Your IP : 216.73.216.26
<?php
/****************************************************************************************
* LiveZilla objects.external.inc.php
*
* Copyright 2017 LiveZilla GmbH
* All rights reserved.
* LiveZilla is a registered trademark.
*
* Improper changes to this file may cause critical errors.
***************************************************************************************/
if(!defined("IN_LIVEZILLA"))
die();
class GroupBuilder
{
public $InternalUsers;
public $GroupAvailable = false;
public $GroupValues = array();
public $Result;
public $ErrorHTML = "''";
public $ReqGroup;
public $ReqOperator;
public $Parameters;
function __construct($_reqGroup="",$_reqOperator="",$allowCom=true)
{
$reqGroup = UserGroup::ReadParams();
$this->ReqGroup = (!empty($reqGroup)) ? $reqGroup : $_reqGroup;
$this->ReqOperator = (!empty($_GET["operator"])) ? Operator::ReadParams() : $_reqOperator;
$this->GroupValues["groups_online"] = array();
$this->GroupValues["groups_offline"] = array();
$this->GroupValues["groups_online_amounts"] = array();
$this->GroupValues["groups_output"] = array();
$this->GroupValues["groups_hidden"] = array();
$this->GroupValues["set_by_get_user"] = null;
$this->GroupValues["set_by_get_group"] = null;
$this->GroupValues["set_by_cookie"] = null;
$this->GroupValues["set_by_standard"] = null;
$this->GroupValues["set_by_online"] = null;
$this->GroupValues["req_for_user"] = !empty($this->ReqOperator);
$this->GroupValues["req_for_group"] = !empty($this->ReqGroup);
$this->Parameters = Communication::GetTargetParameters($allowCom);
if($this->Parameters["include_group"] != null || $this->Parameters["include_user"] != null)
{
foreach(Server::$Groups as $gid => $group)
if(!($this->Parameters["include_group"] != null && in_array($gid,$this->Parameters["include_group"])))
{
if(!($this->Parameters["include_user"] != null && in_array($gid,Server::$Operators[Operator::GetSystemId($this->Parameters["include_user"])]->GetGroupList(false))))
$this->GroupValues["groups_hidden"][] = $gid;
}
}
if($this->Parameters["exclude"] != null)
$this->GroupValues["groups_hidden"] = $this->Parameters["exclude"];
}
function GetTargetGroup(&$_operatorCount,$_prInternalId="",$_prGroupId="",$offdef = null,$offdefocunt=0)
{
$groups = array_merge($this->GroupValues["groups_output"],$this->GroupValues["groups_offline"]);
if(!empty($_prInternalId) && !empty(Server::$Operators[$_prInternalId]) && Server::$Operators[$_prInternalId]->Status < USER_STATUS_OFFLINE)
{
if(!empty($_prGroupId) && Server::$Operators[$_prInternalId]->IsInGroup($_prGroupId))
if(Server::$Groups[$_prGroupId]->IsExternal && !in_array($_prGroupId,$this->GroupValues["groups_hidden"]) && Server::$Groups[$_prGroupId]->IsOpeningHour(false))
{
$_operatorCount = (!empty($this->GroupValues["groups_online_amounts"][$_prGroupId])) ? $this->GroupValues["groups_online_amounts"][$_prGroupId] : 0;
return $_prGroupId;
}
foreach(Server::$Operators[$_prInternalId]->GetGroupList(true) as $id)
if(Server::$Groups[$id]->IsExternal && !in_array($id,$this->GroupValues["groups_hidden"]) && Server::$Groups[$id]->IsOpeningHour(false))
{
$_operatorCount = (!empty($this->GroupValues["groups_online_amounts"][$id])) ? $this->GroupValues["groups_online_amounts"][$id] : 0;
return $id;
}
}
if(defined("IGNORE_WM") || empty($this->GroupValues["set_by_get_group"]))
{
$_operatorCount = 0;
foreach($groups as $id => $values)
