->File["gl_uvec"]))
{
if(Mailbox::IsValidEmail($row["transcript_receiver"]))
$fakeSender = $row["transcript_receiver"];
else if(Mailbox::IsValidEmail($row["email"]))
$fakeSender = $row["email"];
}
Communication::SendEmail($mailbox, Server::$Configuration->File["gl_scct"], "", "", $mailbox->Email, $tData[0], $tData[1], $subject, false, null, $fakeSender);
}
}
}
static function SendPushMessages()
{
if(!empty(Server::$Configuration->File["gl_mpm"]) && DBManager::$Connected && defined("IS_PUSH_MESSAGE"))
{
$count=0;
$result = DBManager::Execute(false, "SELECT * FROM `" . DB_PREFIX . DATABASE_PUSH_MESSAGES . "` WHERE `sent`=0 ORDER BY `created` ASC LIMIT 10;");
if($result)
{
$data = array();
while($row = @DBManager::FetchArray($result))
$data = array_merge($data,array('p_app_os_' . $count => $row["device_os"], 'p_device_id_' . $count => $row["device_id"], 'p_message_type_' . $count => $row["push_key"], 'p_message_' . $count => Encoding::Base64UrlEncode($row["push_value"]), 'p_chatpartner_id_' . $count => $row["chat_partner_id"], 'p_chat_id_' . $count++ => $row["chat_id"]));
DBManager::Execute(false, "UPDATE `" . DB_PREFIX . DATABASE_PUSH_MESSAGES . "` SET `sent`=1 ORDER BY `created` ASC LIMIT 10;");
if(!empty($data))
{
$result = Server::CallURL(CONFIG_LIVEZILLA_PUSH, $data);
if($result !== "1")
handleError("116", " Push Message Error: " . $result,CONFIG_LIVEZILLA_PUSH,0);
}
}
}
}
static function GetParameterAlias($_param)
{
if($_param == "rqst")
return isset($_GET["rqst"]) ? $_GET["rqst"] : (isset($_GET["request"]) ? $_GET["request"] : "");
return "";
}
static function GetSubHostParameter($_allowPost=true)
{
$value = "";
if(isset($_GET["ws"]))
$value = strtolower(Encoding::Base64UrlDecode($_GET["ws"]));
else if($_allowPost && isset($_POST["p_host"]))
$value = strtolower($_POST["p_host"]);
if(strpos($value,"..")===false)
return $value;
return "";
}
static function GetScheme()
{
if(!empty(Server::$Configuration->File["gl_auhs"]))
return SCHEME_HTTP_SECURE;
if(isset(Server::$Configuration->File["gl_rhts"]) && Server::$Configuration->File["gl_rhts"] == "1")
return SCHEME_HTTP_SECURE;
$scheme = SCHEME_HTTP;
if(!empty($_SERVER["HTTPS"]) && $_SERVER["HTTPS"]!="off")
$scheme = SCHEME_HTTP_SECURE;
else if(!empty($_SERVER["HTTP_X_HTTPS"]) && (strtolower($_SERVER["HTTP_X_HTTPS"])=="on" || $_SERVER["HTTP_X_HTTPS"]=="1"))
$scheme = SCHEME_HTTP_SECURE;
else if(!empty($_SERVER["HTTP_X_FORWARDED_PROTO"]) && strtolower($_SERVER["HTTP_X_FORWARDED_PROTO"]) == "https")
$scheme = SCHEME_HTTP_SECURE;
else if(!empty($_SERVER["SERVER_PORT"]) && $_SERVER["SERVER_PORT"] == 443)
$scheme = SCHEME_HTTP_SECURE;
else if(!empty($_SERVER["HTTP_SSL"]) && ($_SERVER["HTTP_SSL"] === true || $_SERVER["HTTP_SSL"] == "TRUE"))
$scheme = SCHEME_HTTP_SECURE;
else if(!empty($_SERVER["HTTP_CF_VISITOR"]) && strpos(strtolower($_SERVER["HTTP_CF_VISITOR"]),"https") !== false)
$scheme = SCHEME_HTTP_SECURE;
return $scheme;
}
static function GetIP($_dontmask=false,$_forcemask=false,$_hashed=false,$ip="")
{
$params = array(@Server::$Configuration->File["gl_sipp"]);
foreach($params as $param)
if(!empty($_SERVER[$param]))
{
$ipf = $_SERVER[$param];
if(strpos($ipf,",") !== false)
{
$parts = explode(",",$ipf);
foreach($parts as $part)
if(substr_count($part,".") == 3 || substr_count($part,":") >= 3)
$ip = trim($part);
}
else if(substr_count($ipf,".") == 3 || substr_count($ipf,":") >= 3)
$ip = trim($ipf);
}
if(empty($ip))
$ip = $_SERVER["REMOTE_ADDR"];
if((empty(Server::$Configuration->File["gl_maskip"]) || $_dontmask) && !$_forcemask)
return $ip;
else if(substr_count($ip,".")>2 || substr_count($ip,":")>3)
{
$hash = false;
$masktype = !empty(Server::$Configuration->File["gl_miat"]) ? Server::$Configuration->File["gl_miat"] : 0;
if($masktype==3)
$hash = $masktype = 1;
$split = (substr_count($ip,".") > 0) ? "." : ":";
$parts = explode($split,$ip);
$val="";
for($i=0;$i<count($parts)-($masktype+1);$i++)
$val .= $parts[$i].$split;
for($i=0;$i<=$masktype;$i++)
$val .= $split . "xxx";
$val = str_replace("..",".",$val);
$val = str_replace("::",":",$val);
if($hash)
$val = strtoupper(substr(md5($val),10,10));
return $val;
}
if($_hashed)
return md5($ip);
return $ip;
}
static function GetHost()
{
$ip = Communication::GetIP(true);
$host = @utf8_encode(@gethostbyaddr($ip));
if(Server::$Configuration->File["gl_maskip"])
$host = str_replace($ip,Communication::GetIP(),$host);
return $host;
}
static function ReadParameter($_key, $_fallBack=null,$_b64encoded=true)
{
$types["hex"] = array("esc","etc","epc","echc","ovlc","ovlch","ovlct","ovlsc","fbshc","ecsgs","ecsge","ecsc","ecfs","ecfe");
$types["int"] = array("pc","fbt","ovlts","h","po","cid","tc","echsp","echp","ovlsx","ovlsy","ovlsb","deactr","fbshb","fbshx","fbshy","fbml","fbmt","fbmr","fbmb","fbw","fbh","ovlp","ovlw","ovlh","ovlbr","ovlml","ecw","ech","cid","ecslw","ecmb","ecfo");
$types["bool"] = array("ovltwo","hcgs","htgs","rgs","dl","ovlif");
$types["url"] = array("eci","ecio");
$types["isolang"] = array("ptl");
if(in_array($_key,$types["hex"]))
{
return Communication::GetParameter($_key,$_fallBack,$nu,FILTER_VALIDATE_REGEXP,array("options"=>array("regexp"=>FILTER_VALIDATE_REGEXP_HEXCOLOR)));
}
else if(in_array($_key,$types["int"]))
{
return Communication::GetParameter($_key,$_fallBack,$nu,FILTER_VALIDATE_INT,null,0,$_b64encoded,$_b64encoded);
}
else if(in_array($_key,$types["url"]))
{
return Communication::GetParameter($_key,$_fallBack,$nu,FILTER_SANITIZE_URL);
}
else if(in_array($_key,$types["bool"]))
{
return !empty($_REQUEST[$_key]);
}
else if(in_array($_key,$types["isolang"]))
{
if(isset($_REQUEST[$_key]) && strlen($_REQUEST[$_key]) <= 5 && strlen($_REQUEST[$_key]) >= 1)
return $_REQUEST[$_key];
return $_fallBack;
}
else // default san str pass thru
{
return Communication::GetParameter($_key,$_fallBack,$nu,FILTER_SANITIZE_SPECIAL_CHARS,null,0,$_b64encoded,$_b64encoded);
}
}
static function GetParameter($_key,$_default,&$_changed=false,$_filter=null,$_filteropt=array(),$_maxlen=0,$_dbase64=true,$_dbase64Url=true,$_ebase64=false,$_ebase64Url=false)
{
if(isset($_REQUEST[$_key]))
{
if($_dbase64Url)
$value = Encoding::Base64UrlDecode($_REQUEST[$_key]);
else if($_dbase64)
$value = base64_decode($_REQUEST[$_key]);
else
$value = $_REQUEST[$_key];
if($value != $_default)
$_changed = true;
}
else if(isset($_SERVER[$_key]))
{
if($_SERVER[$_key] != $_default)
$_changed = true;
$value = $_SERVER[$_key];
}
else
return $_default;
$value = IOStruct::FilterParameter($value,$_default,$_filter,$_filteropt,$_maxlen);
if($_ebase64Url)
return Encoding::Base64UrlEncode($value);
if($_ebase64)
return base64_encode($value);
return $value;
}
static function SendEmail($_account, $_email, $_emailcc, $_emailbcc, $_replyto, $_bodyText, $_bodyHTML, $_subject = "", $_test = false, $_attachments = null, $_fakeSender = "", $_senderName = "")
{
if($_account == null)
$_account=Mailbox::GetDefaultOutgoing();
if($_account == null)
return null;
$_bodyText = correctLineBreaks($_bodyText);
require_once(LIVEZILLA_PATH . "_lib/objects.mail.inc.php");
Logging::SecurityLog("Communication::SendMail",$_subject . " / " . $_bodyText);
if(Logging::IsMailFlood())
return null;
$mailer = new MailSystem($_account, $_email, $_replyto, trim($_bodyText), trim($_bodyHTML), $_subject, $_test, $_attachments);
$mailer->SenderName = $_senderName;
$mailer->CC = $_emailcc;
$mailer->BCC = $_emailbcc;
$mailer->SendEmail($_fakeSender);
return $mailer->Result;
}
static function GetTargetParameters()
{
$parameters = array("exclude"=>null,"include_group"=>null,"include_user"=>null);
if(isset($_GET[GET_EXTERN_HIDDEN_GROUPS]))
{
$groups = Encoding::Base64UrlDecode($_GET[GET_EXTERN_HIDDEN_GROUPS]);
if(strlen($groups) > 1)
$parameters["exclude"] = explode("?",$groups);
if(isset($_GET["group"]))
$parameters["include_group"] = array(urldecode($_GET["group"]));
if(isset($_GET["operator"]))
$parameters["include_user"] = Operator::ReadParams();
if(strlen($groups) == 1 && is_array(Server::$Groups))
foreach(Server::$Groups as $gid => $group)
if(!@in_array($gid,$parameters["include_group"]))
$parameters["exclude"][] = $gid;
}
return $parameters;
}
static function GetTargetParameterString($_getParams="",$_allowed=null)
{
foreach($_GET as $key => $value)
if($key != "template" && !($_allowed != null && !isset($_allowed[$key])))
{
$value = urldecode($value);
if($value != "")
$_getParams.=((strlen($_getParams) == 0) ? $_getParams : "&") . urlencode($key) ."=" . urlencode($value);
}
return $_getParams;
}
static function GetTargetParameterArray($_allowed=null)
{
$list = array();
foreach($_GET as $key => $value)
if(!($_allowed != null && !isset($_allowed[$key])))
{
if($value != "")
$list[$key] = $value;
}
return $list;
}
static function GetTargetParameterForm($_getParams="",$_allowed)
{
foreach($_GET as $key => $value)
if(isset($_allowed[$key]))
{
$value = urlencode($value);
$_getParams.= "<input type=\"hidden\" name=\"".$key."\" value=\"".$value."\">";
}
return $_getParams;
}
static function CallUserAPI($_url,$_data)
{
$response = Server::CallURL($_url,$_data);
if(empty($response))
{
handleError("128", "Error connecting USER API: " . $_url . " (" . $response . ")","",0);
return null;
}
if(!empty($response) && is_object(json_decode($response)))
return $response;
else
handleError("129", "Error connecting USER API, invalid response: " . $_url . " (" . $response . ")","",0);
return null;
}
}
class Colors
{
static function CorrectHEX($_hex,$_hash=false){
$_hex = str_replace("#", "", $_hex);
if(strlen($_hex)>6)
return '#000000';
if(strlen($_hex)==3)
$_hex = $_hex.$_hex;
if($_hash)
return "#".$_hex;
return $_hex;
}
static function TransformHEX($_color,$_change=30,$rgb="")
{
$_color = Colors::CorrectHEX($_color,false);
if(strlen($_color) != 6)
return "#000000";
for ($x=0;$x<3;$x++)
{
$c = hexdec(substr($_color,(2*$x),2)) - $_change;
$c = ($c < 0) ? 0 : dechex($c);
$rgb .= (strlen($c) < 2) ? "0".$c : $c;
}
return "#".$rgb;
}
static function TransformBrightness($_hex, $_perc)
{
$hslc = Colors::TransformHexToHSL($_hex);
$val = ((1-$hslc["L"])*100)*$_perc;
if($val)
{
$hslc['L'] = ($hslc['L'] * 100) + $val;
$hslc['L'] = ($hslc['L'] > 100) ? 1 : $hslc['L']/100;
}
else
$hslc['L'] += (1-$hslc['L'])/2;
return Colors::TransformHSLToHex($hslc);
}
static function TransformHexToHSL($_col,$h=0)
{
$_col = Colors::CorrectHEX($_col,false);
$R = hexdec($_col[0].$_col[1]);
$G = hexdec($_col[2].$_col[3]);
$B = hexdec($_col[4].$_col[5]);
$hsl_array = array();
$var_R = ($R/255);
$var_G = ($G/255);
$var_B = ($B/255);
$var_Min = min($var_R, $var_G, $var_B);
$var_Max = max($var_R, $var_G, $var_B);
$del_Max = $var_Max - $var_Min;
$l = ($var_Max + $var_Min)/2;
if ($del_Max == 0)
{
$h = 0;
$s = 0;
}
else
{
if($l < 0.5)
$s = $del_Max /($var_Max + $var_Min);
else
$s = $del_Max /(2-$var_Max-$var_Min);
$del_R = ((($var_Max - $var_R)/6) + ($del_Max/2))/$del_Max;
$del_G = ((($var_Max - $var_G)/6) + ($del_Max/2))/$del_Max;
$del_B = ((($var_Max - $var_B)/6) + ($del_Max/2))/$del_Max;
if($var_R == $var_Max)
$h = $del_B - $del_G;
else if($var_G == $var_Max)
$h = (1/3) + $del_R - $del_B;
else if($var_B == $var_Max)
$h = (2/3) + $del_G - $del_R;
if($h<0)
$h++;
if($h>1)
$h--;
}
$hsl_array['H'] = ($h*360);
$hsl_array['S'] = $s;
$hsl_array['L'] = $l;
return $hsl_array;
}
static function TransformHSLToHex($_chsl)
{
list($H,$S,$L) = array( $_chsl['H']/360,$_chsl['S'],$_chsl['L'] );
if( $S == 0 )
{
$r = $L * 255;
$g = $L * 255;
$b = $L * 255;
}
else
{
if($L<0.5)
$var_2 = $L*(1+$S);
else
$var_2 = ($L+$S) - ($S*$L);
$var_1 = 2 * $L - $var_2;
$r = round(255 * Colors::TransformHueToRGB( $var_1, $var_2, $H + (1/3) ));
$g = round(255 * Colors::TransformHueToRGB( $var_1, $var_2, $H ));
$b = round(255 * Colors::TransformHueToRGB( $var_1, $var_2, $H - (1/3) ));
}
$r = dechex($r);
$g = dechex($g);
$b = dechex($b);
$r = (strlen("".$r)===1) ? "0".$r:$r;
$g = (strlen("".$g)===1) ? "0".$g:$g;
$b = (strlen("".$b)===1) ? "0".$b:$b;
return "#".$r.$g.$b;
}
static function TransformHueToRGB($_1,$_2,$_h)
{
if($_h<0)
$_h += 1;
if($_h > 1)
$_h -= 1;
if((6*$_h) < 1)
return ($_1 + ($_2 - $_1) * 6 * $_h);
if((2*$_h) < 1)
return $_2;
if((3*$_h) < 2)
return ($_1 + ($_2-$_1) * ((2/3)-$_h) * 6);
return $_1;
}
static function TransformHEXToRGB($_hex)
{
$_hex = str_replace("#", "", $_hex);
if(strlen($_hex) == 3) {
$r = hexdec(substr($_hex,0,1).substr($_hex,0,1));
$g = hexdec(substr($_hex,1,1).substr($_hex,1,1));
$b = hexdec(substr($_hex,2,1).substr($_hex,2,1));
} else {
$r = hexdec(substr($_hex,0,2));
$g = hexdec(substr($_hex,2,2));
$b = hexdec(substr($_hex,4,2));
}
$rgb = array($r, $g, $b);
return $rgb;
}
}
class BaseObject
{
public $Id;
public $Created;
public $Edited;
public $Creator;
public $Editor;
public $Status;
public $Fullname;
public $Company;
public $Phone;
public $Question;
public $Email;
public $Customs;
public $IP;
public $MaxChats = 9999;
public $MaxChatAmount = 9999;
public $MaxChatsStatus = GROUP_STATUS_BUSY;
function GetInputData($_inputIndex,$_chat=true)
{
$data = array(111=>$this->Fullname,112=>$this->Email,113=>$this->Company,114=>$this->Question,116=>$this->Phone);
if(isset($data[$_inputIndex]))
$value = $data[$_inputIndex];
else if(isset($this->Customs[$_inputIndex]))
$value = $this->Customs[$_inputIndex];
else
return "";
if(isset(Server::$Operators[CALLER_SYSTEM_ID]))
{
$lvl = Server::$Operators[CALLER_SYSTEM_ID]->GetInputMaskLevel($_inputIndex,$_chat);
if($lvl > 0)
return OperatorRequest::MaskData($value,$lvl);
}
return $value;
}
function IsMaxChatAmount()
{
return ($this->MaxChatAmount < 9999 && $this->MaxChatAmount > -1);
}
}
class Action extends BaseObject
{
public $URL = "";
public $ReceiverUserId;
public $ReceiverBrowserId;
public $SenderSystemId;
public $SenderUserId;
public $SenderGroupId;
public $Text;
public $BrowserId;
public $Status;
public $TargetFile;
public $Extension;
public $Created;
public $Displayed;
public $Accepted;
public $Declined;
public $Closed;
public $Exists;
public $EventActionId = "";
}
class Post extends BaseObject
{
public $Receiver;
public $ReceiverGroup;
public $ReceiverOriginal;
public $Sender;
public $SenderName;
public $Persistent = false;
public $Repost = false;
public $ChatId;
public $Translation = "";
public $TranslationISO = "";
public $HTML;
public $Received;
public $BrowserId = "";
public $Micro = 0;
public $APIObject = null;
public $Whisper = false;
function __construct()
{
if(func_num_args() == 1)
{
$row = func_get_arg(0);
$this->Id = $row["id"];
$this->Sender = $row["sender"];
$this->SenderName = $row["sender_name"];
$this->Receiver = $row["receiver"];
$this->ReceiverOriginal = $row["receiver_original"];
$this->ReceiverGroup = $row["receiver_group"];
$this->Received = !empty($row["received"]);
$this->Text = $row["text"];
$this->Created = $row["time"];
$this->ChatId = $row["chat_id"];
$this->Repost = !empty($row["repost"]);
$this->Translation = $row["translation"];
$this->TranslationISO = $row["translation_iso"];
$this->BrowserId = $row["browser_id"];
$this->Micro = $row["micro"];
$this->Whisper = $row["whisper"]==1;
}
else if(func_num_args() >= 4)
{
$this->Id = func_get_arg(0);
$this->Sender = func_get_arg(1);
$this->Receiver =
$this->ReceiverOriginal = func_get_arg(2);
$this->Text = func_get_arg(3);
$this->Created = func_get_arg(4);
$this->ChatId = func_get_arg(5);
$this->SenderName = func_get_arg(6);
}
}
function GetXml()
{
$translation = (!empty($this->Translation)) ? " tr=\"".base64_encode($this->Translation)."\" triso=\"".base64_encode($this->TranslationISO)."\"" : "";
return "<val id=\"".base64_encode($this->Id)."\" w=\"".base64_encode(($this->Whisper) ? 1 : 0)."\" rp=\"".base64_encode(($this->Repost) ? 1 : 0)."\" sen=\"".base64_encode($this->Sender)."\" m=\"".base64_encode($this->Micro)."\" rec=\"".base64_encode($this->ReceiverGroup)."\" reco=\"".base64_encode($this->ReceiverOriginal)."\" date=\"".base64_encode($this->Created)."\"".$translation.">".base64_encode($this->Text)."</val>\r\n";
}
function GetStatusXml($_received, $_noticed)
{
return "<su i=\"".base64_encode($this->Id)."\" re=\"".base64_encode($this->ReceiverOriginal)."\" r=\"".base64_encode($_received ? 1 : 0)."\" n=\"".base64_encode($_noticed ? 1 : 0)."\" />";
}
function GetCommand($_name)
{
if($this->Repost && empty($_name))
$_name = LocalizationManager::$TranslationStrings["client_guest"];
if(!empty($this->Translation))
return "lz_chat_add_internal_text(\"".base64_encode($this->Translation."<div class=\"lz_message_translation\">".$this->Text."</div>")."\" ,\"".base64_encode($this->Id)."\",\"".base64_encode($_name)."\", ".To::BoolString($this->Repost).");";
else
return "lz_chat_add_internal_text(\"".base64_encode($this->Text)."\" ,\"".base64_encode($this->Id)."\",\"".base64_encode($_name)."\", ".To::BoolString($this->Repost).");";
}
function Save($_mTime=0)
{
if($_mTime==0)
{
$_mTime = SystemTime::GetMicroTime();
$this->Created = $_mTime[1];
}
if($this->Receiver==$this->ReceiverOriginal && isset(Server::$Operators[$this->Receiver]) && !empty(Server::$Operators[$this->Receiver]->AppDeviceId) && Server::$Operators[$this->Receiver]->AppBackgroundMode)
Server::$Operators[$this->Receiver]->AddPushMessage("", $this->Sender, $this->SenderName, 1, strip_tags($this->Text));
DBManager::Execute(true, "INSERT INTO `" . DB_PREFIX . DATABASE_POSTS . "` (`id`,`chat_id`,`time`,`micro`,`sender`,`receiver`,`receiver_group`,`receiver_original`,`text`,`translation`,`translation_iso`,`received`,`persistent`,`repost`,`sender_name`,`browser_id`,`api_obj`,`whisper`) VALUES ('" . DBManager::RealEscape($this->Id) . "','" . DBManager::RealEscape($this->ChatId) . "'," . DBManager::RealEscape($this->Created) . "," . DBManager::RealEscape($_mTime[0]) . ",'" . DBManager::RealEscape($this->Sender) . "','" . DBManager::RealEscape($this->Receiver) . "','" . DBManager::RealEscape($this->ReceiverGroup) . "','" . DBManager::RealEscape($this->ReceiverOriginal) . "','" . DBManager::RealEscape($this->Text) . "','" . DBManager::RealEscape($this->Translation) . "','" . DBManager::RealEscape($this->TranslationISO) . "','" . DBManager::RealEscape($this->Received ? 1 : 0) . "','" . DBManager::RealEscape($this->Persistent ? 1 : 0) . "','" . DBManager::RealEscape($this->Repost ? 1 : 0) . "','" . DBManager::RealEscape($this->SenderName) . "','" . DBManager::RealEscape($this->BrowserId) . "','" . DBManager::RealEscape($this->APIObject != null ? json_encode($this->APIObject) : '') . "','" . DBManager::RealEscape($this->Whisper ? 1 : 0) . "');");
}
function SaveHistory($type = 0,$iid="",$gid="")
{
if(strpos($this->Text,"[__[invite_info:")!==false)
return;
$id = "";
$baseId = date("Y").date("m").date("d");
if(isset(Server::$Operators[$this->Sender]) && isset(Server::$Operators[$this->Receiver]))
{
$type = 0;
$id = $baseId.strtoupper(min($this->Sender,$this->Receiver).max($this->Sender,$this->Receiver));
$iid = min($this->Sender,$this->Receiver)."-".max($this->Sender,$this->Receiver);
}
else if(isset(Server::$Groups[$this->Receiver]) || GROUP_EVERYONE_INTERN == $this->Receiver)
{
$type = 2;
$id = $baseId.strtoupper($this->Receiver);
$gid = $this->Receiver;
}
if($type != 1)
{
$id = strtoupper(substr(md5($id),0,10));
$cf = new Chat();
if(($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` WHERE `chat_id`='" . DBManager::RealEscape($id) . "';")) && $row = DBManager::FetchArray($result))
DBManager::Execute(true, "REPLACE INTO `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` (`time`, `endtime`, `closed`, `chat_id`, `external_id`, `fullname`, `internal_id`, `group_id`, `area_code`, `html`, `plaintext`, `transcript_text`, `transcript_html`, `email`, `company`, `phone`, `call_me_back`, `iso_language`, `iso_country`, `host`, `ip`, `gzip`, `transcript_sent`, `transcript_receiver`, `question`, `customs`, `subject`, `ticket_id`, `wait`, `duration`, `accepted`, `ended`, `chat_type`, `ref_url`) VALUES (" . $row["time"] . "," . time() . "," . $row["closed"] . ",'" . DBManager::RealEscape($id) . "','','','" . DBManager::RealEscape($iid) . "','" . DBManager::RealEscape($gid) . "','','" . DBManager::RealEscape($row["html"] . $cf->GetHTMLPost($this->Text, "", time(), $this->SenderName, $this->Sender)) . "','" . DBManager::RealEscape($row["plaintext"] . "\n" . $cf->GetPlainPost($this->Text, "", time(), $this->SenderName)) . "','', '', '', '', '', '0', '', '', '', '', '0', '1', '', '', '', '', '', '0', '0', '0', '0', ".intval($type).", '');");
else
{
$stmt = DBManager::GetStatement("INSERT INTO `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` (`time`, `endtime`, `closed`, `chat_id`, `external_id`, `fullname`, `internal_id`, `group_id`, `area_code`, `html`, `plaintext`, `transcript_text`, `transcript_html`, `email`, `company`, `phone`, `call_me_back`, `iso_language`, `iso_country`, `host`, `ip`, `gzip`, `transcript_sent`, `transcript_receiver`, `question`, `customs`, `subject`, `ticket_id`, `wait`, `duration`, `accepted`, `ended`, `chat_type`, `ref_url`) VALUES (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?);");
$bi = 0;
$bs = '';
$one = 1;
$plain = $cf->GetHTMLPost($this->Text, "", time(), $this->SenderName, $this->Sender);
$html = $cf->GetPlainPost($this->Text, "", time(), $this->SenderName);
$ti = time();
$stmt->bind_param("iiisssssssssssssissssiisssssiiiiis",$ti,$ti,$bi,$id,$bs,$bs,$iid,$gid,$bs,$plain,$html,$bs,$bs,$bs,$bs,$bs,$bi,$bs,$bs,$bs,$bs,$bi,$one,$bs,$bs,$bs,$bs,$bs,$bi,$bi,$bi,$bi,$type,$bs);
DBManager::ExecutePrepared($stmt);
if(!empty($stmt->error))
Logging::DatabaseLog($stmt->error);
$stmt->close();
}
}
}
function UpdatePostStatus($_systemId,$_noticed=false)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_POSTS . "` SET `noticed`=".intval($_noticed ? 1 : 0).",`received`='1',`persistent`='0',`updated`=".time()." WHERE `id`='" . DBManager::RealEscape($this->Id) . "' AND `receiver`='" . DBManager::RealEscape($_systemId) . "';");
}
function SetAPIObject($_obj)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_POSTS . "` SET `api_obj`='".DBManager::RealEscape(json_encode($_obj))."' WHERE `id`='" . DBManager::RealEscape($this->Id) . "';");
}
static function GetLastAPIObject($_chatId,$_type)
{
$brwsid = $_type == "request" ? "!=''" : "=''";
if($result = DBManager::Execute(true, $d="SELECT `api_obj` FROM `" . DB_PREFIX . DATABASE_POSTS . "` WHERE `api_obj`!='' AND `browser_id`".$brwsid." AND `chat_id`='".DBManager::RealEscape($_chatId)."' ORDER BY `time` DESC, `micro` DESC LIMIT 1;"))
if($row = DBManager::FetchArray($result))
if(!empty($row["api_obj"]))
return json_decode($row["api_obj"]);
return null;
}
static function ProcessPostForExternal($_operator,$_postId,$rec,$recgroup,$post,$time,$_group,$_translation,$_translationISO,$_whisper=false)
{
if(STATS_ACTIVE)
Server::$Statistic->ProcessAction(ST_ACTION_INTERNAL_POST);
$external = false;
if(!empty($_operator->ExternalChats[$rec]) && $_group)
{
$_operator->ExternalChats[$rec]->Load();
$_operator->ExternalChats[$rec]->Members[$rec] = true;
$chatId = $_operator->ExternalChats[$rec]->ChatId;
$receiverlist = $_operator->ExternalChats[$rec]->Members;
$external = true;
}
else
{
$chatId = CacheManager::GetValueBySystemId($rec,"chat_id","");
$receiverlist = array($rec=>$rec);
}
$opname = $_operator->Fullname;
if(isset(Server::$Configuration->File["gl_sfnc"]) && Server::$Configuration->File["gl_sfnc"] === "0")
$opname = $_operator->Firstname;
$npost = new Post($_postId,$_operator->SystemId,"",$post,$time,$chatId,$opname);
foreach($receiverlist as $systemid => $member)
{
if($_whisper && strpos($systemid,"_") !== false)
continue;
if($systemid==$_operator->SystemId || !empty($member->Declined))
continue;
if(!empty(Server::$Operators[$systemid]) && !empty(Server::$Groups[$recgroup]->Members[$systemid]))
continue;
$npost->Receiver = $systemid;
$npost->Persistent = false;
$npost->Translation = $_translation;
$npost->TranslationISO = $_translationISO;
$npost->ReceiverGroup = $recgroup;
$npost->ReceiverOriginal = $rec;
$npost->Whisper = $_whisper;
$npost->Save();
}
if(!$_whisper && $external && !empty($_operator->ExternalChats[$rec]->Subject) && strpos($_operator->ExternalChats[$rec]->VisitId,"A_") === 0)
{
Server::CallURL($_operator->ExternalChats[$rec]->Subject,array("p_chat_id"=>$chatId,"p_text"=>$post));
}
}
}
class Message
{
public $ChatId;
public $Text;
function __construct()
{
}
}
class Chat extends BaseObject
{
public $Closed = 0;
public $ChatId;
public $TimeStart;
public $TimeEnd;
public $Language;
public $OperatorId;
public $VisitorId;
public $Group;
public $PlainText = "";
public $HTML = "";
public $Fullname = "";
public $Email = "";
public $Company = "";
public $Phone = "";
public $IP = "";
public $Question = "";
public $FirstPost;
public $Host;
public $AreaCode;
public $Country;
public $ChatType = 1;
public $Wait;
public $Duration;
public $Accepted;
public $ElementCount = 0;
public $TicketId;
public $Ended;
public $CallMeBack;
public $ReferenceURL = "";
public $Tags = "";
public $Customs;
function __construct()
{
if(func_num_args() == 1)
$this->Id = func_get_arg(0);
}
function Load()
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` WHERE `chat_id`='" . DBManager::RealEscape($this->ChatId) . "' AND `closed`>0 LIMIT 1;");
if($result && $row = DBManager::FetchArray($result))
$this->SetValues($row);
}
function SetValues($_row,$_api=false)
{
$this->ChatId = $_row["chat_id"];
$this->Tags = $_row["tags"];
$this->TimeStart = $_row["time"];
$this->TimeEnd = max($_row["closed"],$_row["endtime"]);
$this->Closed = $_row["closed"];
if($_row["chat_type"]==1 && $_api)
$this->OperatorId = Operator::GetUserId($_row["internal_id"]);
else
$this->OperatorId = $_row["internal_id"];
$this->Language = strtoupper($_row["iso_language"]);
$this->VisitorId = $_row["external_id"];
$this->Group = $_row["group_id"];
$this->HTML = $_row["html"];
$this->PlainText = $_row["plaintext"];
$this->IP = $_row["ip"];
$this->Fullname = $_row["fullname"];
$this->Question = $_row["question"];
$this->Email = $_row["email"];
$this->Company = $_row["company"];
$this->Phone = $_row["phone"];
$this->ChatType = $_row["chat_type"];
$this->Country = $_row["iso_country"];
$this->Accepted = $_row["accepted"];
$this->Wait = $_row["wait"];
$this->Duration = $_row["duration"];
$this->Ended = $_row["ended"];
$this->Host = $_row["host"];
$this->TicketId = $_row["ticket_id"];
$this->AreaCode = $_row["area_code"];
$this->CallMeBack = $_row["call_me_back"];
$this->CallMeBack = $_row["call_me_back"];
$this->Customs = (!empty($_row["customs"])) ? @unserialize($_row["customs"]) : array();
$this->ReferenceURL = $_row["ref_url"];
}
function GetXML($_permission,$_plain=true,$_showReduced=true,$xml="")
{
if($_permission || $_showReduced)
{
$xml = "<c full=\"".base64_encode("true")."\" u=\"".base64_encode($this->ReferenceURL)."\" q=\"".base64_encode($this->Question)."\" t=\"".base64_encode($this->ChatType)."\" ta=\"".base64_encode($this->Tags)."\" cid=\"".base64_encode($this->ChatId)."\" tid=\"".base64_encode($this->TicketId)."\" iid=\"".base64_encode($this->OperatorId)."\" gid=\"".base64_encode($this->Group)."\" cmb=\"".base64_encode($this->CallMeBack)."\" eid=\"".base64_encode($this->VisitorId)."\" en=\"".base64_encode($this->Fullname)."\" ts=\"".base64_encode($this->TimeStart)."\" cl=\"".base64_encode($this->Closed)."\" te=\"".base64_encode($this->TimeEnd)."\" em=\"".base64_encode($this->Email)."\" cp=\"".base64_encode($this->Phone)."\" ac=\"".base64_encode($this->AreaCode)."\" co=\"".base64_encode($this->Company)."\" il=\"".base64_encode($this->Language)."\" ic=\"".base64_encode($this->Country)."\" ho=\"".base64_encode($this->Host)."\" ip=\"".base64_encode($this->IP)."\" wt=\"".base64_encode($this->Wait)."\" dt=\"".base64_encode($this->Duration)."\" sr=\"".base64_encode($this->Accepted)."\" er=\"".base64_encode($this->Ended)."\">\r\n";
if($_permission)
{
$html = "<div>" .$this->HTML. "</div>";
$xml .= "<chtml>".base64_encode($html)."</chtml>\r\n";
if($_plain)
$xml .= "<cplain>".base64_encode($this->PlainText)."</cplain>\r\n";
if(!empty($this->Customs))
foreach($this->Customs as $custname => $value)
foreach(Server::$Inputs as $input)
if($input->Name == $custname && $input->Active && $input->Custom)
$xml .= "<cc cuid=\"".base64_encode($custname)."\">".base64_encode($input->GetClientValue($value))."</cc>\r\n";
}
$xml .= "</c>\r\n";
}
return $xml;
}
function Permission($_operatorId)
{
$permission = false;
if(isset(Server::$Operators[$_operatorId]))
{
if($this->ChatType=="1")
$permission = (Server::$Operators[$_operatorId]->GetPermission(2) == PERMISSION_FULL || (Server::$Operators[$_operatorId]->GetPermission(2) == PERMISSION_NONE && $_operatorId == $this->OperatorId) || (Server::$Operators[$_operatorId]->GetPermission(2) == PERMISSION_RELATED && in_array($this->Group,Server::$Operators[$_operatorId]->GetGroupList(true))));
else if($this->ChatType=="2")
$permission = (Server::$Operators[$_operatorId]->GetPermission(36) == PERMISSION_FULL || (in_array($this->Group,Server::$Operators[$_operatorId]->GetGroupList(true)) || GROUP_EVERYONE_INTERN == $this->Group));
else if($this->ChatType=="0")
$permission = (Server::$Operators[$_operatorId]->GetPermission(36) == PERMISSION_FULL || (strpos($this->OperatorId,$_operatorId)!==false));
}
return $permission;
}
function GetPlainPost($_post,$_translation,$_time,$_senderName)
{
$post = (empty($_translation)) ? $_post : $_translation." (".$_post.")";
$post = str_replace("<br>","\r\n",trim($post));
preg_match_all("/<a.*href=\"([^\"]*)\".*>(.*)<\/a>/iU", $post, $matches);
$count = 0;
foreach($matches[0] as $match)
{
if(strpos($matches[1][$count],"javascript:")===false)
$post = str_replace($matches[0][$count],$matches[2][$count] . " (" . $matches[1][$count].") ",$post);
$count++;
}
$post = html_entity_decode(strip_tags($post),ENT_COMPAT,"UTF-8");
return "| " . date("d.m.Y H:i:s",$_time) . " | " . $_senderName . ": " . trim($post);
}
function GetHTMLPost($_post,$_translation,$_time,$_senderName,$_senderId,$_whisper=false)
{
$post = (empty($_translation)) ? (($_whisper ? "(<!--lang_whisper-->) " : "") . $_post) : $_translation."<div class=\"lz_message_translation\">".$_post."</div>";
$exPost = !isset(Server::$Operators[$_senderId]);
$file = ($exPost) ? IOStruct::GetFile(LIVEZILLA_PATH . "mobile/templates/messageinternal.tpl") : IOStruct::GetFile(LIVEZILLA_PATH . "mobile/templates/messageexternal.tpl");
$html = str_replace("<!--dir-->","ltr",$file);
$html = str_replace("<!--t-->",$_whisper ? " WCMT" : "",$html);
$html = str_replace("<!--message-->",$post,$html);
$html = str_replace("<!--color-->","#3091f2",$html);
$html = str_replace("<!--name-->",htmlentities($_senderName,ENT_QUOTES,'UTF-8'),$html);
$html = str_replace("<!--time-->","<!--stime_".$_time."-->",$html);
$avparams = ($exPost) ? "name=" . Encoding::Base64UrlEncode($_senderName) : "operator=".urlencode($_senderId);
$html = str_replace("<!--avatar-->","<div style=\"background-image: url('" . LIVEZILLA_URL . "picture.php?".$avparams."');\"></div>",$html);
return $html;
}
function GetPlainFile($_permission,$_download,$_externalFullname,$_fileCreated,$_fileName,$_fileId)
{
$result = (($_permission==PERMISSION_VOID)?" (<!--lang_client_rejected-->)":($_permission!=PERMISSION_FULL && empty($_download))?" (<!--lang_client_rejected-->)":" (" . LIVEZILLA_URL . "getfile.php?id=" . $_fileId . ")");
return "| " . date("d.m.Y H:i:s",$_fileCreated) . " | " . $_externalFullname . ": " . html_entity_decode(strip_tags($_fileName),ENT_COMPAT,"UTF-8") . $result;
}
function GetHTMLFile($_permission,$_download,$_externalFullname,$_fileCreated,$_fileName,$_fileId)
{
$post = (($_permission==PERMISSION_VOID)?" (<!--lang_client_rejected-->)":($_permission!=PERMISSION_FULL && empty($_download))? $_fileName . " (<!--lang_client_rejected-->)": $this->GetHTMLFileLink($_fileName,$_fileId));
$file = IOStruct::GetFile(TEMPLATE_HTML_MESSAGE_INTERN);
$html = str_replace("<!--dir-->","ltr",$file);
$html = str_replace("<!--message-->",$post,$html);
$html = str_replace("<!--color-->","#3091f2",$html);
$html = str_replace("<!--name-->",$_externalFullname,$html);
$html = str_replace("<!--time-->",date(DATE_RFC822,$_fileCreated),$html);
return $html;
}
function GetHTMLFileLink($_fileName,$_fileId)
{
return "<a class=\"lz_chat_file\" href=\"". LIVEZILLA_URL . "getfile.php?id=" . $_fileId ."\" target=_\"blank\">" . $_fileName. "</a>";
}
function GetHTMLScreenshotLink($_fileId)
{
return "<a class=\"lz_chat_file\" href=\"". LIVEZILLA_URL . "getfile.php?file=screenshot.lzsc&id=" . $_fileId ."\" target=_\"blank\">screenshot.lzsc</a>";
}
function Generate($_chatId,$_externalFullname,$_plain=false,$_html=false,$_question="",$_startTime=0, $firstpost="")
{
$this->FirstPost = time();
$entries_html = array();
$entries_plain = array();
$result_posts = DBManager::Execute(true, "SELECT `sender_name`,`text`,`sender`,`time`,`micro`,`translation`,`whisper` FROM `" . DB_PREFIX . DATABASE_POSTS . "` WHERE `repost`=0 AND (`receiver`=`receiver_original` OR `whisper`=1) AND `chat_id` = '" . DBManager::RealEscape($_chatId) . "' GROUP BY `id` ORDER BY `time` ASC, `micro` ASC LIMIT 500;");
while($row_post = DBManager::FetchArray($result_posts))
{
$fileLink = false;
if(strpos($row_post["text"],"[__[invite_info:")!==false)
continue;
$parts = explode("[__[",str_replace("]__]","",$row_post["text"]));
$row_post["text"] = $parts[0];
if($_html && isset($parts[1]) && strpos($parts[1],"file:") === 0)
{
$fid = str_replace("file:","",$parts[1]);
$row_post["text"] = $this->GetHTMLFileLink($row_post["text"], $fid);
$fileLink = true;
}
if($_html && isset($parts[1]) && strpos($parts[1],"screenshot:") === 0)
{
$fid = str_replace("screenshot:","",$parts[1]);
$row_post["text"] = $this->GetHTMLScreenshotLink($fid);
$fileLink = true;
}
$this->ElementCount++;
$this->FirstPost = min($this->FirstPost,$row_post["time"]);
$sender_name = (empty($row_post["sender_name"])) ? "<!--lang_client_guest-->" : $row_post["sender_name"];
if(!$fileLink && strpos($row_post["sender"],"~")!==false)
{
$row_post["text"] = htmlentities($row_post["text"],ENT_NOQUOTES,"UTF-8");
$row_post["translation"] = htmlentities($row_post["translation"],ENT_NOQUOTES,"UTF-8");
}
$firstpost = (empty($firstpost)) ? $row_post["text"] : $firstpost;
if($_plain)
{
if($row_post["whisper"] != 1)
$entries_plain[$row_post["time"]."apost".str_pad($row_post["micro"],10,"0",STR_PAD_LEFT)] = $this->GetPlainPost($row_post["text"],$row_post["translation"],$row_post["time"],$sender_name);
}
if($_html)
$entries_html[$row_post["time"]."apost".str_pad($row_post["micro"],10,"0",STR_PAD_LEFT)] = $this->GetHTMLPost($row_post["text"],$row_post["translation"],$row_post["time"],$sender_name,$row_post["sender"],$row_post["whisper"]==1);
}
ksort($entries_plain);
foreach($entries_plain as $row)
{
if(!empty($this->PlainText))
$this->PlainText .= "\r\n";
$this->PlainText .= trim($row);
}
ksort($entries_html);
foreach($entries_html as $row)
{
if(!empty($this->HTML))
$this->HTML .= "";
$this->HTML .= trim($row);
}
}
static function GetLastPost($_chatId,$_internal)
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_POSTS . "` WHERE `chat_id`='" . DBManager::RealEscape($_chatId) . "' ORDER BY `time` DESC;");
while($row = DBManager::FetchArray($result))
{
if(($_internal && isset(Server::$Operators[$row["sender"]])) || (!$_internal && !isset(Server::$Operators[$row["sender"]])))
return new Post($row);
}
return null;
}
static function GetLastPosts($_chatId,$_internal,$_max,$laterThan)
{
$posts = array();
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_POSTS . "` WHERE `chat_id`='" . DBManager::RealEscape($_chatId) . "' AND `time` > " . intval($laterThan) . " ORDER BY `time` DESC;");
while($row = DBManager::FetchArray($result))
{
if(($_internal && isset(Server::$Operators[$row["sender"]])) || (!$_internal && !isset(Server::$Operators[$row["sender"]])))
$posts[] = $row["text"];
if(count($posts) >= $_max)
return $posts;
}
return $posts;
}
static function GetPermissionSQL($_operatorId)
{
if(isset(Server::$Operators[$_operatorId]))
{
$excap = Server::$Operators[$_operatorId]->GetPermission(2);
$incap = Server::$Operators[$_operatorId]->GetPermission(36);
if($excap == PERMISSION_FULL && $incap == PERMISSION_FULL)
return "";
else if($excap == PERMISSION_FULL && $incap == PERMISSION_RELATED)
return " AND (`chat_type`=1 OR (`chat_type`=2 AND (`group_id` IN ('".implode("','",Server::$Operators[$_operatorId]->Groups)."') OR `group_id`='".GROUP_EVERYONE_INTERN."')) OR (`chat_type`=0 AND `internal_id` LIKE '%".DBManager::RealEscape($_operatorId,true)."%'))";
else if($excap == PERMISSION_RELATED && $incap == PERMISSION_FULL)
return " AND (`chat_type`<>1 OR (`group_id` IN ('".implode("','",Server::$Operators[$_operatorId]->Groups)."')))";
else if($excap == PERMISSION_RELATED && $incap == PERMISSION_RELATED)
return " AND ((`chat_type`=1 AND `group_id` IN ('".implode("','",Server::$Operators[$_operatorId]->Groups)."')) OR (`chat_type`=2 AND (`group_id` IN ('".implode("','",Server::$Operators[$_operatorId]->Groups)."') OR `group_id`='".GROUP_EVERYONE_INTERN."')) OR (`chat_type`=0 AND `internal_id` LIKE '%".DBManager::RealEscape($_operatorId,true)."%'))";
else if($excap == PERMISSION_NONE && $incap == PERMISSION_FULL)
return " AND (`chat_type`<>1 OR (`internal_id`= '".DBManager::RealEscape($_operatorId)."'))";
else if($excap == PERMISSION_NONE && $incap == PERMISSION_RELATED)
return " AND ((`chat_type`=1 AND (`internal_id`= '".DBManager::RealEscape($_operatorId)."')) OR (`chat_type`=2 AND (`group_id` IN ('".implode("','",Server::$Operators[$_operatorId]->Groups)."') OR `group_id`='".GROUP_EVERYONE_INTERN."')) OR (`chat_type`=0 AND `internal_id` LIKE '%".DBManager::RealEscape($_operatorId,true)."%'))";
}
return "";
}
static function Destroy($_chatId)
{
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` WHERE `chat_id`='" . DBManager::RealEscape($_chatId) . "' LIMIT 1;");
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` SET `archive_created`=2 WHERE `chat_id`='" . DBManager::RealEscape($_chatId) . "' LIMIT 1;");
}
static function GetPostsOfChat($_chatId)
{
$posts = array();
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_POSTS . "` WHERE `received`<>-1 AND `chat_id`='".DBManager::RealEscape($_chatId)."' ORDER BY `time` ASC, `micro` ASC;"))
while($row = DBManager::FetchArray($result))
$posts[] = new Post($row);
return $posts;
}
static function GetMyPosts($_operatorSystemId,$_onlyNew=true)
{
$received = ($_onlyNew) ? "`received`=0 AND " : "";
$messageFileCount = 0;
$rows = array();
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_POSTS . "` WHERE ".$received."`receiver`='".DBManager::RealEscape($_operatorSystemId)."' ORDER BY `time` ASC, `micro` ASC;"))
while($row = DBManager::FetchArray($result))
$rows[] = $row;
$posts = array();
foreach($rows as $row)
{
array_push($posts,new Post($row));
if(++$messageFileCount >= DATA_ITEM_LOADS && $posts[count($posts)-1]->Receiver == $posts[count($posts)-1]->ReceiverOriginal)
break;
}
return $posts;
}
static function SaveToArchive($_chatId,$_userData,$_externalId,$_internalId,$_groupId,$_host,$_ip,$_transcriptSent=false,$_waitingtime,$_duration,$_startResult,$_endResult)
{
$udFullname = $_userData->Fullname;
$udEmail = $_userData->Email;
$udCompany = $_userData->Company;
$udPhone = $_userData->Phone;
$udQuestion = $_userData->Text;
$result = DBManager::Execute(true, "SELECT `endtime`,`transcript_text`,`transcript_html`,`iso_language`,`time` FROM `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` WHERE `chat_type`=1 AND `chat_id`='" . DBManager::RealEscape($_chatId) . "' LIMIT 1;");
$row = DBManager::FetchArray($result);
Server::InitDataBlock(array("INTERNAL","GROUPS"));
LocalizationManager::AutoLoad($row["iso_language"],true);
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_CHAT_ARCH);
$udFullname = (empty($udFullname)) ? (LocalizationManager::$TranslationStrings["client_guest"] . " " . Visitor::GetNoName($_externalId.$_ip)) : $udFullname;
$filter = new Chat();
$filter->Generate($_chatId,$udFullname,true,true,$udQuestion,$row["time"]);
$filter->PlainText = Server::Replace($filter->PlainText,true,false,false);
$filter->HTML = Server::Replace($filter->HTML,true,false,false);
$tsData = array($row["transcript_text"],$row["transcript_html"]);
for($i=0;$i<count($tsData);$i++)
{
if($i==1 && empty($tsData[$i]))
continue;
$tsData[$i] = Server::Replace($tsData[$i],true,false,false);
if(!empty($filter->PlainText))
{
$tText = (($i==0) ? $filter->PlainText : nl2br(htmlentities($filter->PlainText,ENT_QUOTES,"UTF-8")))."<!--lz_ref_link-->";
$tsData[$i] = str_replace("%localdate%",date("r",$filter->FirstPost),$tsData[$i]);
if(strpos($tsData[$i],"%transcript%")===false && strpos($tsData[$i],"%mailtext%")===false)
$tsData[$i] .= $tText;
else if(strpos($tsData[$i],"%transcript%")!==false)
$tsData[$i] = str_replace("%transcript%",$tText,$tsData[$i]);
else if(strpos($tsData[$i],"%mailtext%")!==false)
$tsData[$i] = str_replace("%mailtext%",$tText,$tsData[$i]);
}
else
$tsData[$i] = "";
$tsData[$i] = str_replace("%company_logo_url%",Server::$Configuration->File["gl_cali"],$tsData[$i]);
$tsData[$i] = str_replace(array("%email%","%eemail%"),$udEmail,$tsData[$i]);
$tsData[$i] = str_replace(array("%fullname%","%efullname%"),$udFullname,$tsData[$i]);
$tsData[$i] = str_replace("%rating%",Feedback::GetRatingAVG($_chatId),$tsData[$i]);
if(isset(Server::$Groups[$_groupId]))
$tsData[$i] = Server::$Groups[$_groupId]->TextReplace($tsData[$i],$row["iso_language"]);
if(!empty($_internalId) && $_internalId != SYSTEM)
$tsData[$i] = Server::$Operators[$_internalId]->TextReplace($tsData[$i]);
}
$name = (!empty($udFullname)) ? ",`fullname`='".DBManager::RealEscape($udFullname)."'" : "";
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` SET `external_id`='" . DBManager::RealEscape($_externalId) . "',`closed`='" . DBManager::RealEscape(time()) . "'" . $name . ",`internal_id`='" . DBManager::RealEscape($_internalId) . "',`group_id`='" . DBManager::RealEscape($_groupId) . "',`html`='" . DBManager::RealEscape($filter->HTML) . "',`plaintext`='" . DBManager::RealEscape($filter->PlainText) . "',`transcript_text`='" . DBManager::RealEscape($tsData[0]) . "',`transcript_html`='" . DBManager::RealEscape($tsData[1]) . "',`fullname`='" . DBManager::RealEscape($udFullname) . "',`email`='" . DBManager::RealEscape($udEmail) . "',`company`='" . DBManager::RealEscape($udCompany) . "',`phone`='" . DBManager::RealEscape($udPhone) . "',`host`='" . DBManager::RealEscape($_host) . "',`ip`='" . DBManager::RealEscape($_ip) . "',`gzip`=0,`wait`='" . DBManager::RealEscape($_waitingtime) . "',`duration`='" . DBManager::RealEscape($_duration) . "',`accepted`='" . DBManager::RealEscape($_startResult) . "',`ended`='" . DBManager::RealEscape($_endResult) . "',`customs`='" . DBManager::RealEscape(serialize($_userData->FormatChatArchiveArray())) . "',`transcript_sent`='" . DBManager::RealEscape(((((empty(Server::$Configuration->File["gl_soct"]) && empty(Server::$Configuration->File["gl_scct"]) && empty(Server::$Configuration->File["gl_scto"]) && empty(Server::$Configuration->File["gl_sctg"])) || empty($tsData) || $filter->ElementCount < 1 || $_transcriptSent)) ? "1" : "0")) . "',`question`='" . DBManager::RealEscape($udQuestion) . "' WHERE `chat_id`='" . DBManager::RealEscape($_chatId) . "' AND `closed`=0 LIMIT 1;");
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` WHERE `channel_id`='" . DBManager::RealEscape($_chatId) . "';");
if($result && $rowc = DBManager::FetchArray($result))
{
$Ticket = new Ticket($rowc["ticket_id"],true);
$Ticket->LinkChat($rowc["channel_id"],$rowc["id"]);
}
}
static function CloseChats()
{
Server::InitDataBlock(array("EVENTS"));
$result = DBManager::Execute(false, "SELECT * FROM `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` WHERE `chat_type`=1 AND `closed`=0 AND `transcript_sent`=0;");
while($row = DBManager::FetchArray($result))
{
$results = DBManager::Execute(false, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` WHERE `chat_id`='" . DBManager::RealEscape($row["chat_id"]) . "' AND (`exit`>0 OR `last_active`<" . (time() - Server::$Configuration->File["timeout_track"]) . ");");
if($results && $rows = DBManager::FetchArray($results))
{
$botchat = !empty($row["internal_id"]) && Server::$Operators[$row["internal_id"]]->IsBot;
$chat = new VisitorChat($rows);
$chat->LoadMembers();
$startResult = 0;
$endResult = 0;
if(empty($rows["exit"]))
$chat->CloseChat();
$lastOp = $chat->GetHostOperator();
if($botchat)
{
$waitingtime = 1;
$startResult = 1;
}
else
{
$waitingtime = $chat->GetTotalWaitingTime($startResult,$endResult);
}
$duration = $chat->GetTotalDuration();
$visitor = new Visitor($chat->UserId);
$visitor->Load();
$visitor->LoadVisitorData();
foreach(Server::$Events->Events as $event)
{
if($event->TriggerChatClosed)
{
foreach($event->Actions as $action)
{
if($action->Type == 7)
{
$chatObj = new Chat();
$chatObj->ChatId = $row["chat_id"];
$chatObj->Load();
$action->Execute("closechat",$visitor,$chatObj);
}
}
}
}
Chat::SaveToArchive($row["chat_id"],$visitor->VisitorData,$rows["visitor_id"],$lastOp,$rows["request_group"],$visitor->Host,$visitor->IP,(empty(Server::$Configuration->File["gl_sctb"]) && $botchat),$waitingtime,$duration,$startResult,$endResult);
if(!empty(Server::$Configuration->File["gl_actt"]) && !empty($visitor->VisitorData->Email) && $rows["internal_active"] == 0 && !$botchat)
{
Ticket::CreateFromChatArchive($row["chat_id"]);
}
}
}
}
static function SetTicketId($_chatId,$_visitorId,$_ticketId)
{
if($_chatId != "")
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` SET `ticket_id`='" . intval($_ticketId) . "' WHERE `chat_id`='" . intval($_chatId) . "' LIMIT 1;");
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` SET `chat_ticket_id`='" . intval($_ticketId) . "' WHERE `chat_id`='" . intval($_chatId) . "' LIMIT 1;");
}
else if($_visitorId != "")
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` SET `ticket_id`='" . intval($_ticketId) . "' WHERE `external_id`='" . DBManager::RealEscape($_visitorId) . "' AND `time` > ".(time()-7200)." AND `ticket_id`='';");
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` SET `chat_ticket_id`='" . intval($_ticketId) . "' WHERE `visitor_id`='" . DBManager::RealEscape($_visitorId) . "' AND `first_active` > ".(time()-7200)." AND `chat_ticket_id`='';");
}
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_CHAT_ARCH);
}
static function KeepAliveAPIChats()
{
// check necessity
$result = DBManager::Execute(false, "SELECT `last_active` FROM `".DB_PREFIX.DATABASE_VISITOR_CHATS."` WHERE `external_close`=0 AND `internal_closed`=0 AND `internal_declined`=0 AND `visit_id` LIKE 'A_%' LIMIT 1;");
if($row = DBManager::FetchArray($result))
if(!empty($row["last_active"]))
if($row["last_active"] == time())
return;
// keep alive api chats
DBManager::Execute(true, "UPDATE `".DB_PREFIX.DATABASE_VISITOR_CHATS."` SET `last_active` = " . intval(time()) . " WHERE `external_close`=0 AND `internal_closed`=0 AND `internal_declined`=0 AND `visit_id` LIKE 'A_%';");
if(DBManager::GetAffectedRowCount() > 0)
{
DBManager::Execute(true, "UPDATE `".DB_PREFIX.DATABASE_VISITOR_BROWSERS."` SET `last_active` = " . intval(time()) . " WHERE `closed`=0 AND `visit_id` LIKE 'A_%';");
}
}
}
class Filter extends BaseObject
{
public $Type = 0;
public $IP;
public $Expiredate;
public $Userid = "";
public $Reason = "";
public $Filtername = "";
public $Activestate;
public $Exertion;
public $Languages;
public $Countries;
public $AllowChats;
public $AllowTickets;
public $AllowTracking;
public $Subject = "";
public $Email = "";
function __construct($_id)
{
$this->Id = $_id;
$this->Edited = time();
}
function GetXML()
{
return "<val t=\"".base64_encode($this->Type)."\" e=\"".base64_encode($this->Email)."\" s=\"".base64_encode($this->Subject)."\" active=\"".base64_encode($this->Activestate)."\" atr=\"".base64_encode(($this->AllowTracking) ? "1" : "0")."\" at=\"".base64_encode(($this->AllowTickets) ? "1" : "0")."\" ac=\"".base64_encode(($this->AllowChats) ? "1" : "0")."\" edited=\"".base64_encode($this->Edited)."\" editor=\"".base64_encode($this->Editor)."\" c=\"".base64_encode($this->Countries)."\" expires=\"".base64_encode($this->Expiredate)."\" creator=\"".base64_encode($this->Creator)."\" created=\"".base64_encode($this->Created)."\" userid=\"".base64_encode($this->Userid)."\" ip=\"".base64_encode($this->IP)."\" filtername=\"".base64_encode($this->Filtername)."\" filterid=\"".base64_encode($this->Id)."\" reason=\"".base64_encode($this->Reason)."\" exertion=\"".base64_encode($this->Exertion)."\" languages=\"".base64_encode($this->Languages)."\" />\r\n";
}
function Load()
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_FILTERS . "` WHERE `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
if($result && $row = DBManager::FetchArray($result))
$this->SetValues($row);
}
function SetValues($_row)
{
$this->Type = (isset($_row["type"])) ? $_row["type"] : 0;
$this->Creator = $_row["creator"];
$this->Created = $_row["created"];
$this->Editor = $_row["editor"];
$this->Edited = $_row["edited"];
$this->IP = $_row["ip"];
$this->Expiredate = $_row["expiredate"];
$this->Userid = $_row["visitor_id"];
$this->Reason = $_row["reason"];
$this->Filtername = $_row["name"];
$this->Id = $_row["id"];
$this->Activestate = $_row["active"];
$this->Exertion = $_row["exertion"];
$this->Languages = $_row["languages"];
$this->Countries = $_row["countries"];
$this->AllowChats = !empty($_row["allow_chats"]);
$this->AllowTickets = !empty($_row["allow_tickets"]);
$this->AllowTracking = !empty($_row["allow_tracking"]);
$this->Email = (isset($_row["email"])) ? $_row["email"] : "";
$this->Subject = (isset($_row["subject"])) ? $_row["subject"] : "";
}
function Save()
{
$this->Destroy();
DBManager::Execute(true, "INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_FILTERS . "` (`creator`, `created`, `type`, `editor`, `edited`, `ip`, `expiredate`, `visitor_id`, `reason`, `name`, `id`, `active`, `exertion`, `languages`, `countries`, `allow_chats`, `allow_tickets`, `allow_tracking`, `email`, `subject`) VALUES ('" . DBManager::RealEscape($this->Creator) . "', '" . DBManager::RealEscape($this->Created) . "'," . intval($this->Type) . ",'" . DBManager::RealEscape($this->Editor) . "', '" . DBManager::RealEscape($this->Edited) . "','" . DBManager::RealEscape($this->IP) . "', '" . DBManager::RealEscape($this->Expiredate) . "','" . DBManager::RealEscape($this->Userid) . "', '" . DBManager::RealEscape($this->Reason) . "','" . DBManager::RealEscape($this->Filtername) . "', '" . DBManager::RealEscape($this->Id) . "','" . DBManager::RealEscape($this->Activestate) . "', '" . DBManager::RealEscape($this->Exertion) . "','" . DBManager::RealEscape($this->Languages) . "', '" . DBManager::RealEscape($this->Countries) . "', " . intval(($this->AllowChats) ? 1 : 0) . ", " . intval(($this->AllowTickets) ? 1 : 0) . ", " . intval(($this->AllowTracking) ? 1 : 0) . ", '" . DBManager::RealEscape($this->Email) . "','" . DBManager::RealEscape($this->Subject) . "');");
}
function Destroy()
{
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_FILTERS . "` WHERE `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
if(!empty(CacheManager::$ActiveManager))
CacheManager::$ActiveManager->SetDataUpdateTime(DATA_UPDATE_KEY_FILTERS);
}
static function IsFlood($_ip,$_userId)
{
return false;
}
static function CreateFloodFilter($_ip,$_userId)
{
}
static function Create($_ip,$_userId,$_reason,$_expireDays=2,$_cookie=false,$_chats=false)
{
$filter = new Filter(md5(uniqid(rand())));
$filter->Creator = "SYSTEM";
$filter->Created = time();
$filter->Editor = "SYSTEM";
$filter->Edited = time();
$filter->IP = $_ip;
$filter->Expiredate = $_expireDays * 86400;
$filter->Userid = $_userId;
$filter->Reason = "";
$filter->Filtername = $_reason;
$filter->Activestate = 1;
$filter->Exertion = 0;
$filter->Languages = "";
$filter->Countries = "";
$filter->AllowChats = $_chats;
$filter->Save();
CacheManager::FlushKey(DATA_CACHE_KEY_FILTERS);
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_FILTERS);
}
}
class FilterList
{
public $Filters;
public $Message;
public $IsUserFilter;
public $IsEmailFilter;
function __construct()
{
$this->Filters = Array();
}
function Populate()
{
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_FILTERS . "`;"))
while($row = DBManager::FetchArray($result))
{
$filter = new Filter($row["id"]);
$filter->SetValues($row);
$this->Filters[$filter->Id] = $filter;
if($filter->Type == 0)
$this->IsUserFilter = true;
else
$this->IsEmailFilter = true;
}
}
function MatchEmail($_email,$_subject)
{
if(!$this->IsEmailFilter)
return false;
foreach($this->Filters as $filter)
{
if($filter->Type != 1 || $filter->Activestate == FILTER_TYPE_INACTIVE)
continue;
$compare["match_email"] = Is::WildcardMatch($filter->Email,$_email);
$compare["match_subject"] = Is::WildcardMatch($filter->Subject,$_subject);
$match = false;
if($compare["match_email"] && $filter->Exertion == FILTER_EXERTION_BLACK && !empty($filter->Email))
$match = true;
else if(!$compare["match_email"] && $filter->Exertion == FILTER_EXERTION_WHITE && !empty($filter->Email))
$match = true;
else if($compare["match_subject"] && $filter->Exertion == FILTER_EXERTION_BLACK && !empty($filter->Subject))
$match = true;
else if(!$compare["match_subject"] && $filter->Exertion == FILTER_EXERTION_WHITE && !empty($filter->Subject))
$match = true;
if($match)
Logging::EmailLog("Blocked Email/Ticket by filter '". $filter->Filtername . "' - " . (($compare["match_email"]) ? "Email match " : "Subject match ") . $_email . " - " . $_subject);
if($match)
return true;
}
return false;
}
function MatchUser($_languages, $_userid, $_country = "")
{
if(!$this->IsUserFilter)
return false;
foreach($this->Filters as $filter)
{
if($filter->Type != 0 || $filter->Activestate == FILTER_TYPE_INACTIVE)
continue;
$this->Message = $filter->Reason;
$compare["match_ip"] = Is::WildcardMatch($filter->IP,Communication::GetIP(true,false)) || Is::WildcardMatch($filter->IP,Communication::GetIP(false,true));
if(empty(Visitor::$BrowserLanguage))
$compare["match_lang"] = $this->IsoListCompare($_languages,$filter->Languages);
else
$compare["match_lang"] = $this->IsoListCompare(Visitor::$BrowserLanguage,$filter->Languages);
$compare["match_country"] = $this->IsoListCompare($_country,$filter->Countries);
$compare["match_id"] = ($filter->Userid == $_userid);
if($compare["match_ip"] && $filter->Exertion == FILTER_EXERTION_BLACK && !empty($filter->IP))
define("ACTIVE_FILTER_ID",$filter->Id);
else if(!$compare["match_ip"] && $filter->Exertion == FILTER_EXERTION_WHITE && !empty($filter->IP))
define("ACTIVE_FILTER_ID",$filter->Id);
else if($compare["match_lang"] && $filter->Exertion == FILTER_EXERTION_BLACK && !empty($filter->Languages))
define("ACTIVE_FILTER_ID",$filter->Id);
else if(!$compare["match_lang"] && $filter->Exertion == FILTER_EXERTION_WHITE && !empty($filter->Languages))
define("ACTIVE_FILTER_ID",$filter->Id);
else if($compare["match_country"] && $filter->Exertion == FILTER_EXERTION_BLACK && !empty($filter->Countries))
define("ACTIVE_FILTER_ID",$filter->Id);
else if(!$compare["match_country"] && $filter->Exertion == FILTER_EXERTION_WHITE && !empty($filter->Countries))
define("ACTIVE_FILTER_ID",$filter->Id);
else if($compare["match_id"] && $filter->Exertion == FILTER_EXERTION_BLACK && !empty($filter->Userid))
define("ACTIVE_FILTER_ID",$filter->Id);
else if(!$compare["match_id"] && $filter->Exertion == FILTER_EXERTION_WHITE && !empty($filter->Userid))
define("ACTIVE_FILTER_ID",$filter->Id);
if(defined("ACTIVE_FILTER_ID"))
{
define("FILTER_ALLOW_TICKETS",$filter->AllowTickets);
define("FILTER_ALLOW_TRACKING",$filter->AllowTracking);
define("FILTER_ALLOW_CHATS",$filter->AllowChats);
return true;
}
}
return false;
}
function IpCompare($_ip, $_comparer)
{
$array_ip = explode(".",$_ip);
$array_comparer = explode(".",$_comparer);
if(count($array_ip) == 4 && count($array_comparer) == 4)
{
foreach($array_ip as $key => $octet)
{
if($array_ip[$key] != $array_comparer[$key])
{
if($array_comparer[$key] == -1)
return true;
return false;
}
}
return true;
}
else
return false;
}
function IsoListCompare($_lang, $_comparer)
{
$array_lang = explode(",",$_lang);
$array_comparer = explode(",",$_comparer);
foreach($array_lang as $key => $lang)
foreach($array_comparer as $langc)
if(strtoupper($array_lang[$key]) == strtoupper($langc))
return true;
return false;
}
}
class EventList
{
public $Events;
function __construct()
{
$this->Events = array();
}
function GetActionById($_id)
{
foreach($this->Events as $event)
{
foreach($event->Actions as $action)
if($action->Id == $_id)
return $action;
}
return null;
}
function IsInternalAction()
{
foreach($this->Events as $event)
{
if($event->IsInternalAction())
return true;
}
return false;
}
}
class HistoryUrl
{
public $Url;
public $Referrer;
public $Entrance;
public static $SearchEngines = array("s"=>array("*nigma*"),"blocked"=>array("*doubleclick.net*"),"q"=>array("*search.*","*searchatlas*","*suche.*","*google.*","*bing.*","*ask*","*alltheweb*","*altavista*","*gigablast*"),"p"=>array("*search.yahoo*"),"query"=>array("*hotbot*","*lycos*"),"key"=>array("*looksmart*"),"text"=>array("*yandex*"),"wd"=>array("*baidu.*"),"searchTerm"=>array("*search.*"),"debug"=>array("*127.0.0.1*"));
public static $SearchEngineEncodings = array("gb2312"=>array("*baidu.*"));
public static $ExternalCallers = array("*.google.*","*.googleusercontent.*","*.translate.ru*","*.youdao.com*","*.bing.*","*.yahoo.*");
function __construct()
{
if(func_num_args() == 1)
{
$_row = func_get_arg(0);
$this->Url = new BaseURL($_row["url_dom"],$_row["url_path"],"",$_row["url_title"]);
$this->Url->Params = $_row["params"];
$this->Url->Untouched = $_row["untouched"];
$this->Url->MarkInternal();
$this->Referrer = new BaseURL($_row["ref_dom"],$_row["ref_path"],"",$_row["ref_title"]);
$this->Referrer->Untouched = $_row["ref_untouched"];
$this->Entrance = $_row["entrance"];
}
else if(func_num_args() == 2)
{
$_row = func_get_arg(0);
$this->Url = new BaseURL();
$this->Url->AreaCode = $_row["area_code"];
$this->Url->Params = $_row["params"];
$this->Url->Untouched = $_row["untouched"];
$this->Referrer = new BaseURL();
$this->Referrer->Untouched = $_row["ref_untouched"];
$this->Entrance = $_row["entrance"];
$this->Url->PageTitle = $_row["title"];
}
else if(func_num_args() == 5)
{
$this->Url = new BaseURL(func_get_arg(0));
$this->Url->AreaCode = func_get_arg(1);
$this->Url->PageTitle = Str::Cut(func_get_arg(2),255);
$this->Url->MarkInternal();
$this->Referrer = new BaseURL(func_get_arg(3));
$this->Entrance = func_get_arg(4);
}
}
function Destroy($_browserId)
{
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_VISITOR_BROWSER_URLS . "` WHERE `browser_id`='" . DBManager::RealEscape($_browserId) . "' AND `entrance`='" . DBManager::RealEscape($this->Entrance) . "' LIMIT 1;");
}
function Save($_browserId,$_entrance)
{
if(strpos($_browserId,'_OVL') !== false)
return;
if(empty($this->Url->Untouched))
{
return;
}
if(!$_entrance)
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_BROWSER_URLS . "` SET `is_exit`=0 WHERE `browser_id`='" . DBManager::RealEscape($_browserId) . "';");
DBManager::Execute(true, $d="INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_VISITOR_BROWSER_URLS . "` (`browser_id`, `entrance`, `referrer`, `url`, `params`, `untouched`, `title`, `ref_untouched`, `is_entrance`, `is_exit`, `area_code`) VALUES ('" . DBManager::RealEscape($_browserId) . "', '" . DBManager::RealEscape($this->Entrance) . "', '" . DBManager::RealEscape($this->Referrer->Save()) . "', '" . DBManager::RealEscape($this->Url->Save()) . "', '" . DBManager::RealEscape($this->Url->Params) . "', '" . DBManager::RealEscape($this->Url->Untouched) . "', '" . DBManager::RealEscape($this->Url->PageTitle) . "', '" . DBManager::RealEscape($this->Referrer->Untouched) . "', " . DBManager::RealEscape($_entrance ? 1 : 0) . ", 1, '" . DBManager::RealEscape($this->Url->AreaCode) . "');");
}
function GetXML($_browserId)
{
$xml = "<h b=\"".base64_encode($_browserId)."\" e=\"".base64_encode($this->Entrance)."\" url=\"".base64_encode($this->Url->GetAbsoluteUrl())."\" title=\"".base64_encode($this->Url->PageTitle)."\" code=\"".base64_encode($this->Url->AreaCode)."\">";
if($this->Referrer != null && $this->Referrer->Untouched != "")
$xml.= "<ref u=\"".base64_encode($this->Referrer->Untouched)."\" />";
return $xml . "</h>";
}
}
class BaseURL
{
public $Path = "";
public $Params = "";
public $Domain = "";
public $AreaCode = "";
public $PageTitle = "";
public $IsExternal = true;
public $IsSearchEngine = false;
public $Excluded;
public $Untouched = "";
function __construct()
{
if(func_num_args() == 1)
{
if(!Is::Null(func_get_arg(0)))
{
$this->Untouched = func_get_arg(0);
$parts = $this->ParseURL($this->Untouched);
$this->Domain = $parts[0];
$this->Path = substr($parts[1],0,255);
$this->Params = $parts[2];
}
else
$this->MarkInternal();
}
else if(func_num_args() == 0)
{
return;
}
else if(func_num_args() == 4)
{
$this->Domain = func_get_arg(0);
$this->Path = func_get_arg(1);
$this->AreaCode = func_get_arg(2);
$this->PageTitle = Str::Cut(func_get_arg(3),255);
}
/*
$domains = explode(",",Server::$Configuration->File["gl_doma"]);
if(!empty(Server::$Configuration->File["gl_doma"]) && !empty($this->Domain) && is_array($domains))
{
foreach($domains as $bldom)
{
$match = Is::WildcardMatch($bldom,$this->Domain);
if((!empty(Server::$Configuration->File["gl_bldo"]) && $match) || (empty(Server::$Configuration->File["gl_bldo"]) && !$match))
{
$this->Excluded = true;
break;
}
}
}
*/
}
function GetAbsoluteUrl()
{
if(!empty($this->Untouched))
return $this->Untouched;
else
return $this->Domain . $this->Path;
}
function Save()
{
if($this->IsExternal)
$pid = CacheManager::GetDataTableIdFromValue(DATABASE_VISITOR_DATA_PATHS,"path",$this->Path.$this->Params,false,255);
else
$pid = CacheManager::GetDataTableIdFromValue(DATABASE_VISITOR_DATA_PATHS,"path",$this->Path,false,255);
$did = $this->GetDomainId();
$tid = $this->GetTitleId($did,$pid,0);
DBManager::Execute(true, "INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_VISITOR_DATA_PAGES . "` (`id`,`path`,`domain`,`title`) VALUES (NULL, '" . DBManager::RealEscape($pid) . "', '" . DBManager::RealEscape($did) . "', '" . DBManager::RealEscape($tid) . "') ON DUPLICATE KEY UPDATE `id`=LAST_INSERT_ID(`id`);");
return DBManager::GetLastInsertedId();
}
function MarkInternal()
{
foreach(HistoryUrl::$ExternalCallers as $value)
if(Is::WildcardMatch($value,$this->Domain))
return;
$this->IsExternal = false;
}
function MarkSearchEngine()
{
$this->IsSearchEngine = true;
$this->Params =
$this->Path = "";
}
function GetTitleId()
{
return CacheManager::GetDataTableIdFromValue(DATABASE_VISITOR_DATA_TITLES,"title",$this->PageTitle);
}
function GetDomainId()
{
return CacheManager::GetDataTableIdFromValue(DATABASE_VISITOR_DATA_DOMAINS,array("domain", "search", "external"),array($this->Domain, $this->IsSearchEngine?1:0, $this->IsExternal?1:0));
}
function IsInternalDomain()
{
$row = DBManager::FetchArray($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_DATA_DOMAINS . "` WHERE `domain`='" . DBManager::RealEscape($this->Domain) . "';"));
if(DBManager::GetRowCount($result) == 1 && empty($row["external"]))
return true;
return false;
}
function ParseURL($_url,$allowedParams="",$cutParams="",$domain="",$path="")
{
$allowed = (STATS_ACTIVE && class_exists("StatisticProvider")) ? StatisticProvider::$AllowedParameters : array();
$igfilenames = (STATS_ACTIVE && class_exists("StatisticProvider")) ? StatisticProvider::$HiddenFilenames : array();
$parts = parse_url(str_replace("///","//",$_url));
$uparts = explode("?",$_url);
if(count($allowed)>0 && count($uparts)>1)
{
$pparts = explode("&",$uparts[1]);
foreach($pparts as $part)
{
$paramparts = explode("=",$part);
if(in_array(strtolower($paramparts[0]),$allowed))
{
if(empty($allowedParams))
$allowedParams .= "?";
else
$allowedParams .= "&";
$allowedParams .= $paramparts[0];
if(count($paramparts)>1)
$allowedParams .= "=".$paramparts[1];
}
else
{
if(!empty($cutParams))
$cutParams .= "&";
$cutParams .= $paramparts[0];
if(count($paramparts)>1)
$cutParams .= "=".$paramparts[1];
}
}
}
if(!empty($cutParams) && empty($allowedParams))
$cutParams = "?" . $cutParams;
else if(!empty($cutParams) && !empty($allowedParams))
$cutParams = "&" . $cutParams;
else if(empty($cutParams) && empty($allowedParams) && count($uparts) > 1)
$cutParams = "?" . $uparts[1];
$partsb = @explode($parts["host"],$_url);
if(!isset($parts["host"]))
$parts["host"] = "localhost";
$domain = $partsb[0].$parts["host"];
$path = substr($uparts[0],strlen($domain),strlen($uparts[0])-strlen($domain));
$path = str_replace($igfilenames,"",$path);
return array($domain,$path.$allowedParams,$cutParams);
}
static function IsInputURL()
{
return !empty($_GET[GET_TRACK_URL]) || !empty($_GET["u"]);
}
static function GetInputURL()
{
if(!empty($_GET[GET_TRACK_URL]))
return Encoding::Base64UrlDecode(Communication::GetParameter(GET_TRACK_URL,"",$nu,FILTER_SANITIZE_URL,null,2056));
// comp < 5.3.x
else if(!empty($_GET["u"]))
return Communication::GetParameter("u","",$nu,FILTER_SANITIZE_URL,null,2056);
return "";
}
}
class TicketEditor extends BaseObject
{
public $TicketId = "";
public $SubStatus = "";
public $Status = 0;
function __construct()
{
if(func_num_args()>0)
{
$this->Id = func_get_arg(0);
if(func_num_args() == 2)
{
$row = func_get_arg(1);
$this->Editor = $row["editor_id"];
$this->Status = $row["status"];
$this->SubStatus = $row["sub_status"];
$this->Edited = $row["time"];
}
}
}
function ApplyAttributesFromPost($_index)
{
if(isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $_index . "_vs"]))
{
$this->SubStatus = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $_index . "_vs"];
}
}
function GetXML($_waitBegin=0,$_lastUpdate=0)
{
return "<cl id=\"".base64_encode($this->Id)."\" w=\"".base64_encode($_waitBegin)."\" u=\"".base64_encode($_lastUpdate)."\" st=\"".base64_encode($this->Status)."\" ss=\"".base64_encode($this->SubStatus)."\" ed=\"".base64_encode($this->Editor)."\" ti=\"".base64_encode($this->Edited)."\"/>\r\n";
}
function Save()
{
DBManager::Execute(false, "UPDATE `" . DB_PREFIX . DATABASE_TICKET_EDITORS . "` SET `editor_id`='" . DBManager::RealEscape($this->Editor) . "',`status`='" . DBManager::RealEscape($this->Status) . "',`sub_status`='" . DBManager::RealEscape($this->SubStatus) . "',`time`='" . DBManager::RealEscape(time()) . "' WHERE `ticket_id`='" . DBManager::RealEscape($this->Id) . "';");
if(DBManager::GetAffectedRowCount() <= 0)
DBManager::Execute(false, "INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_TICKET_EDITORS . "` (`ticket_id` ,`editor_id` ,`status`, `sub_status`, `time`) VALUES ('" . DBManager::RealEscape($this->Id) . "', '" . DBManager::RealEscape($this->Editor) . "', '" . DBManager::RealEscape($this->Status) . "','" . DBManager::RealEscape($this->SubStatus) . "','" . DBManager::RealEscape(time()) . "');");
}
function Destroy()
{
DBManager::Execute(false, "DELETE FROM `" . DB_PREFIX . DATABASE_TICKET_EDITORS . "` WHERE `ticket_id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
}
static function GetTicketCountByEditor($_systemId)
{
$result = DBManager::Execute(true, "SELECT COUNT(*) AS `open_tickets` FROM `" . DB_PREFIX . DATABASE_TICKET_EDITORS . "` WHERE `editor_id`='" . DBManager::RealEscape($_systemId) . "' AND `status` < 2;");
if($result && $row = DBManager::FetchArray($result))
return $row["open_tickets"];
return 0;
}
}
class TicketChat extends TicketMessage
{
function __construct()
{
$this->Id = func_get_arg(1);
if(func_num_args() == 3)
{
$this->ChannelId = func_get_arg(0);
$this->Type = "2";
}
else
{
$row = func_get_arg(0);
$this->Text = str_replace(array("%eemail%","%efullname%"),array($row["email"],$row["fullname"]),$row["plaintext"]);
$this->Type = "2";
$this->Fullname = $row["fullname"];
$this->Email = $row["email"];
$this->Company = $row["company"];
$this->ChannelId = $row["chat_id"];
$this->IP = $row["ip"];
$this->SenderUserId = $row["external_id"];
$this->Edited = time();
$this->Created = $row["time"];
$this->Country = $row["iso_country"];
$this->Phone = $row["phone"];
$this->Subject = $row["question"];
}
}
}
class TicketMessage extends Action
{
public $Type = 0;
public $Customs = array();
public $Country = "";
public $CallMeBack = false;
public $ChannelId = "";
public $Attachments = array();
public $Edited = 0;
public $Hash = "";
public $Subject = "";
public $Comments = array();
public $TicketId;
public $HTML = "";
public $EmailCC = "";
public $EmailBCC = "";
function __construct()
{
if(func_num_args() == 2)
{
$this->Id = func_get_arg(0);
}
else if(func_num_args() > 0)
{
$row = func_get_arg(0);
$this->SetValues($row);
}
}
function SetValues($_row)
{
if(!isset($_row["id"]))
Logging::ErrorLog(serialize(debug_backtrace()));
$this->Id = $_row["id"];
$this->Text = DBManager::DecodeField($_row["text"]);
$this->HTML = DBManager::DecodeField($_row["html"]);
$this->Type = $_row["type"];
$this->Fullname = DBManager::DecodeField($_row["fullname"]);
$this->Email = $_row["email"];
$this->EmailCC = $_row["email_cc"];
$this->EmailBCC = $_row["email_bcc"];
$this->Company = DBManager::DecodeField($_row["company"]);
$this->ChannelId = $_row["channel_id"];
$this->TicketId = $_row["ticket_id"];
$this->IP = $_row["ip"];
$this->Edited = $_row["time"];
$this->Created = $_row["created"];
$this->Country = $_row["country"];
$this->Phone = $_row["phone"];
$this->Hash = $_row["hash"];
$this->SenderUserId = $_row["sender_id"];
$this->CallMeBack = !empty($_row["call_me_back"]);
$this->Subject = DBManager::DecodeField($_row["subject"]);
}
function AddComment($_operatorId, $_ticketId, $_text)
{
$time=SystemTime::GetUniqueMessageTime(DATABASE_TICKET_COMMENTS,"created");
DBManager::Execute(true, "INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_TICKET_COMMENTS . "` (`id`, `created`, `time`, `ticket_id`, `message_id`, `operator_id`, `comment`) VALUES ('" . DBManager::RealEscape(getId(32)) . "', '" . DBManager::RealEscape($time) . "','" . DBManager::RealEscape($time) . "', '" . DBManager::RealEscape($_ticketId) . "', '" . DBManager::RealEscape($this->Id) . "', '" . DBManager::RealEscape($_operatorId) . "', '" . DBManager::RealEscape($_text) . "');");
}
function Save($_ticketId,$_overwrite=false,$_time=null,$_ticket=null)
{
$time=($_time==null)?SystemTime::GetUniqueMessageTime(DATABASE_TICKET_MESSAGES,"time"):$_time;
if(empty($this->Created))
$this->Created = $time;
$do = ($_overwrite) ? "REPLACE" : "INSERT";
$errorCode = -1;
$this->Text = Str::Cut($this->Text,MAX_TICKET_MSG_LENGTH,true);
$result = DBManager::Execute(false, $x = $do . " INTO `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` (`id` ,`time` ,`created` ,`ticket_id` ,`text`, `html`,`fullname`,`email`,`email_cc`,`email_bcc`,`company` ,`ip`, `phone` ,`call_me_back`,`country`,`type`,`sender_id`,`channel_id`,`hash`,`subject`) VALUES ('" . DBManager::RealEscape($this->Id) . "', " . DBManager::RealEscape($time) . "," . DBManager::RealEscape($this->Created) . ", '" . DBManager::RealEscape($_ticketId) . "', '" . DBManager::RealEscape($this->Text) . "', '" . DBManager::RealEscape($this->HTML) . "','" . DBManager::RealEscape($this->Fullname) . "', '" . DBManager::RealEscape($this->Email) . "', '" . DBManager::RealEscape($this->EmailCC) . "', '" . DBManager::RealEscape($this->EmailBCC) . "', '" . DBManager::RealEscape($this->Company) . "', '" . DBManager::RealEscape($this->IP) . "', '" . DBManager::RealEscape($this->Phone) . "', " . (($this->CallMeBack) ? 1 : 0) . ", '" . DBManager::RealEscape($this->Country) . "', '" . DBManager::RealEscape($this->Type) . "', '" . DBManager::RealEscape($this->SenderUserId) . "', '" . DBManager::RealEscape($this->ChannelId) . "', '" . DBManager::RealEscape($this->Hash) . "', '" . DBManager::RealEscape(Str::Cut($this->Subject,506,true)) . "');", $errorCode);
if(!$result && $errorCode == 1366)
$result = DBManager::Execute(true, $x = $do . " INTO `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` (`id` ,`time` ,`created` ,`ticket_id` ,`text`, `html`,`fullname`,`email`,`email_cc`,`email_bcc`,`company` ,`ip`, `phone` ,`call_me_back`,`country`,`type`,`sender_id`,`channel_id`,`hash`,`subject`) VALUES ('" . DBManager::RealEscape($this->Id) . "', " . DBManager::RealEscape($time) . "," . DBManager::RealEscape($this->Created) . ", '" . DBManager::RealEscape($_ticketId) . "', '" . DBManager::RealEscape(DBManager::EncodeField($this->Text)) . "', '" . DBManager::RealEscape(DBManager::EncodeField($this->HTML)) . "','" . DBManager::RealEscape(DBManager::EncodeField($this->Fullname)) . "', '" . DBManager::RealEscape($this->Email) . "', '" . DBManager::RealEscape($this->EmailCC) . "', '" . DBManager::RealEscape($this->EmailBCC) . "', '" . DBManager::RealEscape(DBManager::EncodeField($this->Company)) . "', '" . DBManager::RealEscape($this->IP) . "', '" . DBManager::RealEscape($this->Phone) . "', " . (($this->CallMeBack) ? 1 : 0) . ", '" . DBManager::RealEscape($this->Country) . "', '" . DBManager::RealEscape($this->Type) . "', '" . DBManager::RealEscape($this->SenderUserId) . "', '" . DBManager::RealEscape($this->ChannelId) . "', '" . DBManager::RealEscape($this->Hash) . "', '" . DBManager::RealEscape(DBManager::EncodeField(Str::Cut($this->Subject,256,true))) . "');", $errorCode);
else if(!$result && $errorCode == 1062)
{
return false;
}
if(!$result)
{
Logging::DebugLog("Save ticket message: can't save message to ticket " . $_ticketId . " (" . $errorCode . ")");
return false;
}
if($result)
{
if(is_array($this->Customs))
foreach($this->Customs as $i => $value)
if(isset(Server::$Inputs[$i]))