if(Server::$Groups[$id]->IsExternal && !in_array($id,$this->GroupValues["groups_hidden"]) && Server::$Groups[$id]->IsOpeningHour(false) && Server::$Groups[$id]->IsHumanAvailable() /*&& !Server::$Groups[$id]->HasWelcomeManager()*/)
{
$_operatorCount = (!empty($this->GroupValues["groups_online_amounts"][$id])) ? $this->GroupValues["groups_online_amounts"][$id] : 0;
return $id;
}
}
$_operatorCount = 0;
foreach($groups as $id => $values)
if(Server::$Groups[$id]->IsExternal && !in_array($id,$this->GroupValues["groups_hidden"]) && Server::$Groups[$id]->IsOpeningHour(false))
{
$_operatorCount = (!empty($this->GroupValues["groups_online_amounts"][$id])) ? $this->GroupValues["groups_online_amounts"][$id] : 0;
return $id;
}
else if(Server::$Groups[$id]->IsStandard || empty($offdef))
{
$offdefocunt = (!empty($this->GroupValues["groups_online_amounts"][$id])) ? $this->GroupValues["groups_online_amounts"][$id] : 0;
$offdef = $id;
}
$_operatorCount = $offdefocunt;
return $offdef;
}
function GetHTML($_language)
{
$html_groups = "";
foreach(Server::$Groups as $id => $group)
if($group->IsExternal && !in_array($id,$this->GroupValues["groups_hidden"]))
$html_groups .= "<option value=\"".$id."\">".$group->GetDescription($_language)."</option>";
return $html_groups;
}
function Generate($_visitor=null,$_allowBots=false)
{
global $LZLANG;
foreach(Server::$Operators as $operator)
{
if($operator->LastActive > (time()-Server::$Configuration->File["timeout_clients"]) && $operator->Status < USER_STATUS_OFFLINE && ($_allowBots || !$operator->IsBot) && !$operator->MobileSleep())
{
if(!$operator->IsExternal(Server::$Groups))
continue;
$igroups = $operator->GetGroupList(true);
for($count=0;$count<count($igroups);$count++)
{
if($operator->UserId == $this->ReqOperator)
if(!($this->GroupValues["req_for_group"] && $igroups[$count] != $this->ReqGroup) || (isset($_GET[GET_EXTERN_PREFERENCE]) && Encoding::Base64UrlDecode($_GET[GET_EXTERN_PREFERENCE]) == "user"))
$this->GroupValues["set_by_get_user"] = $igroups[$count];
if(!isset($this->GroupValues["groups_online_amounts"][$igroups[$count]]))
$this->GroupValues["groups_online_amounts"][$igroups[$count]] = 0;
if($operator->IsBot)
$this->GroupValues["groups_online_amounts"][$igroups[$count]]+=1;
else if(isset(Server::$Groups[$igroups[$count]]))
{
if($operator->GetMaxChatAmountStatus(Server::$Groups[$igroups[$count]]) != USER_STATUS_AWAY)
$this->GroupValues["groups_online_amounts"][$igroups[$count]]+=2;
}
}
}
}
$counter = 0;
if(is_array(Server::$Groups))
foreach(Server::$Groups as $id => $group)
{
if(!$group->IsExternal)
continue;
$used = false;
$language = LocalizationManager::GetBrowserLocalization();
$language = $language[0];
$amount = (isset($this->GroupValues["groups_online_amounts"]) && is_array($this->GroupValues["groups_online_amounts"]) && array_key_exists($id,$this->GroupValues["groups_online_amounts"]) && $group->IsOpeningHour()) ? $this->GroupValues["groups_online_amounts"][$id] : 0;
$transport = base64_encode($id) . "," . base64_encode($amount) . "," . base64_encode($group->GetDescription($language)) . "," . base64_encode($group->Email);
if($this->GroupValues["req_for_group"] && $id == $this->ReqGroup)
{$this->GroupValues["set_by_get_group"] = $id;$used=true;}
elseif(Cookie::Get("login_group") != null && $id == Cookie::Get("login_group") && !isset($requested_group) && !empty(Server::$Configuration->File["gl_save_op"]))
{$this->GroupValues["set_by_cookie"] = $id;$used=true;}
elseif($group->IsStandard)
{$this->GroupValues["set_by_standard"] = $id;$used=true;}
elseif(empty($this->GroupValues["set_by_online"]))
{$this->GroupValues["set_by_online"] = $id;$used=true;}
if(!in_array($id,$this->GroupValues["groups_hidden"]) && ($group->IsExternal || $used))
{
$counter++;
if($amount > 0)
{
$this->GroupAvailable = true;
$this->GroupValues["groups_online"][$id] = $transport;
}
else
{
if($group->IsStandard)
{
$na[$id] = $transport;
$na = array_merge($na,$this->GroupValues["groups_offline"]);
$this->GroupValues["groups_offline"] = $na;
}
else
$this->GroupValues["groups_offline"][$id] = $transport;
}
}
}
if(isset($_GET[GET_EXTERN_PREFERENCE]) && Encoding::Base64UrlDecode($_GET[GET_EXTERN_PREFERENCE]) == "group")
{
if(isset($this->GroupValues["groups_online_amounts"][$this->ReqGroup]) && $this->GroupValues["groups_online_amounts"][$this->ReqGroup] > 0)
{
$this->GroupValues["set_by_get_user"] = null;
$this->GroupValues["req_for_user"] = false;
}
}
if(!empty($this->GroupValues["set_by_get_user"]) && isset($this->GroupValues["groups_online"][$this->GroupValues["set_by_get_user"]]))
$this->GroupValues["groups_output"][$this->GroupValues["set_by_get_user"]] = $this->GroupValues["groups_online"][$this->GroupValues["set_by_get_user"]];
else if(!empty($this->GroupValues["set_by_get_group"]) && isset($this->GroupValues["groups_online"][$this->GroupValues["set_by_get_group"]]))
$this->GroupValues["groups_output"][$this->GroupValues["set_by_get_group"]] = $this->GroupValues["groups_online"][$this->GroupValues["set_by_get_group"]];
else if(!empty($this->GroupValues["set_by_cookie"]) && isset($this->GroupValues["groups_online"][$this->GroupValues["set_by_cookie"]]))
$this->GroupValues["groups_output"][$this->GroupValues["set_by_cookie"]] = $this->GroupValues["groups_online"][$this->GroupValues["set_by_cookie"]];
else if(!empty($this->GroupValues["set_by_standard"]) && isset($this->GroupValues["groups_online"][$this->GroupValues["set_by_standard"]]))
$this->GroupValues["groups_output"][$this->GroupValues["set_by_standard"]] = $this->GroupValues["groups_online"][$this->GroupValues["set_by_standard"]];
else if(!empty($this->GroupValues["set_by_online"]) && isset($this->GroupValues["groups_online"][$this->GroupValues["set_by_online"]]))
$this->GroupValues["groups_output"][$this->GroupValues["set_by_online"]] = $this->GroupValues["groups_online"][$this->GroupValues["set_by_online"]];
else if(!empty($this->GroupValues["set_by_cookie"]) && empty($this->GroupValues["groups_output"]) && !empty($this->GroupValues["groups_offline"][$this->GroupValues["set_by_cookie"]]))
$this->GroupValues["groups_output"][$this->GroupValues["set_by_cookie"]] = $this->GroupValues["groups_offline"][$this->GroupValues["set_by_cookie"]];
else if(!empty($this->GroupValues["set_by_get_group"]) && empty($this->GroupValues["groups_output"]) && !empty($this->GroupValues["groups_offline"][$this->GroupValues["set_by_get_group"]]))
$this->GroupValues["groups_output"][$this->GroupValues["set_by_get_group"]] = $this->GroupValues["groups_offline"][$this->GroupValues["set_by_get_group"]];
foreach($this->GroupValues["groups_online"] as $id => $transport)
if(!isset($this->GroupValues["groups_output"][$id]))
$this->GroupValues["groups_output"][$id] = $transport;