DBManager::Execute(true, "REPLACE INTO `" . DB_PREFIX . DATABASE_TICKET_CUSTOMS . "` (`ticket_id` ,`message_id`, `custom_id` ,`value`) VALUES ('" . DBManager::RealEscape($_ticketId) . "','" . DBManager::RealEscape($this->Id) . "', '" . DBManager::RealEscape(Server::$Inputs[$i]->Name) . "', '" . DBManager::RealEscape($value) . "');");
if($_ticket != null && !empty(Server::$Configuration->File["gl_mpm"]))
foreach(Server::$Operators as $operator)
if($operator->IsInPushMessageState())
if($operator->HasAccessToTicket($_ticket))
$operator->AddPushMessage($_ticketId, "", (!empty($this->Fullname) ? $this->Fullname : $this->Email), 3, $this->Text);
}
else
Logging::DebugLog("Save ticket message: can't save message to ticket " . $_ticketId . " (" . $errorCode . ")");
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_TICKETS);
return $time;
}
function ApplyCustomFromPost($_count,$_change=false,$_ticket=null,$_operatorId="")
{
foreach(Server::$Inputs as $index => $input)
{
$cid = 0;
while($cid < 30)
{
if(isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $_count . "_vd_" . $cid]))
{
$value = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $_count . "_vd_" . $cid];
if(strpos($value,"[cf".$index."]") === 0)
{
$value = base64_decode(str_replace("[cf".$index."]","",$value));
if($input->Custom && $input->Active)
{
$compare = (isset($this->Customs[$index])) ? $input->GetClientIndex($this->Customs[$index]) : "";
if($_change && $compare != $value)
$this->ChangeValue($_ticket,$index+16,$_operatorId,$compare,$value);
$this->Customs[$index] = $value;
}
}
}
$cid++;
}
}
}
function LoadAttachments()
{
$this->Attachments = array();
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_TICKET_ATTACHMENTS . "` INNER JOIN `" . DB_PREFIX . DATABASE_RESOURCES . "` ON `" . DB_PREFIX . DATABASE_RESOURCES . "`.`id`=`" . DB_PREFIX . DATABASE_TICKET_ATTACHMENTS . "`.`res_id` WHERE `" . DB_PREFIX . DATABASE_TICKET_ATTACHMENTS . "`.`parent_id`='" . DBManager::RealEscape($this->Id) . "';");
if($result)
while($rowc = DBManager::FetchArray($result))
$this->Attachments[$rowc["res_id"]] = $rowc["title"];
}
function SaveAttachments()
{
foreach($this->Attachments as $rid => $title)
$this->ApplyAttachment($rid);
}
function ApplyAttachment($_id)
{
DBManager::Execute(true, "REPLACE INTO `" . DB_PREFIX . DATABASE_TICKET_ATTACHMENTS . "` (`parent_id`,`res_id`) VALUES ('" . DBManager::RealEscape($this->Id) . "','" . DBManager::RealEscape($_id) . "');");
}
function AttachTemporaryFiles($_visitorId)
{
foreach(SERVER::$Inputs as $input)
if($input->Active && $input->Type == "File")
{
$files = KnowledgeBase::GetTemporaryTicketFiles($_visitorId,$input->Index);
foreach($files as $file)
{
$this->ApplyAttachment($file["id"]);
if(!isset($this->Customs[$input->Index]))
$this->Customs[$input->Index] = "";
$this->Customs[$input->Index] .= "[" . $file["title"] . "]";
}
}
}
function LoadComments($_parent=null)
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_TICKET_COMMENTS . "` WHERE `" . DB_PREFIX . DATABASE_TICKET_COMMENTS . "`.`message_id`='" . DBManager::RealEscape($this->Id) . "' ORDER BY `time` DESC;");
if($result)
while($rowc = DBManager::FetchArray($result))
$this->Comments[$rowc["id"]] = array("time"=>$rowc["time"],"operator_id"=>$rowc["operator_id"],"comment"=>$rowc["comment"]);
if($_parent != null)
$_parent->LastUpdated = max($_parent->LastUpdated,$rowc["time"],$rowc["created"]);
}
function SaveComments($_ticketId)
{
if(is_array($this->Comments))
foreach($this->Comments as $com)
$this->AddComment($com["operator_id"],$_ticketId,$com["comment"]);
}
function LoadCustoms($_nameBased=false)
{
Server::InitDataBlock(array("INPUTS"));
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_TICKET_CUSTOMS . "` WHERE `message_id`='" . DBManager::RealEscape($this->TicketId) . "';");
if($result)
while($rowc = DBManager::FetchArray($result))
foreach(Server::$Inputs as $input)
if($input->Name == $rowc["custom_id"] && $input->Active)
{
if($_nameBased)
$this->Customs[$input->Name] = $input->GetClientValue($rowc["value"]);
else
$this->Customs[$input->Index] = ($rowc["value"]);
}
}
function Load($_indexBased=false)
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` WHERE `id`='" . DBManager::RealEscape($this->Id) . "';");
if($result && $row = DBManager::FetchArray($result))
{
$this->SetValues($row);
$this->LoadCustoms($_indexBased);
$this->LoadAttachments();
$this->LoadComments();
}
}
function GetQuoteFormat($_html)
{
if(empty($this->Text))
return "";
$array = preg_split("/\r\n|\n|\r/", $this->Text);
$qText = "";
foreach($array as $line)
if(!empty($line) && strpos(trim($line),">")!==0)
$qText .= "\r\n> " . trim($line);
$qText = $_html ? trim($qText) : nl2br(trim($qText));
return $qText;
}
function ChangeValue($_ticket,$_logId,$_operatorId,&$_member,$_newValue)
{
if($_member != $_newValue)
$_ticket->Log($_logId,$_operatorId,$_newValue,$_member,$this->Id);
$_member = $_newValue;
}
function Forward($_groupId,$_toEmail,$_subject="",$_text="")
{
$att = array();
$mailbox = Mailbox::GetById(Server::$Groups[$_groupId]->TicketEmailOut,true);
foreach($this->Attachments as $resid => $title)
$att[$resid] = $resid;
if(empty($_text) && !empty($this->Text))
$_text = $this->Text;
if($mailbox != null)
Communication::SendEmail($mailbox, str_replace(";", ",", $_toEmail), "", "", $mailbox->Email, $_text, "", $_subject, false, $att);
}
function GetXML($_demand=false)
{
$isHTML = strlen($this->HTML) > 0 ? " ishtml=\"MQ_\"" : "";
$xml = "<m id=\"".base64_encode($this->Id)."\"".$isHTML." s=\"".base64_encode($this->Subject)."\" sid=\"".base64_encode($this->SenderUserId)."\" t=\"".base64_encode($this->Type)."\" c=\"".base64_encode($this->Country)."\" ci=\"".base64_encode($this->ChannelId)."\" ct=\"".base64_encode($this->Created)."\" e=\"".base64_encode($this->Edited)."\" p=\"".base64_encode($this->GetInputData(116,false))."\" cmb=\"".base64_encode(($this->CallMeBack) ? 1 : 0)."\" mt=\"".base64_encode(Str::Cut($this->Text,MAX_TICKET_MSG_LENGTH,true))."\" fn=\"".base64_encode($this->GetInputData(111,false))."\" em=\"".base64_encode($this->GetInputData(112,false))."\" ecc=\"".base64_encode($this->EmailCC)."\" ebcc=\"".base64_encode($this->EmailBCC)."\" co=\"".base64_encode($this->GetInputData(113,false))."\" ui=\"".base64_encode($this->SenderUserId)."\" ip=\"".base64_encode($this->IP)."\">\r\n";
if(is_array($this->Customs))
foreach($this->Customs as $i => $value)
$xml .= "<c id=\"".base64_encode(Server::$Inputs[$i]->Name)."\">".base64_encode($this->GetInputData($i,false))."</c>\r\n";
if(is_array($this->Attachments))
foreach($this->Attachments as $i => $value)
$xml .= "<a id=\"".base64_encode($i)."\">".base64_encode($value)."</a>\r\n";
if($_demand && is_array($this->Comments))
foreach($this->Comments as $id => $value)
$xml .= "<co i=\"".base64_encode($id)."\" t=\"".base64_encode($value["time"])."\" o=\"".base64_encode($value["operator_id"])."\">".base64_encode($value["comment"])."</co>\r\n";
return $xml . "</m>";
}
function TextReplace($_text,$_group)
{
$details=$cv="";
if(Server::$Inputs[111]->Active && !empty($this->Fullname))
$details .= strip_tags(Server::$Inputs[111]->Caption) ." " . $this->Fullname . "\r\n";
if(Server::$Inputs[112]->Active && !empty($this->Email))
$details .= strip_tags(Server::$Inputs[112]->Caption) ." " . $this->Email . "\r\n";
if(Server::$Inputs[113]->Active && !empty($this->Company))
$details .= strip_tags(Server::$Inputs[113]->Caption) ." " . $this->Company . "\r\n";
if((Server::$Inputs[116]->Active || $this->CallMeBack) && !empty($this->Phone))
$details .= strip_tags(Server::$Inputs[116]->Caption) ." " . $this->Phone . "\r\n";
$_text = str_replace("%external_phone%",$this->Phone,$_text);
$_text = str_replace("%external_name%",$this->Fullname,$_text);
$_text = str_replace("%external_email%",$this->Email,$_text);
$_text = str_replace("%external_company%",$this->Company,$_text);
$_text = str_replace("%external_phone%",$this->Phone,$_text);
$_text = str_replace("%external_ip%",$this->IP,$_text);
//$_text = str_replace("%ticket_id%",$this->TicketId,$_text);
$_text = str_replace("%subject%",$this->Subject,$_text);
$_text = str_replace("%domain%",Server::$Configuration->File["gl_site_name"],$_text);
foreach(Server::$Inputs as $index => $input)
if($input->Active && $input->Custom)
{
$cv = "";
if($input->Type == "CheckBox")
$details .= strip_tags($input->Caption). " " . ($cv = ((!empty($this->Customs[$index])) ? "<!--lang_client_yes-->" : "<!--lang_client_no-->")) . "\r\n";
else if(!empty($this->Customs[$index]))
$details .= strip_tags($input->Caption). " " . ($cv = $input->GetClientValue($this->Customs[$index])) . "\r\n";
$_text = str_replace("%custom".$index."%",$cv,$_text);
}
$_text = str_replace("%details%",$details,$_text);
return $_text;
}
function SetChannelId($_cId)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` SET `channel_id`='" . DBManager::RealEscape($_cId) . "' WHERE `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
}
function Destroy()
{
DBManager::Execute(false, "DELETE FROM `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` WHERE `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
}
static function Exists($_id, &$_ticketId="")
{
$result = DBManager::Execute(true, "SELECT `channel_id`,`ticket_id` FROM `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` WHERE `channel_id`='" . DBManager::RealEscape($_id) . "';");
if($result && DBManager::GetRowCount($result) > 0)
{
$row = DBManager::FetchArray($result);
$_ticketId = $row["ticket_id"];
return true;
}
return false;
}
static function GetHTML($_id)
{
$result = DBManager::Execute(true, "SELECT `html` FROM `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` WHERE `channel_id`='" . DBManager::RealEscape($_id) . "' LIMIT 1;");
if($result)
if($row = DBManager::FetchArray($result))
return DBManager::DecodeField($row["html"]);
}
}
class TicketAttachment
{
static function ResourceExists($_id)
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_TICKET_ATTACHMENTS . "` WHERE `res_id`='" . DBManager::RealEscape($_id) . "' LIMIT 1;");
if($result && DBManager::GetRowCount($result) > 0)
return true;
else
return false;
}
}
class TicketEmail
{
public $Id = "";
public $Name = "";
public $Email = "";
public $Subject = "";
public $Body = "";
public $BodyHTML = "";
public $Created = 0;
public $Deleted = false;
public $MailboxId = "";
public $Edited = "";
public $GroupId = "";
public $ReplyTo = "";
public $ReceiverEmail = "";
public $Attachments = array();
public $EditorId = "";
public $CC = "";
function __construct()
{
if(func_num_args() == 3)
{
$this->Id = func_get_arg(0);
$this->Deleted = func_get_arg(1);
$this->EditorId = func_get_arg(2);
}
else if(func_num_args() == 1)
{
$row = func_get_arg(0);
$this->Id = $row["email_id"];
$this->Name = DBManager::DecodeField($row["sender_name"]);
$this->Email = $row["sender_email"];
$this->Subject = DBManager::DecodeField($row["subject"]);
$this->Body = DBManager::DecodeField($row["body"]);
$this->BodyHTML = DBManager::DecodeField($row["body_html"]);
$this->Created = $row["created"];
$this->Deleted = !empty($row["deleted"]);
$this->MailboxId = $row["mailbox_id"];
$this->Edited = $row["edited"];
$this->GroupId = $row["group_id"];
$this->ReplyTo = $row["sender_replyto"];
$this->CC = $row["sender_cc"];
$this->ReceiverEmail = $row["receiver_email"];
$this->EditorId = $row["editor_id"];
}
}
function LoadAttachments()
{
$this->Attachments = array();
$result = DBManager::Execute(true, "SELECT `res_id` FROM `" . DB_PREFIX . DATABASE_TICKET_ATTACHMENTS . "` WHERE `parent_id`='" . DBManager::RealEscape($this->Id) . "';");
if($result)
while($row = DBManager::FetchArray($result))
$this->Attachments[$row["res_id"]] = KnowledgeBaseEntry::GetById($row["res_id"]);
}
function SaveAttachment($_id)
{
DBManager::Execute(true, "REPLACE INTO `" . DB_PREFIX . DATABASE_TICKET_ATTACHMENTS . "` (`res_id`, `parent_id`) VALUES ('" . DBManager::RealEscape($_id) . "','" . DBManager::RealEscape($this->Id) . "');");
}
function SetStatus()
{
$ownership = (!empty($this->EditorId)) ? "(editor_id='".DBManager::RealEscape($this->EditorId)."' OR editor_id='') AND " : "";
if($this->Deleted)
$this->EditorId = CALLER_SYSTEM_ID;
$time=SystemTime::GetUniqueMessageTime(DATABASE_TICKET_EMAILS,"edited");
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKET_EMAILS . "` SET `deleted`=" . ($this->Deleted ? 1 : 0) . ",`edited`=" . ($time) . ",`editor_id`='" . DBManager::RealEscape($this->EditorId) . "' WHERE " . $ownership . "`email_id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
}
function GetXML($_full=true)
{
if($_full)
{
$ishtml = !empty($this->BodyHTML) ? 1 : 0;
$xml = "<e id=\"".base64_encode($this->Id)."\" ishtml=\"".base64_encode($ishtml)."\" ei=\"".base64_encode($this->EditorId)."\" r=\"".base64_encode($this->ReceiverEmail)."\" g=\"".base64_encode($this->GroupId)."\" e=\"".base64_encode($this->Email)."\" rt=\"".base64_encode($this->ReplyTo)."\" ed=\"".base64_encode($this->Edited)."\" s=\"".base64_encode($this->Subject)."\" n=\"".base64_encode($this->Name)."\" c=\"".base64_encode($this->Created)."\" d=\"".base64_encode($this->Deleted)."\" m=\"".base64_encode($this->MailboxId)."\"><c>".base64_encode($this->Body)."</c>";
foreach($this->Attachments as $res)
$xml .= "<a n=\"".base64_encode($res["title"])."\">".base64_encode($res["id"])."</a>";
$xml .= "</e>";
}
else
{
$xml = "<e id=\"".base64_encode($this->Id)."\" ei=\"".base64_encode($this->EditorId)."\" r=\"".base64_encode($this->ReceiverEmail)."\" g=\"".base64_encode($this->GroupId)."\" e=\"".base64_encode($this->Email)."\" s=\"".base64_encode($this->Subject)."\" n=\"".base64_encode($this->Name)."\" c=\"".base64_encode($this->Created)."\" m=\"".base64_encode($this->MailboxId)."\" />";
}
return $xml;
}
function Load()
{
$result = DBManager::Execute(true, "SELECT `created`,`sender_cc`,`body_html` FROM `" . DB_PREFIX . DATABASE_TICKET_EMAILS . "` WHERE `email_id`='" . DBManager::RealEscape($this->Id) . "';");
if($result && $row = DBManager::FetchArray($result))
{
$this->Created = $row["created"];
$this->CC = $row["sender_cc"];
$this->BodyHTML = $row["body_html"];
}
}
function Save()
{
if ($this->Deleted)
$this->Destroy();
else
{
$errorCode = -1;
$time=SystemTime::GetUniqueMessageTime(DATABASE_TICKET_EMAILS,"edited");
$result = DBManager::Execute(false, "REPLACE INTO `" . DB_PREFIX . DATABASE_TICKET_EMAILS . "` (`email_id`, `mailbox_id`, `sender_email`, `sender_name`,`sender_replyto`,`sender_cc`,`receiver_email`, `created`, `edited`, `deleted`, `subject`, `body`, `body_html`, `group_id`) VALUES ('" . DBManager::RealEscape($this->Id) . "', '" . DBManager::RealEscape($this->MailboxId) . "', '" . DBManager::RealEscape($this->Email) . "', '" . DBManager::RealEscape(($this->Name)) . "','" . DBManager::RealEscape($this->ReplyTo) . "','" . DBManager::RealEscape(Str::Cut($this->CC,254)) . "','" . DBManager::RealEscape(Str::Cut($this->ReceiverEmail,255)) . "', '" . DBManager::RealEscape($this->Created) . "', '" . DBManager::RealEscape($time) . "', '" . DBManager::RealEscape($this->Deleted ? 1 : 0) . "', '" . DBManager::RealEscape(($this->Subject)) . "', '" . DBManager::RealEscape(($this->Body)) . "','" . DBManager::RealEscape(($this->BodyHTML)) . "', '" . DBManager::RealEscape($this->GroupId) . "');", $errorCode);
if(!$result && $errorCode == 1366)
DBManager::Execute(true, "REPLACE INTO `" . DB_PREFIX . DATABASE_TICKET_EMAILS . "` (`email_id`, `mailbox_id`, `sender_email`, `sender_name`,`sender_replyto`,`sender_cc`,`receiver_email`, `created`, `edited`, `deleted`, `subject`, `body`, `body_html`, `group_id`) VALUES ('" . DBManager::RealEscape($this->Id) . "', '" . DBManager::RealEscape($this->MailboxId) . "', '" . DBManager::RealEscape($this->Email) . "', '" . DBManager::RealEscape(DBManager::EncodeField($this->Name)) . "','" . DBManager::RealEscape($this->ReplyTo) . "','" . DBManager::RealEscape(Str::Cut($this->CC,254)) . "','" . DBManager::RealEscape(Str::Cut($this->ReceiverEmail,255)) . "', '" . DBManager::RealEscape($this->Created) . "', '" . DBManager::RealEscape($time) . "', '" . DBManager::RealEscape($this->Deleted ? 1 : 0) . "', '" . DBManager::RealEscape(DBManager::EncodeField($this->Subject)) . "', '" . DBManager::RealEscape(DBManager::EncodeField($this->Body)) . "','" . DBManager::RealEscape(DBManager::EncodeField($this->BodyHTML)) . "', '" . DBManager::RealEscape($this->GroupId) . "');", $errorCode);
}
if(DEBUG_MODE && strpos($this->Subject,"LZTMX") === 0)
Logging::EmailLog($this->Subject);
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_EMAILS);
}
function Destroy($_converted=false)
{
if(!$_converted)
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKET_EMAILS . "` SET `deleted`=1,`edited`='" . time() . "' WHERE `email_id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
else
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKET_EMAILS . "` SET `deleted`=2,`edited`='" . time() . "' WHERE `email_id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_TICKET_ATTACHMENTS . "` WHERE `parent_id`='" . DBManager::RealEscape($this->Id) . "';");
}
static function Exists($_id,$_inEmails=true,$_inMessages=true)
{
if($_inEmails)
{
$result = DBManager::Execute(true, "SELECT COUNT(*) AS `ecount` FROM `" . DB_PREFIX . DATABASE_TICKET_EMAILS . "` WHERE `email_id`='" . DBManager::RealEscape($_id) . "';");
if($result && ($row=DBManager::FetchArray($result)) && $row["ecount"] > 0)
return true;
}
if($_inMessages)
{
$result = DBManager::Execute(true, "SELECT COUNT(*) AS `mcount` FROM `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` WHERE `channel_id`='" . DBManager::RealEscape($_id) . "';");
if($result && ($row=DBManager::FetchArray($result)) && $row["mcount"] > 0)
return true;
}
return false;
}
static function GetHTML($_id)
{
$result = DBManager::Execute(true, "SELECT `body_html` FROM `" . DB_PREFIX . DATABASE_TICKET_EMAILS . "` WHERE `email_id`='" . DBManager::RealEscape($_id) . "' LIMIT 1;");
if($result)
if($row = DBManager::FetchArray($result))
return DBManager::DecodeField($row["body_html"]);
}
}
class Ticket extends Action
{
public $Messages = array();
public $Group = "";
public $Channel = 0;
public $SubChannel = "";
public $Language = "";
public $Deleted = false;
public $LastUpdated = 0;
public $WaitBegin = 0;
public $Editor = null;
public $ChannelId = "";
public $ChannelConversationId = "";
public $ChannelUniqueId = "";
public $Logs = array();
public $AutoStatusUpdateTime;
public $AutoStatusUpdateStatus;
public $WatchList = false;
public $Priority = 2;
public $Salt = "";
public $Tags = "";
public $Hash = "";
public $PublicLink = "";
function __construct()
{
$this->Salt = getId(32);
if(func_num_args() == 1)
{
$row = func_get_arg(0);
$this->Id = $row["ticket_id"];
$this->SetValues($row);
$this->Messages[0] = new TicketMessage($row);
}
else if(func_num_args() == 2)
{
$this->Id = func_get_arg(0);
$this->Messages[0] = new TicketMessage(getId(32),true);
$this->Language = strtoupper(func_get_arg(1));
}
else if(func_num_args() == 3)
{
$row = func_get_arg(0);
if(!empty($row["ticket_id"]))
$this->Id = $row["ticket_id"];
else
$this->Id = $row["id"];
$this->SetValues($row);
$this->LoadMessages(func_get_arg(1)!=null);
$this->LoadStatus(func_get_arg(1)!=null);
}
if(!empty($row) && $row["last_update"] == 0 && $row["wait_begin"] == TICKET_NO_WT)
{
$uticket = new Ticket($this->Id,true);
$uticket->LoadMessages();
$uticket->LoadStatus();
$uticket->SetLastUpdate();
$this->LastUpdated = $uticket->LastUpdated;
$this->WaitBegin = $uticket->WaitBegin;
}
}
function SetValues($_row)
{
if(!isset($_row["user_id"]))
Logging::ErrorLog(serialize(debug_backtrace()));
$this->SenderUserId = $_row["user_id"];
$this->Group = $_row["target_group_id"];
$this->Channel = $_row["channel_type"];
$this->SubChannel = $_row["sub_channel"];
$this->LastUpdated = $_row["last_update"];
$this->Language = $_row["iso_language"];
$this->Deleted = !empty($_row["deleted"]);
$this->WaitBegin = $_row["wait_begin"];
$this->Tags = @$_row["tags"];
$this->ChannelId = $_row["channel_id"];
$this->Salt = $_row["salt"];
$this->ChannelConversationId = $_row["channel_conversation_id"];
$this->ChannelUniqueId = @$_row["channel_unique_id"];
$this->AutoStatusUpdateTime = $_row["auto_status_time"];
$this->AutoStatusUpdateStatus = $_row["auto_status_status"];
$this->Priority = $_row["priority"];
$this->Hash = $this->GetHash();
if(defined("LIVEZILLA_URL"))
$this->PublicLink = LIVEZILLA_URL . "ticket.php?id=" . $this->Id . "&hash=" . $this->Hash . "&salt=" . $this->Salt;
if(IS::Defined("CALLER_SYSTEM_ID") && isset($_row["operator_id"]))
$this->WatchList = $_row["operator_id"] == CALLER_SYSTEM_ID;
}
function Load($_loadStatus=true,$_loadMessages=true)
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_TICKETS . "` WHERE `id`='" . DBManager::RealEscape($this->Id) . "';");
if($result && $row = DBManager::FetchArray($result))
{
$this->SetValues($row);
if($_loadStatus)
$this->LoadStatus();
if($_loadMessages)
$this->LoadMessages();
return true;
}
return false;
}
function GetMessageIndex($_messageId)
{
$index = 1;
foreach($this->Messages as $message)
{
if($message->Id == $_messageId)
return $index;
$index++;
}
return -1;
}
function LoadStatus($_json=false)
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_TICKET_EDITORS . "` WHERE `ticket_id`='" . DBManager::RealEscape($this->Id) . "' LIMIT " . DBManager::RealEscape(DATA_ITEM_LOADS) . ";");
if($result)
while($row = DBManager::FetchArray($result))
{
$this->Editor = new TicketEditor($this->Id,$row);
$this->LastUpdated = max($this->LastUpdated,$this->Editor->Edited);
}
if($_json)
{
if($this->Editor!=null)
$this->Editor->Editor = Operator::GetUserId($this->Editor->Editor);
$this->Editor = array("TicketEditor"=>$this->Editor);
}
}
function LoadMessages($_json=false)
{
$this->Messages = array();
$result = DBManager::Execute(true,$k="SELECT * FROM `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` WHERE `ticket_id`='" . DBManager::RealEscape($this->Id) . "' ORDER BY `time` ASC;");
if($result)
while($row = DBManager::FetchArray($result))
{
$message = new TicketMessage($row);
$this->LastUpdated = max($this->LastUpdated,$message->Created,$message->Edited);
$message->LoadAttachments();
$message->LoadCustoms($_json);
$message->LoadComments($this);
if($_json)
$this->Messages[count($this->Messages)] = array("TicketMessage"=>$message);
else
$this->Messages[count($this->Messages)] = $message;
}
}
function LoadLogs()
{
$this->Logs = array();
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_TICKET_LOGS . "` WHERE `ticket_id`='" . DBManager::RealEscape($this->Id) . "' ORDER BY `created` ASC;");
if($result)
while($row = DBManager::FetchArray($result))
$this->Logs[] = $row;
}
function SetLastUpdate($_set=0,$_wt=true)
{
if(!empty($_set))
$this->LastUpdated = $_set;
if($this->LastUpdated == 0)
$this->LastUpdated = 1;
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKETS . "` SET `last_update`='" . DBManager::RealEscape($this->LastUpdated) . "' WHERE `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
if($_wt)
$this->SetWaitBegin();
}
function SetWaitBegin($lastm = null)
{
$this->LoadStatus();
if($this->Editor != null && $this->Editor->Status > 1)
{
$this->WaitBegin = TICKET_NO_WT;
}
else
foreach($this->Messages as $message)
{
if($message->Type < 1 || $message->Type > 2)
$this->WaitBegin = ($message->Edited > 0 && $message->Created > 0) ? max($this->WaitBegin,min($message->Edited,$message->Created)) : max($this->WaitBegin,$message->Created);
$lastm = $message;
}
if($lastm != null && ($lastm->Type == 1 || $lastm->Type == 2))
{
$this->WaitBegin = TICKET_NO_WT;
}
if($this->WaitBegin == 0)
$this->WaitBegin = TICKET_NO_WT;
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKETS . "` SET `wait_begin`='" . DBManager::RealEscape($this->WaitBegin) . "' WHERE `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
}
function SetPriority($_priority)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKETS . "` SET `priority`=" . intval($_priority) . " WHERE `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
}
function SetTags($_tags)
{
Configuration::ApplyTagsToConfig($_tags,1);
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKETS . "` SET `tags`='" . DBManager::RealEscape($_tags) . "' WHERE `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
}
function AddToWatchList($_operatorId)
{
DBManager::Execute(true, "INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_TICKET_WATCHER . "` (`ticket_id`,`operator_id`,`created`) VALUES ('" . DBManager::RealEscape($this->Id) . "', '" . DBManager::RealEscape($_operatorId) . "', " . intval(time()) . ");");
}
function RemoveFromWatchList($_operatorId)
{
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_TICKET_WATCHER . "` WHERE `ticket_id`='" . DBManager::RealEscape($this->Id) . "' AND `operator_id`='" . DBManager::RealEscape($_operatorId) . "' LIMIT 1;");
}
function GetHash($_brackets=false,$_html=false)
{
if(is_numeric($this->Id))
$hash = substr(strtoupper(md5($this->Id.Server::$Configuration->File["gl_lzid"])),0,12);
else
return $this->Id;
if($_html)
return "<!--[" . $hash . "]-->";
return ($_brackets) ? "[" . $hash . "]" : $hash;
}
function GetLastOutgoingMessageId()
{
$id = "";
foreach($this->Messages as $message)
if($message->Type == 1)
$id = $message->Id;
return $id;
}
function GetXML($_full,$_demand=false)
{
if($_full)
{
$wb = (!($this->Editor != null && $this->Editor->Status > 1)) ? $this->WaitBegin : TICKET_NO_WT;
$xml = "<val id=\"".base64_encode($this->Id)."\" u=\"".base64_encode($this->LastUpdated)."\" w=\"".base64_encode($wb)."\" sa=\"".base64_encode($this->Salt)."\" ta=\"".base64_encode($this->Tags)."\" del=\"".base64_encode($this->Deleted ? "1" : "0")."\" wl=\"".base64_encode($this->WatchList ? "1" : "0")."\" gr=\"".base64_encode($this->Group)."\" uid=\"".base64_encode($this->SenderUserId)."\" l=\"".base64_encode($this->Language)."\" h=\"".base64_encode($this->GetHash())."\" p=\"".base64_encode($this->Priority)."\" t=\"".base64_encode($this->Channel)."\" s=\"".base64_encode($this->SubChannel)."\">\r\n";
if($_demand && $this->Editor != null)
$xml .= $this->Editor->GetXml($wb,$this->LastUpdated);
foreach($this->Messages as $message)
$xml .= $message->GetXML($_demand);
if(!empty($this->AutoStatusUpdateTime))
$xml .= "<au t=\"".base64_encode($this->AutoStatusUpdateTime)."\">".base64_encode($this->AutoStatusUpdateStatus)."</au>\r\n";
foreach($this->Logs as $row)
$xml .= "<lo c=\"".base64_encode($row["created"])."\" ti=\"".base64_encode($row["time"])."\" t=\"".base64_encode($row["ticket_id"])."\" a=\"".base64_encode($row["action"])."\" o=\"".base64_encode($row["operator_id"])."\" v=\"".base64_encode($row["value_old"])."\" m=\"".base64_encode($row["message_id"])."\">".base64_encode($row["value_new"])."</lo>\r\n";
$xml .= "</val>\r\n";
}
else
{
foreach($this->Messages as $message)
{
$xml = "<val id=\"".base64_encode($this->Id)."\" e=\"".base64_encode($message->Edited)."\" />\r\n";
break;
}
}
return $xml;
}
function LinkChat($_chatId, $messageId)
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` WHERE `chat_id`='" . DBManager::RealEscape(trim($_chatId)) . "' AND `closed`>0 LIMIT 1;");
if($row = DBManager::FetchArray($result))
$chatref = new TicketChat($row, $messageId);
else
$chatref = new TicketChat($_chatId, $messageId, true);
$chatref->Save($this->Id,true);
if(!empty($row["external_id"]))
{
$this->SetVisitor($row["external_id"]);
}
}
function SetVisitor($_visitorId)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKETS . "` SET `user_id`='" . DBManager::RealEscape($_visitorId) . "' WHERE `user_id`='' AND `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` SET `sender_id`='" . DBManager::RealEscape($_visitorId) . "' WHERE `sender_id`='' AND `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
}
function LinkTicket($_subTicketId)
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_TICKETS . "` INNER JOIN `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` ON `" . DB_PREFIX . DATABASE_TICKETS . "`.`id`=`" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "`.`ticket_id` WHERE `ticket_id` = '" . DBManager::RealEscape($_subTicketId) . "'");
while($result && $row = DBManager::FetchArray($result))
{
$subTicket = new Ticket($row);
if(!$subTicket->Deleted)
{
$tm = $subTicket->Messages[0];
$nid = getId(32);
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKET_CUSTOMS . "` SET `message_id`='" . DBManager::RealEscape($nid) . "' WHERE `message_id` = '" . DBManager::RealEscape($tm->Id) . "';");
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKET_ATTACHMENTS . "` SET `parent_id`='" . DBManager::RealEscape($nid) . "' WHERE `parent_id` = '" . DBManager::RealEscape($tm->Id) . "';");
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKET_COMMENTS . "` SET `message_id`='" . DBManager::RealEscape($nid) . "' WHERE `message_id` = '" . DBManager::RealEscape($tm->Id) . "';");
$tm->Id = $nid;
if($tm->Type == 2)
$tm->ChannelId = $tm->ChannelId . "_" . getId(1);
else
$tm->ChannelId = getId(32);
$tm->Save($this->Id);
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKET_LOGS . "` SET `time`='" . DBManager::RealEscape(time()) . "',`ticket_id`='" . DBManager::RealEscape($this->Id) . "' WHERE `ticket_id` = '" . DBManager::RealEscape($_subTicketId) . "';");
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKET_CUSTOMS . "` SET `ticket_id`='" . DBManager::RealEscape($this->Id) . "' WHERE `ticket_id` = '" . DBManager::RealEscape($_subTicketId) . "';");
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKET_COMMENTS . "` SET `time`='" . DBManager::RealEscape(time()) . "',`ticket_id`='" . DBManager::RealEscape($this->Id) . "' WHERE `ticket_id` = '" . DBManager::RealEscape($_subTicketId) . "';");
$subTicket->Destroy();
}
}
$this->Log(4,CALLER_SYSTEM_ID,$this->Id,$_subTicketId);
}
function LinkFeedback($_linkFeedbackId)
{
$mid = getId(32);
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_FEEDBACKS . "` WHERE `id`='" . DBManager::RealEscape(trim($_linkFeedbackId)) . "' LIMIT 1;");
if($row = DBManager::FetchArray($result))
$feed = new TicketFeedback($row, $mid);
$feed->Save($this->Id,true);
}
function SendOperatorReply($_messageId, $_email, $_qMessageId = "", $_ecc = "", $_ebcc = "")
{
$tsData = array("","");
$reply = new TicketMessage($_messageId,false);
$reply->Load();
$pdm = PredefinedMessage::GetByLanguage(Server::$Groups[$this->Group]->PredefinedMessages,$this->Language);
if($pdm != null && $this->Channel < 6)
{
if(!empty($pdm->EmailTicketReplyBodyPlaintext))
$tsData[0] = $pdm->EmailTicketReplyBodyPlaintext;
if(!empty($pdm->EmailTicketReplyBodyHTML))
$tsData[1] = $pdm->EmailTicketReplyBodyHTML;
}
// load last message id for quote from API calls where no message is referenced
if(empty($_qMessageId) && !empty($reply->TicketId))
{
$ticket = new Ticket();
$ticket->Id = $reply->TicketId;
$ticket->LoadMessages();
if(count($ticket->Messages) > 1)
$_qMessageId = $ticket->Messages[count($ticket->Messages)-2]->Id;
}
$remoteHashes = "";
if(!empty($_qMessageId))
{
$quote = new TicketMessage($_qMessageId,false);
$quote->Load();
$tsData[0] = $quote->TextReplace($tsData[0],$this->Group);
$tsData[1] = $quote->TextReplace($tsData[1],$this->Group);
if(preg_match_all("/\[[a-zA-Z\d]{12}\]/", $quote->Text . $quote->HTML, $matches))
{
if(count($matches[0]) > 1)
$matches[0] = array_unique($matches[0]);
$remoteHashes = implode(",",$matches[0]);
}
}
else
$quote = null;
$isMaskedReceiver = $_email == "[__[MASKED]__]";
if($isMaskedReceiver)
{
$ticket = new Ticket();
$ticket->Id = $reply->TicketId;
$ticket->LoadMessages();
$_email = $ticket->Messages[0]->Email;
}
$tsData[0] = Server::$Groups[$this->Group]->TextReplace($tsData[0],$this->Language);
$tsData[1] = Server::$Groups[$this->Group]->TextReplace($tsData[1],$this->Language);
$tsData[0] = Server::$Operators[CALLER_SYSTEM_ID]->TextReplace($tsData[0]);
$tsData[1] = Server::$Operators[CALLER_SYSTEM_ID]->TextReplace($tsData[1]);
$tsData[0] = $this->TextReplace($tsData[0]);
$tsData[1] = $this->TextReplace($tsData[1]);
for($i=0;$i<count($tsData);$i++)
{
// 0 = plain
if($i==1 && empty($tsData[1]))
continue;
$lb = ($i==0) ? "\r\n\r\n" : "<br><br>";
if(empty($tsData[$i]) || strpos($tsData[$i],"%mailtext%")===false)
$tsData[$i] .= $lb . "%mailtext%";
if($this->Channel < 6)
{
if(empty($tsData[$i]) || strpos($tsData[$i],"%ticket_hash%")===false)
$tsData[$i] .= $lb . "%ticket_hash%";
}
$qText = (!empty($quote)) ? "\r\n\r\n" . $quote->GetQuoteFormat($i==0) : "";
$htmlBody = !empty($reply->HTML) ? $reply->HTML : htmlentities($reply->Text,ENT_QUOTES,"UTF-8");
$tText = (($i==0) ? $reply->Text : $htmlBody);
$tText = (($i==0) ? $tText : nl2br($tText))."<!--lz_ref_link-->";
if(isset(Server::$Operators[$reply->SenderUserId]))
$tsData[$i] = Server::$Operators[$reply->SenderUserId]->TextReplace($tsData[$i]);
$tsData[$i] = Server::$Groups[$this->Group]->TextReplace($tsData[$i],$this->Language);
$tsData[$i] = Configuration::Replace($tsData[$i]);
if(!empty($remoteHashes) && strpos($tsData[$i],"%quote%") === false && strpos($tText,$remoteHashes) === false)
$tText .= $lb . $remoteHashes;
else
$tsData[$i] = str_replace("%quote%",trim($qText),$tsData[$i]);
$tsData[$i] = str_replace("%mailtext%",$tText,$tsData[$i]);
$tsData[$i] = str_replace("%ticket_hash%",$this->GetHash(true,$i==1),$tsData[$i]);
$tsData[$i] = str_replace("%ticket_hash_nb%",$this->GetHash(false),$tsData[$i]);
$tsData[$i] = str_replace("%domain%",Server::$Configuration->File["gl_site_name"],$tsData[$i]);
$tsData[$i] = Mailbox::FinalizeDataBlock($tsData[$i],$i==1,$this->Channel >= 6);
$tsData[$i] = $this->TextReplace($tsData[$i]);
}
if(empty($reply->Subject))
{
$reply->Subject = ($pdm != null) ? $pdm->SubjectTicketReply : "";
$reply->Subject = str_replace("%ticket_hash%",$this->GetHash(true),$reply->Subject);
}
if($this->Channel >= 6 && !empty($this->ChannelId))
{
$channel = SocialMediaChannel::GetChannelById($this->ChannelId);
if($channel != null)
$channel->SendReply($this,$reply,str_replace($this->GetHash(true),"",trim($tsData[0])),$quote);
}
$mailbox = Mailbox::GetById(Server::$Groups[$this->Group]->TicketEmailOut,true);
if($mailbox != null)
{
if(!empty(Server::$Configuration->File["gl_scoo"]))
{
if(!empty($_ebcc))
$_ebcc .= "," . trim(Server::$Configuration->File["gl_scoo"]);
else
$_ebcc = trim(Server::$Configuration->File["gl_scoo"]);
}
$senderName = Server::$Groups[$this->Group]->GetTicketSenderName($this);
Communication::SendEmail($mailbox, str_replace(array(",,", ";"), ",", $_email), $_ecc, $_ebcc, $mailbox->Email, $tsData[0], $tsData[1], Mailbox::GetSubject($reply->Subject, $_email, $this->Messages[0]->Fullname, $this->Group, "", $this->Messages[0]->Company, $this->Messages[0]->Phone, $this->Messages[0]->IP, $this->Messages[0]->Text, Server::$Groups[$this->Group]->GetDescription($this->Language), $this->Messages[0]->Customs), false, $reply->Attachments, "", $senderName);
}
}
function SendAutoresponder($_visitor=null, $_browser=null, $_message=null)
{
if(empty($_message))
$_message = $this->Messages[0];
$tsData = array("","","");
if(!empty(Server::$Groups[$this->Group]->PredefinedMessages))
{
$pdm = PredefinedMessage::GetByLanguage(Server::$Groups[$this->Group]->PredefinedMessages,$this->Language);
if($pdm != null)
{
if(!empty($pdm->EmailTicketResponderBodyPlaintext))
$tsData[0] = $pdm->EmailTicketResponderBodyPlaintext;
if(!empty($pdm->EmailTicketResponderBodyHTML))
$tsData[1] = $pdm->EmailTicketResponderBodyHTML;
$tsData[2] = $pdm->SubjectTicketResponder;
}
}
if(empty($tsData[0]))
{
return;
}
for($i=0;$i<count($tsData);$i++)
{
$lb = ($i==0) ? "\r\n\r\n" : "<br><br>";
$tText = (($i!=1) ? $_message->Text : nl2br(htmlentities($_message->Text,ENT_QUOTES,"UTF-8")))."<!--lz_ref_link-->";
$tsData[$i] = str_replace("%mailtext%",$tText,$tsData[$i]);
$cr = $_message->Created;
if(empty($cr))
$cr = time();
$tsData[$i] = str_replace("%localdate%",date("Y-m-d",$cr),$tsData[$i]);
$tsData[$i] = $_message->TextReplace($tsData[$i],$this->Group);
if(strpos($tsData[$i],"%ticket_hash%")===false)
{
if(!empty($tsData[$i]) && $i < 2)
$tsData[$i] .= $lb . "%ticket_hash%";
}
$tsData[$i] = $this->TextReplace($tsData[$i]);
$tsData[$i] = Server::$Groups[$this->Group]->TextReplace($tsData[$i],$this->Language);
if(!empty($_visitor))
$tsData[$i] = $_visitor->TextReplace($tsData[$i]);
if(!empty($_browser))
$tsData[$i] = $_browser->TextReplace($tsData[$i]);
$tsData[$i] = Configuration::Replace($tsData[$i]);
$tsData[$i] = Mailbox::FinalizeDataBlock($tsData[$i],$i==1);
$tsData[$i] = Server::Replace($tsData[$i]);
}
$mailbox = Mailbox::GetById(Server::$Groups[$this->Group]->TicketEmailOut,true);
if($mailbox != null)
{
$mb = clone $mailbox;
$replytoint = (Mailbox::IsValidEmail($_message->Email)) ? $_message->Email : $mb->Email;
$replytoex = $mb->Email;
$fakeSender = "";
$senderName = "";
if(!empty(Server::$Configuration->File["gl_usmasend"]) && Mailbox::IsValidEmail($_message->Email))
$fakeSender = $_message->Email;
if(!empty(Server::$Configuration->File["gl_scom"]))