if(empty($this->GroupValues["set_by_get_group"]) || empty($this->GroupValues["groups_online_amounts"][$this->GroupValues["set_by_get_group"]]))
{
$ngroups = array();
foreach($this->GroupValues["groups_output"] as $id => $group)
{
$ngroups[$id] = (!empty($this->GroupValues["groups_online_amounts"][$id])) ? $this->GroupValues["groups_online_amounts"][$id] : 0;
if($id == $this->GroupValues["set_by_standard"])
$ngroups[$id] = 10000;
}
arsort($ngroups);
$nsgroups = array();
foreach($ngroups as $id => $amount)
$nsgroups[$id] = $this->GroupValues["groups_output"][$id];
$this->GroupValues["groups_output"] = $nsgroups;
}
$result = array_merge($this->GroupValues["groups_output"],$this->GroupValues["groups_offline"]);
foreach($result as $key => $value)
{
$chat_input_fields = "new Array(";
$count = 0;
foreach(Server::$Groups[$key]->ChatInputsHidden as $index)
{
if($count > 0)$chat_input_fields.=",";
$chat_input_fields.="'".$index."'";
$count++;
}
$value .= ",".base64_encode($chat_input_fields . ");");
$chat_input_fields = "new Array(";
$count = 0;
foreach(Server::$Groups[$key]->ChatInputsMandatory as $index)
{
if($count > 0)$chat_input_fields.=",";
$chat_input_fields.="'".$index."'";
$count++;
}
$value .= ",".base64_encode($chat_input_fields . ");");
$ticket_input_fields = "new Array(";
$count = 0;
foreach(Server::$Groups[$key]->TicketInputsHidden as $index)
{
if($count > 0)$ticket_input_fields.=",";
$ticket_input_fields.="'".$index."'";
$count++;
}
$value .= ",".base64_encode($ticket_input_fields . ");");
$ticket_input_fields = "new Array(";
$count = 0;
foreach(Server::$Groups[$key]->TicketInputsMandatory as $index)
{
if($count > 0)$ticket_input_fields.=",";
$ticket_input_fields.="'".$index."'";
$count++;
}
$value .= ",".base64_encode($ticket_input_fields . ");");
$language = (($_visitor != null) ? $_visitor->Language : "");
if(empty($language))
{
$language = LocalizationManager::GetBrowserLocalization();
$language = $language[0];
}
$ptlang = LocalizationManager::ReadParams();
if($ptlang != "" && strlen($ptlang) < 6)
$language = strtoupper($ptlang);
$mes = PredefinedMessage::GetByLanguage(Server::$Groups[$key]->PredefinedMessages,$language);
if($mes != null)
{
$value .= ",".base64_encode($mes->ChatInformation);
$value .= ",".base64_encode($mes->ChatInformationOffline);
$value .= ",".base64_encode($mes->CallMeBackInformation);
$value .= ",".base64_encode($mes->TicketInformation);
$value .= ",".base64_encode($mes->TOSChat);
$value .= ",".base64_encode($mes->TOSTicket);
$value .= ",".base64_encode($mes->TOSCallback);
}
else
{
$value .= ",".base64_encode("");
$value .= ",".base64_encode("");
$value .= ",".base64_encode("");
$value .= ",".base64_encode("");
$value .= ",".base64_encode("");
$value .= ",".base64_encode("");
$value .= ",".base64_encode("");
}
$chat_functions = "[";
$count = 0;
foreach(Server::$Groups[$key]->ChatFunctions as $index)
{
if($count > 0)$chat_functions.=",";
$chat_functions.="'".$index."'";
$count++;
}
$value .= ",".base64_encode($chat_functions . "]");
if(!empty($this->Result))
$this->Result .= ";" . $value;
else
$this->Result = $value;
}
if($counter == 0)
$this->ErrorHTML = $LZLANG["client_error_groups"];
}
static function GetLanguageSelects($_mylang,$tlanguages="")
{
foreach(Server::$Languages as $iso => $langar)
if($langar[1])