Communication::SendEmail($mb, Server::$Configuration->File["gl_scom"], "", "", $replytoint, $tsData[0], $tsData[1], $tsData[2], false, null, $fakeSender, $senderName);
if(!empty(Server::$Configuration->File["gl_sgom"]))
Communication::SendEmail($mb, Server::$Groups[$this->Group]->Email, "", "", $replytoint, $tsData[0], $tsData[1], $tsData[2], false, null, $fakeSender, $senderName);
if(!empty(Server::$Configuration->File["gl_ssom"]) && Mailbox::IsValidEmail($_message->Email))
Communication::SendEmail($mb, str_replace(";", ",", $_message->Email), "", "", $replytoex, $tsData[0], $tsData[1], $tsData[2], false, null, $fakeSender, $senderName);
}
}
function SendNotifier($_oldGroup="",$_newGroup="")
{
global $LZLANG;
if($_oldGroup != $_newGroup)
{
$group = Server::$Groups[$_newGroup];
if($group->SendTicketNotifier)
{
$mailbox = null;
$defmailbox = Mailbox::GetDefaultOutgoing();
if(!empty($group->ChatEmailOut))
$mailbox = Mailbox::GetById($group->ChatEmailOut);
$mailbox = (!empty($mailbox)) ? $mailbox : $defmailbox;
if(!empty($mailbox))
foreach($group->GetOperators() as $operator)
{
$bodyHTML = $LZLANG["client_group_new_ticket_notify"];
$bodyHTML = str_replace("<!--ticket_id-->",$this->Id,$bodyHTML);
$bodyHTML = str_replace("<!--operator_name-->",$operator->Fullname,$bodyHTML);
$bodyHTML = str_replace("<!--group_name-->",$group->Id,$bodyHTML);
$bodyPlain = str_replace("<br>","\r\n",$bodyHTML);
$bodyPlain = str_replace("<!--client_url-->",LIVEZILLA_URL . "mobile/",$bodyPlain);
$bodyPlain = str_replace("<!--ticket_url-->",LIVEZILLA_URL . "ticket.php?id=".$this->Id."&hash=".$this->GetHash()."&salt=".$this->Salt,$bodyPlain);
$bodyHTML = str_replace("<!--client_url-->","<a href=\"".LIVEZILLA_URL . "mobile/" ."\">" . LIVEZILLA_URL . "mobile/" . "</a>",$bodyHTML);
$bodyHTML = str_replace("<!--ticket_url-->","<a href=\"".LIVEZILLA_URL . "ticket.php?id=".$this->Id."&hash=".$this->GetHash()."&salt=".$this->Salt ."\">" . LIVEZILLA_URL . "ticket.php?id=".$this->Id."&hash=".$this->GetHash()."&salt=".$this->Salt . "</a>",$bodyHTML);
$subject = $LZLANG["client_group_new_ticket_notify_subject"];
$subject = str_replace("<!--ticket_id-->",$this->Id,$subject);
$subject = str_replace("<!--group_name-->",$group->Id,$subject);
Communication::SendEmail($mailbox, str_replace(array(",,", ";"), ",", $operator->Email), "", "", $mailbox->Email, $bodyPlain, $bodyHTML, $subject, false, null, "", "");
}
}
}
}
function Save($_hash="",$_saveMessages=true)
{
if(empty($_hash))
$_hash = $this->GetHash();
if(empty($this->Salt))
$this->Salt = getId(32);
if(DBManager::Execute(true, "INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_TICKETS . "` (`id`,`user_id`,`target_group_id`,`hash`,`channel_type`,`sub_channel`,`iso_language`,`channel_id`,`channel_conversation_id`,`channel_unique_id`,`priority`,`salt`,`tags`) VALUES ('" . DBManager::RealEscape($this->Id) . "', '" . DBManager::RealEscape($this->SenderUserId) . "', '" . DBManager::RealEscape($this->Group) . "', '" . DBManager::RealEscape($_hash) . "', '" . DBManager::RealEscape($this->Channel) . "', '" . DBManager::RealEscape($this->SubChannel) . "', '" . DBManager::RealEscape($this->Language) . "', '" . DBManager::RealEscape($this->ChannelId) . "', '" . DBManager::RealEscape($this->ChannelConversationId) . "', '" . DBManager::RealEscape($this->ChannelUniqueId) . "', " . intval($this->Priority) . ", '" . DBManager::RealEscape($this->Salt) . "', '" . DBManager::RealEscape($this->Tags) . "');"))
{
Configuration::ApplyTagsToConfig($this->Tags,2);
if($_saveMessages && count($this->Messages) > 0)
{
$this->Messages[0]->Hash = $_hash;
$saved = $this->Messages[0]->Save($this->Id,false,null,$this);
if($saved === false)
{
//Logging::DebugLog("Save ticket: " . $this->Id . ": Double ticket creating, aborting ...");
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_TICKETS . "` WHERE `id` = '" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
}
else
$this->SendNotifier("",$this->Group);
}
else
Logging::DebugLog("Save ticket: ticket created but no message to store");
}
else
Logging::DebugLog("Save ticket: can't save ticket " . $this->Id);
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_TICKETS);
}
function AutoAssignEditor($editor="")
{
$teditor = new TicketEditor($this->Id);
$teditor->Editor = "";
if(isset(Server::$Groups[$this->Group]) && !empty(Server::$Groups[$this->Group]->TicketAssignment))
{
$load = array();
$sumtickets = 0;
$sumpriorities = 0;
foreach(Server::$Groups[$this->Group]->TicketAssignment as $sysid => $priority)
{
if(isset(Server::$Operators[$sysid]) && !Server::$Operators[$sysid]->IsBot)
{
$load[$sysid] = TicketEditor::GetTicketCountByEditor($sysid);
$sumtickets += $load[$sysid];
$sumpriorities += ($priority*10);
}
}
foreach(Server::$Groups[$this->Group]->TicketAssignment as $sysid => $priority)
{
if(isset(Server::$Operators[$sysid]) && !Server::$Operators[$sysid]->IsBot)
$load[$sysid] = $load[$sysid] - ($sumtickets*($priority*10/$sumpriorities));
}
if(!empty($load))
{
asort($load);
if(min($load) == max($load))
for($i=0;$i<rand(0,(count($load)-1));$i++)
next($load);
$editor = key($load);
}
if(!empty($editor))
{
$teditor = new TicketEditor($this->Id);
$teditor->Editor = $editor;
$teditor->Status = 0;
}
}
$teditor->Save();
}
function Reactivate()
{
if($this->Editor != null)
$this->Log(0,"",1,$this->Editor->Status);
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKET_EDITORS . "` SET `status`=1,`time`=" . SystemTime::GetUniqueMessageTime(DATABASE_TICKET_EDITORS, "time") . " WHERE `status`>=2 AND `ticket_id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_TICKETS);
}
function UpdateMessageTime()
{
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` WHERE `ticket_id`='" . DBManager::RealEscape($this->Id) . "';"))
while($row = DBManager::FetchArray($result))
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` SET `time`=" . SystemTime::GetUniqueMessageTime(DATABASE_TICKET_MESSAGES, "time") . " WHERE `id` = '" . DBManager::RealEscape($row["id"]) . "' LIMIT 1;");
}
function SetLanguage($_language)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKETS . "` SET `iso_language` = '" . DBManager::RealEscape($_language) . "' WHERE `id`= '" . DBManager::RealEscape($this->Id) . "';");
$this->UpdateMessageTime();
}
function SetGroup($_group)
{
$this->SendNotifier($this->Group,$_group);
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKETS . "` SET `target_group_id` = '" . DBManager::RealEscape($_group) . "' WHERE `id`= '" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
$this->UpdateMessageTime();
}
function SetChannel($_channel)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKETS . "` SET `channel_type` = " . intval($_channel) . " WHERE `id`= '" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
}
function SetSubChannel($_subChannel)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKETS . "` SET `sub_channel` = '" . DBManager::RealEscape($_subChannel) . "' WHERE `id`= '" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
}
function SetAutoStatusUpdate($_time,$_status)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKETS . "` SET `auto_status_time` = " . intval($_time) . ",`auto_status_status` = " . intval($_status) . " WHERE `id`= '" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
}
function Destroy()
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKETS . "` SET `deleted`=1 WHERE `id` = '" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
$this->UpdateMessageTime();
}
function TextReplace($_text)
{
if(!empty($this->Messages))
$_text = $this->Messages[0]->TextReplace($_text,$this->Group);
$_text = str_replace("%ticket_hash%",$this->GetHash(true),$_text);
$_text = str_replace("%domain%",Server::$Configuration->File["gl_site_name"],$_text);
$_text = str_replace("%feedback_link%",Feedback::GetLink("tid=" . Encoding::Base64UrlEncode($this->Id)),$_text);
$_text = str_replace("%ticket_history_link%",(LIVEZILLA_URL . "ticket.php?id=" . $this->Id . "&hash=".$this->GetHash(false)."&salt=" . $this->Salt),$_text);
$_text = str_replace("%ticket_hash_nb%",$this->GetHash(false),$_text);
$_text = str_replace("%ticket_id%",$this->Id,$_text);
return $_text;
}
function Log($_action,$_operatorId,$_newValue,$_oldValue="",$_messageId="")
{
// 32 = resend message
// 31 = last ticket view
if($_action == 31)
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_TICKET_LOGS . "` WHERE `ticket_id`='" . DBManager::RealEscape($this->Id) . "' AND `action` = 31 AND `operator_id`='" . DBManager::RealEscape($_operatorId) . "';");
// 30 = draft
if($_action == 30)
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_TICKET_LOGS . "` WHERE `ticket_id`='" . DBManager::RealEscape($this->Id) . "' AND `action` = 30;");
if($_newValue!=$_oldValue)
DBManager::Execute(true, "INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_TICKET_LOGS . "` (`created`,`time`,`ticket_id`,`operator_id`,`action`,`value_old`,`value_new`,`message_id`) VALUES ('" . DBManager::RealEscape($time = SystemTime::GetUniqueMessageTime(DATABASE_TICKET_LOGS, "time")) . "','" . $time . "','" . DBManager::RealEscape($this->Id) . "', '" . DBManager::RealEscape($_operatorId) . "', '" . DBManager::RealEscape($_action) . "', '" . DBManager::RealEscape($_oldValue) . "', '" . DBManager::RealEscape($_newValue) . "', '" . DBManager::RealEscape($_messageId) . "');");
}
function ApplyAttributesFromPost($_index)
{
if(isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $_index . "_vt"]))
$this->SetChannel($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $_index . "_vt"]);
if(isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $_index . "_vu"]))
$this->SetSubChannel($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $_index . "_vu"]);
else
$this->SetSubChannel("");
if(isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $_index . "_vyx"]))
$this->SetTags($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $_index . "_vyx"]);
if(isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $_index . "_vv"]))
$this->SetAutoStatusUpdate($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $_index . "_vv"],$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $_index . "_vw"]);
}
static function GetMessageCount($_ticketId)
{
$result = DBManager::Execute(true, "SELECT COUNT(*) AS `mcount` FROM `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` WHERE `ticket_id` = '" . DBManager::RealEscape($_ticketId) . "'");
while($result && $row = DBManager::FetchArray($result))
return $row["mcount"];
return 0;
}
static function Exists($_hash, &$id, &$group, &$language)
{
$_hash = strtoupper(str_replace(array("[","]"),"",$_hash));
$result = DBManager::Execute(true, "SELECT `dbt`.`id`,`dbt`.`target_group_id`,`dbt`.`iso_language` FROM `" . DB_PREFIX . DATABASE_TICKETS . "` AS `dbt` WHERE `dbt`.`deleted`=0 AND `dbt`.`hash`='" . DBManager::RealEscape($_hash) . "' LIMIT 1;");
if($result && $row = DBManager::FetchArray($result))
{
$id=$row["id"];
$group=$row["target_group_id"];
$language=$row["iso_language"];
}
return (DBManager::GetRowCount($result) == 1);
}
static function UniqueChannelIdExists($_uniqueId)
{
$result = DBManager::Execute(true, "SELECT `channel_unique_id` FROM `" . DB_PREFIX . DATABASE_TICKETS . "` WHERE `channel_unique_id`='" . DBManager::RealEscape($_uniqueId) . "' LIMIT 1;");
if($result && $row = DBManager::FetchArray($result))
{
}
return (DBManager::GetRowCount($result) == 1);
}
static function GetById($_id)
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_TICKETS . "` WHERE `id`='" . DBManager::RealEscape($_id) . "';");
if($result)
if($row = DBManager::FetchArray($result))
return new Ticket($row["id"],true);
return null;
}
static function GetOpenByUserId($_id,$_newerThan=0)
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_TICKETS . "` WHERE `user_id`='" . DBManager::RealEscape($_id) . "' AND `last_update` > ".intval($_newerThan)." AND `deleted`=0 ORDER BY `last_update` DESC LIMIT 1;");
if($result)
if($row = DBManager::FetchArray($result))
{
$ticket = new Ticket($row["id"],true);
$ticket->Load(true,true);
if(!($ticket->Editor != null && $ticket->Editor->Status >= 2))
{
return $ticket;
}
}
return null;
}
static function GetSearchQuery($_sFor,$_tags)
{
$query = "";
if(!empty($_sFor))
{
$ss = "11111111111110";
if(isset($_POST["p_dt_q_ss"]) && is_numeric($_POST["p_dt_q_ss"]))
$ss = $_POST["p_dt_q_ss"];
$ss = str_split($ss);
$query .= "LOWER(`".DB_PREFIX.DATABASE_TICKETS."`.`sub_channel`) LIKE '%".$_sFor."%'";
$query .= " OR LOWER(`".DB_PREFIX.DATABASE_TICKETS."`.`hash`) LIKE '%".$_sFor."%'";
if($ss[1]=="1")$query .= " OR LOWER(`te`.`sub_status`) LIKE '%".$_sFor."%'";
if($ss[12]=="1")$query .= " OR LOWER(`do`.`firstname`) LIKE '%".$_sFor."%'";
if($ss[12]=="1")$query .= " OR LOWER(`do`.`lastname`) LIKE '%".$_sFor."%'";
if($ss[4]=="1")$query .= " OR `tm`.`sender_id` LIKE '%".$_sFor."%'";
if($ss[5]=="1")$query .= " OR `tm`.`ticket_id` LIKE '%".$_sFor."%'";
if($ss[6]=="1")$query .= " OR LOWER(`tc`.`value`) LIKE '%".$_sFor."%'";
if($ss[7]=="1")$query .= " OR LOWER(`tm`.`text`) LIKE '%".$_sFor."%'";
if($ss[3]=="1")$query .= " OR LOWER(`tm`.`fullname`) LIKE '%".$_sFor."%'";
if($ss[8]=="1")$query .= " OR LOWER(`tm`.`email`) LIKE '%".$_sFor."%'";
if($ss[9]=="1")$query .= " OR LOWER(`tm`.`company`) LIKE '%".$_sFor."%'";
if($ss[10]=="1")$query .= " OR LOWER(`tm`.`phone`) LIKE '%".$_sFor."%'";
if($ss[11]=="1")$query .= " OR LOWER(`tm`.`subject`) LIKE '%".$_sFor."%'";
if(isset($ss[13]) && $ss[13]=="1")$query .= " OR LOWER(`tcom`.`comment`) LIKE '%".$_sFor."%'";
}
if(!empty($_POST["p_dt_q_e"]))
{
$q_e = DBManager::RealEscape(strtolower($_POST["p_dt_q_e"]));
$emails = explode(",",$q_e);
foreach($emails as $email)
$query .= " OR LOWER(`tm`.`email`) LIKE '%".DBManager::RealEscape(trim($email),true)."%'";
}
if(!empty($query))
$query = " AND (" . $query . ")";
if(!empty($_tags))
{
$query .= " AND (";
$count = 0;
foreach(explode(",",$_tags) as $tag)
{
if($count > 0)
$query .= " OR ";
$query .= "FIND_IN_SET('".DBManager::RealEscape($tag)."',tags) > 0";
$count++;
}
$query .= ")";
}
return $query;
}
static function CreateFromChatArchive($_chatId)
{
$achat = new Chat();
$achat->ChatId = $_chatId;
$achat->Load();
$ticket = Ticket::GetOpenByUserId($achat->VisitorId,time()-(86400*3));
if($ticket != null)
{
$message = new TicketMessage();
$message->Id = getId(32);
$message->ChannelId = $_chatId;
$message->Fullname = $achat->Fullname;
$message->Email = $achat->Email;
$message->Text = $achat->PlainText;
$message->HTML = $achat->HTML;
if(empty($message->Text))
$message->Text = $achat->Question;
$message->Company = $achat->Company;
$message->Phone = $achat->Phone;
$message->Type = 4;
$message->Subject = $achat->Question;
$message->Customs = DataInput::ToIndexBased($achat->Customs);
$message->Save($ticket->Id);
}
else
{
$ticket = new Ticket(CacheManager::GetObjectId("ticket_id",DATABASE_TICKETS),"");
$ticket->SenderUserId = $achat->VisitorId;
$ticket->Channel = 4;
$ticket->Group = $achat->Group;
$ticket->Language = $achat->Language;
$ticket->Messages[0]->Id = $ticket->Id;
$ticket->Messages[0]->ChannelId = $_chatId;
$ticket->Messages[0]->Fullname = $achat->Fullname;
$ticket->Messages[0]->Email = $achat->Email;
$ticket->Messages[0]->Text = $achat->PlainText;
$ticket->Messages[0]->HTML = $achat->HTML;
if(empty($ticket->Messages[0]->Text))
$ticket->Messages[0]->Text = $achat->Question;
$ticket->Messages[0]->Company = $achat->Company;
$ticket->Messages[0]->Phone = $achat->Phone;
$ticket->Messages[0]->Type = 4;
$ticket->Messages[0]->Subject = $achat->Question;
$ticket->Messages[0]->Customs = DataInput::ToIndexBased($achat->Customs);
$ticket->Save();
}
$ticket->SetLastUpdate(time());
}
}
class TicketSubDefinition
{
public $Id;
public $Type;
public $ParentId;
function __construct()
{
if(func_num_args() == 1)
{
$this->SetDetails(func_get_arg(0));
}
else if(func_num_args() == 2)
{
$this->Id = $_POST["p_cfg_tsd_i_" . func_get_arg(0)];
$this->Type = $_POST["p_cfg_tsd_t_" . func_get_arg(0)];
$this->ParentId = $_POST["p_cfg_tsd_p_" . func_get_arg(0)];
}
}
function SetDetails($_row)
{
$this->Id = $_row["id"];
$this->Type = $_row["type"];
$this->ParentId = $_row["parent_id"];
}
function GetShortId()
{
return substr(md5($this->Id.$this->Type.$this->ParentId),0,5);
}
function Save()
{
DBManager::Execute(true, "INSERT INTO `" . DB_PREFIX . DATABASE_TICKET_SUBS . "` (`id` ,`type` ,`parent_id`) VALUES ('" . DBManager::RealEscape($this->Id) . "'," . intval($this->Type) . ",'" . DBManager::RealEscape($this->ParentId) . "');");
}
function GetXML()
{
return "<tsd i=\"".base64_encode($this->Id)."\" t=\"".base64_encode($this->Type)."\" p=\"".base64_encode($this->ParentId)."\" />\r\n";
}
}
class Response
{
public $XML = "";
public $Internals="";
public $Groups="";
public $InternalProfilePictures="";
public $InternalWebcamPictures="";
public $Typing="";
public $Exceptions="";
public $Filters="";
public $Events="";
public $EventTriggers="";
public $Authentications="";
public $Posts="";
public $Login;
public $Feedbacks="";
public $Messages="";
public $Reports=null;
public $Archive="";
public $Resources="";
public $ChatVouchers="";
public $GlobalHash;
public $Actions="";
public $Goals="";
public $Forwards="";
public $Chats;
public $Visitors="";
public $VisitorBrowsers="";
public $VisitorBrowserURLs="";
function SetStandardResponse($_code,$_sub)
{
$this->XML = "<response><value id=\"".base64_encode($_code)."\" />" . $_sub . "</response>";
}
function SetValidationError($_code,$_addition="")
{
if(!empty($_addition))
$this->XML = "<validation_error value=\"".base64_encode($_code)."\" error=\"".base64_encode($_addition)."\" />";
else
$this->XML = "<validation_error value=\"".base64_encode($_code)."\" />";
}
function GetXML($_operator=false)
{
if($_operator)
{
$this->GlobalHash = substr(md5($this->XML),0,5);
if($_POST[POST_INTERN_SERVER_ACTION] != INTERN_ACTION_LISTEN || (isset($_POST[POST_GLOBAL_XMLCLIP_HASH_ALL]) && $_POST[POST_GLOBAL_XMLCLIP_HASH_ALL] != $this->GlobalHash))
{
$this->XML = str_replace("<!--gl_all-->",base64_encode(substr(md5($this->XML),0,5)),$this->XML);
if(isset($_POST["p_clienttime"]))
{
$td = SystemTime::GetTimeDifference($_POST["p_clienttime"]);
$this->XML .= "<timesync timediff=\"".base64_encode($td)."\" time=\"".base64_encode(time())."\" />";
}
}
else
{
return "";
}
return str_replace("<!--execution_time-->",base64_encode(floor(SystemTime::GetRuntime(ACCESSTIME))),$this->GetXML());
}
return "<?xml version=\"1.0\" encoding=\"UTF-8\" ?><livezilla_xml><livezilla_version>".base64_encode(VERSION)."</livezilla_version>" . $this->XML . "</livezilla_xml>";
}
}
class FileEditor
{
public $Result;
public $TargetFile;
function __construct($_file)
{
$this->TargetFile = $_file;
}
function Load()
{
if(file_exists($this->TargetFile))
{
$handle = @fopen ($this->TargetFile, "r");
while (!@feof($handle))
$this->Result .= @fgets($handle, 4096);
$length = strlen($this->Result);
$this->Result = @unserialize($this->Result);
@fclose($handle);
}
}
function Save($_data)
{
if(strpos($this->TargetFile,"..") === false)
{
$handle = @fopen($this->TargetFile, "w");
if(!empty($_data))
@fputs($handle,serialize($_data));
@fclose($handle);
}
}
}
class Forward extends Action
{
public $InitiatorSystemId;
public $TargetSessId;
public $TargetGroupId;
public $Processed = false;
public $Invite = false;
public $ChatId;
public $Auto;
function __construct()
{
$this->Id = getId(32);
if(func_num_args() == 2)
{
$this->ChatId = func_get_arg(0);
$this->SenderSystemId = func_get_arg(1);
$this->Load();
}
else if(func_num_args() == 1)
{
$this->SetValues(func_get_arg(0));
}
}
function Save($_processed=false,$_received=false)
{
if(!$_processed)
DBManager::Execute(true, "INSERT INTO `" . DB_PREFIX . DATABASE_CHAT_FORWARDS . "` (`id`, `created`, `initiator_operator_id`,`sender_operator_id`, `target_operator_id`, `target_group_id`, `chat_id`,`visitor_id`,`browser_id`, `info_text`, `invite`, `auto`) VALUES ('" . DBManager::RealEscape($this->Id) . "','" . DBManager::RealEscape(time()) . "','" . DBManager::RealEscape($this->InitiatorSystemId) . "','" . DBManager::RealEscape($this->SenderSystemId) . "', '" . DBManager::RealEscape($this->TargetSessId) . "', '" . DBManager::RealEscape($this->TargetGroupId) . "', '" . DBManager::RealEscape($this->ChatId) . "', '" . DBManager::RealEscape($this->ReceiverUserId) . "', '" . DBManager::RealEscape($this->ReceiverBrowserId) . "', '" . DBManager::RealEscape($this->Text) . "', '" . DBManager::RealEscape(($this->Invite) ? "1" : "0") . "', '" . DBManager::RealEscape(($this->Auto) ? "1" : "0") . "');");
else
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_FORWARDS . "` SET `processed`='1' WHERE `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1; ");
if($_received)
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_FORWARDS . "` SET `received`='1' WHERE `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1; ");
}
function Load()
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_CHAT_FORWARDS . "` WHERE `closed`=0 AND `id`='" . DBManager::RealEscape($this->Id) . "' AND `received`=0 LIMIT 1;");
if($result && $row = DBManager::FetchArray($result))
$this->SetValues($row);
}
function SetValues($_row)
{
$this->Id = $_row["id"];
$this->InitiatorSystemId = $_row["initiator_operator_id"];
$this->SenderSystemId = $_row["sender_operator_id"];
$this->TargetSessId = $_row["target_operator_id"];
$this->TargetGroupId = $_row["target_group_id"];
$this->ReceiverUserId = $_row["visitor_id"];
$this->ReceiverBrowserId = $_row["browser_id"];
$this->ChatId = $_row["chat_id"];
$this->Created = $_row["created"];
$this->Received = $_row["received"];
$this->Text = $_row["info_text"];
$this->Processed = !empty($_row["processed"]);
$this->Invite = !empty($_row["invite"]);
$this->Auto = !empty($_row["auto"]);
$this->Closed = !empty($_row["closed"]);
}
function GetXml()
{
return "<fw id=\"".base64_encode($this->Id)."\" pr=\"".base64_encode(($this->Processed) ? "1" : "0")."\" cr=\"".base64_encode($this->Created)."\" u=\"".base64_encode($this->ReceiverUserId."~".$this->ReceiverBrowserId)."\" c=\"".base64_encode($this->ChatId)."\" i=\"".base64_encode($this->InitiatorSystemId)."\" s=\"".base64_encode($this->SenderSystemId)."\" t=\"".base64_encode($this->Text)."\" r=\"".base64_encode($this->TargetSessId)."\" g=\"".base64_encode($this->TargetGroupId)."\" inv=\"".base64_encode(($this->Invite) ? "1" : "0")."\" />\r\n";
}
function Destroy()
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_FORWARDS . "` SET `closed`=1 WHERE `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
}
}
class EventActionInternal extends Action
{
public $TriggerId;
function __construct()
{
if(func_num_args() == 2)
{
$this->Id = getId(32);
$this->ReceiverUserId = func_get_arg(0);
$this->TriggerId = func_get_arg(1);
}
else
{
$_row = func_get_arg(0);
$this->TriggerId = $_row["trigger_id"];
$this->EventActionId = $_row["action_id"];
}
}
function Save()
{
DBManager::Execute(true, "INSERT INTO `" . DB_PREFIX . DATABASE_EVENT_ACTION_INTERNALS . "` (`id`, `created`, `trigger_id`, `receiver_user_id`) VALUES ('" . DBManager::RealEscape($this->Id) . "', '" . DBManager::RealEscape(time()) . "', '" . DBManager::RealEscape($this->TriggerId) . "', '" . DBManager::RealEscape($this->ReceiverUserId) . "');");
}
function GetXml($_visitorId="",$_browserId="")
{
return "<ia time=\"".base64_encode(time())."\" aid=\"".base64_encode($this->EventActionId)."\" vid=\"".base64_encode($_visitorId)."\" bid=\"".base64_encode($_browserId)."\" />\r\n";
}
}
class ChatRequest extends Action
{
public $Invitation;
public $Canceled;
public $Type;
function __construct()
{
if(func_num_args() == 5)
{
$this->Id = getId(32);
$this->SenderSystemId = func_get_arg(0);
$this->SenderGroupId = func_get_arg(1);
$this->ReceiverUserId = func_get_arg(2);
$this->BrowserId = func_get_arg(3);
$this->Text = func_get_arg(4);
}
else if(func_num_args() == 2)
{
$this->Id = func_get_arg(0);
$this->Load();
}
else
{
$row = func_get_arg(0);
$this->SetValues($row);
}
if(!empty(Server::$Configuration->File["gl_itim"]) && !empty($this->Created) && $this->Created < (time()-Server::$Configuration->File["gl_itim"]))
if(empty($this->Canceled) && !$this->Closed)
$this->Cancel("Timeout");
}
function SetStatus($_displayed,$_accepted,$_declined,$_closed=false)
{
if($_displayed)
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_REQUESTS . "` SET `displayed`='1',`accepted`='0',`declined`='0' WHERE `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
if($_accepted)
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_REQUESTS . "` SET `displayed`='1',`accepted`='1' WHERE `declined`=0 AND `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
else if($_declined)
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_REQUESTS . "` SET `displayed`='1',`declined`='1' WHERE `accepted`=0 AND `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
if($_closed)
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_REQUESTS . "` SET `closed`='1' WHERE `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
$visitor = new Visitor($this->ReceiverUserId);
$visitor->ForceUpdate();
}
function Cancel($_user)
{
if(!$this->Closed && empty($this->Canceled) && !$this->Accepted && !$this->Declined)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_REQUESTS . "` SET `closed`=1,`canceled`='" . DBManager::RealEscape($_user) . "' WHERE `canceled`='' AND `closed`=0 AND `accepted`=0 AND `declined`=0 AND `id`='" . DBManager::RealEscape($this->Id) . "';");
if(DBManager::GetAffectedRowCount() > 0)
{
$this->Canceled = $_user;
$visitor = new Visitor($this->ReceiverUserId);
$visitor->ForceUpdate();
}
}
}
function SetValues($_row)
{
$this->Id = $_row["id"];
$this->SenderSystemId = $_row["sender_system_id"];
$this->SenderUserId = $_row["sender_system_id"];
$this->SenderGroupId = $_row["sender_group_id"];
$this->ReceiverUserId = $_row["receiver_user_id"];
$this->BrowserId = $_row["receiver_browser_id"];
$this->EventActionId = $_row["event_action_id"];
$this->Created = $_row["created"];
$this->Text = $_row["text"];
$this->Displayed = !empty($_row["displayed"]);
$this->Accepted = !empty($_row["accepted"]);
$this->Declined = !empty($_row["declined"]);
$this->Closed = !empty($_row["closed"]);
$this->Canceled = $_row["canceled"];
$this->Type = $_row["type"];
}
function Load()
{
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_CHAT_REQUESTS . "` WHERE `id`='" . DBManager::RealEscape($this->Id) . "';"))
if($row = DBManager::FetchArray($result))
$this->SetValues($row);
}
function Save($_onlineOnly=true)
{
if(Server::$Operators[$this->SenderSystemId]->IsExternal(Server::$Groups) || !$_onlineOnly)
DBManager::Execute(true, "INSERT INTO `" . DB_PREFIX . DATABASE_CHAT_REQUESTS . "` (`id`, `created`, `sender_system_id`, `sender_group_id`,`receiver_user_id`, `receiver_browser_id`,`event_action_id`, `text`, `type`) VALUES ('" . DBManager::RealEscape($this->Id) . "', '" . DBManager::RealEscape(time()) . "','" . DBManager::RealEscape($this->SenderSystemId) . "','" . DBManager::RealEscape($this->SenderGroupId) . "','" . DBManager::RealEscape($this->ReceiverUserId) . "', '" . DBManager::RealEscape($this->BrowserId) . "','" . DBManager::RealEscape($this->EventActionId) . "','" . DBManager::RealEscape($this->Text) . "'," . intval($_onlineOnly ? 2 : 22) . ");");
$visitor = new Visitor($this->ReceiverUserId);
$visitor->ForceUpdate();
}
function Destroy()
{
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_CHAT_REQUESTS . "` WHERE `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
}
function GetXML()
{
return "<r i=\"".base64_encode($this->Id)."\" c=\"".base64_encode($this->Created)."\" ca=\"".base64_encode($this->Canceled)."\" s=\"".base64_encode($this->SenderSystemId)."\" b=\"".base64_encode($this->BrowserId)."\" e=\"".base64_encode($this->EventActionId)."\" d=\"".base64_encode($this->Displayed ? 1 : 0)."\" a=\"".base64_encode($this->Accepted ? 1 : 0)."\" de=\"".base64_encode($this->Declined ? 1 : 0)."\" g=\"".base64_encode($this->SenderGroupId)."\" cl=\"".base64_encode($this->Closed ? 1 : 0)."\">".base64_encode($this->Text)."</r>\r\n";
}
function IsAnswered($_ignoreAccepted=false)
{
return ($this->Accepted && !$_ignoreAccepted) || $this->Declined || $this->Closed || $this->Canceled;
}
function CreateInvitationTemplate($_style,$_siteName,$_cwWidth,$_cwHeight,$_serverURL,$_sender,$_closeOnClick)
{
$template = ((!empty(Server::$Configuration->File["gl_caii"])) && @file_exists(TEMPLATE_SCRIPT_INVITATION . $_style . "/invitation_header.tpl")) ? IOStruct::GetFile(TEMPLATE_SCRIPT_INVITATION . $_style . "/invitation_header.tpl") : IOStruct::GetFile(TEMPLATE_SCRIPT_INVITATION . $_style . "/invitation.tpl");
$template = str_replace("<!--logo-->","<img src=\"". Server::$Configuration->File["gl_caii"]."\" border=\"0\">",$template);
$template = str_replace("<!--site_name-->",$_siteName,$template);
$template = str_replace("<!--intern_name-->",$_sender->Fullname,$template);
$template = str_replace("<!--template-->",$_style,$template);
$template = str_replace("<!--group_id-->",Encoding::Base64UrlEncode($this->SenderGroupId),$template);
$template = str_replace("<!--user_id-->",Encoding::Base64UrlEncode($_sender->UserId),$template);
$template = str_replace("<!--width-->",$_cwWidth,$template);
$template = str_replace("<!--height-->",$_cwHeight,$template);
$template = str_replace("<!--server-->",$_serverURL,$template);
$template = str_replace("<!--intern_image-->",$_sender->GetOperatorPictureFile(),$template);
$template = str_replace("<!--close_on_click-->",$_closeOnClick,$template);
return $template;
}
public static function AcceptAll($_userId)
{
ChatRequest::AnswerAll(true,$_userId);
}
public static function DeclineAll($_userId)
{
ChatRequest::AnswerAll(false,$_userId);
}
public static function AnswerAll($_accept,$_userId)
{
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_CHAT_REQUESTS . "` WHERE `receiver_user_id`='" . DBManager::RealEscape($_userId) . "';"))
while($row = DBManager::FetchArray($result))
{
$request = new ChatRequest($row);
if(!$request->IsAnswered())
{
$request->SetStatus(false,$_accept,!$_accept);
}
}
}
}
class OverlayElement extends BaseObject
{
public $Position = "11";
public $Speed = 8;
public $Effect = 0;
public $Width = 600;
public $Height = 550;
public $Margin;
public $CloseOnClick;
public $HTML;
public $Style = "classic";
public $Shadow = false;
public $ShadowPositionX = 5;
public $ShadowPositionY = 5;
public $ShadowBlur = 5;
public $ShadowColor = "000000";
public $Background = true;
public $BackgroundColor = "000000";
public $BackgroundOpacity = 0.5;
function __construct()
{
if(func_num_args() == 1)
{
$_row = func_get_arg(0);
$this->Style = $_row["style"];
$this->Id = $_row["id"];
$this->Position = $_row["position"];
$this->Margin = array($_row["margin_left"],$_row["margin_top"],$_row["margin_right"],$_row["margin_bottom"]);
$this->Speed = $_row["speed"];
$this->Effect = $_row["slide"];
$this->CloseOnClick = $_row["close_on_click"];
$this->Shadow = !empty($_row["shadow"]);
$this->ShadowPositionX = $_row["shadow_x"];
$this->ShadowPositionY = $_row["shadow_x"];
$this->ShadowBlur = $_row["shadow_blur"];
$this->ShadowColor = @$_row["shadow_color"];
$this->Width = $_row["width"];
$this->Height = $_row["height"];
$this->Background = !empty($_row["background"]);
$this->BackgroundColor = $_row["background_color"];
$this->BackgroundOpacity = $_row["background_opacity"];
}
else if(func_num_args() == 20)
{
$this->Id = getId(32);
$this->ActionId = func_get_arg(0);
$this->Position = func_get_arg(1);
$this->Margin = array(func_get_arg(2),func_get_arg(3),func_get_arg(4),func_get_arg(5));
$this->Speed = func_get_arg(6);
$this->Style = func_get_arg(7);
$this->Effect = func_get_arg(8);
$this->CloseOnClick = func_get_arg(9);
$this->Shadow = func_get_arg(10);
$this->ShadowPositionX = func_get_arg(11);
$this->ShadowPositionY = func_get_arg(12);
$this->ShadowBlur = func_get_arg(13);
$this->ShadowColor = func_get_arg(14);
$this->Width = func_get_arg(15);
$this->Height = func_get_arg(16);
$this->Background = !Is::Null(func_get_arg(17));
$this->BackgroundColor = func_get_arg(18);
$this->BackgroundOpacity = func_get_arg(19);
}
else
$this->Margin = array(0,0,0,0);
}
function GetXML()
{
return "<evolb id=\"".base64_encode($this->Id)."\" bgo=\"".base64_encode($this->BackgroundOpacity)."\" bgc=\"".base64_encode($this->BackgroundColor)."\" bg=\"".base64_encode($this->Background)."\" h=\"".base64_encode($this->Height)."\" w=\"".base64_encode($this->Width)."\" ml=\"".base64_encode($this->Margin[0])."\" mt=\"".base64_encode($this->Margin[1])."\" mr=\"".base64_encode($this->Margin[2])."\" mb=\"".base64_encode($this->Margin[3])."\" pos=\"".base64_encode($this->Position)."\" speed=\"".base64_encode($this->Speed)."\" eff=\"".base64_encode($this->Effect)."\" style=\"".base64_encode($this->Style)."\" coc=\"".base64_encode($this->CloseOnClick)."\" sh=\"".base64_encode($this->Shadow)."\" shpx=\"".base64_encode($this->ShadowPositionX)."\" shpy=\"".base64_encode($this->ShadowPositionY)."\" shb=\"".base64_encode($this->ShadowBlur)."\" shc=\"".base64_encode($this->ShadowColor)."\" />\r\n";
}
function GetCommand()
{
return "lz_tracking_add_overlay_box('".base64_encode($this->Id)."','".base64_encode($this->HTML)."',".$this->Position.",".$this->Speed."," . $this->Effect . ",".To::BoolString($this->Shadow)."," . $this->ShadowBlur . "," . $this->ShadowPositionX . "," . $this->ShadowPositionY . ",'" . $this->ShadowColor . "',".$this->Margin[0].",".$this->Margin[1].",".$this->Margin[2].",".$this->Margin[3].",".$this->Width.",".$this->Height.",".To::BoolString($this->Background).",'".$this->BackgroundColor."',".$this->BackgroundOpacity.",".intval(($this->Style == "rounded")? 5 : 0).");";
}
}
class Invitation extends OverlayElement
{
public $ActionId;
public $Senders;
public $Text;
function __construct()
{
if(func_num_args() == 1)
{
$_row = func_get_arg(0);
$this->Style = $_row["style"];
$this->Id = $_row["id"];
$this->Position = $_row["position"];
$this->Margin = array($_row["margin_left"],$_row["margin_top"],$_row["margin_right"],$_row["margin_bottom"]);
$this->Speed = $_row["speed"];
$this->Effect = $_row["slide"];
$this->CloseOnClick = $_row["close_on_click"];
$this->Shadow = $_row["shadow"];
$this->ShadowPositionX = @$_row["shadow_x"];
$this->ShadowPositionY = @$_row["shadow_x"];
$this->ShadowBlur = @$_row["shadow_blur"];
$this->ShadowColor = $_row["shadow_color"];
$this->Background = !empty($_row["background"]);
$this->BackgroundColor = @$_row["background_color"];
$this->BackgroundOpacity = @$_row["background_opacity"];
}
else if(func_num_args() == 2)
{
$this->Id = getId(32);
$this->ActionId = func_get_arg(0);
$values = func_get_arg(1);
$this->CloseOnClick = $values[0];
$this->Position = $values[1];
$this->Margin = array($values[2],$values[3],$values[4],$values[5]);
$this->Effect = $values[6];
$this->Shadow = $values[7];
$this->ShadowBlur = $values[8];
$this->ShadowColor = $values[9];
$this->ShadowPositionX = $values[10];
$this->ShadowPositionY = $values[11];
$this->Speed = $values[12];
$this->Style = $values[13];
$this->Background = $values[14];
$this->BackgroundColor = $values[15];
$this->BackgroundOpacity = str_replace(",",".",$values[16]);
}
else if(func_num_args() > 2)
{
$this->HTML = func_get_arg(0);
$this->Text = func_get_arg(1);
$values = func_get_arg(2);
$this->CloseOnClick = $values[0];
$this->Position = $values[1];
$this->Margin = Array($values[2],$values[3],$values[4],$values[5]);
$this->Effect = $values[6];
$this->Shadow = $values[7];
$this->ShadowBlur = $values[8];
$this->ShadowColor = $values[9];
$this->ShadowPositionX = $values[10];
$this->ShadowPositionY = $values[11];
$this->Speed = $values[12];
$this->Style = $values[13];
$this->Background = $values[14];
$this->BackgroundColor = $values[15];
$this->BackgroundOpacity = str_replace(",",".",$values[16]);
}
if(!empty($this->Style))
{
$dimensions = (!empty(Server::$Configuration->File["gl_caii"]) && @file_exists(TEMPLATE_SCRIPT_INVITATION . $this->Style . "/dimensions_header.txt")) ? explode(",",IOStruct::GetFile(TEMPLATE_SCRIPT_INVITATION . $this->Style . "/dimensions_header.txt")) : explode(",",IOStruct::GetFile(TEMPLATE_SCRIPT_INVITATION . $this->Style . "/dimensions.txt"));
$this->Width = @$dimensions[0];
$this->Height = @$dimensions[1];
$settings_string = (@file_exists(TEMPLATE_SCRIPT_INVITATION . $this->Style . "/settings.txt")) ? IOStruct::GetFile(TEMPLATE_SCRIPT_INVITATION . $this->Style . "/settings.txt") : "";
if(strpos($settings_string,"noshadow") !== false)
$this->Shadow = false;
}
$this->Senders = array();
}
function GetSenders($_onlineOnly=true)
{
Server::InitDataBlock(array("INTERNAL","GROUPS"));
foreach($this->Senders as $sender)
if(empty($sender->UserSystemId) && !empty($sender->GroupId))
{
$senderList = array();
foreach(Server::$Operators as $sysid => $operator)
if($operator->IsInGroup($sender->GroupId) && $operator->IsExternal(Server::$Groups,null,array($sender->GroupId),false,false,!$_onlineOnly))
$senderList[$sysid] = new EventActionSender($this->ActionId,$sysid,$sender->GroupId,5);
return $senderList;
}
return $this->Senders;
}
function GetGroupSender()
{
foreach($this->Senders as $sender)
if(empty($sender->UserSystemId) && !empty($sender->GroupId))
return $sender->GroupId;
return "";
}
function GetXML()
{
$xml = "<evinv id=\"".base64_encode($this->Id)."\" bgo=\"".base64_encode($this->BackgroundOpacity)."\" bgc=\"".base64_encode($this->BackgroundColor)."\" bg=\"".base64_encode($this->Background)."\" ml=\"".base64_encode($this->Margin[0])."\" mt=\"".base64_encode($this->Margin[1])."\" mr=\"".base64_encode($this->Margin[2])."\" mb=\"".base64_encode($this->Margin[3])."\" pos=\"".base64_encode($this->Position)."\" speed=\"".base64_encode($this->Speed)."\" eff=\"".base64_encode($this->Effect)."\" style=\"".base64_encode($this->Style)."\" coc=\"".base64_encode($this->CloseOnClick)."\" sh=\"".base64_encode($this->Shadow)."\" shpx=\"".base64_encode($this->ShadowPositionX)."\" shpy=\"".base64_encode($this->ShadowPositionY)."\" shb=\"".base64_encode($this->ShadowBlur)."\" shc=\"".base64_encode($this->ShadowColor)."\">\r\n";
foreach($this->Senders as $sender)
$xml .= $sender->GetXML();
return $xml . "</evinv>\r\n";
}
}
class EventTrigger
{
public $Id;
public $ActionId;
public $EventId = "";
public $ReceiverUserId;
public $ReceiverBrowserId;
public $Triggered;
public $TriggerTime;
public $Exists = false;
function __construct()
{
if(func_num_args() == 6)
{
$this->Id = getId(32);
$this->ReceiverUserId = func_get_arg(0);
$this->ReceiverBrowserId = func_get_arg(1);
$this->ActionId = func_get_arg(2);
$this->TriggerTime = func_get_arg(3);
$this->Triggered = func_get_arg(4);
$this->EventId = func_get_arg(5);
}
else
{
$_row = func_get_arg(0);
$this->Id = $_row["id"];
$this->ReceiverUserId = $_row["receiver_user_id"];
$this->ReceiverBrowserId = $_row["receiver_browser_id"];
$this->ActionId = $_row["action_id"];
$this->EventId = $_row["event_id"];
$this->Triggered = $_row["triggered"];
$this->TriggerTime = $_row["time"];
}
}
function Load()
{
$this->Exists = false;
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_EVENT_TRIGGERS . "` WHERE `receiver_user_id`='" . DBManager::RealEscape($this->ReceiverUserId) . "' AND `receiver_browser_id`='" . DBManager::RealEscape($this->ReceiverBrowserId) . "' AND `action_id`='" . DBManager::RealEscape($this->ActionId) . "' ORDER BY `time` ASC;"))
if($row = DBManager::FetchArray($result))
{
$this->Id = $row["id"];
$this->TriggerTime = $row["time"];
$this->Triggered = $row["triggered"];
$this->Exists = true;
}
}
function Update()
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_EVENT_TRIGGERS . "` SET `time`='" . DBManager::RealEscape(time()) . "' WHERE `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
}
function Save()
{
if(!$this->Exists)
DBManager::Execute(true, "INSERT INTO `" . DB_PREFIX . DATABASE_EVENT_TRIGGERS . "` (`id`, `receiver_user_id`, `receiver_browser_id`, `action_id`, `event_id`, `time`, `triggered`) VALUES ('" . DBManager::RealEscape($this->Id) . "','" . DBManager::RealEscape($this->ReceiverUserId) . "', '" . DBManager::RealEscape($this->ReceiverBrowserId) . "','" . DBManager::RealEscape($this->ActionId) . "', '" . DBManager::RealEscape($this->EventId) . "','" . DBManager::RealEscape($this->TriggerTime) . "','" . DBManager::RealEscape($this->Triggered) . "');");
else
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_EVENT_TRIGGERS . "` SET `triggered`=`triggered`+1, `time`='" . DBManager::RealEscape(time()) . "' WHERE `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
}
}
class EventAction
{
public $Id = "";
public $EventId = "";
public $Type = "";
public $Value = "";
public $Invitation;
public $Receivers;
function __construct()
{
if(func_num_args() == 1)
{
$_row = func_get_arg(0);
$this->Id = $_row["id"];
$this->EventId = $_row["eid"];
$this->Type = $_row["type"];
$this->Value = $_row["value"];
}
else if(func_num_args() == 2)
{
$this->Id = func_get_arg(0);
$this->Type = func_get_arg(1);
}
else
{
$this->EventId = func_get_arg(0);
$this->Id = func_get_arg(1);
$this->Type = func_get_arg(2);
$this->Value = func_get_arg(3);
}
$this->Receivers = array();
}
function GetSQL()
{
return "INSERT INTO `".DB_PREFIX.DATABASE_EVENT_ACTIONS."` (`id`, `eid`, `type`, `value`) VALUES ('".DBManager::RealEscape($this->Id)."', '".DBManager::RealEscape($this->EventId)."','".DBManager::RealEscape($this->Type)."', '".DBManager::RealEscape($this->Value)."');";
}
function GetXML()
{
$xml = "<evac id=\"".base64_encode($this->Id)."\" type=\"".base64_encode($this->Type)."\" val=\"".base64_encode($this->Value)."\">\r\n";
if(!empty($this->Invitation))
$xml .= $this->Invitation->GetXML();
foreach($this->Receivers as $receiver)
$xml .= $receiver->GetXML();
return $xml . "</evac>\r\n";
}
function Exists($_receiverUserId,$_receiverBrowserId)
{
if($this->Type == 2 || $this->Type == 22)
{
if($result = DBManager::Execute(true, "SELECT `id` FROM `" . DB_PREFIX . DATABASE_CHAT_REQUESTS . "` WHERE `receiver_user_id`='" . DBManager::RealEscape($_receiverUserId) . "' AND `receiver_browser_id`='" . DBManager::RealEscape($_receiverBrowserId) . "' AND `event_action_id`='" . DBManager::RealEscape($this->Id) . "' AND `accepted`='0' AND `declined`='0' LIMIT 1;"))
if($row = DBManager::FetchArray($result))
return true;
}
return false;
}
function Execute($_param,$_visitor,$_chat=null)
{
if($this->Type == 7)
{
$object = json_decode($this->Value);
$postData = array("json_visitor"=>json_encode($_visitor));
if($_chat != null)
$postData["json_chat"]=json_encode($_chat);
$response = Server::CallURL($object->Url,$postData);
if(!empty($response))
{
$_visitor->VisitorData->LoadFromEvent($object->ToField,$response);
$_visitor->ApplyVisitorData();
}
}
}
function GetInternalReceivers()
{
$receivers = array();
if($result = DBManager::Execute(true, "SELECT `receiver_id` FROM `" . DB_PREFIX . DATABASE_EVENT_ACTION_RECEIVERS . "` WHERE `action_id`='" . DBManager::RealEscape($this->Id) . "';"))
while($row = DBManager::FetchArray($result))
$receivers[]=$row["receiver_id"];
return $receivers;
}
}
class EventActionSender
{
public $Id = "";
public $ParentId = "";
public $UserSystemId = "";
public $GroupId = "";
public $Priority = 1;
function __construct()
{
if(func_num_args() == 1)
{
$_row = func_get_arg(0);
$this->Id = $_row["id"];
$this->ParentId = $_row["pid"];
$this->UserSystemId = $_row["user_id"];
$this->GroupId = $_row["group_id"];
$this->Priority = $_row["priority"];
}
else if(func_num_args() == 2)
{
$this->Id = getId(32);
$this->ParentId = func_get_arg(0);
$this->GroupId = func_get_arg(1);
}
else if(func_num_args() == 4)
{
$this->Id = getId(32);
$this->ParentId = func_get_arg(0);
$this->UserSystemId = func_get_arg(1);
$this->GroupId = func_get_arg(2);
$this->Priority = func_get_arg(3);
}
}
function SaveSender()
{
return DBManager::Execute(true, "INSERT INTO `" . DB_PREFIX . DATABASE_EVENT_ACTION_SENDERS . "` (`id`, `pid`, `user_id`, `group_id`, `priority`) VALUES ('" . DBManager::RealEscape($this->Id) . "', '" . DBManager::RealEscape($this->ParentId) . "','" . DBManager::RealEscape($this->UserSystemId) . "','" . DBManager::RealEscape($this->GroupId) . "', " . intval($this->Priority) . ");");
}
function GetXML()
{
return "<evinvs id=\"".base64_encode($this->Id)."\" userid=\"".base64_encode($this->UserSystemId)."\" groupid=\"".base64_encode($this->GroupId)."\" priority=\"".base64_encode($this->Priority)."\" />\r\n";
}
}
class EventActionReceiver
{
public $Id = "";
public $ReceiverId = "";
function __construct()
{
if(func_num_args() == 1)
{
$_row = func_get_arg(0);
$this->Id = $_row["id"];
$this->ActionId = $_row["action_id"];
$this->ReceiverId = $_row["receiver_id"];
}
else
{
$this->Id = getId(32);
$this->ActionId = func_get_arg(0);
$this->ReceiverId = func_get_arg(1);
}
}
function GetSQL()
{
return "INSERT INTO `".DB_PREFIX.DATABASE_EVENT_ACTION_RECEIVERS."` (`id`, `action_id`, `receiver_id`) VALUES ('".DBManager::RealEscape($this->Id)."', '".DBManager::RealEscape($this->ActionId)."', '".DBManager::RealEscape($this->ReceiverId)."');";
}
function GetXML()
{
return "<evr id=\"".base64_encode($this->Id)."\" rec=\"".base64_encode($this->ReceiverId)."\" />\r\n";
}
}
class EventURL
{
public $Id = "";
public $EventId = "";
public $URL = "";
public $Referrer = "";
public $TimeOnSite = "";
public $Blacklist;
function __construct()
{
if(func_num_args() == 1)
{
$_row = func_get_arg(0);
$this->Id = $_row["id"];
$this->URL = $_row["url"];
$this->Referrer = $_row["referrer"];
$this->TimeOnSite = $_row["time_on_site"];
$this->Blacklist = !empty($_row["blacklist"]);
}
else
{
$this->Id = func_get_arg(0);
$this->EventId = func_get_arg(1);
$this->URL = strtolower(func_get_arg(2));
$this->Referrer = strtolower(func_get_arg(3));
$this->TimeOnSite = func_get_arg(4);
$this->Blacklist = func_get_arg(5);
}
}
function GetSQL()
{
return "INSERT IGNORE INTO `".DB_PREFIX.DATABASE_EVENT_URLS."` (`id`, `eid`, `url`, `referrer`, `time_on_site`, `blacklist`) VALUES ('".DBManager::RealEscape($this->Id)."', '".DBManager::RealEscape($this->EventId)."','".DBManager::RealEscape($this->URL)."', '".DBManager::RealEscape($this->Referrer)."', '".DBManager::RealEscape($this->TimeOnSite)."', '".DBManager::RealEscape($this->Blacklist)."');";
}
function GetXML()
{
return "<evur id=\"".base64_encode($this->Id)."\" url=\"".base64_encode($this->URL)."\" ref=\"".base64_encode($this->Referrer)."\" tos=\"".base64_encode($this->TimeOnSite)."\" bl=\"".base64_encode($this->Blacklist)."\" />\r\n";
}
}
class Event extends BaseObject
{
public $Name = "";
public $PagesVisited = "";
public $TimeOnSite = "";
public $Receivers;
public $URLs;
public $Actions;
public $NotAccepted;
public $NotDeclined;
public $TriggerTime;
public $TriggerPage;
public $SearchPhrase = "";
public $TriggerAmount;
public $NotInChat;
public $Priority;
public $IsActive;
public $SaveInCookie;
public $Goals;
public $FunnelUrls;
public $ExcludeMobile;
public $ExcludeCountries;
public $IncludeCountries;
public $DataConditions;
public $TriggerChatCreated;
public $TriggerChatClosed;
public $TriggerTriggerCreated;
public static $RetryIn = 0;
function __construct()
{
$this->FunnelUrls = array();
$this->Goals = array();
if(func_num_args() == 1)
{
$_row = func_get_arg(0);
$this->Id = $_row["id"];
$this->Name = $_row["name"];
$this->Edited = $_row["edited"];
$this->Editor = $_row["editor"];
$this->Created = $_row["created"];
$this->Creator = $_row["creator"];
$this->TimeOnSite = $_row["time_on_site"];
$this->PagesVisited = $_row["pages_visited"];
$this->NotAccepted = $_row["not_accepted"];
$this->NotDeclined = $_row["not_declined"];
$this->NotInChat = $_row["not_in_chat"];
$this->TriggerChatCreated = $_row["is_in_chat"];
$this->TriggerAmount = $_row["max_trigger_amount"];
$this->TriggerTime = $_row["trigger_again_after"];
$this->TriggerPage = !empty($_row["trigger_again_page"]);
$this->SearchPhrase = $_row["search_phrase"];
$this->Priority = $_row["priority"];
$this->IsActive = !empty($_row["is_active"]);
$this->SaveInCookie = !empty($_row["save_cookie"]);
$this->ExcludeMobile = !empty($_row["exclude_mobile"]);
$this->ExcludeCountries = $_row["exclude_countries"];
$this->IncludeCountries = $_row["include_countries"];
$this->TriggerChatClosed = $_row["chat_ends"];
$this->URLs = array();
$this->Actions = array();
$this->Receivers = array();
$this->DataConditions = (isset($_row["data_conditions"]) && !empty($_row["data_conditions"])) ? @unserialize($_row["data_conditions"]) : array();
for($i=0;$i<count($this->DataConditions);$i++)
{
$arr = $this->DataConditions[$i];
array_walk($arr,"b64dcode");
$this->DataConditions[$i] = $arr;
}
}
else
{
$this->Id = func_get_arg(0);
$this->Name = func_get_arg(1);
$this->Edited = func_get_arg(2);
$this->Created = func_get_arg(3);
if($this->Created==0)
$this->Created = time();
$this->Edited = time();
$this->Editor = func_get_arg(4);
$this->Creator = func_get_arg(5);
if($this->Creator=='')
$this->Creator = CALLER_SYSTEM_ID;
$this->TimeOnSite = func_get_arg(6);
$this->PagesVisited = func_get_arg(7);
$this->NotAccepted = func_get_arg(8);
$this->NotDeclined = func_get_arg(9);
$this->TriggerTime = func_get_arg(10);
$this->TriggerAmount = func_get_arg(11);
$this->NotInChat = func_get_arg(12);
$this->Priority = func_get_arg(13);
$this->IsActive = func_get_arg(14);
$this->SearchPhrase = func_get_arg(15);
$this->SaveInCookie = func_get_arg(16);
$this->ExcludeMobile = func_get_arg(17);
$this->ExcludeCountries = func_get_arg(18);
$this->TriggerChatCreated = func_get_arg(19);
$this->TriggerPage = func_get_arg(20);
$this->IncludeCountries = func_get_arg(21);
$this->TriggerChatClosed = func_get_arg(22);
}
}
function MatchesTriggerCriterias($_trigger,$_initial)
{
$match = true;
if($this->TriggerTime > 0 && $_trigger->TriggerTime >= (time()-$this->TriggerTime))
$match = false;
else if($this->TriggerAmount == 0 || ($this->TriggerAmount > 0 && $_trigger->Triggered > $this->TriggerAmount))
$match = false;
else if($this->TriggerPage && !$_initial)
$match = false;
return $match;
}
function MatchDataConditions($_visitor)
{
if(empty($this->DataConditions))
return true;
foreach($this->DataConditions as $dcarr)
{
$inputIndex = $dcarr[0];
$value = $dcarr[1];
foreach(Server::$Inputs as $input)
{
if($input->Index == $inputIndex)
{
if(Is::WildcardMatch(base64_decode($value),$input->GetValue($_visitor)))
return true;
}
}
}
return false;
}
function MatchVisitorConditions($_pageCount,$_timeOnSite,$_invAccepted,$_invDeclined,$_wasInChat,$_searchPhrase="",$_isMobile=false,$_country="",$_isInChat=false)
{
$match = true;
if($_timeOnSite < 0)
$_timeOnSite = 0;
if(empty(Server::$Configuration->File["gl_vmac"]))
$_timeOnSite = (Visitor::$PollCount-1) * Server::$Configuration->File["poll_frequency_tracking"];
if($this->PagesVisited > 0 && $_pageCount < $this->PagesVisited)
$match = false;
else if($this->TimeOnSite > 0 && $_timeOnSite < ($this->TimeOnSite-3))
{
Event::SetRetryIn($this->TimeOnSite-$_timeOnSite);
$match = false;
}
else if(!empty($this->NotAccepted) && $_invAccepted)
$match = false;
else if(!empty($this->NotDeclined) && $_invDeclined)
$match = false;
else if(!empty($this->NotInChat) && $_wasInChat)
$match = false;
else if(!empty($this->TriggerChatCreated) && !$_wasInChat)
$match = false;
else if(!empty($this->TriggerChatClosed) && !($_wasInChat && !$_isInChat))
$match = false;
if($_isMobile && $this->ExcludeMobile)
$match = false;
if(!empty($this->ExcludeCountries) && !empty($_country))
{
$countries = explode(",",strtolower($this->ExcludeCountries));
if(!empty($countries) && in_array(strtolower($_country),$countries))
$match = false;
}
if(!empty($this->IncludeCountries) && !empty($_country))
{
$countries = explode(",",strtolower($this->IncludeCountries));
if(!empty($countries) && !in_array(strtolower($_country),$countries))
$match = false;
}
if(!empty($this->SearchPhrase))
{
if(empty($_searchPhrase))
$match = false;
else
{
$spmatch=false;
$phrases = explode(",",$this->SearchPhrase);
foreach($phrases as $phrase)
if(Is::WildcardMatch($phrase,$_searchPhrase))
{
$spmatch = true;
break;
}
if(!$spmatch)
$match = false;
}
}
return $match;
}
function MatchesURLFunnelCriterias($_history)
{
$startpos = -1;
$count = 0;
$pos = 0;
foreach($_history as $hurl)
{
$fuid = $this->FunnelUrls[$count];
if($this->MatchUrls($this->URLs[$fuid],$hurl->Url->GetAbsoluteUrl(),$hurl->Referrer->GetAbsoluteUrl(),time()-($hurl->Entrance)) === true)
{
if($startpos==-1)
$startpos = $pos;
if($startpos+$count==$pos)
$count++;
else
{
$count = 0;
$startpos=-1;
}
if($count==count($this->FunnelUrls))
break;
}
else
{
$count = 0;
$startpos=-1;
}
$pos++;
}
return $count==count($this->FunnelUrls);
}
function MatchesURLCriterias($_url,$_referrer,$_previous,$_timeOnUrl)
{
if(count($this->URLs) == 0)
return true;
$_url = @strtolower($_url);
$_referrer = @strtolower($_referrer);
$_previous = @strtolower($_previous);
$match = false;
foreach($this->URLs as $url)
{
$umatch = $this->MatchUrls($url,$_url,$_referrer,$_timeOnUrl);
$rmatch = $this->MatchUrls($url,$_url,$_previous,$_timeOnUrl);
if($umatch === false || $rmatch === false)
return false;
if($umatch === true || $rmatch === true)
$match = true;
}
return $match;
}
function MatchUrls($_eurl,$_url,$_referrer,$_timeOnUrl)
{
$valid = true;
if(!empty($_eurl->URL))
$valid = Is::WildcardMatch($_eurl->URL,$_url);
if((!empty($_eurl->URL) && $valid || empty($_eurl->URL)) && !empty($_eurl->Referrer))
$valid = Is::WildcardMatch($_eurl->Referrer,$_referrer);
if($valid)
{
if(!empty(Server::$Configuration->File["gl_vmac"]))
if($_eurl->TimeOnSite > 0 && $_eurl->TimeOnSite > $_timeOnUrl)
{
Event::SetRetryIn($_eurl->TimeOnSite-$_timeOnUrl);
return -1;
}
return !$_eurl->Blacklist;
}
else
return -1;
}
function GetSQL()
{
return "INSERT INTO `".DB_PREFIX.DATABASE_EVENTS."` (`id`, `name`, `created`, `creator`, `edited`, `editor`, `pages_visited`, `time_on_site`, `max_trigger_amount`, `trigger_again_after`, `trigger_again_page`, `not_declined`, `not_accepted`, `not_in_chat`, `is_in_chat`, `chat_ends`, `priority`, `is_active`, `search_phrase`, `save_cookie`, `exclude_mobile`, `exclude_countries`, `include_countries`, `data_conditions`) VALUES ('".DBManager::RealEscape($this->Id)."','".DBManager::RealEscape($this->Name)."','".DBManager::RealEscape($this->Created)."','".DBManager::RealEscape($this->Creator)."','".DBManager::RealEscape($this->Edited)."', '".DBManager::RealEscape($this->Editor)."', '".DBManager::RealEscape($this->PagesVisited)."','".DBManager::RealEscape($this->TimeOnSite)."','".DBManager::RealEscape($this->TriggerAmount)."','".DBManager::RealEscape($this->TriggerTime)."',".intval($this->TriggerPage?1:0).",'".DBManager::RealEscape($this->NotDeclined)."', '".DBManager::RealEscape($this->NotAccepted)."',".intval($this->NotInChat ? 1 : 0).",".intval($this->TriggerChatCreated ? 1 : 0).",".intval($this->TriggerChatClosed ? 1 : 0).",'".DBManager::RealEscape($this->Priority)."', '".DBManager::RealEscape($this->IsActive)."', '".DBManager::RealEscape($this->SearchPhrase)."', '".DBManager::RealEscape(($this->SaveInCookie) ? 1 : 0)."', '".DBManager::RealEscape(($this->ExcludeMobile) ? 1 : 0)."', '".DBManager::RealEscape($this->ExcludeCountries)."', '".DBManager::RealEscape($this->IncludeCountries)."', '".DBManager::RealEscape(serialize($this->DataConditions))."');";
}
function GetXML()
{
$xml = "<ev id=\"".base64_encode($this->Id)."\" sc=\"".base64_encode($this->SaveInCookie)."\" nacc=\"".base64_encode($this->NotAccepted)."\" ndec=\"".base64_encode($this->NotDeclined)."\" name=\"".base64_encode($this->Name)."\" prio=\"".base64_encode($this->Priority)."\" created=\"".base64_encode($this->Created)."\" nic=\"".base64_encode($this->NotInChat)."\" iic=\"".base64_encode($this->TriggerChatCreated)."\" creator=\"".base64_encode($this->Creator)."\" editor=\"".base64_encode($this->Editor)."\" edited=\"".base64_encode($this->Edited)."\" tos=\"".base64_encode($this->TimeOnSite)."\" ta=\"".base64_encode($this->TriggerAmount)."\" tt=\"".base64_encode($this->TriggerTime)."\" tp=\"".base64_encode($this->TriggerPage?1:0)."\" pv=\"".base64_encode($this->PagesVisited)."\" ia=\"".base64_encode($this->IsActive)."\" sp=\"".base64_encode($this->SearchPhrase)."\" em=\"".base64_encode($this->ExcludeMobile ? 1 : 0)."\" cse=\"".base64_encode($this->TriggerChatClosed ? 1 : 0)."\" ec=\"".base64_encode($this->ExcludeCountries)."\" ic=\"".base64_encode($this->IncludeCountries)."\">\r\n";
foreach($this->Actions as $action)
$xml .= $action->GetXML();
foreach($this->URLs as $url)
$xml .= $url->GetXML();
foreach($this->Goals as $act)
$xml .= "<evg id=\"".base64_encode($act->Id)."\" />";
foreach($this->FunnelUrls as $ind => $uid)
$xml .= "<efu id=\"".base64_encode($uid)."\">".base64_encode($ind)."</efu>";
foreach($this->DataConditions as $arr)
$xml .= "<dc ind=\"".base64_encode($arr[0])."\">".base64_encode($arr[1])."</dc>";
return $xml . "</ev>\r\n";
}
function IsInternalAction()
{
foreach($this->Actions as $action)
if($action->Type == 0 || $action->Type == 1)
return true;
return false;
}
static function SetRetryIn($_seconds)
{
if(is_int($_seconds) && $_seconds > 0)
{
Event::$RetryIn = max(Event::$RetryIn,$_seconds+1);
}
}
}
class Goal
{
public $Id;
public $Title;
public $Description;
public $Conversion;
function __construct()
{
if(func_num_args() == 1)
{
$_row = func_get_arg(0);
$this->Id = $_row["id"];
$this->Title = $_row["title"];
$this->Description = $_row["description"];
$this->Conversion = !empty($_row["conversion"]);
}
else
{
$this->Id = func_get_arg(0);
$this->Title = func_get_arg(1);
$this->Description = func_get_arg(2);
$this->Conversion = func_get_arg(3);
}
}
function Save()
{
return "INSERT INTO `".DB_PREFIX.DATABASE_GOALS."` (`id`, `title`, `description`, `conversion`) VALUES ('".DBManager::RealEscape($this->Id)."', '".DBManager::RealEscape($this->Title)."','".DBManager::RealEscape($this->Description)."', '".DBManager::RealEscape($this->Conversion)."');";
}
function GetXML()
{
return "<tgt id=\"".base64_encode($this->Id)."\" title=\"".base64_encode($this->Title)."\" desc=\"".base64_encode($this->Description)."\" conv=\"".base64_encode($this->Conversion)."\" />\r\n";
}
}
class Signature
{
public $Id;
public $Name;
public $Signature;
public $Default;
public $Deleted;
public $OperatorId;
public $GroupId;
function __construct()
{
if(func_num_args() == 1)
{
$_row = func_get_arg(0);
$this->Id = $_row["id"];
$this->Name = $_row["name"];
$this->Signature = $_row["signature"];
$this->OperatorId = $_row["operator_id"];
$this->GroupId = $_row["group_id"];
$this->Default = $_row["default"];
}
}
function Save($_prefix)
{
DBManager::Execute(true, "DELETE FROM `" . $_prefix . DATABASE_SIGNATURES . "` WHERE `operator_id`='" . DBManager::RealEscape($this->OperatorId) . "' AND `group_id`='" . DBManager::RealEscape($this->GroupId) . "' AND `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
if(!$this->Deleted)
DBManager::Execute(true, "INSERT INTO `" . $_prefix . DATABASE_SIGNATURES . "` (`id` ,`name` ,`signature` ,`operator_id`,`group_id`,`default`) VALUES ('" . DBManager::RealEscape($this->Id) . "', '" . DBManager::RealEscape($this->Name) . "','" . DBManager::RealEscape($this->Signature) . "', '" . DBManager::RealEscape($this->OperatorId) . "', '" . DBManager::RealEscape($this->GroupId) . "', '" . DBManager::RealEscape($this->Default) . "');");
}
function XMLParamAlloc($_param,$_value)
{
if($_param =="a")
$this->Id = $_value;
else if($_param =="b")
$this->Default = $_value;
else if($_param =="c")
$this->Deleted = $_value;
else if($_param =="d")
$this->Name = $_value;
else if($_param =="e")
$this->Signature = $_value;
else if($_param =="f")
$this->OperatorId = $_value;
else if($_param =="g")
$this->GroupId = $_value;
}
function GetXML()
{
return "<sig i=\"".base64_encode($this->Id)."\" n=\"".base64_encode($this->Name)."\" o=\"".base64_encode($this->OperatorId)."\" g=\"".base64_encode($this->GroupId)."\" d=\"".base64_encode($this->Default ? 1 : 0)."\">".base64_encode($this->Signature)."</sig>\r\n";
}
static function DeleteByGroup($_prefix,$_groupId)
{
DBManager::Execute(true, "DELETE FROM `" . $_prefix . DATABASE_SIGNATURES . "` WHERE `group_id`='" . DBManager::RealEscape($_groupId) . "';");
}
}
class ChatArchive
{
static function GetSearchQuery($_sFor,$_tags)
{
$query = "";
if(!empty($_sFor))
$query = "(LOWER(`fullname`) LIKE '%".$_sFor."%' OR LOWER(`area_code`) LIKE '%".$_sFor."%' OR LOWER(`plaintext`) LIKE '%".$_sFor."%' OR LOWER(`email`) LIKE '%".$_sFor."%' OR LOWER(`company`) LIKE '%".$_sFor."%' OR LOWER(`phone`) LIKE '%".$_sFor."%' OR LOWER(`chat_id`) LIKE '%".$_sFor."%' OR LOWER(`external_id`) LIKE '%".$_sFor."%' OR LOWER(`customs`) LIKE '%".$_sFor."%' OR LOWER(`question`) LIKE '%".$_sFor."%')";
if(!empty($_tags))
{
if(!empty($_sFor))
$query .= " AND (";
$count = 0;
foreach(explode(",",$_tags) as $tag)
{
if($count > 0)
$query .= " OR ";
$query .= "FIND_IN_SET('".DBManager::RealEscape($tag)."',tags) > 0";
$count++;
}
if(!empty($_sFor))
$query .= ")";
}
return $query;
}
static function Remove($_chatId)
{
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` WHERE `chat_id` = '".DBManager::RealEscape($_chatId)."' LIMIT 1;");
KnowledgeBaseEntry::RemoveByChatId($_chatId);
}
static function SetTags($_chatId,$_tags)
{
Configuration::ApplyTagsToConfig($_tags,3);
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` SET `tags` = '".DBManager::RealEscape($_tags)."' WHERE `chat_id` = '".DBManager::RealEscape($_chatId)."' LIMIT 1;");
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_CHAT_ARCH);
}
}
class Mailbox
{
public $Type = "IMAP";
public $Id = "";
public $Username = "";
public $Password = "";
public $Port = 110;
public $Host = "";
public $ExecOperatorId = "";
public $Delete = 2;
public $Email = "";
public $SSL = false;
public $Authentication = "";
public $SenderName = "";
public $Default = false;
public $ConnectFrequency = 15;
public $LastConnect = 0;
public $Framework = "ZEND";
function __construct()
{
if(func_num_args() == 2)
{
$this->Id = $_POST["p_cfg_es_i_" . func_get_arg(0)];
$this->Email = $_POST["p_cfg_es_e_" . func_get_arg(0)];
$this->Host = $_POST["p_cfg_es_h_" . func_get_arg(0)];
$this->Username = $_POST["p_cfg_es_u_" . func_get_arg(0)];
$this->Password = $_POST["p_cfg_es_p_" . func_get_arg(0)];
$this->Port = $_POST["p_cfg_es_po_" . func_get_arg(0)];
$this->SSL = $_POST["p_cfg_es_s_" . func_get_arg(0)];
$this->Authentication = $_POST["p_cfg_es_a_" . func_get_arg(0)];
$this->Delete = !empty($_POST["p_cfg_es_d_" . func_get_arg(0)]);
$this->Type = $_POST["p_cfg_es_t_" . func_get_arg(0)];
$this->SenderName = $_POST["p_cfg_es_sn_" . func_get_arg(0)];
$this->Default = !empty($_POST["p_cfg_es_de_" . func_get_arg(0)]);
$this->ConnectFrequency = $_POST["p_cfg_es_c_" . func_get_arg(0)];
$this->Framework = $_POST["p_cfg_es_fw_" . func_get_arg(0)];
}
else
{
$row = func_get_arg(0);
$this->Id = $row["id"];
$this->Type = $row["type"];
$this->Email = $row["email"];
$this->Username = $row["username"];
$this->Password = $row["password"];
$this->Port = $row["port"];
$this->Host = $row["host"];
$this->ExecOperatorId = $row["exec_operator_id"];
$this->Delete = !empty($row["delete"]);
$this->SenderName = $row["sender_name"];
$this->Authentication = $row["authentication"];
$this->SSL = $row["ssl"];
$this->Default = !empty($row["default"]);
$this->ConnectFrequency = $row["connect_frequency"];
$this->LastConnect = $row["last_connect"];
if(isset($row["framework"]))
$this->Framework = $row["framework"];
}
}
function GetXML($_groupId="")
{
return "<tes g=\"".base64_encode($_groupId)."\" f=\"".base64_encode($this->Framework)."\" e=\"".base64_encode($this->Email)."\" c=\"".base64_encode($this->ConnectFrequency)."\" i=\"".base64_encode($this->Id)."\" a=\"".base64_encode($this->Authentication)."\" s=\"".base64_encode($this->SSL)."\" de=\"".base64_encode($this->Default ? "1" : "0")."\" sn=\"".base64_encode($this->SenderName)."\" t=\"".base64_encode($this->Type)."\" u=\"".base64_encode($this->Username)."\" p=\"".base64_encode($this->Password)."\" po=\"".base64_encode($this->Port)."\" d=\"".base64_encode(1)."\" h=\"".base64_encode($this->Host)."\" />\r\n";
}
function Save()
{
DBManager::Execute(true, "REPLACE INTO `" . DB_PREFIX . DATABASE_MAILBOXES . "` (`id`,`email`,`exec_operator_id`,`username`,`password`,`type`,`host`,`port`,`delete`,`authentication`,`sender_name`,`ssl`,`default`,`last_connect`,`connect_frequency`,`framework`) VALUES ('" . DBManager::RealEscape($this->Id) . "','" . DBManager::RealEscape($this->Email) . "', '" . DBManager::RealEscape($this->ExecOperatorId) . "', '" . DBManager::RealEscape($this->Username) . "', '" . DBManager::RealEscape($this->Password) . "', '" . DBManager::RealEscape($this->Type) . "', '" . DBManager::RealEscape($this->Host) . "', '" . DBManager::RealEscape($this->Port) . "',1, '" . DBManager::RealEscape($this->Authentication) . "', '" . DBManager::RealEscape($this->SenderName) . "'," . abs(intval($this->SSL)) . "," . intval($this->Default ? 1 : 0) . "," . intval($this->LastConnect) . "," . intval($this->ConnectFrequency) . ",'" . DBManager::RealEscape($this->Framework) . "');");
}
function SetLastConnect($_time)
{
$min = ($_time>0) ? $_time-10 : time()+1;
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_MAILBOXES . "` SET `last_connect`=" . $_time . " WHERE `last_connect` < ". intval(abs($min)) ." AND `id`='" . DBManager::RealEscape($this->Id) . "'");
return DBManager::GetAffectedRowCount();
}
function GetLastConnect()
{
$result = DBManager::Execute(true, "SELECT `last_connect` FROM `" . DB_PREFIX . DATABASE_MAILBOXES . "` WHERE `id`='" . DBManager::RealEscape($this->Id) . "'");
if($result)
while($row = DBManager::FetchArray($result))
if($row["last_connect"] > 0)
return $row["last_connect"];
return null;
}
function Download(&$_reload, $_delete, $_test=false)
{
Server::InitDataBlock(array("DBCONFIG","FILTERS"));
require_once(LIVEZILLA_PATH . "_lib/objects.mail.inc.php");
$ms = new MailSystem($this);
$mails = $list = array();
try
{
$mails = $ms->ReceiveEmails($_reload, $_delete, $_test);
if($_test)
return $mails;
}
catch (Exception $e)
{
if($_test)
throw $e;
else
Logging::EmailLog("Email Error #110: " . $this->Host . " " . $this->Type . " mailbox connection error: " . $e->getMessage());
return $mails;
}
if(is_array($mails))
foreach($mails as $index => $mail)
{
if(!Server::$Filters->MatchEmail($mail->Email,$mail->Subject))
$list[$index] = $mail;
}
return $list;
}
static function ResetDownloadTime(){
foreach(Server::$Configuration->Database["gl_email"] as $mb)
if($mb->Type != "SMTP")
$mb->SetLastConnect(0);
}
static function GetDefaultOutgoing()
{
Server::InitDataBlock(array("DBCONFIG"));
if(!empty(Server::$Configuration->Database["gl_email"]))
foreach(Server::$Configuration->Database["gl_email"] as $box)
if($box->Default && $box->Type != 'POP' && $box->Type != 'IMAP')
return $box;
return null;
}
static function GetById($_id,$_defaultOutgoing=false)
{
Server::InitDataBlock(array("DBCONFIG"));
if(!empty(Server::$Configuration->Database["gl_email"]))
foreach(Server::$Configuration->Database["gl_email"] as $box)
if($box->Id == $_id)
return $box;
if($_defaultOutgoing)
return Mailbox::GetDefaultOutgoing();
return null;
}
static function IsValidEmail($_email)
{
return preg_match('/^([*+!.&#$?\'\\%\/0-9a-z^_`{}=?~:-]+)@(([0-9a-z-]+\.)+[0-9a-z]{2,4})$/i', $_email);
}
static function FinalizeDataBlock($_text,$_html,$_remove=false)
{
if($_remove)
$_text = str_replace("<!--lz_ref_link-->","",$_text);
else if($_html)
$_text = str_replace("<!--lz_ref_link-->","<br><br>".parseURL(@Server::$Configuration->File["gl_cpae"]),$_text);
else
$_text = str_replace("<!--lz_ref_link-->","\r\n\r\n".@Server::$Configuration->File["gl_cpae"],$_text);
return $_text;
}
static function GetSubject($_subject,$_email,$_username,$_group,$_chatid,$_company,$_phone,$_ip,$_question,$_language,$_customs=null)
{
$_subject = Configuration::Replace($_subject);
$_subject = str_replace(array("%external_name%","%USERNAME%"),$_username,$_subject);
$_subject = str_replace(array("%external_email%","%USEREMAIL%"),$_email,$_subject);
$_subject = str_replace(array("%external_company%","%USERCOMPANY%"),$_company,$_subject);
$_subject = str_replace("%external_phone%",$_phone,$_subject);
$_subject = str_replace("%external_ip%",$_ip,$_subject);
$_subject = str_replace(array("%question%","%USERQUESTION%","%mailtext%"),$_question,$_subject);
$_subject = str_replace(array("%group_name%","%group_id%","%TARGETGROUP%"),$_group,$_subject);
$_subject = str_replace("%group_description%",((isset(Server::$Groups[$_group])) ? Server::$Groups[$_group]->GetDescription($_language) : $_group),$_subject);
$_subject = str_replace(array("%chat_id%","%CHATID%"),$_chatid,$_subject);
foreach(Server::$Inputs as $index => $input)
if($input->Active && $input->Custom)
{
if($input->Type == "CheckBox")
$_subject = str_replace("%custom".($index)."%",((!empty($_customs[$index])) ? LocalizationManager::$TranslationStrings["client_yes"] : LocalizationManager::$TranslationStrings["client_no"]),$_subject);
else if(!empty($_customs[$index]))
$_subject = str_replace("%custom".($index)."%",$input->GetClientValue($_customs[$index]),$_subject);
else
$_subject = str_replace("%custom".($index)."%","",$_subject);
}
else
$_subject = str_replace("%custom".($index)."%","",$_subject);
return Server::Replace(str_replace("\n","",$_subject),true,false);
}
}
class PredefinedMessage
{
public $LangISO = "";
public $InvitationChatAuto = "";
public $InvitationTicketAuto = "";
public $InvitationChatManual = "";
public $Welcome = "";
public $IsDefault;
public $AutoWelcome = true;
public $GroupId = "";
public $UserId = "";
public $Editable = true;
public $TicketInformation = "";
public $ChatInformation = "";
public $CallMeBackInformation = "";
public $ChatInformationOffline = "";
public $SubjectChatTranscript = "";
public $SubjectTicketResponder = "";
public $SubjectTicketReply = "";
public $EmailChatTranscriptBodyPlaintext = "";
public $EmailTicketResponderBodyPlaintext = "";
public $EmailTicketReplyBodyPlaintext = "";
public $Id = 0;
public $EmailChatTranscriptBodyHTML = false;
public $EmailTicketResponderBodyHTML = false;
public $EmailTicketReplyBodyHTML = false;
public $Deleted = false;
public $TOSChat = "";
public $TOSTicket = "";
public $TOSCallback = "";
public $AutoCloseOperator = "";
public $AutoCloseCustomer = "";
function __construct()
{
if(func_num_args() == 2)
{
$_row = func_get_arg(1);
$this->LangISO = $_row["lang_iso"];
$this->InvitationChatAuto = @$_row["invitation_auto"];
$this->InvitationChatManual = @$_row["invitation_manual"];
$this->Welcome = $_row["welcome"];
if(!empty($_row["chat_info_offline"]))
$this->ChatInformationOffline = $_row["chat_info_offline"];
$this->IsDefault = !empty($_row["is_default"]);
$this->AutoWelcome = !empty($_row["auto_welcome"]);
$this->Editable = !empty($_row["editable"]);
$this->TicketInformation = @$_row["ticket_info"];
$this->ChatInformation = @$_row["chat_info"];
$this->CallMeBackInformation = @$_row["call_me_back_info"];
$this->EmailChatTranscriptBodyPlaintext = @$_row["email_chat_transcript"];
$this->EmailTicketResponderBodyPlaintext = @$_row["email_ticket_responder"];
$this->EmailTicketReplyBodyPlaintext = @$_row["email_ticket_reply"];
$this->SubjectChatTranscript = @$_row["subject_chat_transcript"];
$this->SubjectTicketResponder = @$_row["subject_ticket_responder"];
$this->SubjectTicketReply = @$_row["subject_ticket_reply"];
$this->EmailChatTranscriptBodyHTML = @$_row["email_chat_transcript_html"];
$this->EmailTicketResponderBodyHTML = @$_row["email_ticket_responder_html"];
$this->EmailTicketReplyBodyHTML = @$_row["email_ticket_reply_html"];
$this->TOSChat = $_row["tos_chat"];
$this->TOSTicket = $_row["tos_ticket"];
$this->TOSCallback = @$_row["tos_callback"];
$this->AutoCloseCustomer = @$_row["auto_close_customer"];
$this->AutoCloseOperator = @$_row["auto_close_operator"];
$this->InvitationTicketAuto = @$_row["ticket_invite_auto"];
}
}
function XMLParamAlloc($_param,$_value)
{
if($_param =="inva")
$this->InvitationChatAuto = base64_decode($_value);
else if($_param =="invm")
$this->InvitationChatManual = base64_decode($_value);
else if($_param =="tina")
$this->InvitationTicketAuto = base64_decode($_value);
else if($_param =="wel")
$this->Welcome = base64_decode($_value);
else if($_param =="cioff")
$this->ChatInformationOffline = base64_decode($_value);
else if($_param =="def")
$this->IsDefault = $_value;
else if($_param =="aw")
$this->AutoWelcome = $_value;
else if($_param =="edit")
$this->Editable = $_value;
else if($_param =="ci")
$this->ChatInformation = base64_decode($_value);
else if($_param =="ccmbi")
$this->CallMeBackInformation = base64_decode($_value);
else if($_param =="ti")
$this->TicketInformation = base64_decode($_value);
else if($_param =="del")
$this->Deleted = !empty($_value);
else if($_param =="sct")
$this->SubjectChatTranscript = base64_decode($_value);
else if($_param =="st")
$this->SubjectTicketResponder = base64_decode($_value);
else if($_param =="str")
$this->SubjectTicketReply = base64_decode($_value);
else if($_param =="hct")
$this->EmailChatTranscriptBodyHTML = base64_decode($_value);
else if($_param =="ht")
$this->EmailTicketResponderBodyHTML = base64_decode($_value);
else if($_param =="htr")
$this->EmailTicketReplyBodyHTML = base64_decode($_value);
else if($_param =="ect")
$this->EmailChatTranscriptBodyPlaintext = base64_decode($_value);
else if($_param =="et")
$this->EmailTicketResponderBodyPlaintext = base64_decode($_value);
else if($_param =="etr")
$this->EmailTicketReplyBodyPlaintext = base64_decode($_value);
else if($_param =="tosc")
$this->TOSChat = base64_decode($_value);
else if($_param =="toscb")
$this->TOSCallback = base64_decode($_value);
else if($_param =="tost")