$tlanguages .= "<option value=\"".strtolower($iso)."\"".(($_mylang[0]==$iso || (strtolower($iso) == strtolower(Server::$Configuration->File["gl_default_language"]) && (empty($_mylang[0]) || (!empty($_mylang[0]) && isset(Server::$Languages[$_mylang[0]]) && !Server::$Languages[$_mylang[0]][1]))))?" SELECTED":"").">".$langar[0]."</option>";
return $tlanguages;
}
}
class ExternalChat
{
static function ReadTextColor()
{
return Communication::ReadParameter("etc","#2e8ae5");
}
static function ReadBackgroundColor()
{
return Communication::ReadParameter("epc","#3091f2");
}
static function Login($_user,$_group)
{
}
static function Listen($_user,$init=false)
{
}
static function GetAllowedParameters()
{
return Communication::GetTargetParameterString("",null);
}
static function ReplaceLogo($_html)
{
$hlurl = LocalizationManager::ReaderHeaderParam();
if(!empty($hlurl))
$_html = str_replace("<!--logo-->","<img src=\"".$hlurl."\" border=\"0\"><br>",$_html);
if(!empty(Server::$Configuration->File["gl_cahi"]))
$_html = str_replace("<!--background-->","<img src=\"".Server::$Configuration->File["gl_cahi"]."\" border=\"0\"><br>",$_html);
return $_html;
}
}
class ChatRouter
{
public $OperatorsBusy;
public $OperatorsAvailable;
public $TargetGroupId;
public $TargetOperatorSystemId;
public $PreviousOperatorSystemId;
public $WasTarget = false;
public $IsPredefined = false;
public static $WelcomeManager;
function Find($_visitor,$_allowBots=false,$_requireBot=false,$_exclude=null)
{
$util=0;
$this->OperatorsAvailable = array();
$this->OperatorsBusy = array();
$backup_target = null;
$direct_target = null;
$result = true;
$fromDepartment = $fromDepartmentBusy = false;
$this->TargetOperatorSystemId = $this->PreviousOperatorSystemId;
$predefined = $this->GetPredefinedOperator($_visitor,$direct_target,$_allowBots,$_requireBot);
$this->WasTarget = (!empty($this->PreviousOperatorSystemId) || !empty($predefined));
foreach(Server::$Groups as $id => $group)
$utilization[$id] = 0;
foreach(Server::$Operators as $systemId => $internal)
{
if(!empty($_exclude) && in_array($systemId,$_exclude))
continue;
if(!$internal->IsExternal(Server::$Groups,null,null,false))
continue;
$prioSleep = $internal->PrioritySleep($this->TargetGroupId);
if(!$internal->MobileSleep($_visitor->Browsers[0]) && !$prioSleep && $internal->Status != USER_STATUS_OFFLINE && ($_allowBots || !$internal->IsBot) && (!$_requireBot || $internal->IsBot))
{
$group_chats[$systemId] = $internal->GetExternalChatAmount();
$group_names[$systemId] = $internal->Fullname;
$group_available[$systemId] = GROUP_STATUS_UNAVAILABLE;
if(in_array($this->TargetGroupId,$internal->GetGroupList(true)))
{
$intstatus = $internal->GetMaxChatAmountStatus(Server::$Groups[$this->TargetGroupId]);
$intlca = (empty(VisitorChat::$DynamicGroup)) ? $internal->LastChatAllocation : 0;
if(ChatRouter::$WelcomeManager && $internal->IsBot && $internal->WelcomeManager)
$this->TargetOperatorSystemId = $systemId;
if(($intstatus == USER_STATUS_ONLINE && ($intlca < (time()-10) || $internal->IsBot)))
{
$group_available[$systemId] = GROUP_STATUS_AVAILABLE;
}
elseif($intstatus == USER_STATUS_BUSY || ($intlca >= (time()-10) && !$internal->IsBot))
{
$group_available[$systemId] = GROUP_STATUS_BUSY;
$this->OperatorsBusy[$systemId] = $systemId;
if(empty($direct_target) && $predefined == $systemId)
{
if($this->TargetOperatorSystemId != $predefined)
{
$this->TargetOperatorSystemId = $predefined;
$this->IsPredefined = true;
}
}
}
}
else
{