$this->TOSTicket = base64_decode($_value);
else if($_param =="aco")
$this->AutoCloseOperator = base64_decode($_value);
else if($_param =="acc")
$this->AutoCloseCustomer = base64_decode($_value);
}
function Save($_prefix)
{
if($this->Deleted)
DBManager::Execute(true, "DELETE FROM `" . $_prefix . DATABASE_PREDEFINED . "` WHERE `internal_id`='" . DBManager::RealEscape($this->UserId) . "' AND `group_id`='" . DBManager::RealEscape($this->GroupId) . "' AND `lang_iso`='" . DBManager::RealEscape($this->LangISO) . "' LIMIT 1;");
else
DBManager::Execute(true, "REPLACE INTO `" . $_prefix . DATABASE_PREDEFINED . "` (`id` ,`internal_id` ,`group_id` ,`lang_iso` ,`invitation_manual`,`invitation_auto` ,`welcome` ,`chat_info_offline`,`website_push_manual` ,`website_push_auto`,`chat_info`,`call_me_back_info`,`ticket_info` ,`browser_ident` ,`is_default` ,`auto_welcome`,`editable`,`email_chat_transcript`,`email_ticket_responder`,`email_ticket_reply`,`subject_chat_transcript`,`subject_ticket_responder`,`subject_ticket_reply`,`email_chat_transcript_html`,`email_ticket_responder_html`,`email_ticket_reply_html`,`tos_chat`,`tos_ticket`,`tos_callback`,`auto_close_operator`,`auto_close_customer`,`ticket_invite_auto`) VALUES ('" . DBManager::RealEscape($this->Id) . "', '" . DBManager::RealEscape($this->UserId) . "','" . DBManager::RealEscape($this->GroupId) . "', '" . DBManager::RealEscape($this->LangISO) . "', '" . DBManager::RealEscape($this->InvitationChatManual) . "', '" . DBManager::RealEscape($this->InvitationChatAuto) . "','" . DBManager::RealEscape($this->Welcome) . "','" . DBManager::RealEscape($this->ChatInformationOffline) . "', '" . DBManager::RealEscape('') . "', '" . DBManager::RealEscape('') . "', '" . DBManager::RealEscape($this->ChatInformation) . "', '" . DBManager::RealEscape($this->CallMeBackInformation) . "', '" . DBManager::RealEscape($this->TicketInformation) . "','" . DBManager::RealEscape('1') . "', '" . DBManager::RealEscape($this->IsDefault ? '1' : '0') . "', '" . DBManager::RealEscape($this->AutoWelcome ? '1' : '0') . "', '" . DBManager::RealEscape($this->Editable ? '1' : '0') . "', '" . DBManager::RealEscape($this->EmailChatTranscriptBodyPlaintext) . "', '" . DBManager::RealEscape($this->EmailTicketResponderBodyPlaintext) . "','" . DBManager::RealEscape($this->EmailTicketReplyBodyPlaintext) . "', '" . DBManager::RealEscape($this->SubjectChatTranscript) . "', '" . DBManager::RealEscape($this->SubjectTicketResponder) . "', '" . DBManager::RealEscape($this->SubjectTicketReply) . "', '" . DBManager::RealEscape($this->EmailChatTranscriptBodyHTML) . "', '" . DBManager::RealEscape($this->EmailTicketResponderBodyHTML) . "', '" . DBManager::RealEscape($this->EmailTicketReplyBodyHTML) . "', '" . DBManager::RealEscape($this->TOSChat) . "', '" . DBManager::RealEscape($this->TOSTicket) . "','" . DBManager::RealEscape($this->TOSCallback) . "', '" . DBManager::RealEscape($this->AutoCloseOperator) . "', '" . DBManager::RealEscape($this->AutoCloseCustomer) . "', '" . DBManager::RealEscape($this->InvitationTicketAuto) . "');");
}
function GetXML($_serversetup=true)
{
if($_serversetup)
return "<pm et=\"".base64_encode($this->EmailTicketResponderBodyPlaintext)."\" etr=\"".base64_encode($this->EmailTicketReplyBodyPlaintext)."\" ect=\"".base64_encode($this->EmailChatTranscriptBodyPlaintext)."\" ti=\"".base64_encode($this->TicketInformation)."\" ci=\"".base64_encode($this->ChatInformation)."\" st=\"".base64_encode($this->SubjectTicketResponder)."\" str=\"".base64_encode($this->SubjectTicketReply)."\" sct=\"".base64_encode($this->SubjectChatTranscript)."\" ccmbi=\"".base64_encode($this->CallMeBackInformation)."\" lang=\"".base64_encode($this->LangISO)."\" invm=\"".base64_encode($this->InvitationChatManual)."\" inva=\"".base64_encode($this->InvitationChatAuto)."\" tina=\"".base64_encode($this->InvitationTicketAuto)."\" wel=\"".base64_encode($this->Welcome)."\" cioff=\"".base64_encode($this->ChatInformationOffline)."\" wpa=\"".base64_encode('')."\" wpm=\"".base64_encode('')."\" bi=\"".base64_encode(1)."\" def=\"".base64_encode($this->IsDefault)."\" aw=\"".base64_encode($this->AutoWelcome)."\" edit=\"".base64_encode($this->Editable)."\" hct=\"".base64_encode($this->EmailChatTranscriptBodyHTML)."\" ht=\"".base64_encode($this->EmailTicketResponderBodyHTML)."\" htr=\"".base64_encode($this->EmailTicketReplyBodyHTML)."\" tosc=\"".base64_encode($this->TOSChat)."\" toscb=\"".base64_encode($this->TOSCallback)."\" tost=\"".base64_encode($this->TOSTicket)."\" aco=\"".base64_encode($this->AutoCloseOperator)."\" acc=\"".base64_encode($this->AutoCloseCustomer)."\" />\r\n";
else
return "<pm lang=\"".base64_encode($this->LangISO)."\" invm=\"".base64_encode($this->InvitationChatManual)."\" wel=\"".base64_encode($this->Welcome)."\" cioff=\"".base64_encode($this->ChatInformationOffline)."\" wpa=\"".base64_encode('')."\" bi=\"".base64_encode(1)."\" def=\"".base64_encode($this->IsDefault)."\" aw=\"".base64_encode($this->AutoWelcome)."\" edit=\"".base64_encode($this->Editable)."\" />\r\n";
}
static function GetByLanguage($_list, $_language)
{
$sel_message = null;
foreach($_list as $message)
{
if(($message->IsDefault && (empty($_language))) || (!empty($_language) && $_language == $message->LangISO))
{
$sel_message = $message;
break;
}
else if($message->IsDefault)
$sel_message = $message;
}
return $sel_message;
}
static function DeleteByGroup($_prefix,$_groupId)
{
DBManager::Execute(true, "DELETE FROM `" . $_prefix . DATABASE_PREDEFINED . "` WHERE `group_id`='" . DBManager::RealEscape($_groupId) . "';");
}
}
class ChatAutoReply
{
public $Id;
public $ResourceId = "";
public $Tags = "";
public $SearchType = 0;
public $Answer;
public $Languages = "";
public $NewWindow = false;
public $Waiting = false;
public $Send = true;
public $SendInactivityTimeInternal = -1;
public $SendInactivityTimeExternal = -1;
public $CloseChat = false;
public $Title = "";
public $SourceType;
public $ContentType = "string";
function __construct()
{
if(func_num_args() == 1)
{
$row = func_get_arg(0);
$this->Id = $row["id"];
$this->ResourceId = $row["resource_id"];
$this->Tags = $row["tags"];
$this->Languages = $row["language"];
$this->SearchType = $row["search_type"];
$this->Answer = $row["answer"];
$this->NewWindow = !empty($row["new_window"]);
$this->Waiting = !empty($row["waiting"]);
$this->Send = !empty($row["send"]);
$this->SendInactivityTimeInternal = $row["inactivity_internal"];
$this->SendInactivityTimeExternal = $row["inactivity_external"];
$this->CloseChat = !empty($row["inactivity_close"]);
$this->Title = $row["title"];
$this->SourceType = "auto_reply";
}
else if(func_num_args() == 2)
{
$kbEntry = func_get_arg(1);
$this->Id = getId(32);
$this->ResourceId = $kbEntry->Id;
$this->Tags = $kbEntry->Tags;
$this->Languages = $kbEntry->Languages;
$this->SearchType = 1;
$this->Title = $kbEntry->Title;
$this->NewWindow = true;
$this->SourceType = "knowledge_base";
}
else if(func_num_args() == 3)
{
$this->Id = func_get_arg(0);
$this->ContentType = func_get_arg(1);
$this->Answer = func_get_arg(2);
$this->SourceType = "user_api";
}
}
function GetXML()
{
return "<bf i=\"".base64_encode($this->Id)."\" t=\"".base64_encode($this->Title)."\" ti=\"".base64_encode($this->SendInactivityTimeInternal)."\" te=\"".base64_encode($this->SendInactivityTimeExternal)."\" c=\"".base64_encode($this->CloseChat ? 1 : 0)."\" l=\"".base64_encode($this->Languages)."\" n=\"".base64_encode($this->NewWindow ? 1 : 0)."\" ds=\"".base64_encode($this->Send ? 1 : 0)."\" w=\"".base64_encode($this->Waiting ? 1 : 0)."\" r=\"".base64_encode($this->ResourceId)."\" s=\"".base64_encode($this->SearchType)."\" a=\"".base64_encode($this->Answer)."\">".base64_encode($this->Tags)."</bf>\r\n";
}
function Save($_botId)
{
DBManager::Execute(true, "INSERT INTO `" . DB_PREFIX . DATABASE_AUTO_REPLIES . "` (`id` ,`resource_id` ,`owner_id` ,`tags` ,`search_type`,`answer`,`new_window`,`language`,`send`,`waiting`,`inactivity_internal`,`inactivity_external`,`inactivity_close`,`title`) VALUES ('" . DBManager::RealEscape($this->Id) . "','" . DBManager::RealEscape($this->ResourceId) . "','" . DBManager::RealEscape($_botId) . "','" . DBManager::RealEscape($this->Tags) . "','" . DBManager::RealEscape($this->SearchType) . "','" . DBManager::RealEscape($this->Answer) . "','" . DBManager::RealEscape($this->NewWindow ? 1 : 0) . "','" . DBManager::RealEscape($this->Languages) . "','" . DBManager::RealEscape($this->Send ? 1 : 0) . "','" . DBManager::RealEscape($this->Waiting ? 1 : 0) . "','" . DBManager::RealEscape($this->SendInactivityTimeInternal) . "','" . DBManager::RealEscape($this->SendInactivityTimeExternal) . "','" . DBManager::RealEscape($this->CloseChat ? 1 : 0) . "','" . DBManager::RealEscape($this->Title) . "');");
}
function MatchesLanguage($_language)
{
if(empty($_language))
return (empty($this->Languages));
return !(strpos(strtolower($this->Languages),strtolower($_language))===false && !empty($this->Languages));
}
static function GetMatches($_list, $_question, $_language, $_chat, $_internal, $lmsi=false, $lmse=false, $lpi=null, $lpe=null)
{
$answers = array();
foreach($_list as $reply)
{
if(!isset($reply->SearchType))
continue;
if($_chat != null)
{
$reply->Answer = $_chat->TextReplace($reply->Answer);
//Server::InitDataBlock(array("VISITOR"));
//if(isset(Server::$Visitors[$_chat->UserId]))
//$reply->Answer = Server::$Visitors[$_chat->UserId]->TextReplace($reply->Answer);
}
if($_internal != null)
$reply->Answer = $_internal->TextReplace($reply->Answer);
if($reply->SearchType != 5)
$reply->Tags = str_replace(array("!",".","?","=",")","(","-","_",":","#","~","?"),"",strtolower($reply->Tags));
if(!$reply->MatchesLanguage($_language))
continue;
if(empty($_chat->AllocatedTime) && !$reply->Waiting)
{
if(!($_internal != null && $_internal->IsBot))
continue;
}
$answers[] = $reply;
/*
$waitsum = 0;
$usedResIds = array();
$tags = explode(",", $reply->Tags);
$count=0;
if(!$_internal->IsBot)
{
if(!empty($_chat))
{
if($lmsi === false && ($reply->SendInactivityTimeInternal > -1 || $reply->SendInactivityTimeExternal > -1))
{
$lpi = Chat::GetLastPost($_chat->ChatId,true);
$lpe = Chat::GetLastPost($_chat->ChatId,false);
$lmsi = ($lpi != null) ? $lpi->Created : 0;
$lmse = ($lpe != null) ? $lpe->Created : $_chat->AllocatedTime;
}
$lm = max($lmsi,$lmse);
$lastMessageExternal = ($lmse > $lmsi && !empty($lm));
$lastMessageInternal = ($lmsi >= $lmse || $lpe == null);
if(empty($lm))
$lm = $_chat->AllocatedTime;
if(!empty($lm))
{
$wasAutoPost = ChatAutoReply::WasAutoReplyMessage($lpi,$_list);
if(!$wasAutoPost)
{
if($reply->SendInactivityTimeInternal > -1 && $lastMessageExternal && $lmsi > 0)
if((time()-$lm) > $reply->SendInactivityTimeInternal)
$answers[$count."-".count($answers)] = $reply;
if($reply->SendInactivityTimeExternal > -1 && $lastMessageInternal)
{
$lipa = Chat::GetLastPosts($_chat->ChatId,true,count($_list),$lmse);
if(count($lipa)>1)
$waitsum = (time() - $lm);
if((time()-$lm) > ($reply->SendInactivityTimeExternal - $waitsum))
if(!in_array($reply->Answer,$lipa))
$answers[$count."-".count($answers)] = $reply;
}
if($reply->CloseChat && !empty($_chat) && !empty($_internal))
if(count($answers)>0 && isset($answers["0-0"]) && $answers["0-0"] == $reply)
$_chat->InternalClose($_internal->SystemId);
}
}
}
}
if($reply->SendInactivityTimeInternal == -1 && $reply->SendInactivityTimeExternal == -1)
{
foreach($tags as $tag)
{
if($reply->SearchType == 5)
{
if(@preg_match($reply->Tags, $_question) === 1)
$count++;
}
else if(!empty($tag) && ($reply->SearchType < 4 && strpos($_question,$tag)!==false) || Is::WildcardMatch($tag,$_question))
$count++;
if(($reply->SearchType==0 && $count==(substr_count($reply->Tags,",")+1)) || ($reply->SearchType>0 && $count >=$reply->SearchType) || ($reply->SearchType>=4 && $count>0))
{
if(empty($reply->Answer))
{
if(KnowledgeBaseEntry::GetById($reply->ResourceId) !== null && !isset($usedResIds[$reply->ResourceId]))
{
$answers[$count."-".count($answers)] = $reply;
$usedResIds[$reply->ResourceId] = true;
}
}
else
{
$answers = array();
$answers[$count."-".count($answers)] = $reply;
break;
}
}
}
}
*/
}
return $answers;
}
static function SendAutoReply($_reply,$_user,$_sender)
{
$arpost = new Post($id = getId(32),Server::$Operators[$_user->Browsers[0]->OperatorId]->SystemId,$_user->Browsers[0]->SystemId,$_reply,time(),$_user->Browsers[0]->ChatId,Server::$Operators[$_user->Browsers[0]->OperatorId]->Fullname);
$arpost->ReceiverOriginal = $arpost->ReceiverGroup = $_user->Browsers[0]->SystemId;
$arpost->Save();
foreach($_user->Browsers[0]->Members as $opsysid => $member)
{
$sname = (!empty($_sender) && isset($_sender->Fullname)) ? $_sender->Fullname : "";
$rpost = new Post($id,Server::$Operators[$_user->Browsers[0]->OperatorId]->SystemId,$opsysid,$_reply,time(),$_user->Browsers[0]->ChatId,$sname);
$rpost->ReceiverOriginal = $rpost->ReceiverGroup = $_user->Browsers[0]->SystemId;
$rpost->Save();
}
}
static function WasAutoReplyMessage($_post,$_list)
{
if($_post==null)
return false;
foreach($_list as $reply)
{
if($reply->Answer==$_post->Text)
return true;
else if(empty($reply->Answer))
{
$res = KnowledgeBaseEntry::GetById($reply->ResourceId);
if($res !== null && $_post->Text == $res["value"])
return true;
}
}
return false;
}
}
class DataInput
{
public $Id = "";
public $Index;
public $Caption = "";
public $InfoText = "";
public $Type;
public $Active;
public $InputValue = "";
public $Cookie;
public $Custom;
public $Name;
public $Position;
public $Validate;
public $ValidationURL;
public $ValidationTimeout = 15;
public $ValidationContinueOnTimeout;
public $AutoCapitalize = false;
public $ScreenCapture = false;
function __construct($_values)
{
$this->Id = getId(15);
if($_values != null)
{
$_values = @unserialize(base64_decode($_values));
array_walk($_values,"b64dcode");
$this->Index = $_values[0];
$this->Caption = (strpos($_values[1],"<!--lang") !== false) ? Server::Replace($_values[1],true,false) : $_values[1];
$this->Name = $_values[2];
$this->Type = $_values[3];
$this->Active = (empty($_GET["ofc"]) || $this->Index!=116) ? !empty($_values[4]) : true;
$this->Cookie = !empty($_values[5]);
$this->Position = $_values[6];
$this->InputValue = (strpos($_values[7],"<!--lang") !== false) ? Server::Replace($_values[7],true,false) : $_values[7];
$this->Custom = ($this->Index<100);
$this->Validate = !empty($_values[8]);
$this->ValidationURL = $_values[9];
$this->ValidationTimeout = $_values[10];
$this->ValidationContinueOnTimeout = !empty($_values[11]);
if(count($_values) > 12)
$this->InfoText = $_values[12];
if(count($_values) > 13)
$this->ScreenCapture = !empty($_values[13]);
}
else
{
$this->Index = 115;
$this->Custom = false;
$this->Position = 10000;
$this->Cookie = false;
$this->Active = true;
$this->Validate = false;
$this->Type = "Text";
}
}
function GetHTML($_maxlength,$_active,$_overlay=false)
{
$cpPlain = strip_tags($this->Caption);
if(Str::EndsWith($cpPlain,":") && strlen($cpPlain)>1)
$cpPlain = substr($cpPlain,0,strlen($cpPlain)-1);
$fileTemplate = (!$_overlay) ? "login_file.tpl" : "login_file_link.tpl";
if($this->Type == "CheckBox")
$template = ($_overlay) ? IOStruct::GetFile(TEMPLATE_SCRIPT_OVERLAY_CHAT . "login_check.tpl") : IOStruct::GetFile(PATH_TEMPLATES . "login_check.tpl");
else
$template = (($this->Type == "Text") ? IOStruct::GetFile(PATH_TEMPLATES . "login_input.tpl") : (($this->Type == "TextArea") ? IOStruct::GetFile(PATH_TEMPLATES . "login_area.tpl") : (($this->Type == "ComboBox") ? IOStruct::GetFile(PATH_TEMPLATES . "login_combo.tpl") : IOStruct::GetFile(PATH_TEMPLATES . $fileTemplate))));
$template = str_replace("<!--maxlength-->",$_maxlength,$template);
$template = str_replace("<!--caption-->",$this->Caption,$template);
$template = str_replace("<!--caption_plain-->",$cpPlain,$template);
$template = str_replace("<!--info_text-->",$this->InfoText,$template);
$template = str_replace("<!--id-->",$this->Id,$template);
$template = str_replace("<!--name-->",$this->Index,$template);
$template = str_replace("<!--active-->",To::BoolString($_active),$template);
$template = str_replace("<!--kb_match_info-->",($this->Index == 114) ? ($_overlay) ? IOStruct::GetFile(TEMPLATE_SCRIPT_OVERLAY_CHAT . "kb_match_info.tpl") : IOStruct::GetFile(PATH_TEMPLATES . "kb_match_info.tpl") : "",$template);
if($this->Type == "ComboBox")
{
$options = "";
$parts = explode(";",$this->InputValue);
foreach($parts as $ind => $part)
$options .= "<option value=\"".$ind."\">".$part."</option>";
$template = str_replace("<!--options-->",$options,$template);
}
return $template;
}
function GetValue($_visitor)
{
if($this->Custom && !empty($_visitor->VisitorData->Customs[$this->Index]))
return $_visitor->VisitorData->Customs[$this->Index];
else if($this->Index == 111)
return $_visitor->VisitorData->Fullname;
else if($this->Index == 112)
return $_visitor->VisitorData->Email;
else if($this->Index == 113)
return $_visitor->VisitorData->Company;
else if($this->Index == 114)
{
if(isset($_visitor->Browsers[0]->Subject))
{
return $_visitor->Browsers[0]->Subject;
}
return $_visitor->VisitorData->Text;
}
else if($this->Index == 116)
return $_visitor->VisitorData->Phone;
else
return "";
}
function GetServerInput($_default="",&$_changed=false,$_capitalize=false)
{
$rValue = "";
if($this->PostIndexName() != null && isset($_POST[$this->PostIndexName()]) && Encoding::Base64UrlDecode($_POST[$this->PostIndexName()]) != "")
$rValue = Encoding::Base64UrlDecode($_POST[$this->PostIndexName()]);
else if($this->GetIndexName() != null && isset($_GET[$this->GetIndexName()]) && ($_GET[$this->GetIndexName()]) != "")
{
// deprecated; compatibility
if($this->GetIndexEncoding($this->GetIndexName())=="b64u")
$rValue = Encoding::Base64UrlDecode($_GET[$this->GetIndexName()]);
else
$rValue = urldecode($_GET[$this->GetIndexName()]);
}
else if($this->GetExternalIndexName() != null && isset($_GET[$this->GetExternalIndexName()]) && ($_GET[$this->GetExternalIndexName()]) != "")
$rValue = urldecode($_GET[$this->GetExternalIndexName()]);
else if(isset($_GET["f" . $this->Index]) && Encoding::Base64UrlDecode($_GET["f" . $this->Index]) != "")
$rValue = Encoding::Base64UrlDecode($_GET["f" . $this->Index]);
else if(isset($_POST["p_cf" . $this->Index]) && Encoding::Base64UrlDecode($_POST["p_cf" . $this->Index]) != "")
$rValue = Encoding::Base64UrlDecode($_POST["p_cf" . $this->Index]);
else if(isset($_POST["p_f" . $this->Index]) && Encoding::Base64UrlDecode($_POST["p_f" . $this->Index]) != "")
$rValue = Encoding::Base64UrlDecode($_POST["p_f" . $this->Index]);
else if(isset($_GET["cf" . $this->Index]) && Encoding::Base64UrlDecode($_GET["cf" . $this->Index]) != "")
$rValue = Encoding::Base64UrlDecode($_GET["cf" . $this->Index]);
else if(isset($_GET["ptcf" . $this->Index]) && Encoding::Base64UrlDecode($_GET["ptcf" . $this->Index]) != "")
$rValue = urldecode($_GET["ptcf" . $this->Index]);
if($_capitalize)
$rValue = Str::ToEnglishStyle($rValue);
if($rValue!=$_default && !empty($rValue))
$_changed = true;
return $rValue;
}
function GetAPIInput($_apiResponse)
{
$value = "";
// object type
if(isset($_apiResponse->Data->{$this->Index}) && !empty($_apiResponse->Data->{$this->Index}))
$value = $_apiResponse->Data->{$this->Index};
// array type
else if(is_array($_apiResponse->Data) && isset($_apiResponse->Data[$this->Index]) && !empty($_apiResponse->Data[$this->Index]))
$value = $_apiResponse->Data[$this->Index];
if(!empty($value))
{
$value = $this->GetClientIndex($value);
return $value;
}
return false;
}
function IsServerInput()
{
$params = array(isset($_POST[$this->PostIndexName()]),isset($_GET[$this->GetIndexName()]),isset($_GET["f" . $this->Index]),isset($_POST["p_cf" . $this->Index]),isset($_POST["p_f" . $this->Index]),isset($_GET["cf" . $this->Index]));
foreach($params as $param)
if($param)
return true;
return false;
}
function GetClientValue($_userInput)
{
// index -> value
if($this->Type == "ComboBox" && !empty($this->InputValue) && is_numeric($_userInput))
{
$parts = explode(";",$this->InputValue);
if(isset($parts[$_userInput]))
return $parts[$_userInput];
}
return $_userInput;
}
function GetClientIndex($_userInput)
{
// value -> index
if($this->Type == "ComboBox" && !empty($this->InputValue) && !is_numeric($_userInput))
{
$parts = explode(";",$this->InputValue);
foreach($parts as $index => $part)
if($part == $_userInput)
return $index;
return 0;
}
return $_userInput;
}
function GetJavascript($_value)
{
return "new lz_chat_input(".$this->Index.",".To::BoolString($this->Active).",'".base64_encode($this->Caption)."','".base64_encode($this->InfoText)."','".base64_encode($this->Name)."','".$this->Type."','".base64_encode($this->GetPreselectionValue($_value))."',".To::BoolString($this->Validate).",'".base64_encode($this->ValidationURL)."',".$this->ValidationTimeout.",".To::BoolString($this->ValidationContinueOnTimeout).",".To::BoolString($this->ScreenCapture).")";
}
function GetIndexName()
{
$getIndex = array(111=>"en",112=>"ee",113=>"ec",114=>"eq",115=>"vc",116=>"ep");
if(isset($getIndex[$this->Index]))
return $getIndex[$this->Index];
return null;
}
function GetExternalIndexName()
{
$getIndex = array(111=>"ptn",112=>"pte",113=>"ptc",114=>"ptq",116=>"ptp",0=>"ptcf0",1=>"ptcf1",2=>"ptcf2",3=>"ptcf3",4=>"ptcf4",5=>"ptcf5",6=>"ptcf6",7=>"ptcf7",8=>"ptcf8",9=>"ptcf9");
if(isset($getIndex[$this->Index]))
return $getIndex[$this->Index];
return null;
}
function GetIndexEncoding($_key)
{
$getIndex = array("en","ee","ec","eq","ep","code");
if(in_array($_key,$getIndex))
return "b64u";
return "urle";
}
function PostIndexName()
{
$postIndex = array(111=>POST_EXTERN_USER_NAME,112=>POST_EXTERN_USER_EMAIL,113=>POST_EXTERN_USER_COMPANY,114=>"p_question",115=>"p_vc",116=>"p_phone");
if(isset($postIndex[$this->Index]))
return $postIndex[$this->Index];
else
return null;
}
function GetHeight()
{
return ($this->Type == "TextArea") ? 120 : (($this->Type == "File") ? 70 : 34);
}
function GetPreselectionValue($_value)
{
if($this->Type == "CheckBox" || $this->Type == "ComboBox")
{
return (!empty($_value)) ? $_value : "0";
}
else
{
if(empty($_value) && !empty($this->InputValue))
return $this->InputValue;
return $_value;
}
}
static function ToIndexBased($_nameBased)
{
$indexBased = array();
foreach(Server::$Inputs as $index => $input)
if(isset($_nameBased[$input->Name]))
$indexBased[$index] = $_nameBased[$input->Name];
return $indexBased;
}
static function GetMaxHeight()
{
$max = 0;
foreach(Server::$Inputs as $input)
if($input->Active)
$max += $input->GetHeight();
return $max+400;
}
static function Build($count=0)
{
if(!empty(Server::$Configuration->File["gl_input_list"]))
{
foreach(Server::$Configuration->File["gl_input_list"] as $values)
{
$input = new DataInput($values);
if($input->Index == 111 && true)
$input->AutoCapitalize = true;
$sorter[($input->Position+10)."-".$count++] = $input;
}
$sorter[($input->Position+10)."-".$count++] = new DataInput(null); //+ DNC
ksort($sorter);
foreach($sorter as $input)
Server::$Inputs[$input->Index] = $input;
}
}
static function GetChatLoginInputs($_html,$_maxlength,$_overlay=false,$inputshtml="")
{
Server::InitDataBlock(array("INPUTS"));
foreach(Server::$Inputs as $index => $dinput)
{
$inputshtml .= $dinput->GetHTML($_maxlength,($index == 115 || ($index == 116 && !empty($_GET["cmb"]))) ? true : $dinput->Active,$_overlay);
}
if($_overlay)
{
if(!empty($_GET["grot"]))
$_html = str_replace("<!--chat_login_group_top-->",IOStruct::GetFile(TEMPLATE_SCRIPT_OVERLAY_CHAT . "login_group.tpl"),$_html);
else
$_html = str_replace("<!--chat_login_group_bottom-->",IOStruct::GetFile(TEMPLATE_SCRIPT_OVERLAY_CHAT . "login_group.tpl"),$_html);
}
else
{
if(!empty($_GET["grot"]))
$inputshtml = IOStruct::GetFile(PATH_TEMPLATES . "login_group.tpl") . $inputshtml;
else
$inputshtml = $inputshtml . IOStruct::GetFile(PATH_TEMPLATES . "login_group.tpl");
}
return str_replace("<!--chat_login_inputs-->",$inputshtml,$_html);
}
}
class CacheManager
{
public $BaseId = null;
public $BaseMemId = null;
public $Data = array();
public $Encryption = false;
public $Compression = true;
public $TTL = 4;
public $PerformWrite = false;
public $Fields;
public $Provider;
public static $Engine;
public static $DataUpdateTimesMemory;
public static $DataUpdateTimes;
public static $ActiveManager;
public static $DataTableResolved = array();
function __construct($_baseId,$_TTL,$_fields,$_configEncryption=true)
{
$this->Fields = $_fields;
$this->TTL = $_TTL;
$this->BaseId = $_baseId;
$this->BaseMemId = substr(base_convert($_baseId,16,10),0,4);
//if(function_exists("mcrypt_encrypt") && defined("MCRYPT_RIJNDAEL_256") && defined("MCRYPT_MODE_ECB"))
// $this->Encryption = $_configEncryption;
if(CacheManager::$Engine=="MEMCACHED")
{
$this->Provider = new Memcached();
$this->Provider->addServer('127.0.0.1', 11211);
}
else if(CacheManager::$Engine=="MEMCACHE")
{
$this->Provider = new Memcache();
$this->Provider->connect('127.0.0.1', 11211);
}
$this->Encryption = false;
}
function UnsetData($_key)
{
unset($this->Data[$_key]);
if(CacheManager::$Engine=="PSHM")
{
$shmid = @shmop_open($this->BaseMemId . $_key, "w", 0666, 0);
if($shmid)
{
@shmop_delete($shmid);
@shmop_close($shmid);
}
}
else if(CacheManager::$Engine=="MEMCACHED" || CacheManager::$Engine=="MEMCACHE")
{
$this->Provider->flush();
}
else if(CacheManager::$Engine=="APC")
{
apc_delete($this->BaseMemId . $_key);
}
else if(CacheManager::$Engine=="MYSQL")
{
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_DATA_CACHE . "` WHERE `key`='" . DBManager::RealEscape($_key) . "';");
}
}
function SetData($_key,$_value,$_allowEmpty=false)
{
if($_value!=null || $_allowEmpty)
{
$this->Data[$_key] = array();
$this->Data[$_key][0] = time();
$this->Data[$_key][1] = @serialize($_value);
$this->Data[$_key][2] = true;
$this->Data[$_key][3] = Server::GetIdentification();
}
}
function GetData($_key,&$_storage,$_mustBeNull=true)
{
if((empty($_storage)||!$_mustBeNull) && isset($this->Data[$_key]) && is_array($this->Data[$_key]) && count($this->Data[$_key])==4)
{
$_storage = @unserialize($this->Data[$_key][1]);
return true;
}
return false;
}
function Close()
{
$this->Write();
}
function Write()
{
if(Is::Defined("IS_FILTERED"))
return;
foreach($this->Data as $key => $value)
{
if($value[2])
{
$data = @serialize($value);
/*
if($this->Encryption)
{
$data = mcrypt_encrypt(MCRYPT_RIJNDAEL_256, $this->BaseId, $data, MCRYPT_MODE_ECB, mcrypt_create_iv(mcrypt_get_iv_size(MCRYPT_RIJNDAEL_256, MCRYPT_MODE_ECB), MCRYPT_RAND));
$data = base64_encode($data);
$data = strlen($data)."_".$data;
}
*/
if($this->Compression && function_exists("gzcompress"))
$data = base64_encode(gzcompress($data,5));
if(CacheManager::$Engine=="MEMCACHED" || CacheManager::$Engine=="MEMCACHE")
{
$this->Provider->delete($this->BaseMemId . $key);
$this->Provider->set($this->BaseMemId . $key, $data);
}
else if(CacheManager::$Engine=="PSHM")
{
if(function_exists("mb_strlen"))
$flength = mb_strlen($data, 'UTF-8');
else
$flength = strlen($data);
$shmid = @shmop_open($this->BaseMemId . $key, "w", 0666, 0);
if($shmid)
{
@shmop_delete($shmid);
@shmop_close($shmid);
}
$Shmid = @shmop_open($this->BaseMemId . $key, "c", 0666, $flength);
@shmop_write($Shmid, $data, 0);
@shmop_close($Shmid);
}
else if(CacheManager::$Engine=="APC")
{
apc_delete($this->BaseMemId . $key);
apc_store($this->BaseMemId . $key, $data);
}
else if(CacheManager::$Engine=="MYSQL")
{
DBManager::Execute(true, "REPLACE INTO `" . DB_PREFIX . DATABASE_DATA_CACHE . "` (`key`, `data`, `time`) VALUES ('" . DBManager::RealEscape($key) . "','" . DBManager::RealEscape($data) . "'," . time() . ");");
}
}
}
}
function Read()
{
$loadedKeys = array();
foreach($this->Fields as $key => $name)
{
$data="";
if(CacheManager::$Engine=="PSHM")
{
$Shmid = @shmop_open($this->BaseMemId . $key, "a", 0666, 0);
if($Shmid)
{
$shm_size = @shmop_size($Shmid);
$data = @shmop_read($Shmid, 0, $shm_size);
}
@shmop_close($Shmid);
}
else if(CacheManager::$Engine=="APC")
{
$data = apc_fetch($this->BaseMemId . $key);
}
else if(CacheManager::$Engine=="MEMCACHED" || CacheManager::$Engine=="MEMCACHE")
{
$data = $this->Provider->get($this->BaseMemId . $key);
}
else if(CacheManager::$Engine=="MYSQL")
{
if(empty($loadedKeys) && $result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_DATA_CACHE . "`;"))
while($row = DBManager::FetchArray($result))
$loadedKeys[$row["key"]] = $row["data"];
if(isset($loadedKeys[$key]))
$data = $loadedKeys[$key];
}
if(!empty($data))
{
if($this->Compression && function_exists("gzuncompress"))
$data = @gzuncompress(base64_decode($data));
/*
if($this->Encryption)
{
$upos = strpos($data,"_");
if($upos !== false)
{
$data = base64_decode(substr($data,$upos+1,strlen($data)-($upos+1)));
$data = mcrypt_decrypt(MCRYPT_RIJNDAEL_256, $this->BaseId, $data, MCRYPT_MODE_ECB, mcrypt_create_iv(mcrypt_get_iv_size(MCRYPT_RIJNDAEL_256, MCRYPT_MODE_ECB), MCRYPT_RAND));
}
else
continue;
}
*/
$arra = @unserialize($data);
if(!empty($arra) && is_array($arra))
{
if((!isset($this->Fields[$key][2]) && $arra[0] > (time()-$this->TTL)) || (isset($this->Fields[$key][2]) && ($arra[0] > (time()-$this->Fields[$key][2]))))
{
$this->Data[$key] = $arra;
$this->Data[$key][2] = false;
}
}
}
}
}
static function GetDataTableIdFromValue($_database,$_column_s,$_value_s,$_canBeNumeric=true,$_maxlength=null)
{
if(!is_array($_value_s))
{
if(!$_canBeNumeric && is_numeric($_value_s))
return $_value_s;
if(!is_array($_value_s) && $_maxlength != null && strlen($_value_s) > $_maxlength)
$_value_s = substr($_value_s,0,$_maxlength);
$_value_s = array(0=>$_value_s);
}
if(!is_array($_column_s))
{
$_column_s = array(0=>$_column_s);
}
$ckey = "IFV".md5($_database.serialize($_column_s).serialize($_value_s));
if(isset(CacheManager::$DataTableResolved[$ckey]))
{
return CacheManager::$DataTableResolved[$ckey];
}
$columns = $values = $onupdatefields = "";
for($i=0;$i<count($_column_s);$i++)
{
$columns .= ",`".$_column_s[$i]."`";
$values .= ", '".DBManager::RealEscape($_value_s[$i])."'";
if($i > 0)
$onupdatefields .= ",`".$_column_s[$i]."`='".DBManager::RealEscape($_value_s[$i])."'";
}
DBManager::Execute(true, "INSERT IGNORE INTO `" . DB_PREFIX . $_database . "` (`id`" . $columns . ") VALUES (NULL" . $values . ") ON DUPLICATE KEY UPDATE `id`=LAST_INSERT_ID(`id`)" . $onupdatefields . ";");
$resid = DBManager::GetLastInsertedId();
if(is_numeric($resid) || $_value_s == "INVALID_DATA")
{
return CacheManager::$DataTableResolved[$ckey] = $resid;
}
else
return CacheManager::GetDataTableIdFromValue($_database,$_column_s,"INVALID_DATA",$_canBeNumeric,$_maxlength);
}
static function GetDataTableValueFromId($_database,$_column,$_id,$_unknown=false,$_returnIdOnFailure=false)
{
if(isset(CacheManager::$DataTableResolved["VFI".md5($_database.$_column.$_id)]))
return CacheManager::$DataTableResolved["VFI".md5($_database.$_column.$_id)];
$row = DBManager::FetchArray(DBManager::Execute(true, "SELECT `" . $_column . "` FROM `" . DB_PREFIX . $_database . "` WHERE `id`='" . DBManager::RealEscape($_id) . "' LIMIT 1;"));
if($_unknown && empty($row[$_column]))
$value = "<!--lang_stats_unknown-->";
else if($_returnIdOnFailure && empty($row[$_column]))
$value = $_id;
else
$value = $row[$_column];
return CacheManager::$DataTableResolved["VFI".md5($_database.$_column.$_id)] = $value;
}
static function GetValueBySystemId($_systemid,$_value,$_default)
{
$value = $_default;
$parts = explode("~",$_systemid);
$result = DBManager::Execute(true, "SELECT `" . DBManager::RealEscape($_value) . "` FROM `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` WHERE `visitor_id`='" . DBManager::RealEscape($parts[0]) . "' AND `browser_id`='" . DBManager::RealEscape($parts[1]) . "' ORDER BY `last_active` DESC LIMIT 1;");
if($result)
{
$row = DBManager::FetchArray($result);
$value = $row[$_value];
}
return $value;
}
static function GetObjectId($_field,$_database)
{
$result = DBManager::Execute(true, "SELECT `" . $_field . "`,(SELECT MAX(`id`) FROM `" . DB_PREFIX . $_database . "`) as `used_" . $_field . "` FROM `" . DB_PREFIX . DATABASE_INFO . "`");
$row = DBManager::FetchArray($result);
$max = max($row[$_field],$row["used_" . $_field]);
$tid = $max+1;
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_INFO . "` SET `" . $_field . "`='" . DBManager::RealEscape($tid) . "';");
return $tid;
}
static function FlushKey($_key)
{
if(!empty(CacheManager::$ActiveManager))
CacheManager::$ActiveManager->UnsetData($_key);
}
static function CachingAvailable($_config)
{
if(!empty($_config))
{
$avail = array("APC"=>false,"PSHM"=>false,"MEMCACHED"=>false,"MEMCACHE"=>false);
if(function_exists("apc_store") && !(Is::Defined("PHP_SAPI") && strpos(strtoupper(PHP_SAPI),"CGI")!==false && strpos(strtoupper(PHP_SAPI),"FAST")===false))
$avail["APC"]=true;
if(function_exists("shmop_open") && !(Is::Defined("PHP_OS") && strtoupper(substr(PHP_OS, 0, 3)) === "WIN"))
$avail["PSHM"]=true;
if(class_exists("Memcached"))
$avail["MEMCACHED"]=true;
if(class_exists("Memcache"))
$avail["MEMCACHE"]=true;
if($_config==2 && $avail["PSHM"])
return CacheManager::$Engine = "PSHM";
else if($_config==1)
return CacheManager::$Engine = "MYSQL";
else if($_config==3 && $avail["MEMCACHED"])
return CacheManager::$Engine = "MEMCACHED";
else if($_config==4 && $avail["MEMCACHE"])
return CacheManager::$Engine = "MEMCACHE";
else if($_config==5 && $avail["APC"])
return CacheManager::$Engine = "APC";
}
return false;
}
static function Flush()
{
if(CacheManager::$Engine=="APC" && function_exists("apc_clear_cache"))
{
@apc_clear_cache();
@apc_clear_cache('user');
@apc_clear_cache('opcode');
}
if(DBManager::$Connected)
{
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_DATA_CACHE . "`;");
}
}
static function SetDataUpdateTime($_areaIndex,$_micro=true)
{
CacheManager::WriteDataUpdateTime($_areaIndex,false,DBManager::$Connector,DB_PREFIX,($_micro) ? (round(microtime(true) * 100)."0") : time());
}
static function WriteDataUpdateTime($_areaIndex,$_reload=false,$_connector=null,$_prefix="",$_mtime=0)
{
if(!(isset(CacheManager::$DataUpdateTimesMemory[$_areaIndex]) && CacheManager::$DataUpdateTimesMemory[$_areaIndex]==$_mtime))
{
CacheManager::$DataUpdateTimes[$_areaIndex]=
CacheManager::$DataUpdateTimesMemory[$_areaIndex]=$_mtime;
$result = $_connector->Query(true,"SELECT * FROM `".$_prefix.DATABASE_DATA_UPDATES."`;");
if(DBManager::GetRowCount($result) == 0 && !$_reload)
{
$_connector->Query(true,"TRUNCATE `".$_prefix.DATABASE_DATA_UPDATES."`;");
$_connector->Query(true,"INSERT IGNORE INTO `".$_prefix.DATABASE_DATA_UPDATES."` (`update_tickets`, `update_archive`, `update_feedbacks`, `update_emails`, `update_events`, `update_vouchers`, `update_filters`, `update_reports`) VALUES ('0', '0', '0', '0', '0', '0', '0', '0');");
CacheManager::WriteDataUpdateTime($_areaIndex,true,$_connector,$_prefix,$_mtime);
}
else
{
$_connector->Query(true,"UPDATE `".$_prefix.DATABASE_DATA_UPDATES."` SET `".DBManager::RealEscape($_areaIndex)."`=".$_mtime.";");
CacheManager::FlushKey(DATA_CACHE_KEY_DATA_TIMES);
}
}
}
static function GetDataUpdateTimes()
{
if(!empty(CacheManager::$ActiveManager) && CacheManager::$ActiveManager->GetData(DATA_CACHE_KEY_DATA_TIMES,CacheManager::$DataUpdateTimes))
return;
CacheManager::$DataUpdateTimes = array(DATA_UPDATE_KEY_TICKETS=>0,DATA_UPDATE_KEY_EMAILS=>0,DATA_UPDATE_KEY_EVENTS=>0,DATA_UPDATE_KEY_CHAT_ARCH=>0,DATA_UPDATE_KEY_REPORTS=>0,DATA_UPDATE_KEY_FEEDBACKS=>0,DATA_UPDATE_KEY_FILTERS=>0);
if(DBManager::$Connected)
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_DATA_UPDATES . "`;");
if($result && $row = DBManager::FetchArray($result))
CacheManager::$DataUpdateTimes = array(DATA_UPDATE_KEY_TICKETS=>$row[DATA_UPDATE_KEY_TICKETS],DATA_UPDATE_KEY_EMAILS=>$row[DATA_UPDATE_KEY_EMAILS],DATA_UPDATE_KEY_EVENTS=>$row[DATA_UPDATE_KEY_EVENTS],DATA_UPDATE_KEY_CHAT_ARCH=>$row[DATA_UPDATE_KEY_CHAT_ARCH],DATA_UPDATE_KEY_REPORTS=>$row[DATA_UPDATE_KEY_REPORTS],DATA_UPDATE_KEY_FEEDBACKS=>(isset($row[DATA_UPDATE_KEY_FEEDBACKS])) ? $row[DATA_UPDATE_KEY_FEEDBACKS] : 0,DATA_UPDATE_KEY_FILTERS=>$row[DATA_UPDATE_KEY_FILTERS]);
}
if(!empty(CacheManager::$ActiveManager))
CacheManager::$ActiveManager->SetData(DATA_CACHE_KEY_DATA_TIMES,CacheManager::$DataUpdateTimes);
}
static function IsDataUpdate($_postkey,$_dbkey,$_minLast=0)
{
if(CacheManager::$DataUpdateTimes[$_dbkey]==0)
return false;
if(!empty($_POST[$_postkey]) && !empty($_minLast) && floor($_POST[$_postkey]/1000) > time()-$_minLast)
return false;
return !(!empty($_POST[$_postkey]) && $_POST[$_postkey]>=CacheManager::$DataUpdateTimes[$_dbkey]);
}
}
class DBManager
{
public static $Extension = "mysql";
public static $Connected = false;
public static $Prefix;
public static $Provider;
public static $Connector;
public static $QueryCount = 0;
public static $Queries = "";
public $Username;
public $Password;
public $Database;
public $Host;
function __construct($_username,$_password,$_host,$_database,$_prefix="")
{
$this->Username = $_username;
$this->Password = $_password;
$this->Host = $_host;
$this->Database = $_database;
DBManager::$Prefix = $_prefix;
}
function InitConnection()
{
if(DBManager::$Extension=="mysql")
DBManager::$Provider = mysql_connect($this->Host, $this->Username, $this->Password);
else if(DBManager::$Extension=="mysqli")
DBManager::$Provider = mysqli_connect($this->Host, $this->Username, $this->Password);
if(DBManager::$Provider)
{
$this->SetEncoding();
$this->SetMode();
if(!empty($this->Database))
{
if($this->SelectDatabase(DBManager::RealEscape($this->Database)))
DBManager::$Connected = true;
}
}
else
DBManager::LogError("connect");
return DBManager::$Connected;
}
function Query($_log,$_sql,&$_errorCode=-1,$result=null)
{
if(DBManager::$Extension=="mysql")
$result = @mysql_query($_sql, DBManager::$Provider);
else if(DBManager::$Extension=="mysqli")
$result = @mysqli_query(DBManager::$Provider , $_sql);
$ignore = array("1146","1045","2003","1213","");
$_errorCode = DBManager::GetErrorCode();
if(!$result && !in_array($_errorCode,$ignore))
{
if($_log)
DBManager::LogError($_sql);
}
return $result;
}
function SelectDatabase($_dbName)
{
if(DBManager::$Extension=="mysql")
return @mysql_select_db($_dbName, DBManager::$Provider);
else if(DBManager::$Extension=="mysqli")
return @mysqli_select_db(DBManager::$Provider, $_dbName);
return null;
}
function SetEncoding()
{
$this->Query(false, "SET character_set_results = 'utf8mb4', character_set_client = 'utf8mb4', character_set_connection = 'utf8mb4', character_set_database = 'utf8mb4', character_set_server = 'utf8mb4'");
if(DBManager::$Extension=="mysql")
mysql_set_charset("utf8mb4",DBManager::$Provider);
else if(DBManager::$Extension=="mysqli")
mysqli_set_charset(DBManager::$Provider,"utf8mb4");
}
function SetMode()
{
$this->Query(false,"SET SESSION sql_mode = 'TRADITIONAL'");
}
static function LogError($_sql)
{
Logging::DatabaseLog(DBManager::GetErrorCode() . ": " . DBManager::GetError() . "\r\n\r\nSQL: " . $_sql . "\r\n");
}
static function Close()
{
if(DEBUG_MODE)
Server::SaveDBStats();
if(DBManager::$Extension=="mysql" && DBManager::$Provider)
@mysql_close(DBManager::$Provider);
else if(DBManager::$Extension=="mysqli" && DBManager::$Provider)
@mysqli_close(DBManager::$Provider);
}
static function RealEscape($_toEscape,$_filterWildCard=false)
{
if($_filterWildCard)
$_toEscape = str_replace("%","",$_toEscape);
if(DBManager::$Extension=="mysql" && DBManager::$Provider)
return @mysql_real_escape_string($_toEscape);
else if(DBManager::$Extension=="mysqli" && DBManager::$Provider)
return @mysqli_real_escape_string(DBManager::$Provider,$_toEscape);
return $_toEscape;
}
static function FetchArray($_result,$_type=null)
{
if(DBManager::$Extension=="mysql")
{
if($_type == null)
$_type = MYSQL_BOTH;
else if($_type == "ASSOC")
$_type = MYSQL_ASSOC;
return @mysql_fetch_array($_result, $_type);
}
else if(DBManager::$Extension=="mysqli")
{
if($_type == null)
$_type = MYSQLI_BOTH;
else if($_type == "ASSOC")
$_type = MYSQLI_ASSOC;
return @mysqli_fetch_array($_result, $_type);
}
return null;
}
static function GetRowCount($_result)
{
if(DBManager::$Extension=="mysql")
return @mysql_num_rows($_result);
else if(DBManager::$Extension=="mysqli")
{
@mysqli_store_result(DBManager::$Provider);
return @mysqli_num_rows($_result);
}
return 0;
}
static function GetAffectedRowCount()
{
if(DBManager::$Extension=="mysql")
return mysql_affected_rows();
else if(DBManager::$Extension=="mysqli")
return mysqli_affected_rows(DBManager::$Provider);
return 0;
}
static function GetErrorCode()
{
if(DBManager::$Extension=="mysql")
return mysql_errno();
else if(DBManager::$Extension=="mysqli")
{
if(DBManager::$Provider)
return mysqli_errno(DBManager::$Provider);
else
return mysqli_connect_errno();
}
return "";
}
static function GetError()
{
if(DBManager::$Extension=="mysql")
return mysql_error();
else if(DBManager::$Extension=="mysqli")
{
if(DBManager::$Provider)
return mysqli_error(DBManager::$Provider);
else
return mysqli_connect_error();
}
return "";
}
static function GetLastInsertedId()
{
if(DBManager::$Extension=="mysql")
return mysql_insert_id(DBManager::$Provider);
else if(DBManager::$Extension=="mysqli" && DBManager::$Provider)
{
return mysqli_insert_id(DBManager::$Provider);
}
return "";
}
static function Execute($_log, $_sql, &$_errorCode = -1)
{
if(!DBManager::$Connected)
{
Logging::DatabaseLog("Query without connection: " . $_sql . " " . serialize(debug_backtrace()));
return false;
}
$result = DBManager::$Connector->Query($_log,$_sql,$_errorCode);
return $result;
}
static function GetStatement($_sql)
{
if(!DBManager::$Connected)
{
Logging::DatabaseLog("Prepare without connection: " . $_sql . " " . serialize(debug_backtrace()));
return false;
}
$stmt = DBManager::$Provider->prepare($_sql);
return $stmt;
}
static function ExecutePrepared($_stmt)
{
$_stmt->execute();
return $_stmt;
}
static function ConditionAdd($_condition,$_toAdd)
{
if(empty($_condition))
$_condition = $_toAdd;
else
$_condition = "(" . $_condition . ") AND " . $_toAdd;
return $_condition;
}
static function EncodeField($_data)
{
return "BASE64;" . base64_encode($_data);
}
static function DecodeField($_data)
{
if(strpos($_data,"BASE64;") === 0)
return base64_decode(str_replace("BASE64;","",$_data));
return $_data;
}
}
class SocialMediaChannel
{
public $GroupId;
public $Deleted;
public $LastConnect = 0;
public $DataSince = "";
public $ConnectFrequency = 0;
public $Id;
public $Type;
public $PageId;
public $TokenId;
public $TokenExpires;
public $Name;
public $StreamType;
public $Track;
function __construct($_groupId)
{
$this->GroupId = $_groupId;
}
function SetValues($_row)
{
$this->LastConnect = $_row["last_connect"];
$this->DataSince = $_row["data_since"];
$this->ConnectFrequency = $_row["connect_frequency"];
$this->GroupId = $_row["group_id"];
$this->Id = $_row["id"];
$this->PageId = $_row["page_id"];
$this->TokenId = $_row["token"];
$this->Name = $_row["name"];
$this->StreamType = $_row["stream_type"];
$this->Track = $_row["track"];
}
function Connect($_data, $_action)
{
if(function_exists("gzuncompress"))
$_data["p_zip"] = "1";
$_data["p_tz"] = SystemTime::GetSystemTimezone();
$response = Server::CallURL(CONFIG_LIVEZILLA_SOCIAL . strtolower(SocialMediaChannel::GetChannelTypeName($this->Type)) . "/?a=" . $_action,$_data);
if(!empty($response))
{
if(!empty($_data["p_zip"]))
{
$result = @gzuncompress(base64_decode($response));
if($result === false && !empty($response))
{
handleError("122", "Error connecting social channel: " . $this->Name . " (" . $response . ")","",0);
return "";
}
}
else
$result = $response;
}
else
return "";
if(!empty($result) && is_string(json_decode($result)) && strpos(json_decode($result),"ERR")===0)
handleError("123", "Error connecting social channel: " . $this->Name . " (" . json_decode($result) . ")","",0);
else
return $result;
return "";
}
function Download($_data=null)
{
return $this->Connect($_data,"cd");
}
function Reply($_data)
{
return $this->Connect($_data,"sr");
}
function SetLastConnect($_time)
{
/*
$min = ($_time>0) ? $_time-10 : time()+1;
DBManager::Execute(true, $g="UPDATE `" . DB_PREFIX . DATABASE_SOCIAL_MEDIA_CHANNELS . "` SET `last_connect`=" . intval($_time) . " WHERE `last_connect` < ". intval(abs($min)) ." AND `id`='" . DBManager::RealEscape($this->Id) . "'");
return DBManager::GetAffectedRowCount();
*/
}
function GetXML()
{
return "<value i=\"".base64_encode($this->Id)."\" s=\"".base64_encode($this->StreamType)."\" n=\"".base64_encode($this->Name)."\" tr=\"".base64_encode($this->Track)."\" t=\"".base64_encode($this->Type)."\" d=\"".base64_encode($this->DataSince)."\" c=\"".base64_encode($this->ConnectFrequency)."\" p=\"".base64_encode($this->PageId)."\">".base64_encode($this->TokenId)."</value>\r\n";
}
function XMLParamAlloc($_param,$_value)
{
if($_param == "a")
$this->PageId = $_value;
else if($_param == "b")
$this->TokenId = $_value;
else if($_param == "c")
$this->TokenExpires = $_value;
else if($_param == "d")
$this->Name = $_value;
else if($_param == "e")
$this->ConnectFrequency = $_value;
else if($_param == "f")
$this->DataSince = $_value;
else if($_param == "g")
$this->Id = $_value;
else if($_param == "h")
$this->StreamType = $_value;
else if($_param == "i")
$this->Type = $_value;
else if($_param == "j")
$this->Track = base64_decode($_value);
}
function Save($_prefix)
{
//DBManager::Execute(true, "INSERT INTO `" . $_prefix . DATABASE_SOCIAL_MEDIA_CHANNELS . "` (`id` ,`name`, `page_id`,`group_id` ,`type` ,`stream_type` ,`token`,`token_expire`,`last_connect`,`data_since`,`connect_frequency`,`track`) VALUES ('" . DBManager::RealEscape($this->Id) . "','" . DBManager::RealEscape($this->Name) . "','" . DBManager::RealEscape($this->PageId) . "', '" . DBManager::RealEscape($this->GroupId) . "'," . intval($this->Type) . "," . intval($this->StreamType) . ", '" . DBManager::RealEscape($this->TokenId) . "', '" . DBManager::RealEscape($this->TokenExpires) . "', " . intval($this->LastConnect) . ",'" . DBManager::RealEscape($this->DataSince) . "'," . intval($this->ConnectFrequency) . ",'" . DBManager::RealEscape($this->Track) . "');");
}
function IsSince()
{
return !($this->Type == 6 && $this->StreamType == 1);
}
static function DeleteByGroup($_prefix,$_groupId)
{
//DBManager::Execute(true, "DELETE FROM `" . $_prefix . DATABASE_SOCIAL_MEDIA_CHANNELS . "` WHERE `group_id`='" . DBManager::RealEscape($_groupId) . "';");
}
static function GetChannelById($_id)
{
Server::InitDataBlock(array("DBCONFIG"));
foreach(Server::$Configuration->Database["gl_sm"] as $channel)
if($channel->Id == $_id)
return $channel;
return null;
}
static function GetChannelTypeName($_typeId)
{
$types = array("6"=>"Facebook","7"=>"Twitter");
return $types[$_typeId];
}
static function ResetDownloadTime(){
foreach(Server::$Configuration->Database["gl_sm"] as $sm)
$sm->SetLastConnect(0);
}
}
class FacebookChannel extends SocialMediaChannel
{
function __construct($_groupId)
{
$this->Type = 6;
$this->GroupId = $_groupId;
}
function Download($_data=null)
{
$data["p_llt"] = $this->TokenId;
$data["p_pid"] = $this->PageId;
$data["p_dut"] = $this->DataSince;
$data["p_st"] = $this->StreamType;
$result = parent::Download($data);
$messages = array();
if(!empty($result) && $result=json_decode($result,true))
{
if(is_array($result))
{
foreach($result as $hash => $msgdata)
$messages[$hash] = @unserialize(base64_decode($msgdata));
}
}
return $messages;
}
function SetLastUpdate($_time)
{
/*
if($this->StreamType == 1)
$_time = max($this->DataSince,(time()-(7*86400)));
if($_time > $this->DataSince)
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_SOCIAL_MEDIA_CHANNELS . "` SET `data_since`='" . DBManager::RealEscape($_time) . "' WHERE `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
*/
}
function SendReply($_ticket,$_message,$_text,$_quote)
{
$data["p_llt"] = $this->TokenId;
$data["p_pid"] = $this->PageId;
$data["p_text"] = $_text;
$data["p_ci"] = $_ticket->ChannelConversationId;
$data["p_st"] = $this->StreamType;
$data["p_cci"] = $_quote->ChannelId;
$channelId = json_decode(parent::Reply($data));
$_message->SetChannelId($channelId);
}
}
class TwitterChannel extends SocialMediaChannel
{
function __construct($_groupId)
{
$this->Type = 7;
$this->GroupId = $_groupId;
}
function Download($_data=null)
{
$data["p_llt"] = $this->TokenId;
$data["p_pid"] = $this->PageId;
$data["p_dut"] = $this->DataSince;
$data["p_st"] = $this->StreamType;
$data["p_tr"] = $this->Track;
$result = parent::Download($data);
$messages = array();
if(!empty($result) && $result=json_decode($result,true))
{
if(is_array($result))
{
foreach($result as $hash => $msgdata)
$messages[$hash] = @unserialize(base64_decode($msgdata));
}
}
return $messages;
}
function SendReply($_ticket,$_message,$_text,$_quote)
{
$data["p_llt"] = $this->TokenId;
$data["p_pid"] = $this->PageId;
$data["p_text"] = $_text;
$data["p_cci"] = $_quote->ChannelId;
$data["p_st"] = $this->StreamType;
$data["p_rid"] = $_quote->Email;
$channelId = json_decode(parent::Reply($data));
$_message->SetChannelId($channelId);
}
function SetLastUpdate($_sinceId)
{
//DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_SOCIAL_MEDIA_CHANNELS . "` SET `data_since`='" . DBManager::RealEscape($_sinceId) . "' WHERE `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1;");
}
function AddScreenName($_text,$_screenName)
{
if(strpos(strtolower($_text),strtolower($_screenName . " ")) !== 0)
return $_screenName . " " . $_text;
return $_text;
}
}
class KnowledgeBase
{
public $Entries;
function __construct()
{
$this->Entries = KnowledgeBase::GetEntries();
}
static function ReadTextColor()
{
$default = "#2e8ae5";
if(isset(Server::$Configuration->File["gl_kbdc"]))
$default = Server::$Configuration->File["gl_kbdc"];
return Communication::ReadParameter("etc",$default);
}
static function GetMatches($root,$_question,$_language="",$_botOnly=false,$_includeFolders=false)
{
$dblist = $rlist = $list = array();
$criteria = (($_botOnly) ? "`kb_bot`=1" : "`kb_public`=1");
if(!$_includeFolders)
$criteria = "`type` > 0 AND " . $criteria;
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_RESOURCES . "` WHERE `discarded`=0 AND " . $criteria . ";"))
{
while($row = DBManager::FetchArray($result))
{
$entry = new KnowledgeBaseEntry($row);
if($entry->MatchesLanguage($_language))
{
if($entry->IsChildOf($root))
$dblist[] = $entry;
}
}
}
foreach($dblist as $entry)
{
$entry->CalculateMatchrate($_question,$_language);
if($entry->Matchrate > 0)
$list[$entry->Id] = $entry;
}
if(count($list)>0)
{
$sorted = array();
foreach($list as $id => $entry)
$sorted[$id] = $entry->Matchrate;
arsort($sorted);
foreach($sorted as $id => $matchrate)
$rlist[] = $list[$id];
}
if($_botOnly)
{
$caritems = array();
foreach($rlist as $id => $item)
{
$caritems[] = new ChatAutoReply($id,$item);
$caritems[count($caritems)-1]->Tags .= "," . str_replace(array(" ",";",".","?","!"),",",$item->Title);
if(Server::$Configuration->File["gl_kbsb"] == 0/* || $this->FulltextSearch*/)
$caritems[count($caritems)-1]->Tags .= "," . str_replace(array(" ",";",".","?","!"),",",$item->Value);
}
return $caritems;
}
return $rlist;
}
static function GetEntriesByList($topList,$_language,$_root,$_blacklist=false)
{
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_RESOURCES . "` WHERE `kb_public`=1 AND `type`!=0 AND `discarded`=0 ORDER BY `order_key` ASC,`title` ASC"))
{
while($row = DBManager::FetchArray($result))
{
$entry = new KnowledgeBaseEntry($row);
if((!$_blacklist && isset($topList[$entry->Id])) || ($_blacklist && !isset($topList[$entry->Id])))
{
if($entry->MatchesLanguage($_language))
{
//$entry->ValidateParents(1);
if($entry->IsChildOf($_root))
{
$topList[$entry->Id] = $entry;
}
}
}
}
}
return $topList;
}
static function GetTOPEntries($_root="",$_language="",$_onlyTops=true)
{
$topList = array();
if($_onlyTops)
if($result = DBManager::Execute(true, "SELECT `res_id`,SUM(`views`) as `count` FROM `" . DB_PREFIX . DATABASE_STATS_AGGS_KNOWLEDGEBASE . "` GROUP BY `res_id` ORDER BY `count` DESC"))
{
while($row = DBManager::FetchArray($result))
{
$topList[$row["res_id"]] = 1;
}
}
$rlist = array();
$topList = KnowledgeBase::GetEntriesByList($topList,$_language,$_root);
//if(count($topList) < 5)
// $topList = KnowledgeBase::GetEntriesByList($topList,$_language,$_root,true);
$tcount = 0;
foreach($topList as $rid => $ar)
if($ar !== 1 && $tcount < 5)
{
$rlist[$rid] = $ar;
$tcount++;
}
$tlist = array();
if(count($rlist)>0)
{
$tlist[0] = new KnowledgeBaseEntry();
$tlist[0]->Id = 1;
$tlist[0]->ChildNodes = $rlist;
$tlist[0]->Title = LocalizationManager::$TranslationStrings["client_most_popular"];
}
return $tlist;
}
static function GetEntries($_root="",$_language="",$_noPublicParent=true)
{
$rlist = array();
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_RESOURCES . "` WHERE `kb_public`=1 AND `type`=0 AND `discarded`=0 ORDER BY `order_key` ASC,`title` ASC"))
{
while($row = DBManager::FetchArray($result))
{
if($_noPublicParent)
{
$parent = new KnowledgeBaseEntry();
$parent->Load($row["parentid"]);
if($parent->Type == 0 && $parent->IsPublic)
continue;
}
$entry = new KnowledgeBaseEntry($row);
if($entry->MatchesLanguage($_language))
{
if($entry->IsChildOf($_root))
{
$entry->LoadChildNodes($_root,true,$_language);
$rlist[$entry->Id] = $entry;
}
}
}
}
if(empty($_root))
{
$rlist[1] = new KnowledgeBaseEntry();
$rlist[1]->Id = 1;
$rlist[1]->LoadChildNodes($_root,true,$_language,true);
$rlist[1]->Title = LocalizationManager::$TranslationStrings["client_tab_knowledgebase"];
}
return $rlist;
}
static function CreateEntry($_userId, $_resId, $_value, $_type, $_title, $_disc, $_parentId, $_size=0, $_tags = "", $_chatId = 0, $_editor="")
{
if($_size == 0)
$_size = strlen($_title);
if(empty($_editor))
$_editor = $_userId;
$result = DBManager::Execute(true, "SELECT `id`,`value` FROM `" . DB_PREFIX . DATABASE_RESOURCES . "` WHERE `id`='" . DBManager::RealEscape($_resId) . "'");
if(DBManager::GetRowCount($result) == 0)
{
if(!$_disc || $_disc == 2)
{
if($_disc == 2)
self::RemoveFileUploads();
DBManager::Execute(true, "INSERT INTO `" . DB_PREFIX . DATABASE_RESOURCES . "` (`id`,`owner`,`editor`,`value`,`edited`,`title`,`created`,`type`,`discarded`,`parentid`,`size`,`tags`,`chat_id`,`related`) VALUES ('" . DBManager::RealEscape($_resId) . "','" . DBManager::RealEscape($_userId) . "','" . DBManager::RealEscape($_editor) . "','" . DBManager::RealEscape($_value) . "','" . DBManager::RealEscape(time()) . "','" . DBManager::RealEscape(Str::Cut($_title,248,false)) . "','" . DBManager::RealEscape(time()) . "','" . DBManager::RealEscape($_type) . "'," . intval($_disc) . ",'" . DBManager::RealEscape($_parentId) . "','" . DBManager::RealEscape($_size) . "','" . DBManager::RealEscape($_tags) . "'," . intval($_chatId) . ",'')");
}
}
else if($_type > 0)
{
$row = DBManager::FetchArray($result);
DBManager::Execute(true, $result = "UPDATE `" . DB_PREFIX . DATABASE_RESOURCES . "` SET `value`='" . DBManager::RealEscape($_value) . "',`editor`='" . DBManager::RealEscape($_userId) . "',`tags`='" . DBManager::RealEscape($_tags) . "',`title`='" . DBManager::RealEscape(Str::Cut($_title,254,false)) . "',`edited`=" . intval(time()) . ",`discarded`='" . DBManager::RealEscape(To::BoolString($_disc, false)) . "',`parentid`='" . DBManager::RealEscape($_parentId) . "',`size`='" . DBManager::RealEscape($_size) . "' WHERE id='" . DBManager::RealEscape($_resId) . "' LIMIT 1");
if(!empty($_disc) && ($_type == RESOURCE_TYPE_FILE_INTERNAL || $_type == RESOURCE_TYPE_FILE_EXTERNAL) && @file_exists("./uploads/" . $row["value"]) && strpos($row["value"],"..")===false)
@unlink("./uploads/" . $row["value"]);
}
}
static function RemoveFileUploads($_all=false)
{
if($_all)
{
// 1 = common deleted files, remove file, keep res entry for sync delay
if($result = DBManager::Execute(true, "SELECT `value` FROM `" . DB_PREFIX . DATABASE_RESOURCES . "` WHERE `discarded`=1 AND `type`>2 AND `created` < ".(time()-60)))
{
while($result && $row = DBManager::FetchArray($result))
if(strpos($row["value"],"..") === false)
{
@unlink(PATH_UPLOADS . $row["value"]);
}
}
}
// 2 = screen capture files, remove both instantly
if($result = DBManager::Execute(true, $q="SELECT `value` FROM `" . DB_PREFIX . DATABASE_RESOURCES . "` WHERE `discarded`=2 AND `type`>2 AND `created` < ".(time()-30)))
{
while($result && $row = DBManager::FetchArray($result))
if(strpos($row["value"],"..") === false)
{
DBManager::Execute(true, $q="DELETE FROM `" . DB_PREFIX . DATABASE_ADMINISTRATION_LOG . "` WHERE `type`='IOStruct::CreateFile' AND `ip`='" . DBManager::RealEscape(Communication::GetIP(true)) . "' AND `time` < ".(time()-40));
@unlink(PATH_UPLOADS . $row["value"]);
}
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_RESOURCES . "` WHERE `discarded`=2 AND `type`>2 AND `created` < ".(time()-40));
}
}
static function CreateFolders($_owner,$_internal)
{
if($_internal)
{
KnowledgeBase::CreateEntry($_owner, 3, "%%_Files_%%", 0, "%%_Files_%%", 0, 1);
KnowledgeBase::CreateEntry($_owner, 4, "%%_Internal_%%", 0, "%%_Internal_%%", 0, 3);
}
else
{
KnowledgeBase::CreateEntry($_owner, 3, "%%_Files_%%", 0, "%%_Files_%%", 0, 1);
KnowledgeBase::CreateEntry($_owner, 5, "%%_External_%%", 0, "%%_External_%%", 0, 3);
}
}
static function ReqisterQuery($_query,$_browser)
{
if(strpos($_query,"tags: ") === 0)
return false;
$qid = $_browser->GetQueryId($_query,"",255,true);
if(($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_KNOWLEDGEBASE_QUERIES . "` WHERE `ip_hash`='" . DBManager::RealEscape(md5(Communication::GetIP())) . "' AND `query`=" . intval($qid) . " AND `time`>" . intval(time() - 3600) . ";")) && $row = DBManager::FetchArray($result))
return;
if($result = DBManager::Execute(true, "SELECT `t1`.`id` as `sid`,`t1`.`query` as `qid`,`t2`.`query` AS `qval` FROM `" . DB_PREFIX . DATABASE_KNOWLEDGEBASE_QUERIES . "` AS `t1` INNER JOIN `" . DB_PREFIX . DATABASE_VISITOR_DATA_QUERIES . "` AS `t2` ON `t1`.`query`=`t2`.`id` WHERE `t1`.`time`>" . intval(time() - 3600) . " AND `t1`.`ip_hash`='" . DBManager::RealEscape(md5(Communication::GetIP())) . "' ORDER BY `t1`.`time` DESC"))
while($row = DBManager::FetchArray($result))
if(strlen($_query) >= strlen($row["qval"]) && strpos($_query,$row["qval"])!==false)
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_KNOWLEDGEBASE_QUERIES . "` WHERE `id`='" . DBManager::RealEscape($row["sid"]) . "' LIMIT 1");
DBManager::Execute(true, "INSERT INTO `" . DB_PREFIX . DATABASE_KNOWLEDGEBASE_QUERIES . "` (`id`,`time`,`query`,`ip_hash`) VALUES ('" . DBManager::RealEscape(GetId(32)) . "'," . time() . "," . intval($qid) . ",'" . DBManager::RealEscape(md5(Communication::GetIP())) . "');");
}
static function GetURL($_article,$_getParams,$_title,$_exclude=null,$_blank=false,$_absolute=false,$_openExternal=false,$_hash="",$_color=true,$_id="",$_tagSearch=false)
{
if($_openExternal)
$exclude[] = "no-logo";
$params = KnowledgeBase::GetAllowedParameters("get",$_exclude,true);
if(empty(Server::$Configuration->File["gl_kbmr"]))
{
if($_absolute)
$url = LIVEZILLA_URL . "knowledgebase.php";
else
$url = "knowledgebase.php";
if(!empty($_getParams))
$params = array_merge($params,$_getParams);
if(!empty($_article))
$params["article"] = $_article;
if(!empty($params))
{
ksort($params);
$url .= "?" . http_build_query($params);
}
}
else
{
$url = LIVEZILLA_URL . "knowledge-base/";
if(!empty($_getParams))
$params = array_merge($params,$_getParams);
if(!empty($_article))
{
$entry = new KnowledgeBaseEntry();
$entry->Load($_article);
$parents = $entry->GetParents();
foreach($parents as $id => $parent)
{
$url .= $id . "/";
}
$url .= $_article . "/";
}
if(!empty($params))
{
ksort($params);
$url .= "?" . http_build_query($params);
}
}
$blank = "";
if($_blank)
$blank = " target=\"_blank\"";
$color = "";
if($_color)
$color = " style=\"color:<!--color-->;\"";
$id = "";
if($_id)
$id = " id=\"".$_id."\"";
$class = "";
if($_tagSearch)
$class = " class=\"kb_tag\"";
$link = "<a" . $id . $blank . $color . $class . " href=\"".$url.$_hash."\">".$_title."</a>";
return $link;
}
static function GetEmbeddedURL()
{
$params = VisitorMonitoring::GetAllowedParameters();
$url = Server::$Configuration->File["gl_kurl"];
if(!empty($params))
{
if(strpos($url,'?')!==false)
$url .= "&" . $params;
else
$url .= "?" . $params;
}
return LocalizationManager::Replace($url);
}
static function GetAllowedParameters($_type="get",$_exclude=null,$_asArray=false)
{
$allowed = array("tops"=>true,"e"=>true,"el"=>true,"epc"=>true,"etc"=>true,"ckf"=>true,"no-logo"=>true,"search-for"=>true,"ptn"=>true,"pte"=>true,"ptc"=>true,"ptq"=>true,"ptp"=>true,"ptl"=>true,"ptcf0"=>true,"ptcf1"=>true,"ptcf2"=>true,"ptcf3"=>true,"ptcf4"=>true,"ptcf5"=>true,"ptcf6"=>true,"ptcf7"=>true,"ptcf8"=>true,"ptcf9"=>true,"pth"=>true,"pto"=>true,"operator"=>true,"group"=>true);
if($_exclude != null)
foreach($_exclude as $ep)
unset($allowed[$ep]);
if($_type=="get")
{
if($_asArray)
return Communication::GetTargetParameterArray($allowed);
else
return Communication::GetTargetParameterString("",$allowed);
}
else if($_type=="form")
return Communication::GetTargetParameterForm("",$allowed);
return "";
}
static function GetTemporaryTicketFiles($_visitorId,$_fIndex)
{
$files = array();
if($result = DBManager::Execute(true, $d = "SELECT * FROM `" . DB_PREFIX . DATABASE_RESOURCES . "` WHERE `created`>(UNIX_TIMESTAMP()-3600) AND `parentid`=100 AND `discarded`=0 AND `type`=3 AND `editor`='". DBManager::RealEscape($_visitorId."_".$_fIndex) . "' LIMIT 10;"))
while($row = DBManager::FetchArray($result))
if(!TicketAttachment::ResourceExists($row["id"]))
$files[] = $row;
return $files;
}
static function RemoveTicketFile($_id)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_RESOURCES . "` SET `discarded`=1 WHERE `created`>(UNIX_TIMESTAMP()-86400) AND `parentid`=100 AND `type`=3 AND MD5(`id`)='". DBManager::RealEscape($_id) . "' LIMIT 1;");
}
static function GetAllPublicLanguages()
{
global $LANGUAGES;
$list = array();
if($result = DBManager::Execute(true, "SELECT `languages` FROM `" . DB_PREFIX . DATABASE_RESOURCES . "` WHERE `kb_public`=1 GROUP BY `languages`"))
while($row = DBManager::FetchArray($result))
{
$parts = explode(",",$row["languages"]);
foreach($parts as $iso)
{
$iso = strtoupper($iso);
if(!empty($iso) && isset($LANGUAGES[$iso]))
{
if(!isset($list[$iso]))
$list[$iso] = $LANGUAGES[$iso][0];
}
}
}
return $list;
}
}
class KnowledgeBaseEntry
{
public $Id;
public $Tags;
public $Value;
public $Title;
public $Matchrate=0;
public $ParentId;
public $ChildNodes;
public $Type=0;
public $OwnerId;
public $GroupId = "";
public $EditorId;
public $Created;
public $Edited;
public $Rank=0;
public $Size;
public $Languages;
public $IsPublic;
public $FulltextSearch;
public $ShortcutWord;
public $IsDiscarded;
public $AllowBotAccess;
public $OrderKey = 0;
public $InWidget = true;
public $Related = "";
function __construct()
{
if(func_num_args() == 1)
{
$this->SetDetails(func_get_arg(0));
}
}
function SetDetails($_row)
{
$this->Id = $_row["id"];
$this->Value = $_row["value"];
$this->Title = $_row["title"];
$this->Tags = $_row["tags"];
$this->ParentId = $_row["parentid"];
$this->Type = $_row["type"];
$this->OwnerId = $_row["owner"];
$this->GroupId = $_row["owner_group"];
$this->EditorId = $_row["editor"];
$this->Created = $_row["created"];
$this->Edited = $_row["edited"];
$this->Size = $_row["size"];
$this->Languages = $_row["languages"];
$this->IsPublic = !empty($_row["kb_public"]);
$this->FulltextSearch = !empty($_row["kb_ft_search"]);
$this->ShortcutWord = $_row["shortcut_word"];
$this->IsDiscarded = !empty($_row["discarded"]);
$this->AllowBotAccess = !empty($_row["kb_bot"]);
$this->OrderKey = $_row["order_key"];
$this->InWidget = !empty($_row["in_widget"]);
$this->Related = $_row["related"];
}
function Load($_id)
{
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_RESOURCES . "` WHERE `id` = '" . DBManager::RealEscape($_id) . "'"))
{
if($row = DBManager::FetchArray($result))
{
$this->SetDetails($row);
return true;
}
}
return false;
}
function IsChildOf($_root="")
{
if(empty($_root) || $this->Id == $_root)
return true;
$stop = false;
$pid = $this->ParentId;
while(!$stop){
$stop = true;
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_RESOURCES . "` WHERE `id` = '" . DBManager::RealEscape($pid) . "' AND `discarded`=0")){
if($row = DBManager::FetchArray($result))
{
if($row["id"] == $_root)
{
return true;
}
else
{
$stop = false;
$pid = $row["parentid"];
}
}
}
}
return false;
}
function GetParents()
{
$currentNode = $this;
$list = array();
$counter = 0;
while($currentNode->ParentId != "" && $currentNode->ParentId != 1)
{
$parent = new KnowledgeBaseEntry();
$parent->Load($currentNode->ParentId);
if($parent->IsPublic && $parent->Type == 0)
$list[$parent->Id] = $parent;
$currentNode = $parent;
if($counter++ > 10)
return false;
}
return $list;
}
function LoadChildNodes($_root="",$_publicOnly=false,$_language="",$noFolders=false)
{
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_RESOURCES . "` WHERE `parentid` = '" . DBManager::RealEscape($this->Id) . "' AND `discarded`=0 ORDER BY `order_key` ASC,`title` ASC"))
{
while($row = DBManager::FetchArray($result))
{
if($noFolders && $row["type"]==0)
continue;
if(!$_publicOnly || !empty($row["kb_public"]))
{
$child = new KnowledgeBaseEntry($row);
if($child->MatchesLanguage($_language))
$this->ChildNodes[$child->Id] = $child;
}
}
}
}
function RemoveSubs()
{
$this->LoadChildNodes();
if(is_array($this->ChildNodes))
foreach($this->ChildNodes as $node)
{
$node->IsDiscarded = true;
$node->Save();
$node->RemoveSubs();
}
}
function Save($edited=null,$_mirrorRelated=true)
{
if($edited==null)
$edited = time();
if(empty($this->Created))
$this->Created = time();
if($this->Size == 0)
$this->Size = strlen($this->Title);
$result = DBManager::Execute(true, "SELECT `id`,`value` FROM `" . DB_PREFIX . DATABASE_RESOURCES . "` WHERE `id`='" . DBManager::RealEscape($this->Id) . "'");
if(DBManager::GetRowCount($result) == 0)
{
if(!$this->IsDiscarded)
{
Configuration::ApplyTagsToConfig($this->Tags,6);
DBManager::Execute(true, "INSERT INTO `" . DB_PREFIX . DATABASE_RESOURCES . "` (`id`,`owner`,`owner_group`,`editor`,`value`,`edited`,`title`,`created`,`type`,`discarded`,`parentid`,`size`,`tags`,`languages`,`kb_public`,`kb_bot`,`kb_ft_search`,`shortcut_word`,`order_key`,`in_widget`,`related`) VALUES ('" . DBManager::RealEscape(Str::Cut($this->Id,256,false)) . "','" . DBManager::RealEscape($this->OwnerId) . "','" . DBManager::RealEscape($this->GroupId) . "','" . DBManager::RealEscape($this->EditorId) . "','" . DBManager::RealEscape($this->Value) . "'," . intval($edited) . ",'" . DBManager::RealEscape(Str::Cut($this->Title,254,false)) . "'," . intval($this->Created) . "," . intval($this->Type) . "," . intval($this->IsDiscarded ? 1 : 0) . ",'" . DBManager::RealEscape($this->ParentId) . "','" . DBManager::RealEscape($this->Size) . "','" . DBManager::RealEscape($this->Tags) . "','" . DBManager::RealEscape($this->Languages) . "'," . intval($this->IsPublic ? 1 : 0) . "," . intval($this->AllowBotAccess ? 1 : 0) . "," . intval($this->FulltextSearch ? 1 : 0) . ",'" . DBManager::RealEscape($this->ShortcutWord) . "'," . intval($this->OrderKey) . "," . intval($this->InWidget) . ",'" . DBManager::RealEscape($this->Related) . "')");
}
}
else
{
$row = DBManager::FetchArray($result);
Configuration::ApplyTagsToConfig($this->Tags,7);
DBManager::Execute(true, $result = "UPDATE `" . DB_PREFIX . DATABASE_RESOURCES . "` SET `owner`='" . DBManager::RealEscape($this->OwnerId) . "',`owner_group`='" . DBManager::RealEscape($this->GroupId) . "',`value`='" . DBManager::RealEscape($this->Value) . "',`in_widget`='" . intval($this->InWidget) . "',`related`='" . DBManager::RealEscape($this->Related) . "',`order_key`='" . intval($this->OrderKey) . "',`editor`='" . DBManager::RealEscape($this->EditorId) . "',`tags`='" . DBManager::RealEscape($this->Tags) . "',`title`='" . DBManager::RealEscape(Str::Cut($this->Title,254,false)) . "',`edited`=" . intval($edited) . ",`discarded`='" . intval($this->IsDiscarded ? 1 : 0) . "',`parentid`='" . DBManager::RealEscape($this->ParentId) . "',`size`='" . DBManager::RealEscape($this->Size) . "',`languages`='" . DBManager::RealEscape($this->Languages) . "',`kb_public`=" . intval($this->IsPublic ? 1 : 0) . ",`kb_bot`=" . intval($this->AllowBotAccess ? 1 : 0) . ",`kb_ft_search`=" . intval($this->FulltextSearch ? 1 : 0) . ",`kb_bot`=" . intval($this->AllowBotAccess ? 1 : 0) . ",`shortcut_word`='" . DBManager::RealEscape($this->ShortcutWord) . "' WHERE id='" . DBManager::RealEscape($this->Id) . "' LIMIT 1");
if(!empty($_disc) && ($this->Type == RESOURCE_TYPE_FILE_INTERNAL || $this->Type == RESOURCE_TYPE_FILE_EXTERNAL) && @file_exists("./uploads/" . $row["value"]) && strpos($row["value"],"..")===false)
@unlink("./uploads/" . $row["value"]);
}
if($_mirrorRelated)
$this->MirrorRelated();
}
function MirrorRelated()
{
// add mirrors
$newrelated = "";
if(!empty($this->Related))
{
$ids = explode(",",$this->Related);
foreach($ids as $rid)
{
$entry = new KnowledgeBaseEntry();
if($entry->Load($rid) && !$entry->IsDiscarded)
{
$newrelated = Str::Append($newrelated,$rid);
if(strpos($entry->Related,$this->Id) === false)
{
$entry->Related = Str::Append($entry->Related,$this->Id);
$entry->Save(time(),false);
}
}
}
if($this->Related != trim($newrelated))
{
$this->Related = trim($newrelated);
$this->Save(time(),false);
}
}
// remove outdated mirrors
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_RESOURCES . "` WHERE `related` LIKE '%" . DBManager::RealEscape($this->Id) . "%';");
if($result)
while($row = DBManager::FetchArray($result))
{
if(strpos($this->Related,$row["id"]) === false)
{
$entry = new KnowledgeBaseEntry($row);
$entry->RemoveRelated($this->Id);
$entry->Save(time(),false);
}
}
}
function RemoveRelated($_idToRemove)
{
$newrelated = "";
$related = explode(",",$this->Related);
foreach($related as $id)
if($id != $_idToRemove)
$newrelated = Str::Append($newrelated,$id);
$this->Related = $newrelated;
}
function RenameRelated($_id)
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_RESOURCES . "` WHERE `related` LIKE '%" . DBManager::RealEscape($this->Id) . "%';");
if($result)
while($row = DBManager::FetchArray($result))
{
$write = false;
$ids = explode(",",$row["related"]);
foreach($ids as $index => $rrid)
{
if($rrid == $this->Id)
{
$ids[$index] = $_id;
$write = true;
break;
}
}
if($write)
{
$ids = implode(",",$ids);
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_RESOURCES . "` SET `edited`=".time().",`related` = '" . DBManager::RealEscape($ids) . "' WHERE `id`='" . DBManager::RealEscape($row["id"]) . "' LIMIT 1;");
}
}
}
function ChangeId($_id)
{
if(!empty($_id) && KnowledgeBaseEntry::GetById($_id) == null && strlen($_id) <= 256)
{
$base = new KnowledgeBaseEntry();
$exists = $base->Load($this->Id);
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_STATS_AGGS_KNOWLEDGEBASE . "` SET `res_id`='" . DBManager::RealEscape($_id) . "' WHERE `res_id` = '" . DBManager::RealEscape($this->Id) . "';");
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_TICKET_ATTACHMENTS . "` SET `res_id`='" . DBManager::RealEscape($_id) . "' WHERE `res_id` = '" . DBManager::RealEscape($this->Id) . "';");
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_KNOWLEDGEBASE_VIEWS . "` SET `res_id`='" . DBManager::RealEscape($_id) . "' WHERE `res_id` = '" . DBManager::RealEscape($this->Id) . "';");
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_FEEDBACKS . "` SET `resource_id`='" . DBManager::RealEscape($_id) . "' WHERE `resource_id` = '" . DBManager::RealEscape($this->Id) . "';");
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_AUTO_REPLIES . "` SET `resource_id`='" . DBManager::RealEscape($_id) . "' WHERE `resource_id` = '" . DBManager::RealEscape($this->Id) . "';");
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_RESOURCES . "` SET `edited`=" . intval(time()) . ",`parentid`='" . DBManager::RealEscape($_id) . "' WHERE `parentid` = '" . DBManager::RealEscape($this->Id) . "';");
$this->IsDiscarded = true;
if($exists)
$this->Value = "";
$this->Created = $base->Created;
$this->Edited = time();
$this->Save();
$this->IsDiscarded = false;
if($exists)
$this->Value = $base->Value;
$this->RenameRelated($_id);
$this->Id = $_id;
return true;
}
return false;
}
function GetXML()
{
$this->CalculateRank();
return "<r ba=\"".base64_encode($this->AllowBotAccess ? 1 : 0)."\" s=\"".base64_encode($this->ShortcutWord)."\" f=\"".base64_encode($this->FulltextSearch ? 1 : 0)."\" p=\"".base64_encode($this->IsPublic ? 1 : 0)."\" l=\"".base64_encode($this->Languages)."\" g=\"".base64_encode($this->GroupId)."\" ok=\"".base64_encode($this->OrderKey)."\" rlta=\"".base64_encode($this->Related)."\" iw=\"".base64_encode($this->InWidget ? "1" : "0")."\" rid=\"".base64_encode($this->Id)."\" si=\"".base64_encode($this->Size)."\" di=\"".base64_encode($this->IsDiscarded ? 1 : 0)."\" oid=\"".base64_encode($this->OwnerId)."\" eid=\"".base64_encode($this->EditorId)."\" ty=\"".base64_encode($this->Type)."\" ti=\"".base64_encode($this->Title)."\" t=\"".base64_encode($this->Tags)."\" ed=\"".base64_encode($this->Edited)."\" c=\"".base64_encode($this->Created)."\" pid=\"".base64_encode($this->ParentId)."\" ra=\"".base64_encode($this->Rank)."\">".base64_encode($this->Value)."</r>\r\n";
}
function GetHTML($_color,$_inChat=true,$_lineBreak=true)
{
$openExternal = isset($_GET["no-logo"]) && !$this->InWidget;
$target = ($openExternal) ? " target=\"_blank\"" : "";
$html = IOStruct::GetFile(PATH_TEMPLATES . (($this->Type == 2 || $this->Type == 3 || $this->Type == 4) ? "kb_result_link_v2.tpl" : "kb_result_text_v2.tpl"));
$html = str_replace("<!--classes-->",($this->Type==0) ? " lz_kb_folder" : "",$html);
$html = str_replace("<!--preview-->",($this->Type==0 && $this->Value==$this->Title) ? "" : Str::Cut(strip_tags($this->Value),100,true),$html);