$intstatus = $internal->GetMaxChatAmountStatus();
if($intstatus == USER_STATUS_ONLINE)
$backup_target = $internal;
else if($intstatus == USER_STATUS_BUSY && empty($backup_target))
$backup_target = $internal;
if(!$this->IsPredefined && !empty($this->TargetOperatorSystemId) && $this->TargetOperatorSystemId == $systemId)
$this->TargetOperatorSystemId = null;
}
$igroups = $internal->GetGroupList(true);
for($count=0;$count<count($igroups);$count++)
{
if($this->TargetGroupId == $igroups[$count])
{
if(!is_array($utilization[$igroups[$count]]))
$utilization[$igroups[$count]] = array();
if($group_available[$systemId] == GROUP_STATUS_AVAILABLE)
$utilization[$igroups[$count]][$systemId] = $group_chats[$systemId];
}
}
}
}
if(isset($utilization[$this->TargetGroupId]) && is_array($utilization[$this->TargetGroupId]))
{
arsort($utilization[$this->TargetGroupId]);
reset($utilization[$this->TargetGroupId]);
$util = end($utilization[$this->TargetGroupId]);
$this->OperatorsAvailable = $utilization[$this->TargetGroupId];
}
if(isset($group_available) && is_array($group_available) && in_array(GROUP_STATUS_AVAILABLE,$group_available))
$fromDepartment = true;
elseif(isset($group_available) && is_array($group_available) && in_array(GROUP_STATUS_BUSY,$group_available))
$fromDepartmentBusy = true;
if(isset($group_chats) && is_array($group_chats) && isset($fromDepartment) && $fromDepartment)
foreach($group_chats as $systemId => $amount)
if(($group_available[$systemId] == GROUP_STATUS_AVAILABLE && $amount <= $util))
$available_internals[] = $systemId;
if($fromDepartment && sizeof($available_internals) > 0)
{
if(is_array($available_internals))
{
if(!empty($predefined) && (in_array($predefined,$available_internals) || Server::$Operators[$predefined]->Status == USER_STATUS_ONLINE))
$matching_internal = $predefined;
else
{
/*
$isInvite = !Is::Null($inv_sender = $_visitor->Browsers[0]->GetLastInvitationSender());
$routToManualInviteSender = $isInvite && (empty(Server::$Configuration->File["gl_imda"]) && empty($_visitor->ChatRequests[0]->EventActionId));
$routToAutoInviteSender = $isInvite && (empty(Server::$Configuration->File["gl_iada"]) && !empty($_visitor->ChatRequests[0]->EventActionId));
*/
if(false /*&& ($routToManualInviteSender || $routToAutoInviteSender) && in_array($inv_sender,$available_internals)*/)
{
//$matching_internal = $inv_sender;
}
else
{
$available_internals_prio = array();
$available_internals_prio_max = array();
$maxp = 0;
foreach($available_internals as $systemId)
{
$available_internals_prio[$systemId] = Server::$Groups[$this->TargetGroupId]->GetChatPriority($systemId);
$maxp = max($maxp,$available_internals_prio[$systemId]);
}
foreach($available_internals_prio as $systemId => $prio)
{
if($prio == $maxp)
{
$available_internals_prio_max[$systemId] = $prio;
}
}
if($maxp > 0)
{
$matching_internal = array_rand($available_internals_prio_max,1);
}
else
{
$matching_internal = array_rand($available_internals,1);
$matching_internal = $available_internals[$matching_internal];
}
}
}
}
if((!$this->IsPredefined && Server::$Configuration->File["gl_alloc_mode"] != ALLOCATION_MODE_ALL) || $direct_target == $matching_internal || Server::$Operators[$matching_internal]->IsBot || !empty(VisitorChat::$DynamicGroup))
$this->TargetOperatorSystemId = $matching_internal;
}
else if(!$fromDepartmentBusy)
{
$result = false;
$this->OperatorsAvailable = array();
}
return $result;