$html = str_replace("<!--link-->",KnowledgeBase::GetURL($this->Id,"",$this->Title,array(),$openExternal,true,$openExternal),$html);
$html = str_replace("<!--target-->",$target,$html);
if($_color != null)
$html = str_replace("<!--color-->",$_color,$html);
$html = str_replace("<!--title-->",htmlentities($this->Title,ENT_QUOTES,"UTF-8"),$html);
if($this->Type == 2)
$html = str_replace("<!--link-->",$this->Value,$html);
else if($this->Type==3 || $this->Type==4)
$html = str_replace("<!--link-->",LIVEZILLA_URL . "getfile.php?id=" . $this->Id,$html);
else
$html = str_replace("<!--id-->",urlencode($this->Id),$html);
if(!$_lineBreak)
return $html;
else
return $html."<br>";
}
function GetFullHTML($_color)
{
$html = "<h3>".$this->Title."</h3>";
foreach($this->ChildNodes as $child)
$html .= $child->GetHTML($_color,false);
return $html;
}
function MatchesLanguage($_language)
{
if(empty($this->Languages))
return true;
if(empty($_language))
return false;
$ll = array();
if(strpos($this->Languages,",")===false)
$ll[] = strtolower($this->Languages);
else
$ll = explode(",",strtolower($this->Languages));
return in_array(strtolower($_language),$ll);
}
function CalculateMatchrate($_question,$_language)
{
$count = 0;
$content = "";
$tagsOnly = strpos($_question, "tags: ") === 0;
$_question = str_replace("tags: ","",$_question);
if(Server::$Configuration->File["gl_kbsb"] <= 1)
$content .= str_repeat(",". $this->Title,3);
if(Server::$Configuration->File["gl_kbsb"] == 0)
$content .= "," . $this->Value;
$carray = explode(",",str_replace(array(" ",";",".","?","!"),",",strtoupper($content)));
$qarray = explode(",",str_replace(array(" ",";",".","?","!"),",",strtoupper($_question)));
$tags = explode(",",strtoupper($this->Tags));
foreach($qarray as $qword)
{
if(!$tagsOnly)
if(strlen($qword) >= Server::$Configuration->File["gl_kbml"])
foreach($carray as $cword)
{
if(strlen($cword) >= Server::$Configuration->File["gl_kbml"])
{
if($cword===$qword)
$count+=2;
else if(strpos($cword,$qword) !== false || strpos($qword,$cword) !== false)
$count++;
}
}
foreach($tags as $tag)
{
if(!empty($tag) && !empty($qword))
{
if($tag===$qword)
$count+=10;
else if(strlen($qword) >= Server::$Configuration->File["gl_kbml"])
if(strpos($qword,$tag) !== false || strpos($tag,$qword) !== false)
$count++;
}
}
}
if($count > 0 && !empty($this->Languages) && $this->MatchesLanguage($_language))
$count+=1;
$this->Matchrate = $count;
}
function CalculateRank()
{
if($this->ParentId=="1")
{
$this->Rank = 1;
return;
}
$this->Rank = -1;
$rank = 0;
$parent = $this->ParentId;
$count=0;
while($count<100)
{
$perow = KnowledgeBaseEntry::GetById($parent,false);
if($perow != null)
{
$parent = $perow["parentid"];
$rank++;
}
else
break;
$count++;
}
if($rank > 0)
$this->Rank = $rank+1;
else
$this->Rank = 1;
}
function GetRateResult()
{
$list = array(0,0);
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_FEEDBACKS . "` AS `t1` INNER JOIN `" . DB_PREFIX . DATABASE_FEEDBACK_CRITERIA . "` AS `t2` ON `t1`.`id`=`t2`.`fid` WHERE `t1`.`resource_id`='" . DBManager::RealEscape($this->Id) . "';");
if($result)
while($row = DBManager::FetchArray($result))
{
$list[1]++;
if(!empty($row["value"]))
$list[0]++;
}
return $list;
}
function SaveRateResult($_result)
{
if(Feedback::IsResourceRating($this->Id))
return;
$fb = new Feedback(getId(32));
$fb->ResourceId = $this->Id;
$fb->CriteriaList["hf"] = intval($_result);
$fb->Save();
}
function RegisterView()
{
DBManager::Execute(true, "INSERT INTO `" . DB_PREFIX . DATABASE_KNOWLEDGEBASE_VIEWS . "` (`id`,`time`,`res_id`) VALUES ('" . DBManager::RealEscape(GetId(32)) . "'," . time() . ",'" . DBManager::RealEscape($this->Id) . "');");
}
static function GetById($_id,$_publicOnly=false)
{
$_publicOnly = ($_publicOnly) ? " AND (`kb_public`=1 OR `kb_bot`=1)" : "";
if($result = DBManager::Execute(false, "SELECT * FROM `" . DB_PREFIX . DATABASE_RESOURCES . "` WHERE `discarded`<>1" . $_publicOnly . " AND `id` = '" . DBManager::RealEscape($_id) . "' LIMIT 1;"))
{
if($row = DBManager::FetchArray($result))
{
if(!empty($_publicOnly))
return new KnowledgeBaseEntry($row);
else
return $row;
}
}
return null;
}
static function GetIdByUserId($_userId,$_browserId)
{
if($result = DBManager::Execute(true, $d="SELECT * FROM `" . DB_PREFIX . DATABASE_RESOURCES . "` WHERE `discarded`=2 AND `parentid` = '" . DBManager::RealEscape($_userId) . "' AND `editor` = '" . DBManager::RealEscape($_browserId) . "' ORDER BY `created` DESC LIMIT 1;"))
if($row = DBManager::FetchArray($result))
{
return $row["id"];
}
return null;
}
static function RemoveByChatId($_chatId)
{
if(empty($_chatId))
return;
if($result = DBManager::Execute(true, "SELECT `id` FROM `" . DB_PREFIX . DATABASE_RESOURCES . "` WHERE `chat_id` = '" . DBManager::RealEscape($_chatId) . "';"))
while($row = DBManager::FetchArray($result))
KnowledgeBaseEntry::RemoveById($row["id"]);
return null;
}
static function RemoveById($_id)
{
$kbe = new KnowledgeBaseEntry();
$kbe->Load($_id);
$kbe->IsDiscarded = true;
$kbe->Save();
if($kbe->Type > 2)
if(strpos($kbe->Value,"..") === false)
@unlink(PATH_UPLOADS . $kbe->Value);
}
}
class FeedbackCriteria
{
public $Id;
public $Type;
public $Title;
public $PostKey;
public $Name;
public static $MaxCriteriaReports = 9;
function __construct()
{
if(func_num_args() == 1)
{
$this->SetDetails(func_get_arg(0));
}
else if(func_num_args() == 2)
{
$this->Id = $_POST["p_cfg_fc_i_" . func_get_arg(0)];
$this->Type = $_POST["p_cfg_fc_ty_" . func_get_arg(0)];
$this->Title = $_POST["p_cfg_fc_t_" . func_get_arg(0)];
$this->Name = $_POST["p_cfg_fc_n_" . func_get_arg(0)];
}
}
function SetDetails($_row)
{
$this->Id = $_row["id"];
$this->Type = $_row["type"];
$this->Title = $_row["title"];
$this->Name = $_row["name"];
}
function GetPostKey()
{
return "lz_feedback_value_" . $this->Id;
}
function GetHeight()
{
return ($this->Type == 1) ? 118 : 55;
}
function Save()
{
DBManager::Execute(true, "INSERT INTO `" . DB_PREFIX . DATABASE_FEEDBACK_CRITERIA_CONFIG . "` (`id` ,`type` ,`name` ,`title`) VALUES ('" . DBManager::RealEscape($this->Id) . "','" . DBManager::RealEscape($this->Type) . "','" . DBManager::RealEscape($this->Name) . "','" . DBManager::RealEscape($this->Title) . "');");
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_FEEDBACKS);
}
function GetHTML()
{
$html = IOStruct::GetFile(PATH_TEMPLATES . "feedback_type_".$this->Type.".tpl");
$html = str_replace("<!--cid-->",$this->Id,$html);
$html = str_replace("<!--title-->",$this->Title,$html);
return $html;
}
function GetXML()
{
return "<fbc i=\"".base64_encode($this->Id)."\" t=\"".base64_encode($this->Type)."\" n=\"".base64_encode($this->Name)."\">".base64_encode($this->Title)."</fbc>\r\n";
}
static function GetStatArray($_titles=false)
{
Server::InitDataBlock(array("DBCONFIG"));
$a = array();
if(!empty(Server::$Configuration->Database["gl_fb"]) && is_array(Server::$Configuration->Database["gl_fb"]))
foreach(Server::$Configuration->Database["gl_fb"] as $id => $criteria)
{
if(count($a) < FeedbackCriteria::$MaxCriteriaReports && $criteria->Type == 0)
{
$a[$id] = ($_titles) ? str_replace("-->","",str_replace("<!--lang_","",$criteria->Title)) : 0;
}
}
if(!$_titles)
while(count($a) < FeedbackCriteria::$MaxCriteriaReports)
$a[getId(5)] = 0;
return $a;
}
}
class Feedback
{
public $Id;
public $VisitorData;
public $ChatId;
public $TicketId;
public $ResourceId;
public $UserId;
public $GroupId;
public $OperatorId;
public $CriteriaList;
public $Created;
function __construct()
{
$this->CriteriaList = array();
$this->Id = func_get_arg(0);
if(func_num_args() == 2)
{
$row = func_get_arg(1);
$this->Id = $row["id"];
$this->ChatId = $row["chat_id"];
$this->TicketId = $row["ticket_id"];
$this->UserId = $row["user_id"];
$this->OperatorId = $row["operator_id"];
$this->GroupId = $row["group_id"];
if(!empty($row["data_id"]))
{
$this->VisitorData = new UserData();
$this->VisitorData->Id = $row["data_id"];
$this->VisitorData->Load();
}
$this->Created = $row["created"];
}
}
function AddCriteriaDataFromServerInput()
{
foreach(Server::$Configuration->Database["gl_fb"] as $criteria)
$this->CriteriaList[$criteria->Id] = Communication::GetParameter($criteria->GetPostKey(),"",$nu,null,null,512,false,false);
}
function LoadCriteriaList()
{
$this->CriteriaList = array();
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_FEEDBACK_CRITERIA . "` WHERE `fid`='" . DBManager::RealEscape($this->Id) . "';"))
while($row = DBManager::FetchArray($result))
$this->CriteriaList[$row["cid"]] = $row["value"];
}
function Save()
{
if(!empty($this->CriteriaList))
{
foreach($this->CriteriaList as $cid => $value)
DBManager::Execute(true, "INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_FEEDBACK_CRITERIA . "` (`fid` ,`cid` ,`value`) VALUES ('" . DBManager::RealEscape($this->Id) . "','" . DBManager::RealEscape($cid) . "','" . DBManager::RealEscape($value) . "');");
$udid = (!empty($this->VisitorData)) ? $this->VisitorData->Id : "";
DBManager::Execute(true, "INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_FEEDBACKS . "` (`id`,`created`,`chat_id`,`ticket_id`,`resource_id`,`user_id`,`operator_id`,`group_id`,`data_id`,`ip_hash`) VALUES ('" . DBManager::RealEscape($this->Id) . "'," . intval(time()) . ",'" . DBManager::RealEscape($this->ChatId) . "','" . DBManager::RealEscape($this->TicketId) . "','" . DBManager::RealEscape($this->ResourceId) . "','" . DBManager::RealEscape($this->UserId) . "','" . DBManager::RealEscape($this->OperatorId) . "','" . DBManager::RealEscape($this->GroupId) . "','" . DBManager::RealEscape($udid) . "','" . DBManager::RealEscape(md5(Communication::GetIP())) . "');");
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_FEEDBACKS);
}
}
function SetTicketId($_tId)
{
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_FEEDBACKS . "` SET `ticket_id`='" . intval($_tId) . "' WHERE `id`='" . DBManager::RealEscape($this->Id) . "' LIMIT 1");
}
function GetXML()
{
$xml = "<fb i=\"".base64_encode($this->Id)."\" c=\"".base64_encode($this->ChatId)."\" t=\"".base64_encode($this->TicketId)."\" o=\"".base64_encode($this->OperatorId)."\" g=\"".base64_encode($this->GroupId)."\" u=\"".base64_encode($this->UserId)."\" cr=\"".base64_encode($this->Created)."\">\r\n";
foreach($this->CriteriaList as $cid => $value)
$xml .= "<v i=\"".base64_encode($cid)."\">".base64_encode($value)."</v>\r\n";
if(!empty($this->VisitorData))
$xml .= $this->VisitorData->GetXML();
return $xml . "</fb>";
}
static function IsFlood()
{
$result = DBManager::Execute(true, "SELECT COUNT(`id`) AS `fb_count` FROM `" . DB_PREFIX . DATABASE_FEEDBACKS . "` WHERE `resource_id`='' AND `created`>" . DBManager::RealEscape(time() - 86400) . " AND `ip_hash`='" . DBManager::RealEscape(md5(Communication::GetIP())) . "';");
if($result)
{
$row = DBManager::FetchArray($result);
return ($row["fb_count"] >= MAX_FEEDBACKS_PER_DAY);
}
else
return true;
}
static function GetRatingAVG($_chatId,$ratav = "-")
{
Server::InitDataBlock(array("DBCONFIG"));
$fb = Feedback::GetByChatId($_chatId);
if(!empty($fb))
{
$fb->LoadCriteriaList();
$scount = 0;
$svalue = 0;
$scomment = "";
foreach(Server::$Configuration->Database["gl_fb"] as $criteria)
{
if(!isset($fb->CriteriaList[$criteria->Id]))
continue;
if($criteria->Type == 0)
{
$scount++;
$svalue += $fb->CriteriaList[$criteria->Id];
}
else if($criteria->Type == 1)
{
$scomment .= $fb->CriteriaList[$criteria->Id];
}
$ratav = round((($svalue)/$scount),1) . "/5 (" . $scomment . ")";
}
}
return $ratav;
}
static function GetByChatId($_chatId)
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_FEEDBACKS . "` WHERE `chat_id`='" . DBManager::RealEscape($_chatId) . "' LIMIT 1;");
if($result)
if($row = DBManager::FetchArray($result))
return new Feedback($row["id"],$row);
return null;
}
static function GetByVisitorId($_visitorId)
{
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_FEEDBACKS . "` WHERE `user_id`='" . DBManager::RealEscape($_visitorId) . "' LIMIT 1;");
if($result)
if($row = DBManager::FetchArray($result))
return new Feedback($row["id"],$row);
return null;
}
static function GetLink($_getParam)
{
return LIVEZILLA_URL . "feedback.php?" . $_getParam;
}
static function IsResourceRating($_resourceId)
{
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_FEEDBACKS . "` WHERE `resource_id`='" . DBManager::RealEscape($_resourceId) . "' AND `ip_hash`='" . DBManager::RealEscape(md5(Communication::GetIP())) . "';"))
if($row = DBManager::FetchArray($result))
return true;
return false;
}
static function Remove($_id)
{
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_FEEDBACKS . "` WHERE `id`='" . DBManager::RealEscape($_id) . "' LIMIT 1;");
}
}
class UserData extends BaseObject
{
public $Text;
public $LoadedId = "";
public $SavedId = "";
function __construct($_fullname="",$_email="",$_company="",$_phone="",$_customs=null,$_text="")
{
$this->Fullname = $_fullname;
$this->Email = $_email;
$this->Company = $_company;
$this->Phone = $_phone;
$this->Customs = $_customs;
$this->Text = $_text;
}
function Hash()
{
$base = $this->Fullname.$this->Email.$this->Company.$this->Phone.serialize($this->Customs).$this->Text;
return md5($base);
}
function IsEmpty()
{
$x = empty($this->Fullname)&&empty($this->Email)&&empty($this->Company)&&empty($this->Phone)&&empty($this->Text);
if(!$x)
return false;
if(is_array(empty($this->Customs)))
foreach($this->Customs as $c)
if(!empty($c))
return false;
return true;
}
function Save()
{
if($this->Hash() != $this->SavedId)
{
$this->SavedId = $this->Hash();
DBManager::Execute(true, "INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_USER_DATA . "` (`id`,`create`,`h_fullname`,`h_email`,`h_company`,`h_phone`,`h_customs`,`h_text`) VALUES ('" . DBManager::RealEscape($this->Hash()) . "'," . intval(time()) . ",'" . DBManager::RealEscape($this->Fullname) . "','" . DBManager::RealEscape($this->Email) . "','" . DBManager::RealEscape($this->Company) . "','" . DBManager::RealEscape($this->Phone) . "','" . DBManager::RealEscape(serialize($this->Customs)) . "','" . DBManager::RealEscape($this->Text) . "');");
}
return $this->Hash();
}
function SetDetails($row,$_indexField="id")
{
$applyCkSettings = defined("CALLER_TYPE") && CALLER_TYPE == CALLER_TYPE_TRACK && VisitorMonitoring::$Visitor->FirstCall;
Server::InitDataBlock(array("INPUTS"));
$this->LoadedId = $row[$_indexField];
$this->Id = $row[$_indexField];
if(!($applyCkSettings && !Server::$Inputs[111]->Cookie))
$this->Fullname = $row["h_fullname"];
if(!($applyCkSettings && !Server::$Inputs[112]->Cookie))
$this->Email = $row["h_email"];
if(!($applyCkSettings && !Server::$Inputs[113]->Cookie))
$this->Company = $row["h_company"];
if(!($applyCkSettings && !Server::$Inputs[116]->Cookie))
$this->Phone = $row["h_phone"];
$this->Customs = @unserialize($row["h_customs"]);
$this->Text = $row["h_text"];
if($applyCkSettings)
{
if(is_array($this->Customs))
{
foreach(Server::$Inputs as $index => $input)
{
if($input->Active && empty($input->Cookie))
{
if(isset($this->Customs[$index]))
unset($this->Customs[$index]);
}
}
}
}
}
function SaveToCookie()
{
if(!$this->IsEmpty() && Cookie::Get("user_did") != ($this->Hash()))
Cookie::Set("user_did",($this->Hash()));
}
function LoadFromCookie()
{
if(!Is::Null(Cookie::Get("user_did")))
{
$this->Id = IOStruct::FilterParameter(Cookie::Get("user_did"),"",FILTER_SANITIZE_STRING,null,32);
if(strlen($this->Id)==32)
$this->Load();
else
$this->Id = "";
}
/*
Server::InitDataBlock(array("INPUTS"));
if(is_array($this->Customs))
{
foreach(Server::$Inputs as $index => $input)
{
if($input->Active && empty($input->Cookie))
{
$this->Customs[$index] = "0";
}
}
}
*/
}
function LoadFromPassThru($_overwriteExisting=false)
{
Server::InitDataBlock(array("INPUTS"));
$wc = false;
if(!$_overwriteExisting && isset($_GET["pto"]))
$_overwriteExisting = true;
$di = Server::$Inputs[111]->GetServerInput();
if(($_overwriteExisting||empty($this->Fullname)) && !empty($di))
{
$this->Fullname = $di;
$wc = true;
}
$di = Server::$Inputs[112]->GetServerInput();
if(($_overwriteExisting||empty($this->Email)) && !empty($di))
{
$this->Email = $di;
$wc = true;
}
$di = Server::$Inputs[113]->GetServerInput();
if(($_overwriteExisting||empty($this->Company)) && !empty($di))
{
$this->Company = $di;
$wc = true;
}
$di = Server::$Inputs[114]->GetServerInput();
if(($_overwriteExisting||empty($this->Text)) && !empty($di))
{
$this->Text = $di;
$wc = true;
}
$di = Server::$Inputs[116]->GetServerInput();
if(($_overwriteExisting||empty($this->Phone)) && !empty($di))
{
$this->Phone = $di;
$wc = true;
}
foreach(Server::$Inputs as $index => $input)
if($input->Custom && $input->Active)
{
$di = $input->GetServerInput();
if(($_overwriteExisting||empty($this->Customs[$index])) && (!empty($di) || $di === "0"))
{
$this->Customs[$index] = $di;
$wc = true;
}
}
return $wc;
}
function LoadFromBotAPI($_apiResponse)
{
Server::InitDataBlock(array("INPUTS"));
$wc = false;
$di = Server::$Inputs[111]->GetAPIInput($_apiResponse);
if(!empty($di))
{
$this->Fullname = $di;
$wc = true;
}
$di = Server::$Inputs[112]->GetAPIInput($_apiResponse);
if(!empty($di))
{
$this->Email = $di;
$wc = true;
}
$di = Server::$Inputs[113]->GetAPIInput($_apiResponse);
if(!empty($di))
{
$this->Company = $di;
$wc = true;
}
$di = Server::$Inputs[114]->GetAPIInput($_apiResponse);
if(!empty($di))
{
$this->Text = $di;
$wc = true;
}
$di = Server::$Inputs[116]->GetAPIInput($_apiResponse);
if(empty($this->Phone) && !empty($di))
{
$this->Phone = $di;
$wc = true;
}
foreach(Server::$Inputs as $index => $input)
if($input->Custom && $input->Active)
{
$di = $input->GetAPIInput($_apiResponse);
if(empty($this->Customs[$index]) && !empty($di))
{
$this->Customs[$index] = $di;
$wc = true;
}
}
return $wc;
}
function LoadFromLogin($_group)
{
if(Server::$Inputs[111]->IsServerInput())
$this->Fullname = Str::Cut($_group->GetServerInput(Server::$Inputs[111]),255);
if(Server::$Inputs[112]->IsServerInput())
$this->Email = Str::Cut($_group->GetServerInput(Server::$Inputs[112]),255);
if(Server::$Inputs[113]->IsServerInput())
$this->Company = Str::Cut($_group->GetServerInput(Server::$Inputs[113]),255);
if(Server::$Inputs[114]->IsServerInput())
$this->Text = Str::Cut($_group->GetServerInput(Server::$Inputs[114]),MAX_INPUT_LENGTH);
if(Server::$Inputs[116]->IsServerInput())
$this->Phone = Str::Cut($_group->GetServerInput(Server::$Inputs[116]),255);
foreach(Server::$Inputs as $index => $input)
{
if($input->Active && $input->Custom)
{
if($input->IsServerInput())
{
$this->Customs[$index] = $_group->GetServerInput($input);
}
}
}
}
function LoadFromEvent($_fieldId,$_serverResponse)
{
if($_fieldId == 111)
$this->Fullname = Str::Cut($_serverResponse,255);
if($_fieldId == 112)
$this->Email = Str::Cut($_serverResponse,255);
if($_fieldId == 113)
$this->Company = Str::Cut($_serverResponse,255);
if($_fieldId == 114)
$this->Text = Str::Cut($_serverResponse,MAX_INPUT_LENGTH);
if($_fieldId == 116)
$this->Phone = Str::Cut($_serverResponse,255);
foreach(Server::$Inputs as $index => $input)
if($input->Active && $input->Custom)
if($index == $_fieldId)
$this->Customs[$index] = $_serverResponse;
}
function IsDifference($_comparer,$_comparerCanBeNull=false)
{
$refclass = new ReflectionClass($this);
foreach ($refclass->getProperties() as $property)
{
if(($_comparerCanBeNull || !Is::Null($property->getValue($_comparer))) && $property->getValue($this) != $property->getValue($_comparer))
return true;
}
return false;
}
function FormatChatArchiveArray()
{
$customs = array();
if(is_array($this->Customs))
foreach($this->Customs as $cind => $value)
if(Server::$Inputs[$cind]->Active && Server::$Inputs[$cind]->Custom)
$customs[Server::$Inputs[$cind]->Name] = $value;
return $customs;
}
function Load()
{
if(!empty($this->Id) && $this->Id == $this->LoadedId)
return false;
if($result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_USER_DATA . "` WHERE `id`='" . DBManager::RealEscape($this->Id) . "';"))
while($row = DBManager::FetchArray($result))
{
$this->SetDetails($row);
$this->LoadFromPassThru();
return true;
}
return false;
}
function GetXML()
{
$xml = "<d f111=\"".base64_encode($this->GetInputData(111,true))."\" f112=\"".base64_encode($this->GetInputData(112,true))."\" f113=\"".base64_encode($this->GetInputData(113,true))."\" f116=\"".base64_encode($this->GetInputData(116,true))."\" f114=\"".base64_encode($this->Text)."\"";
if(is_array($this->Customs))
foreach($this->Customs as $i => $c)
$xml .= " f".$i."=\"" . base64_encode($this->GetInputData($i,true)) . "\"";
return $xml . "></d>";
}
static function FromTicketMessage($_ticketMessage)
{
$d = new UserData($_ticketMessage->Fullname,$_ticketMessage->Email,$_ticketMessage->Company,$_ticketMessage->Phone,$_ticketMessage->Customs,"");
$d->Id = $d->Hash();
return $d;
}
static function FromOperatorInput()
{
$d = new UserData($_POST['p_vi_111'],$_POST['p_vi_112'],$_POST['p_vi_113'],$_POST['p_vi_116']);
$d->Id = $d->Hash();
return $d;
}
static function FromSystemId($_systemId)
{
$d = new UserData();
$parts = explode("~",$_systemId);
$visitorid = $parts[0];
$result = DBManager::Execute(true, $dx = "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITORS . "` AS `tv` INNER JOIN `" . DB_PREFIX . DATABASE_USER_DATA . "` AS `td` ON `tv`.`data_id`=`td`.`id` WHERE `tv`.`id`='" . DBManager::RealEscape($visitorid) . "' LIMIT 1;");
if($result)
if($row = DBManager::FetchArray($result))
$d->SetDetails($row);
return $d;
}
}
class Cookie
{
static function GetCookiePrefix()
{
$prefix = "lz";
if(isset($_GET["cpr"]) && strlen($_GET["cpr"]) == 5)
$prefix .= "_" . $_GET["cpr"];
return $prefix . "_";
}
static function Set($_key,$_value,$_onlyWhenEmpty=false)
{
$mustSet = ($_key == "no_cookie" || $_key == "no_tracking");
if(!$mustSet && Configuration::DoNotTrack())
return;
if(!$mustSet && !Is::Null(Cookie::Get("no_cookie")) || !Is::Null(Cookie::Get("no_tracking")))
return;
if(!$mustSet && !empty(Server::$Configuration->File["gl_cooi"]) && Is::Null(Cookie::Get("userid")) && !isset($_GET["oica"]))
return;
if($mustSet || (!empty(Server::$Configuration->File["gl_colt"]) && !empty($_value)))
{
$current = Cookie::Get($_key);
if($_onlyWhenEmpty && $current != null)
return;
if($current == $_value)
return;
$lifetime = ((empty(Server::$Configuration->File["gl_colt"])) ? 0 : (time()+(Server::$Configuration->File["gl_colt"]*86400)));
setcookie(self::GetCookiePrefix() . $_key,($_COOKIE[self::GetCookiePrefix() . $_key] = base64_encode($_value)),$lifetime,null,null,null,true);
}
}
static function Get($_key,$_filter=false,$_maxlen=0)
{
if(($_key != "no_cookie" && $_key != "no_tracking") && !Is::Null(Cookie::Get("no_cookie")))
return null;
if(empty(Server::$Configuration->File["gl_colt"]))
return null;
if(empty($_COOKIE[self::GetCookiePrefix() . $_key]))
return null;
if($_filter)
return IOStruct::FilterParameter(base64_decode($_COOKIE[self::GetCookiePrefix() . $_key]),"",FILTER_SANITIZE_STRING,null,$_maxlen);
$cd = base64_decode($_COOKIE[self::GetCookiePrefix() . $_key]);
return $cd;
}
static function Remove($_key)
{
setcookie(self::GetCookiePrefix() . $_key, "", time() - 3600);
}
static function RemoveAll()
{
$ckeys = array("lz_geo_city","lz_geo_ctryiso","lz_geo_data","lz_geo_isp","lz_geo_lat","lz_geo_long","lz_geo_region","lz_geo_tz","lz_last_visit","lz_userid","lz_visits");
foreach($ckeys as $key)
setcookie($key, "", time()-3600);
}
}
class LocalizationManager
{
public static $TranslationStrings;
public static $Direction;
static function GetLocalizationFileString($_language, $_mobile = false, $_writeModified = false)
{
if(strpos($_language,"..") === false && strlen($_language) <= 5)
{
$inner = (!$_mobile) ? "server" : "client";
$file = PATH_LOCALIZATION . strtolower($_language) .".". $inner . ($_writeModified ? ".my" : "") . ".php";
return $file;
}
return "";
}
static function Detect()
{
if(defined("CALLER_TYPE") && CALLER_TYPE == CALLER_TYPE_INTERNAL && defined("CALLER_SYSTEM_ID"))
{
$langs = strtolower(Server::$Operators[CALLER_SYSTEM_ID]->Languages);
if(strpos($langs,",") !== false)
$langs = explode(",",$langs)[0];
return $langs;
}
else
{
$_isoTwoletterCode = LocalizationManager::GetBrowserLocalization();
return strtolower($_isoTwoletterCode[0]);
}
}
static function AutoLoad($_isoTwoletterCode="",$_require=false)
{
if(DBManager::$Connected)
{
Server::InitDataBlock(array("LANGUAGES"));
if(!$_require && !empty(Visitor::$BrowserLanguage))
return;
$isoToRequire = "en";
if(empty($_isoTwoletterCode))
{
$_isoTwoletterCode = LocalizationManager::Detect();
}
/*
if(!empty(Server::$Configuration->File["gl_on_def_lang"]) && file_exists($tfile=LocalizationManager::GetLocalizationFileString(Server::$Configuration->File["gl_default_language"])) && @filesize($tfile)>0)
{
Visitor::$BrowserLanguage = Server::$Configuration->File["gl_default_language"];
$isoToRequire = Server::$Configuration->File["gl_default_language"];
}
else*/if(empty($_isoTwoletterCode) || (!empty($_isoTwoletterCode) && strpos($_isoTwoletterCode,"..") === false))
{
// det list
if(!empty($_isoTwoletterCode) && strlen($_isoTwoletterCode) >= 5 && substr($_isoTwoletterCode,2,1) == "-" && file_exists($tfile=LocalizationManager::GetLocalizationFileString(substr($_isoTwoletterCode, 0, 5),false,true)) && @filesize($tfile)>0)
$isoToRequire = $s_browser_language = strtolower(substr($_isoTwoletterCode,0,5));
else if(!empty($_isoTwoletterCode) && strlen($_isoTwoletterCode) >= 5 && substr($_isoTwoletterCode,2,1) == "-" && file_exists($tfile=LocalizationManager::GetLocalizationFileString(substr($_isoTwoletterCode, 0, 5),false,false)) && @filesize($tfile)>0)
$isoToRequire = $s_browser_language = strtolower(substr($_isoTwoletterCode,0,5));
// det single
else if(!empty($_isoTwoletterCode) && strlen($_isoTwoletterCode) > 1 && file_exists($tfile=LocalizationManager::GetLocalizationFileString(substr($_isoTwoletterCode, 0, 2),false,true)) && @filesize($tfile)>0)
$isoToRequire = $s_browser_language = strtolower(substr($_isoTwoletterCode,0,2));
else if(!empty($_isoTwoletterCode) && strlen($_isoTwoletterCode) > 1 && file_exists($tfile=LocalizationManager::GetLocalizationFileString(substr($_isoTwoletterCode, 0, 2),false,false)) && @filesize($tfile)>0)
$isoToRequire = $s_browser_language = strtolower(substr($_isoTwoletterCode,0,2));
// def
else if(file_exists($tfile=LocalizationManager::GetLocalizationFileString(Server::$Configuration->File["gl_default_language"],false,true)) && @filesize($tfile)>0)
$isoToRequire = $s_browser_language = Server::$Configuration->File["gl_default_language"];
else if(file_exists($tfile=LocalizationManager::GetLocalizationFileString(Server::$Configuration->File["gl_default_language"],false,false)) && @filesize($tfile)>0)
$isoToRequire = $s_browser_language = Server::$Configuration->File["gl_default_language"];
if(isset($s_browser_language))
Visitor::$BrowserLanguage = $s_browser_language;
}
else if(file_exists(LocalizationManager::GetLocalizationFileString(Server::$Configuration->File["gl_default_language"])))
$isoToRequire = Server::$Configuration->File["gl_default_language"];
if(empty(Visitor::$BrowserLanguage) && file_exists(LocalizationManager::GetLocalizationFileString("en")))
Visitor::$BrowserLanguage = "en";
LocalizationManager::$Direction = ((Server::$Languages[strtoupper(Visitor::$BrowserLanguage)][2]) ? "rtl":"ltr");
if($_require)
DataInput::Build();
}
else
{
// installation wizard
$bl = substr(@$_SERVER['HTTP_ACCEPT_LANGUAGE'], 0, 2);
if(strtolower($bl)=="de")
Visitor::$BrowserLanguage = $isoToRequire = "de";
else
Visitor::$BrowserLanguage = $isoToRequire = "en";
}
if(!empty($isoToRequire))
{
if($isoToRequire != "en")
{
LocalizationManager::LoadFromFile("en");
}
LocalizationManager::LoadFromFile($isoToRequire);
}
}
static function LoadFromFile($_isoTwoletterCode)
{
global $LZLANG;
IOStruct::RequireTranslation(LocalizationManager::GetLocalizationFileString($_isoTwoletterCode));
LocalizationManager::$TranslationStrings = $LZLANG;
}
static function GetBrowserLocalization($country = "",$base="en")
{
Server::InitDataBlock(array("LANGUAGES","COUNTRIES"));
//if(!empty(Server::$Configuration->File["gl_on_def_lang"]))
// $base = Server::$Configuration->File["gl_default_language"];
//else if(isset(Server::$Configuration->File["gl_dsbl"]) && !Server::$Configuration->File["gl_dsbl"])
// $base = Server::$Configuration->File["gl_default_language"];
/*else*/if(!empty($_SERVER["HTTP_ACCEPT_LANGUAGE"]))
$base = @$_SERVER["HTTP_ACCEPT_LANGUAGE"];
$ptlang = LocalizationManager::ReadParams();
$language = str_replace(array(",","_"," ",")","("),array(";","-","","",""),((!empty($ptlang)) ? strtoupper(($ptlang)) : ((!empty($base)) ? strtoupper($base) : "")));
if(strlen($language) > 5 || strpos($language,";") !== false)
{
$parts = explode(";",$language);
if(count($parts) > 0)
$language = $parts[0];
else
$language = substr($language,0,5);
}
if(strlen($language) >= 2)
{
$parts = explode("-",$language);
if(!isset(Server::$Languages[$language]))
{
$language = $parts[0];
if(!isset(Server::$Languages[$language]))
$language = "";
}
if(count($parts)>1 && isset(Server::$Countries[$parts[1]]))
$country = $parts[1];
}
else if(strlen($language) < 2)
$language = "";
return array($language,$country);
}
static function ImplodeLanguages($_lang)
{
if(strlen($_lang) == 0)
return "";
$array_lang = explode(",",$_lang);
foreach($array_lang as $key => $lang)
if($key == 0)
{
$_lang = strtoupper(substr(trim($lang),0,2));
break;
}
return (strlen($_lang) > 0) ? $_lang : "";
}
static function Replace($_html)
{
$_html = str_replace("%iso_lang%",LocalizationManager::Detect(),$_html);
return $_html;
}
static function ReadParams()
{
if(!empty($_GET["ptl"]))
return Communication::GetParameter("ptl","",$c,FILTER_SANITIZE_SPECIAL_CHARS,null,5,false,false);
// deprecated, compatibility
if(!empty($_GET["el"]))
return Communication::GetParameter("el","",$c,FILTER_SANITIZE_SPECIAL_CHARS,null,5);
return "";
}
static function ReaderHeaderParam()
{
if(!empty($_GET["pth"]))
return Communication::GetParameter("pth","",$c,FILTER_SANITIZE_URL,null,1024,false,false);
// deprecated, compatibility
if(!empty($_GET["eh"]))
return Communication::GetParameter("eh","",$c,FILTER_SANITIZE_SPECIAL_CHARS);
// fallback always from config
return Server::$Configuration->File["gl_cali"];
}
static function ReaderAreaCodeParam()
{
if(!empty($_GET["ptw"]))
return Communication::GetParameter("ptw","",$c,null,null,255,false,false);
// deprecated, compatibility
if(!empty($_GET["code"]))
return Communication::GetParameter("code","",$c,FILTER_SANITIZE_SPECIAL_CHARS,null,255);
return "";
}
}
class GeoTracking
{
static function SpanRemove($_all)
{
if($_all || (GeoTracking::SpanGet() < time()))
GeoTracking::SpanSet(0);
}
static function SpanExists()
{
return !Is::Null(GeoTracking::SpanGet());
}
static function SpanGet()
{
if(!DBManager::$Connected)
return time();
if(isset(Server::$Configuration->File["gl_db_gtspan"]))
return Server::$Configuration->File["gl_db_gtspan"];
else
return 0;
}
static function SpanSet($_value)
{
if(DBManager::$Connected && @Server::$Configuration->File["gl_db_gtspan"]!=$_value)
DBManager::Execute(true, "REPLACE INTO `" . DB_PREFIX . DATABASE_CONFIG . "` (`key`, `value`) VALUES ('gl_db_gtspan','" . intval(Server::$Configuration->File["gl_db_gtspan"] = $_value) . "');");
}
static function SpanCreate($_sspan)
{
if($_sspan <= CONNECTION_ERROR_SPAN)
GeoTracking::SpanSet((time()+$_sspan));
else
GeoTracking::SpanSet((time()+600));
}
static function Replace($_toReplace, $jsa = "")
{
if(isset(Server::$Configuration->File["gl_use_ngl"]) && !empty(Server::$Configuration->File["gl_use_ngl"]))
{
$url = LIVEZILLA_URL . "geo.php";
$_toReplace = str_replace("<!--geo_url-->",base64_encode($url."?a=1"),$_toReplace);
}
else
$_toReplace = str_replace("<!--geo_url-->","",$_toReplace);
$_toReplace = str_replace("<!--calcoak-->",$jsa,$_toReplace);
$_toReplace = str_replace("<!--mip-->",Communication::GetIP(false,true),$_toReplace);
return $_toReplace;
}
}
class Is
{
static function Defined($_definition)
{
if(defined($_definition))
return constant($_definition);
else
return false;
}
static function Int($_int)
{
return (preg_match( '/^\d*$/' , $_int) == 1);
}
static function Null($_var)
{
return empty($_var);
}
static function WildcardMatch($_template,$_comparer,$_ignoreStartAndEnd=false)
{
if($_template=="*")
return true;
if(!$_ignoreStartAndEnd)
{
$spacer = md5(rand());
$_template = str_replace("?",$spacer,strtolower($_template));
$_comparer = str_replace("?",$spacer,strtolower($_comparer));
}
else
$spacer = "";
$_template = str_replace("*","(.*)",$_template);
return (preg_match("(".$spacer.$_template.$spacer.")",$spacer.$_comparer.$spacer)>0);
}
static function ImageFilename($_filename)
{
$_filename = strtolower($_filename);
return Str::EndsWith($_filename,".gif") || Str::EndsWith($_filename,".jpeg") || Str::EndsWith($_filename,".jpg") || Str::EndsWith($_filename,".bmp") || Str::EndsWith($_filename,".png");
}
}
class To
{
static function BoolString($_value,$_toString=true)
{
if($_toString)
return ($_value) ? "true" : "false";
else
return ($_value) ? "1" : "0";
}
static function XMLTag($_name,$_content,$_attrArray)
{
$xml = "<".$_name;
foreach($_attrArray as $attr => $val)
{
$xml .= " " . $attr . "=\"" . base64_encode($val)."\"";
}
return $xml . ">" . $_content . "</".$_name.">";
}
static function XMLTags($_list)
{
$xml ="";
foreach($_list as $obj)
$xml .= $obj->GetXML();
return $xml;
}
static function MIMEType($_filename)
{
$idx = explode(".", strtolower($_filename));
$count_explode = count($idx);
$idx = strtolower($idx[$count_explode-1]);
$mimet = array(
'txt' => 'text/plain',
'htm' => 'text/html',
'html' => 'text/html',
'php' => 'text/html',
'css' => 'text/css',
'js' => 'application/javascript',
'json' => 'application/json',
'xml' => 'application/xml',
'swf' => 'application/x-shockwave-flash',
'flv' => 'video/x-flv',
'png' => 'image/png',
'jpe' => 'image/jpeg',
'jpeg' => 'image/jpeg',
'jpg' => 'image/jpeg',
'gif' => 'image/gif',
'bmp' => 'image/bmp',
'ico' => 'image/vnd.microsoft.icon',
'tiff' => 'image/tiff',
'tif' => 'image/tiff',
'svg' => 'image/svg+xml',
'svgz' => 'image/svg+xml',
'zip' => 'application/zip',
'rar' => 'application/x-rar-compressed',
'exe' => 'application/x-msdownload',
'msi' => 'application/x-msdownload',
'cab' => 'application/vnd.ms-cab-compressed',
'mp3' => 'audio/mpeg',
'qt' => 'video/quicktime',
'mov' => 'video/quicktime',
'pdf' => 'application/pdf',
'psd' => 'image/vnd.adobe.photoshop',
'ai' => 'application/postscript',
'eps' => 'application/postscript',
'ps' => 'application/postscript',
'doc' => 'application/msword',
'rtf' => 'application/rtf',
'xls' => 'application/vnd.ms-excel',
'ppt' => 'application/vnd.ms-powerpoint',
'docx' => 'application/msword',
'xlsx' => 'application/vnd.ms-excel',
'pptx' => 'application/vnd.ms-powerpoint',
'odt' => 'application/vnd.oasis.opendocument.text',
'ods' => 'application/vnd.oasis.opendocument.spreadsheet',
);
if(isset($mimet[$idx]))
return $mimet[$idx];
else
return 'application/octet-stream';
}
}
class Str
{
static function Cut($_value ,$_maxlength, $_addDots=false)
{
if(function_exists("mb_strlen"))
{
if(mb_strlen($_value,'utf-8')>$_maxlength)
{
if($_addDots)
return mb_substr($_value,0,$_maxlength-3,'utf-8')."...";
else
return mb_substr($_value,0,$_maxlength,'utf-8');
}
}
else
{
if(strlen($_value)>$_maxlength)
{
if($_addDots)
return substr($_value,0,$_maxlength-3)."...";
else
return substr($_value,0,$_maxlength);
}
}
return $_value;
}
static function EndsWith($haystack, $needle)
{
$length = strlen($needle);
if ($length == 0) {
return true;
}
return (substr($haystack, -$length) === $needle);
}
static function ToEnglishStyle($_str,$_encoding="UTF-8")
{
if(function_exists("mb_convert_case"))
return mb_convert_case($_str, MB_CASE_TITLE, $_encoding);
else
return utf8_encode(ucwords(strtolower(utf8_decode($_str))));
}
static function ToLower($_str,$_encoding="UTF-8")
{
if(function_exists("mb_strtolower"))
return mb_strtolower($_str, $_encoding);
else
return utf8_encode(strtolower(utf8_decode($_str)));
}
static function EscapePushMessage($_post)
{
if(strpos($_post,'[__[') !== false && strpos($_post,']__]') !== false)
{
$parts = explode('[__[',str_replace(']__]','',$_post));
$_post = $parts[0];
if(strpos($parts[1],'invite_info:')===0)
{
return null;
}
else if(strpos($parts[1],'auto_forward:')===0)
{
return null;
}
}
return $_post;
}
static function Append($_string,$_append,$_separator=",")
{
if(!empty($_string))
$_string .= $_separator . $_append;
else
$_string = $_append;
return $_string;
}
static function DataURLToBinary($_str)
{
$_str = substr($_str,strpos($_str,",")+1);
$_str = str_replace(' ','+',$_str);
$_str = base64_decode($_str);
return $_str;
}
}
class Num
{
static function Divide($_numerator,$_denominator,$_round=false,$_floor=false)
{
if(empty($_denominator) || $_denominator == 0)
return 0;
else if($_round)
return round($_numerator/$_denominator,$_round);
else if($_floor)
return floor($_numerator/$_denominator);
else
return $_numerator/$_denominator;
}
}
?>