}
function GetPredefinedOperator($_user,&$direct_target,$_allowBots,$_requireBot,$desired="")
{
if(!empty($this->TargetOperatorSystemId) && isset(Server::$Operators[$this->TargetOperatorSystemId]) && Server::$Operators[$this->TargetOperatorSystemId]->Status < USER_STATUS_OFFLINE)
{
if(!(!empty($this->TargetGroupId) && !in_array($this->TargetGroupId,Server::$Operators[$this->TargetOperatorSystemId]->GetGroupList(true))))
$desired = $this->TargetOperatorSystemId;
}
else
{
$this->TargetOperatorSystemId = null;
$opParam = Operator::ReadParams();
if(!empty($opParam))
$desired = $direct_target = Operator::GetSystemId($opParam);
else if(!Is::Null(Cookie::Get("internal_user")) && !empty(Server::$Configuration->File["gl_save_op"]))
{
$desired = Operator::GetSystemId(Cookie::Get("internal_user"));
if(!empty(Server::$Operators[$desired]) && !(!empty($this->TargetGroupId) && !in_array($this->TargetGroupId,Server::$Operators[$desired]->GetGroupList(true))))
$direct_target = $desired;
else
$desired = "";
}
else if(empty($desired) && !empty(Server::$Configuration->File["gl_save_op"]))
{
$desired = $_user->GetLastChatOperator(true);
}
}
if(!empty($desired) && Server::$Operators[$desired]->MobileSleep($_user->Browsers[0]))
$this->TargetOperatorSystemId = $desired = "";
else if(!empty($desired) && !$_allowBots && Server::$Operators[$desired]->IsBot)
$this->TargetOperatorSystemId = $desired = "";
else if(!empty($desired) && $_requireBot && !Server::$Operators[$desired]->IsBot)
$this->TargetOperatorSystemId = $desired = "";
return $desired;
}
function GetQueuePosition($_targetGroup,$_startTime=0,$_position = 1)
{
VisitorMonitoring::$Visitor->Browsers[0]->SetStatus(CHAT_STATUS_OPEN);
$result = DBManager::Execute(true, "SELECT `priority`,`request_operator`,`request_group`,`chat_id`,`first_active` FROM `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` WHERE `status`='0' AND `exit`='0' AND `chat_id`>0 AND `last_active`>" . (time() - Server::$Configuration->File["timeout_chats"]) . " ORDER BY `priority` DESC,`first_active` ASC;");
if($result)
{
while($row = DBManager::FetchArray($result))
{
if($row["chat_id"] == VisitorMonitoring::$Visitor->Browsers[0]->ChatId)
{
$_startTime = $row["first_active"];
break;
}
else if($row["request_group"]==$_targetGroup && $row["request_operator"]==VisitorMonitoring::$Visitor->Browsers[0]->DesiredChatPartner)
{
$_position++;
}
else if($row["request_group"]==$_targetGroup && ($row["request_operator"]!=VisitorMonitoring::$Visitor->Browsers[0]->DesiredChatPartner && empty($row["request_operator"])))
{
$_position++;
}
else if(!empty(VisitorMonitoring::$Visitor->Browsers[0]->DesiredChatPartner) && VisitorMonitoring::$Visitor->Browsers[0]->DesiredChatPartner==$row["request_operator"])
{
$_position++;
}
}
}
define("CHAT_START_TIME",$_startTime);
return $_position;
}
function GetQueueWaitingTime($_position,$min=1)
{
$busy = max(1,count($this->OperatorsBusy));
$waitingTimeAVGSec = 60;
if(isset(Server::$Configuration->File["gl_qwts"]))
$waitingTimeAVGSec = Server::$Configuration->File["gl_qwts"];
if(!empty($waitingTimeAVGSec))
$min = ($waitingTimeAVGSec/60)/$busy;
else
$min = $min/$busy;
$minb = $min;
for($i = 1;$i < $_position; $i++)
{
$minb *= 0.9;
$min += $minb;
}
$min /= Server::$Configuration->File["gl_sim_ch"];
$min -= abs((time() - CHAT_START_TIME) / 60);
if($min <= 0)
$min = 1;
return min(10,ceil($min));
}
}
?>